--- title: 'Process Lead - Fresh Grocery, Philadelphia, #1463 at Gopuff' canonical: 'https://feeny.ai/job/process-lead-fresh-grocery-philadelphia-1463-gopuff-philadelphia-6dh5af0rhad7' type: 'job' last_seen: '2026-11-08' --- # Process Lead - Fresh Grocery, Philadelphia, #1463 at Gopuff - **Company:** Gopuff - **Location:** Philadelphia, PA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-27 - **Last confirmed live:** 2026-11-08 - **Apply:** https://jobs.lever.co/gopuff/860e2c34-5968-4b76-8bef-91ebe022178e ## Job description Gopuff is seeking a Fresh Grocery Process Lead for our Operations team. Reporting to the Site Leader or Manager, you'll be a core part of the leadership team, responsible for getting fresh product received, picked, packed and loaded onto delivery trucks accurately, safely and on time. During your shift, you'll lead the performance and day-to-day work of the Fresh Grocery Operations Associates on both the inbound and outbound sides. The team's success relies on your ability to coach and motivate associates, with a focus on freshness, food safety and on-time truck departures. We put our customers first. Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine—and more and more of that is fresh: produce, meat, dairy, deli and frozen. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks. Responsibilities: Shift leadership - Quarterback and direct all associate activities across receiving, picking, packing and truck loading during the shift - Assign labor across inbound and outbound to hit receiving windows and truck departure times - Escalate site issues in real time to Site Leadership, Regional Leadership and Live Monitoring - Ensure completion of open/close checklists for the OA team, and set up the next shift to succeed - Develop and train new associates on fresh receiving, cold chain, pick/pack and loading standards (if/when Site Leadership is unable to be on shift) - Support the team in path during coverage gaps, including use of carts, pallet jacks, dollies and other equipment Inbound: fresh receiving - Oversee unloading and receiving of fresh, refrigerated and frozen deliveries against the PO/invoice, and resolve discrepancies with vendors - Make the call on rejecting or accepting product that fails temperature, quality, damage or code-date checks - Keep the cold chain intact from dock to cooler or freezer, with minimal dwell time on the dock - Enforce FIFO/FEFO rotation and correct put-away by temperature zone - Receive inbound product and complete ICQA during low-volume or minimum-staffed periods Outbound: pick, pack and truck loading - Plan and sequence picking and packing so every route is staged and ready before its truck departs - Ensure orders are packed by temperature zone with the correct totes, liners, insulation and ice packs or dry ice - Oversee staging, load building and truck loading by route, and verify load accuracy before departure - Coordinate with drivers and carriers on arrival, loading and departure times, and manage late or missed trucks - Pick and pack orders during low-volume or minimum-staffed periods - Manage returns and unloaded product, deciding what is re-shelved or disposed of per food safety rules Food safety, quality and inventory - Own food safety and sanitation standards on shift, including temperature logs for coolers, freezers and trucks - Conduct damage and expiry process audits, and lead shrink reduction on fresh product - Run shelf moves for reorganization and backstock in cooler, freezer and ambient areas - Execute site projects and initiatives, including audit counts, new hire onboarding, and food safety and cleanliness audits Performance - Assist in meeting performance objectives, including labor management, receiving accuracy, pick and pack accuracy, on-time truck departures, inventory accuracy, shrink and bottlenecks - Troubleshoot and root-cause defects within the shift, such as mispacks, temperature excursions, short loads and late departures Physical requirements of the role - Work in cooler and freezer environments for extended periods throughout shifts - Stand, push, pull, squat, bend, reach and walk during shifts - Complete additional assigned duties based on the needs of the business Qualifications: - 2 years of internal Gopuff experience - 2+ years of leadership experience in grocery, retail, warehouse/distribution, military, restaurant or equivalent - 1+ years of experience improving processes and efficiencies - Experience with fresh or perishable product, cold chain or food handling (highly preferred) - ServSafe or food handler certification (highly