---
title: 'Product Design Director - Patient (x/f/m) at Doctolib'
canonical: 'https://feeny.ai/job/product-design-director-patient-x-f-m-doctolib-paris-736phcajkkc0'
type: 'job'
last_seen: '2026-11-06'
---

# Product Design Director - Patient (x/f/m) at Doctolib

- **Company:** [Doctolib](https://feeny.ai/companies/doctolib)
- **Location:** Paris, France
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/doctolib/ad1243df-143a-4010-918b-ae6eb58c8e60

## Job description

Product Design Director - Patient (x/f/m) The opportunity Doctolib is a mission-driven healthcare technology company, founded in Paris in 2013. Today, nearly 3,000 people work across Europe to transform the way healthcare is delivered and experienced. More than 500,000 healthcare professionals use Doctolib’s solutions, and the patient app is used by approximately 90 million people across Europe. For patients, Doctolib began as a simple way to find a healthcare professional and book an appointment. We are now building something much more ambitious: an AI-powered Health Companion that helps people navigate care, understand their health and take the right next step throughout their health journey. This means moving beyond a primarily transactional product towards an experience that supports patients before, during and after care, through access to care, health information, patient data, messaging, recommendations, care plans and AI-powered assistance. We are looking for a Product Design Director to help define what this next generation of patient experience should look and feel like.

## What you will build and lead

As Product Design Director, Patient, you will own the design vision and quality bar for Doctolib’s patient experience. You will report to our VP Design and work closely with the Product, Engineering, Medical, Data and Business leadership teams. Your scope will cover the full patient journey, including:

- access to care, search and booking;
- patient messaging and teleconsultation;
- the Patient Health Record and patient context;
- the app homepage and daily health experience;
- health content and prevention;
- recommendations, reminders and care plans;
- new patient services and subscription experiences;
- conversational and AI-powered experiences.

The current team includes six Senior Product Designers and one Senior Content Designer. You will lead, coach and develop this team while shaping the organisation and operating model needed to support the next phase of the Patient product.

## Your mandate

You will:

- Define and drive the design vision for the Patient stream, from a high-traffic booking experience to a trusted Health Companion used throughout the health journey.
- Bridge two equally important challenges: continuing to improve the core access-to-care experience while creating new reasons for patients to return beyond booking.
- Raise the quality bar for product design, interaction design and content across the patient experience.
- Stay close enough to the product and the craft to make high-quality design decisions, not only set direction from a distance.
- Shape AI-native experiences that are clear, useful and trustworthy, including recommendations, conversational interfaces and next-best actions.
- Establish strong design principles for transparency, explainability, uncertainty, user control and safe escalation in a healthcare context.
- Build a high-performing design organisation, including hiring, coaching, talent development and second-line leadership.
- Create effective ways of working across Design, Product, Engineering, Medical, Data and Business.
- Help scale a coherent experience across countries, languages and different healthcare contexts.
- Connect design decisions to user behaviour, product outcomes and business impact.

What success looks like In your first year, you will have:

- established a clear and compelling design vision for the Patient stream;
- raised the quality bar across both core access-to-care journeys and newer Health Companion experiences;
- helped define a coherent interaction model for AI-powered patient experiences;
- strengthened collaboration between Design, Product, Engineering and Medical;
- developed a clear operating model and growth plan for the Patient Design organisation;
- helped Doctolib increase the value and relevance of the patient experience beyond appointment booking.

## What we are looking for

You are likely to bring:

- Significant experience leading Product Design, 10+ years in product design including 3+ years in people leadership..
- Experience in a consumer product organisation, ideally one used by millions of people.
- A track record of designing and scaling products across multiple markets, with an understanding of localisation, cultural differences and the balance between global consistency and local relevance.
- Experience managing at least five Product Designers, ideally a larger organisation including senior individual contributors and managers.
- Strong product design craft and creative judgement. You can recognise excellent work, make difficult quality trade-offs and stay close enough to the details to raise the standard of the product.
- Experience connecting design choices to measurable outcomes such as adoption, conversion, engagement, retention, satisfaction or user behaviour.
- A strong and practical understanding of AI-native product experiences. You have thought deeply about how AI changes interaction design, user expectations, trust, transparency and control.
- Experience designing with uncertainty, recommendations, personalisation or conversational interfaces is highly relevant.
- The ability to operate across complex products and stakeholders, while maintaining clarity and momentum.
- A concise and compelling communication style. You can articulate a clear point of view, align senior stakeholders and inspire teams to move in a new direction.
- Experience in healthcare or another regulated, trust-sensitive environment is valuable, but healthcare experience is not required. What matters is your respect for domain expertise and your ability to design responsibly in high-stakes contexts.
- Fluency in English. French or German would be a strong plus.
- A working style aligned with the Doctolib Playbook: User First, Medical Expertise, Forefront of Innovation, Bold, Drive, Passion, Humility.

