---
title: 'Process Server Performance Specialist at ABC Legal Services'
canonical: 'https://feeny.ai/job/process-server-performance-specialist-abc-legal-services-oregon-7s5fm4t3z07c'
type: 'job'
last_seen: '2026-09-07'
---

# Process Server Performance Specialist at ABC Legal Services

- **Company:** ABC Legal Services
- **Location:** Oregon, United States
- **Work type:** remote
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-07
- **Apply:** https://www.abclegal.com/job-openings/job?id=7985433003&gh_jid=7985433003

## Job description

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1,000 and growing, with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and continue to advance our technology and business processes to stay years ahead of the competition. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

As a Process Server Performance Specialist, you'll own the performance of our process server network — identifying underperforming servers, diagnosing why, and driving measurable improvement through coaching, clear expectations, and accountability. This isn't a quality-check or audit role; it's a hands-on performance-management role focused on getting servers back on track and keeping them there. You'll work daily with performance data, have direct conversations with servers, and partner closely with Recruiting and Leadership to make sure coverage and performance stay aligned.

This position is remote, but you must be located in Oregon.

Key Responsibilities:

- Own a portfolio of underperforming process servers, tracking their metrics daily and identifying trends before they become bigger problems
- Reach out proactively to disengaged or underperforming servers to understand blockers and get jobs moving again
- Deliver direct, actionable coaching and feedback — set clear expectations and specific timeframes for improvement
- Hold servers accountable to performance benchmarks, following through consistently when expectations aren't met
- Field questions and resolve day-to-day blockers that are preventing servers from completing jobs on time
- Create a positive, engaging experience for servers even in tough performance conversations
- Track and escalate recurring or systemic blockers to leadership
- Partner with Recruiting when a server's territory needs additional coverage due to performance gaps

Qualifications:

- Experience coaching, training, or managing performance (formal performance-management experience a plus)
- High school diploma or GED required
- Familiarity with legal processes is a plus
- Excellent written and verbal communication skills, including comfort with direct/difficult conversations
- Proficiency with Microsoft Office (Word, Excel)
- Strong analytical skills — comfortable pulling insight from data and translating it into action

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance

Pay Range: $17.00 to $17.00 per hour

Schedule - Full-Time 8am-5pm PST

## About ABC Legal Services

## Core Business
- **Primary industry**: Legal Services (specifically service of process and legal document delivery)
- **Target customers**: Law firms, corporations, government agencies (including the U.S. Department of Justice), legal professionals, and individuals
- **Mission or purpose**: “Making service of process simple” – streamlining and modernizing the delivery of legal documents through technology and a nationwide network.

## Products & Services
- **Service of Process (core offering)**: End-to-end legal document delivery with GPS and photo evidence, real‑time updates, and court‑ready proof of service. Covers every ZIP code in the U.S. and 88 countries.
- **Docketly (subsidiary)**: Connects law firms with experienced appearance counsel for reliable courtroom coverage.
- **Mobile App for Process Servers**: Provides GPS‑tracked evidence and photo documentation for every service attempt.
- **Case Management Integrations**: Seamless integration with existing legal software to streamline workflow.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of approximately **$124M** (latest available); total headcount of **700+ employees** (up from 451 with 26% YoY growth)
- **Notable Investors/Partners**: 
  - **Gridiron Capital** (private equity owner since August 2025)
  - **U.S. Department of Justice** (exclusive contract since 2003)
  - **Wolters Kluwer / CT Corp** (preferred partner)
- **Growth Signals**: 
  - Expanded to 10 offices nationwide and operates in 9 countries (including India, Mexico, Portugal, Netherlands)
  - SOC 2 certification achieved in December 2024, reinforcing data security
  - Over 50,000 legal professionals served; network of 10,000+ process servers
  - 12M+ service attempts per year

## Competitive Advantages
- **Nationwide reach**: Only provider with coverage in every U.S. ZIP code and 88 countries via a proprietary network of 10,000+ process servers.
- **Exclusive government contract**: Sole process server for the U.S. Department of Justice since 2003 – a trust signal unmatched by competitors.
- **Technology‑first platform**: GPS/photo evidence, real‑time tracking, and integrations with case management systems reduce errors and improve transparency.
- **Scale and experience**: 50+ years in operation, 700+ employees, and a track record of serving over 50,000 legal professionals.

## Strategic Focus
- **Expansion of technology**: Continue investing in proprietary software to further automate and simplify service of process.
- **International growth**: Deepening presence in 88 countries and expanding the subsidiary Docketly for appearance counsel.
- **Data security**: Maintaining SOC 2 compliance and enhancing cybersecurity to protect sensitive legal documents.
- **Talent acquisition**: Scaling the remote workforce across the U.S. and territories, with emphasis on operations, product, sales, and engineering.

## Why Work Here
- **Remote‑first culture**: Work from anywhere in the U.S. and its territories; company provides tools and resources for remote success.
- **Culture of innovation**: Encourages curiosity, initiative, and continuous learning; employees have autonomy and trust to make an impact.
- **Collaborative environment**: Supportive teams, open communication, regular check‑ins, and mentorship opportunities.
- **Great benefits**: Medical, dental, vision insurance with affordable family plans; retirement plan with company matching; paid holidays and accrued PTO.
- **Community involvement**: Paid time off for volunteering, blood donation, voting, jury duty, and civic activities.
- **Growth opportunities**: Clear paths for advancement, recognition, and career development in a company that is expanding rapidly.
- **Employee rating**: 3.0/5.0 on Glassdoor (419 reviews); work‑life balance scores higher (3.4) than compensation (2.9) and culture (2.8).

## Sources
1. [ABC Legal – About Page](https://www.abclegal.com/about)
2. [ABC Legal – Careers Page](https://www.abclegal.com/careers)
3. [ABC Legal – Homepage](https://www.abclegal.com/)
4. [LinkedIn – ABC Legal Services Company Page](https://www.linkedin.com/company/abc-legal-services)

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