---
title: 'Process Trainer - Lending - Manager - Mumbai at Paytm'
canonical: 'https://feeny.ai/job/process-trainer-lending-manager-mumbai-paytm-mumbai-s40c0vg8118w'
type: 'job'
last_seen: '2026-09-12'
---

# Process Trainer - Lending - Manager - Mumbai at Paytm

- **Company:** Paytm
- **Location:** Mumbai, India
- **Work type:** onsite
- **Posted:** 2026-05-14
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/paytm/8db4296d-0864-4d33-857a-41aa03759d24

## Job description

## About Us

Paytm is India’s leading digital payments and financial services company, focused on driving consumers and merchants to its platform through a wide range of payment and financial solutions. Paytm enables consumers with services such as utility payments, money transfers, and digital commerce, while offering payment instruments including Paytm Wallet, UPI, Paytm Payments Bank Netbanking, FASTag, and Paytm Postpaid (Buy Now, Pay Later). For merchants, Paytm provides acquiring and payment solutions such as Soundbox, EDC, QR, and Payment Gateway services, enabling seamless payment acceptance across online and offline channels.

## About the Team

The team is part of Paytm’s Merchant Lending vertical and is responsible for driving merchant loan and merchant cash advance businesses across India. The team plays a key role in enabling merchant growth through financial inclusion and credit accessibility.

## Role Overview

We are looking for a dynamic and execution-oriented Process Trainer to support the Merchant Lending business. The role involves designing and delivering engaging learning experiences, building scalable capability programs, and driving learning effectiveness across the Lending Merchant ecosystem. The ideal candidate will work closely with business stakeholders and Subject Matter Experts (SMEs) to simplify complex domain knowledge into impactful learning content and training interventions. The role will also focus on digitization of learning content and strengthening capability-building initiatives across teams.

## Key Responsibilities

Learning Partnership & Capability Building Act as the Learning Partner for the Merchant Lending business, demonstrating strong domain understanding. Build and strengthen the Lending Merchant Training function focused on capability development, SOP effectiveness, and learning engagement. Identify business capability gaps and design behavioral and functional training interventions. Content Development & Training Delivery Develop engaging learning content for classroom, virtual, and e-learning formats. Work closely with SMEs to convert technical and operational concepts into easy-to-understand training modules. Facilitate training sessions and learning workshops as required. Learning Operations & Effectiveness Manage learning calendars, training execution, dashboards, and impact measurement. Drive digitization and scalability of learning content through LMS and digital learning platforms. Track training effectiveness using data, feedback, and performance metrics. Stakeholder & Cross-Functional Collaboration Collaborate with business, operations, and cross-functional teams to drive L&D effectiveness. Partner with stakeholders to align learning initiatives with business objectives and performance goals. Ensure timely execution of learning interventions in a fast-paced business environment.

Ideal Candidate Profile Proficiency in Marathi as a language Minimum 3 years of experience in Learning & Development; BFSI domain experience preferred. Experience in training delivery, facilitation, content development, and LMS management. Strong understanding of learning frameworks, adult learning methodologies, and capability-building programs. Excellent stakeholder management and collaboration skills. Strong analytical mindset with the ability to measure training impact and effectiveness. Comfortable working in dynamic, fast-paced, and high-growth environments. High ownership, execution orientation, and willingness to continuously improve and experiment.

## Skills & Qualifications

Strong communication, facilitation, and influencing skills. Ability to design impactful learning experiences across multiple formats. Proficiency in MS Office, Google Sheets, and digital learning tools. Understanding of technology, user experience, and digital learning ecosystems. Ability to work cross-functionally and drive alignment across teams. Strong analytical and reporting capabilities. Education: Graduation (mandatory)

## Why Join Us

Opportunity to contribute to India’s largest digital lending and merchant ecosystem. Be part of a collaborative, technology-driven environment focused on innovation and scale. Drive impactful capability-building initiatives that directly influence business growth. Gain exposure across business, operations, and learning functions in a high-growth organization. Work in a culture that values ownership, collaboration, and continuous learning.