Why Doctolib, why now? Doctolib gives you the opportunity to work on a consumer product with significant reach, strong European scale and a mission that matters. The patient product already has a large and engaged audience. The next challenge is to make the experience more useful, more contextual and more present in people’s everyday health journeys. You will join at a defining moment:

- Doctolib is moving from appointment booking towards continuous health support.
- AI is becoming a core part of the product experience, not an isolated feature.
- The Patient Design organisation is being strengthened and reshaped.
- The product must work across multiple European countries, languages and healthcare systems.
- The design foundations for the next chapter are still being built.

This is an opportunity to shape a new category at the intersection of consumer product design, healthcare and AI, and to define how people will discover, understand and manage their health in the future.

Doctolib is an equal opportunity employer. We believe diverse teams build better products and improve healthcare for more people. We welcome applications regardless of gender, religion, age, sexual orientation, ethnicity, disability or place of origin. If you have a disability, please let us know how we can make the recruitment process more accessible. Information submitted through this application is processed by Doctolib for recruitment purposes. For more information about data processing and your rights, please refer to our privacy policies: [France](https://doctolib.legal/B2C-Privacy-Policy-Career-FR) [Germany](https://doctolib.legal/B2C-Privacy-Policy-Career-DE) [Italy](https://doctolib.legal/B2C-Privacy-Policy-Career-IT) [The Netherlands](https://doctolib.legal/B2C-Privacy-Policy-Career-COM) For questions about data privacy, please contact hr.dataprivacy@doctolib.com.

## About Doctolib

## Company Overview
- **One-liner**: Doctolib builds digital healthcare solutions for health professionals and patients, including appointment booking, telemedicine, EHR, and AI-powered clinical assistants.
- **Entity Type**: Private (Series E; $816M total funding)
- **Headquarters**: Levallois‑Perret, France
- **Founded**: 2013
- **Founders**: Not publicly listed (the company was founded by a team including Stanislas Niox‑Chateau, but the profile attributes it to a founding group; official sources do not emphasise individual founder names – likely Roman Schué, Stanislas Niox‑Chateau, and others)

## Core Business
- **Primary industry**: Healthcare Technology / Healthtech
- **Target customers**: B2B (healthcare professionals, hospitals, clinics) and B2C (patients); primary markets in France, Germany, Italy, and the Netherlands
- **Mission/purpose**: “Build together the healthcare we all dream of” – a purpose‑driven company (société à mission) with seven social objectives including improving care teams’ quality of life, facilitating access to care, and developing prevention.

## Products & Services
- **Appointment Booking & Calendar Management**: 24/7 online booking, waitlist, reminders, delays, and calendar optimisation. Used by 420,000+ health professionals and 90M+ patients.
- **Clinical & Financial Suite (EHR)**: Electronic health records, document management, secure messaging, prescribing, billing engine, and insurance processing. Includes “Doctolib Médecin” for GPs and “Doctolib Kiné” for physiotherapists.
- **AI Assistants**:  
  - *AI Consultation Assistant*: Real‑time structured transcription and documentation (supported 5M consultations).  
  - *AI Phone Assistant*: Handles booking and patient messaging 24/7.  
  - *AI Health Assistant* (in Health Companion): Answers health questions, provides coaching, and guides care journeys.
- **Health Companion**: Patient app for prevention campaigns, early detection, personalised guidance, video consultations, and care‑journey tracking.
- **Practice Efficiency & Patient Acquisition**: Tools for patient base management, recalls/notifications, practice analytics, CRM integrations, and marketing visibility.
- **Cooperative Care (Siilo)**: Secure messaging, case management, and referral platform enabling care coordination across professionals (merger with Siilo in 2023).
- **Financial Solutions**: Simplifies complex billing and insurance workflows for healthcare professionals.
- **Tailor‑made Service & Advisory**: Custom support and advisory for healthcare institutions.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company; total funding $816M)
- **Key Metric**: Annual Revenue ~€257.6M (most recent available). Total funding $816M (Series E of $170.3M led by General Atlantic in March 2019, with prior rounds from Accel, Eurazeo, Bpifrance, etc.)
- **Notable Investors/Partners**: General Atlantic, Accel, Eurazeo, Bpifrance, and others. Partners include public hospitals (AP‑HP) and the French government (vaccination campaign support).
- **Growth Signals**:  
  - 90M+ patients and 420,000+ health professionals across Europe.  
  - 2,900+ employees (up from 2,618 reported earlier).  
  - Tech & Product team of 900+ engineers.  
  - 15M online appointments booked per month in France alone, half outside office hours.  
  - B Corp certification (goal achieved by 2024).  
  - Expansion into Italy (2021) and Netherlands (via Siilo merger 2023).  
  - AI adoption: AI Consultation Assistant supporting 5M consultations.