preferred) - Comfortable working in cooler and freezer environments for long stretches - Ability to work fluid schedules, be available during peak receiving and truck departure hours, and support the facility on weekends and/or holidays as needed by the business - ## Team-oriented mentality - Ability to stand, bend, reach and walk during shifts - Ability to lift up to 49 pounds - Forklift or powered pallet jack experience (a plus) - Professional fluency in Spanish (preferred) Pay: - Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area. - Philadelphia, PA: $18.80 per hour - The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role. At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. ## About Gopuff ## Company Overview - **One-liner**: Gopuff is an on-demand delivery service that delivers everyday essentials—including snacks, drinks, household items, OTC medications, and alcohol—from local micro-fulfillment centers in as fast as 15 minutes. - **Entity Type**: Private (Series H funded; total funding $3.7B) - **Headquarters**: Philadelphia, Pennsylvania, United States - **Founded**: 2013 - **Founders**: Rafael Ilishayev and Yakir Gola (co-CEOs) ## Core Business - **Primary industry**: Instant commerce / on-demand delivery (Software Development & Logistics) - **Target customers**: B2C (consumers needing quick delivery of household essentials), also B2B via advertising platform (Gopuff Ads) - **Mission/purpose statement**: “Get it fast. Get it done. Get it right.” — offering a relevant and affordable assortment delivered in minutes. ## Products & Services - **Gopuff App**: Mobile ordering platform for 5,000+ products; delivery in ~15 minutes from local micro-fulfillment centers. (SaaS + logistics) - **Gopuff Ads**: Advertising platform for brands to reach customers within the app. (Ad tech) - **Retail Storefronts**: Physical retail locations (e.g., BevMo! and Liquor Barn) acquired and operated as part of the network. (Brick-and-mortar retail) ## Market Standing - **Valuation/Market Cap**: Not disclosed in search results; total funding $3.7B (latest round: $250M venture round in November 2025 led by Eldridge Industries and Valor Equity Partners). - **Key Metric**: Annual Revenue ~$1B (from LinkedIn); Total Funding $3.7B. - **Notable Investors/Partners**: SoftBank Vision Fund (led Series E $750M), Eldridge Industries, Valor Equity Partners; also backed by 7 investors in 2025 round. - **Growth Signals**: 1,315 employees (+4.6% YoY); operates 250+ facilities in 650+ U.S. cities; expanding in UK and other countries; active job postings trending +6.2% yearly. ## Competitive Advantages - **Vertically integrated model**: Owns inventory, micro-fulfillment centers, and delivery fleet, enabling faster and more reliable delivery than marketplace aggregators. - **Proprietary technology**: Optimized logistics and inventory management for 15-minute delivery windows. - **National infrastructure**: 250+ facilities across the U.S. and presence in the UK, giving scale advantages. ## Strategic Focus - Continued expansion of micro-fulfillment network and retail footprint (e.g., BevMo! integration). - Building out advertising revenue stream (Gopuff Ads). - International growth, particularly in the UK (General Manager for UK appointed). - Possibly improving operational efficiency and unit economics after rapid growth phase. ## Why Work Here - **Culture**: Mixed employee reviews — overall rating 2.7/5 on Glassdoor (30% would recommend). Positive mentions of flexible hours, good pay for drivers/operations, and supportive teams. Cons include poor management, lack of breaks, and frequent layoffs. - **Remote/hybrid policy**: Not explicitly stated; many roles are on-site (retail, warehouse, delivery) but some corporate roles (engineering, product) may be hybrid. Headquarters in Philadelphia. - **Notable perks**: Flexible scheduling for part-time roles; hourly wages for drivers around $20/hr; software engineer salaries reported at $122K–$172K. - **Engineering culture**: Technical team includes VP of Product and Engineering, Head of ML & AI (recent departure), and a distributed workforce across 24 countries. Technical roles account for ~2% of headcount. ## Sources 1. [LinkedIn Company Page](https://linkedin.com/company/gopuff) 2. [Indeed Reviews](https://www.indeed.com/cmp/Gopuff?campaignid=mobvjcmp&from=mobviewjob&fromjk=80f666803f1b8c33&tk=1jsktq4mmia5v800) 3. [Glassdoor Reviews](https://www.glassdoor.com/Reviews/Gopuff-Reviews-E926131.htm) 4. [Gopuff Careers Page (Lever)](https://jobs.lever.co/gopuff) 5. 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