## About Paytm

## Company Overview
- **One-liner**: Paytm is India’s leading full-stack payments and financial services platform, enabling digital payments for consumers and merchants while distributing loans, insurance, and investment products.
- **Entity Type**: Public (NSE: PAYTM)
- **Headquarters**: Noida, Uttar Pradesh, India
- **Founded**: 2010
- **Founders**: Vijay Shekhar Sharma

## Core Business
- **Primary industries**: Payments, Financial Services, Marketing Services
- **Target customers**: B2C (consumers) and B2B (MSMEs, enterprises, online platforms)
- **Mission/purpose**: “To bring 500 million unserved and underserved Indians to the mainstream economy.” [paytm.com/about-us](https://paytm.com/about-us)

## Products & Services
- **Payment Services (Consumer & Merchant)**: QR code payments, Soundbox devices (with real‑time audio confirmation), All‑in‑One POS terminals, online payment gateway, UPI (including UPI Lite), and card acceptance. _Type_: Hardware + SaaS platform.
- **Financial Services Distribution**: Merchant loans, personal loans, insurance, and equity broking (via Paytm Money). _Type_: Service / marketplace.
- **Marketing Services**: Advertising, travel ticketing (bus, movies, flights), deals & gift vouchers. _Type_: Platform / marketplace.
- **Paytm Money Ltd**: Investment platform for mutual funds, stocks, NFOs. _Type_: App / brokerage.

## Market Standing
- **Valuation / Market Cap**: Not disclosed in provided sources (publicly traded; market cap fluctuates).
- **Key Metric**: Annual revenue estimated at **$758.2M** (LinkedIn, 2025); 39,368 active on‑roll employees in FY 2025. [linkedin.com/company/paytm](https://linkedin.com/company/paytm)
- **Notable Investors / Partners**: Not listed in provided sources (historically backed by SoftBank, Ant Financial, etc. – not verifiable from search results).
- **Growth Signals**: 18.7% YoY headcount growth (+4,811 people); serves **44M+ merchants** and **300M+ consumers**; deepened penetration in tier‑2/3 cities; successfully transitioned to a Third‑Party Application Provider (TPAP) for UPI under a multi‑bank model. [paytm.com/about-us](https://paytm.com/about-us), [paytm.com annual report](https://paytm.com/document/ir/annual-reports/fy2024-25/Paytm_Annual_Report_2024---25.pdf)

## Competitive Advantages
- **Full‑stack merchant payments leader** – owns the merchant relationship, aggregates all major payment instruments, negotiates rates, and provides cutting‑edge hardware (Soundbox, POS).
- **AI‑powered operations** – in‑house platforms Paytm ARMS (merchant lifecycle insights) and Periscope (fraud detection) automate onboarding, segmentation, pricing, and retention.
- **Largest fleet of Soundbox devices** on the street, creating a sticky subscription revenue stream.
- **Massive two‑sided ecosystem** (consumers + merchants) enabling high‑margin cross‑sell of loans, insurance, and marketing services.

## Strategic Focus
- **Payment‑led growth** – continue strengthening merchant payment leadership and expanding the omni‑channel platform.
- **Scale high‑margin financial services** – loan distribution, insurance, and equity broking.
- **Embed an AI‑first approach** across all products and internal processes to drive operating leverage.
- **Explore international expansion** of its technology‑led merchant payments and financial services distribution model. [paytm.com annual report](https://paytm.com/document/ir/annual-reports/fy2024-25/Paytm_Annual_Report_2024---25.pdf)

## Why Work Here
- **Benefits**: Medical insurance for self & family, wellness webinars, mental health support, maternity/paternity benefits, ESOPs, annual bonus, car lease, mobile device lease, employee discounts (Paytm Xtras), learning reimbursement, internal job mobility. [paytm.com/careers](https://paytm.com/careers)
- **Culture**: Innovation‑driven, purpose‑oriented (“simplify lives and fuel growth for millions”), with a strong emphasis on AI and technology. [paytm.com/careers](https://paytm.com/careers)
- **Work policy**: Most roles are **on‑site** (Noida, Mumbai, and other locations). [jobs.lever.co/paytm](https://jobs.lever.co/paytm)
- **Engineering culture**: Self‑driven learning, internal mobility, and the opportunity to work on products used by hundreds of millions of users.

## Sources
1. [Paytm Careers Page](https://paytm.com/careers)
2. [Paytm Job Openings (Lever)](https://jobs.lever.co/paytm)
3. [Paytm About Us](https://paytm.com/about-us)
4. [Paytm LinkedIn Profile](https://linkedin.com/company/paytm)
5. [Paytm Annual Report FY2024‑25 (PDF)](https://paytm.com/document/ir/annual-reports/fy2024-25/Paytm_Annual_Report_2024---25.pdf)

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