## Competitive Advantages
- **Deep Healthcare Specialisation**: Over a decade of domain expertise; solutions meet highest clinical standards (ISO 27001, HDS certified).
- **Localised Approach**: Products adapted to each country’s regulations, languages, and specialties while maintaining a unified platform.
- **Ecosystem Lock‑in**: Integrated suite covering scheduling, EHR, billing, telemedicine, AI, and care coordination – creating a one‑stop shop for professionals.
- **Scale & Network Effects**: Large patient base (80–90M) drives adoption by professionals, which in turn attracts more patients.
- **AI‑First Innovation**: Research lab partnered with top tech and clinical institutions; deploying AI for documentation, decision support, and patient engagement.
- **Purpose & Trust**: Certified B Corp and French “société à mission” with annual independent audits, reinforcing trust with users and regulators.

## Strategic Focus
- **AI‐Powered Efficiency**: Scaling AI assistants to reduce administrative burden (targeting 4.5 hours saved per week per GP).  
- **International Expansion**: Deepening footprint in Germany, Italy, and the Netherlands while maintaining leadership in France.  
- **Real‑World Impact**: Focus on prevention, early detection, and continuous care (Health Companion).  
- **Platform Consolidation**: Integrating care cooperation (Siilo) and financial solutions to create a seamless end‑to‑end experience.  
- **Talent & Culture**: Growing tech team, investing in AI research, and reinforcing mission‑driven culture to attract top engineering and product talent.

## Why Work Here
- **Purpose & Mission**: B Corp certified, purpose‑driven company with a clear social impact (improving healthcare access and quality of life for care teams).  
- **Tech Scale & Challenge**: Build platform used by millions, work with 900+ tech peers on cloud‑native (AWS), mobile, AI, and security at scale.  
- **Learning & Development**: Doctolib Academy for onboarding; continuous training in AI tools, soft skills, and leadership; transparent internal mobility.  
- **Benefits**:  
  - Health insurance 100% paid for you and children.  
  - 25 vacation days + up to 14 RTT days/year.  
  - Parent Care Program: one additional month of leave beyond legal parental leave.  
  - Free mental health coaching via Moka.care.  
  - Gym (on‑site in Paris) with group classes.  
  - Flexible workplace: hybrid or office‑based; work from EU/UK up to 10 days/year.  
  - Subsidised sports/creative class membership.  
  - Lunch vouchers (Swile card).  
  - Solidarity Days (2 days/year for health charities).  
- **Work Environment**: Transparent internal mobility, support for new managers, diversity & inclusion initiatives, and a strong emphasis on collaboration with healthcare professionals.  
- **Locations**: Paris, Nantes, Berlin, Milan, Amsterdam, and other EU cities.

## Sources
1. [careers.doctolib.com](https://careers.doctolib.com/) – Careers page with benefits, culture, and product descriptions.
2. [linkedin.com/company/doctolib](https://www.linkedin.com/company/doctolib) – Company details, financials, workforce, and reviews.
3. [careers.doctolib.com/tech-doctolib/](https://careers.doctolib.com/tech-doctolib/) – Tech team overview, AI and product details.
4. [media.doctolib.com](https://media.doctolib.com/image/upload/mkg/file/impact_report_en_digital.pdf) – 2024 Impact Report with detailed mission, impact metrics, and business model.

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