--- title: 'Product Designer — AI UX / Product Experience at Vapi' canonical: 'https://feeny.ai/job/product-designer-ai-ux-product-experience-vapi-san-francisco-crac8gk0r6qp' type: 'job' last_seen: '2026-10-24' --- # Product Designer — AI UX / Product Experience at Vapi - **Company:** Vapi - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-07-15 - **Last confirmed live:** 2026-10-24 - **Apply:** https://jobs.ashbyhq.com/vapi/4fbfa699-a543-49da-857c-64a2c990fd06 ## Job description Vapi (/ˈVɑːpi/): - Voice AI that resolves, not transfers - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life - Trusted by 1 million developers building the future of voice agents - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised - [Try talking to Vapi now!](https://vapi.ai/) Product Designer — AI UX / Product Experience Location: SF (hybrid Tuesday-Thursday) About Vapi (/ˈVɑːpi/): We're creating the shift to voice as humanity's default interface. We're the most configurable platform for deploying voice agents. We've grown to over 1M developers, adding thousands every day. Try talking to Vapi now! ## Why We're Hiring This Role We're building the next generation of AI product experiences and need someone who shapes product direction, not just executes on it. We want a designer who can help us see problems in new ways, raise the quality of our thinking, and create clear, high-leverage product experiences in a fast-moving AI environment. ## What You'll Do 30 Day: Go deep on our complex, technical workflows. Understand the product surface end to end and how customers actually use it. 60 Day: Own an ambiguous problem area outright. Partner closely with engineering and product to turn it into a clear direction, and ship high-quality work quickly and iteratively. 90 Day: Contribute novel ideas and patterns that help define how AI-native workflows should work in practice. Be a voice that raises the level of the team, not just execution capacity. ## Who You Are - 5+ years experience: Exceptional candidates with less considered case by case - Exceptional taste: You bring product and design judgment, not just solid execution; strong fundamentals and a modern design sensibility - AI-Forward: You design with and around AI-augmented workflows, not just for AI products - A rigorous thinker: You frame ambiguous problems clearly and ask sharp questions before jumping to solutions - A systems thinker: With range, not at the expense of creativity and product insight - B2B / enterprise background: You've designed for enterprise or B2B products, not legacy enterprise software (think Linear or Vercel, not Salesforce, Workday, or Microsoft) - Comfortable with complexity: You're at home designing highly technical products and workflows - Fluent in AI: You have up-to-date intuition for AI products, tooling, and workflow design - Provably original: Your work has introduced new ideas, patterns, or ways of thinking to a team - Fast in fast-moving environments: You've designed and shipped inside iterative, high-velocity product orgs Strong Candidates May Also Have: - Experience at companies known for distinctive product craft or novel UX patterns (Linear, Vercel, and similar next-gen AI product companies) - Experience designing AI-native, workflow-heavy, or developer-facing products - A track record of shipping in ambiguous, high-ownership environments - A portfolio that shows both strong thinking and real execution - Technical fluency, whether from a CS background, building your own tools, or years on developer-facing products Not A Fit If: - Primarily a mobile or consumer designer with no pull toward complex B2B - Bootcamp-only design background with no broader technical grounding - No prior tech industry experience ## How We'll Evaluate This Role - How you think through ambiguous problems - Whether you bring genuinely new perspectives - Whether you can translate insight into shipped product quality - Whether your work raises the bar for the team ## Why Vapi - Generational impact: Build the human interface for every business - Ownership culture: 70% of the company are previous founders - Kind team: The founders, Jordan and Nikhil, are Canadians - Tier-1 Investors: Peak XV, Kleiner Perkins, Bessemer, M12, YC ## What We Offer - Real stake: We offer a competitive salary and excellent equity ownership - Comprehensive health coverage: medical, dental, and vision plans - Team love: We love hanging out, and we do quarterly off-sites - Flexible time off: Take what you need - More: Catered meals, transportation, gym, and a $10k annual L&D budget ## About Vapi ## Company Overview - **One-liner**: Vapi is a developer platform for building, deploying, and managing enterprise-grade voice AI agents. - **Entity Type**: Private (Series B, $72M total funding) - **Headquarters**: San Francisco, California, USA - **Founded**: 2023 - **Founders**: Jordan Dearsley and Nikhil Gupta ## Core Business - **Primary industry**: Voice AI Infrastructure / Developer Tools - **Target customers**: B2B, primarily Large Enterprises (e.g., Amazon Ring, Intuit, New York Life) and a self-serve developer platform for SMBs. - **Mission or purpose**: To provide the infrastructure and orchestration layer for companies to build and deploy voice agents that deliver high-quality outcomes at scale. ## Products & Services - **[Vapi Platform]**: An API-first platform that provides the core infrastructure for building, testing, and deploying voice AI agents. It handles speech-to-text, AI orchestration, and text-to-speech, with sub-500ms latency. It supports two main primitives: - **Assistants**: Single-agent setups for specific tasks like customer support, lead qualification, and booking. - **Squads**: Multi-agent orchestration for complex workflows with context-preserving transfers (e.g., medical triage, e-commerce routing). - **[Vapi CLI]**: A command-line tool that brings the full power of the Vapi platform to a developer's terminal for rapid iteration and deployment. ## Market Standing - **Valuation**: ~$500 million (post-money, as of May 2026) - **Key Metric**: Annual recurring revenue (ARR) is in the "healthy" eight figures. Total funding is $72 million. - **Notable Investors/Partners**: - **Lead Series B**: Peak XV Partners - **Other Investors**: Microsoft's M12, Kleiner Perkins, Bessemer Venture Partners - **Key Customer**: Amazon Ring, which routes 100% of its inbound calls through Vapi after evaluating over 40 competitors. - **Other Enterprise Customers**: Kavak, Instawork, New York Life, UnityAI, Cherry, Intuit. - **Growth Signals**: - Handled over **1 billion** calls since launch, processing between **1 million and 5 million calls per day**. - Over **1 million developers** have used the self-serve platform. - More than **750,000 agents** have been launched on the platform. - Won Amazon Ring, a high-profile enterprise customer, in late 2024. - Active job postings are growing (+20.8% quarterly). ## Competitive Advantages - **Enterprise-Grade Infrastructure**: Offers sub-500ms latency, built-in AI guardrails, SOC 2, HIPAA, and PCI compliance, single sign-on (SSO), OAuth2, and role-based access control (RBAC). - **Developer-First, Then Enterprise**: The platform was battle-tested at significant scale through its self-serve developer community before signing major enterprise clients, giving it a robustness that competitors lack. - **Granular Control**: Provides enterprises with deep control over the behavior, reliability, and compliance of their AI agents, which was a key factor in winning Amazon Ring's business. - **Scalability**: Proven to handle massive volume (billions of calls) with a 99.9% uptime SLA for enterprise clients. ## Strategic Focus - **Hiring for Scale**: The company is actively expanding its engineering, infrastructure, and go-to-market teams to capitalize on its growth. - **Deepening Enterprise Penetration**: Following the win with Amazon Ring, Vapi is focused on onboarding more large, complex enterprises. - **Infrastructure over Application**: Vapi aims to differentiate by being the underlying orchestration and reliability layer for voice AI, rather than a pre-packaged application. ## Why Work Here - **High-Impact, Fast-Growing**: Vapi is at the center of the booming voice AI space, processing billions of calls and serving iconic companies like Amazon. Employees have a direct impact on a platform that is reshaping customer service. - **Engineering Culture**: The company is API-first and developer-centric, founded by engineers from the University of Waterloo and Y Combinator. - **Remote/Hybrid Policy**: The company appears to have a hybrid model, with roles listed in New York City (NYC) and likely San Francisco, but also offers a degree of flexibility. - **Notable Perks/Culture**: The company is still in a high-growth phase (around 100 employees), offering the opportunity to work on cutting-edge AI infrastructure with a strong focus on engineering excellence and deployment support. The team includes a "Forward Deployed" engineer role, indicating a culture of deep customer partnership. ## Sources 1. [vapi.ai](https://vapi.ai/) 2. [TechCrunch](https://techcrunch.com/2026/05/12/vapi-hits-500m-valuation-as-amazon-ring-chose-its-ai-platform-over-40-rivals/) 3. [LinkedIn](https://www.linkedin.com/company/vapi-ai) 4. [docs.vapi.ai](https://docs.vapi.ai/) ## Other roles at Vapi - [Solutions Engineer](https://feeny.ai/job/solutions-engineer-vapi-new-york-1qtbstw5wv9c) — New York, NY - [Solutions Engineer](https://feeny.ai/job/solutions-engineer-vapi-san-francisco-wb7c25r5vcnn) — San Francisco, CA - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-vapi-san-francisco-zs0k4hqp530e) — San Francisco, CA - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-vapi-new-york-csp6en8pjg72) — New York, NY - [Member of Technical Staff, Agentic Developer Experience](https://feeny.ai/job/member-of-technical-staff-agentic-developer-experience-vapi-san-francisco-4fkwxym79xtr) — San Francisco, CA - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-vapi-san-francisco-fh4ed2ppwh8k) — San Francisco, CA