---
title: 'Product Designer at Arbor'
canonical: 'https://feeny.ai/job/product-designer-arbor-new-york-7d5k4nweq7aq'
type: 'job'
last_seen: '2026-10-17'
---

# Product Designer at Arbor

- **Company:** Arbor
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.ashbyhq.com/findarbor/5efdc47d-3c07-44fb-b25c-f917935c1603

## Job description

We unlock ground truth for the enterprises that power the global economy. There are billions of important conversations taking place in real time each day in hospitality, food service, retail, logistics and countless other industries - conversations with employees and conversations with customers. Until today, those conversations vanished into thin air the second they happened.

Arbor turns in-person conversations into executive-grade strategic intelligence. We're closing enterprise contracts at companies in some of the most vital industries of the world. This problem is huge and there’s nothing quite out there to solve it. Come join us if you're a product builder who gets this space! More about the role: You'll design the interface that unlocks ground truth. Work directly with our founding team and founding senior product designer to craft the product experience. Own design from user research through shipped interfaces that customers actually use. We need someone who can: Translate complex AI outputs into intuitive enterprise interfaces, build and iterate on design systems, collaborate closely with engineering and product teams, and make design decisions that balance user needs with technical constraints. We're looking for: 2-5 years product design experience (AI experience strongly preferred); strong portfolio showing end-to-end product work, proficiency in Figma and modern design tools, experience designing for data-heavy or AI products a plus.

Why Join Arbor:

- Huge market, weak competition: Billions of offline conversations happen daily. No one else is solving this for real enterprise.
- Large enterprise customers: We're already working with multi-billion dollar manufacturers, retailers, and logistics companies.
- Strong founding team: Backgrounds from Harvard, Princeton, Meta, Insight Partners, IBM. We know how to listen, build, sell, ship, scale - then iterate and accelerate.
- Real upside: Already backed by the best with $6M+ from 645 Ventures, NextPlay Ventures (Jeff Weiner), Wisdom, and angels, but early enough for founding team members to see generational outcomes from equity.
- Product that works: Customers see immediate ROI. Enterprise deals close fast.

Mostly importantly, join for the team. We're A+ players who live our values:

- Own the outcome: From first idea to customer impact, see it through. No hand-offs, no excuses.
- Real problems only: Find energy in work that actually matters, not in building features that sound cool but solve nothing.
- Intellectual honesty: Admit what isn't known, ask uncomfortable questions, and challenge assumptions without fear.
- Clarity through chaos: Thrive in 0-to-1, high-intensity environments. Move fast but think clearly, turn confusion into direction, ship quality under pressure.
- Empathy above all: Obsess over customer problems and think deeply about user needs before making any decision.

## About Arbor

## Company Overview
- **One-liner**: Arbor is an AI research platform that conducts natural, voice-based interviews with frontline employees and customers to transform conversations into operational insights and actionable recommendations.
- **Entity Type**: Private (Seed stage — $6.3M in combined seed and pre-seed funding)
- **Headquarters**: New York City, New York, USA
- **Founded**: 2025
- **Founders**: Kelly Zhou (Co-Founder & CEO), Veronica Ma (Co-Founder & COO), Ashish Dsa (Co-Founder & CTO)

## Core Business
- **Primary industries**: Business Intelligence, Artificial Intelligence, Productivity, Enterprise Operations
- **Target customers**: B2B Enterprise — operationally complex companies in manufacturing, logistics, retail, transportation, and food production
- **Mission**: "Unlock ground truth" by capturing the knowledge of frontline workers and customers that rarely reaches executive decision-makers, enabling faster, data‑driven improvements.

## Products & Services
- **Umi (AI Researcher)**: A voice‑based AI interviewer that holds adaptive conversations at scale. It surfaces root causes, emerging risks, and operational bottlenecks, then delivers synthesized themes, supporting quotes, and actionable recommendations in reports and live dashboards.
- **Arbor Platform**: End‑to‑end solution for designing, launching, and managing voice‑interview programs, including analytics, proactive alerts, and integration with enterprise workflows.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding — $6.3 million (seed round led by 645 Ventures, pre‑seed round unannounced)
- **Notable Investors**: 645 Ventures (lead), Next Play Ventures (led by LinkedIn Executive Chairman Jeff Weiner), Chaac Ventures, Comma Capital, and unnamed angel investors
- **Growth Signals**:
  - Early enterprise customers (e.g., First Student, Lyons Magnus) report participation rates of 85–90% and seven‑figure cost savings.
  - Headcount grew ~117% year‑over‑year (from 10 employees) with active hiring across engineering, product, design, and growth.
  - SOC 2 Type 2 certified, with end‑to‑end encryption and GDPR/CCPA compliance — built for enterprise trust.

## Competitive Advantages
- **AI‑native voice interviews** replace shallow surveys and expensive consultants, capturing deep qualitative context at scale.
- **High participation** (85–90%+) because conversations are natural, anonymous, and low‑friction for frontline workers.
- **Speed to insight**: Thousands of interviews analysed in real‑time, delivering recommendations in minutes instead of months.
- **Enterprise‑grade security and compliance** (SOC 2 Type 2, encryption, 24/7 monitoring) out of the box.

## Strategic Focus
- Accelerate product development to serve additional industries and use cases.
- Expand the team in New York City across engineering, product, and go‑to‑market functions.
- Deepen existing enterprise relationships while onboarding new customers in manufacturing, logistics, retail, and beyond.

## Why Work Here
- **Work environment**: In‑office in New York City (all current roles require physical presence).
- **Culture**: Early‑stage startup with a tight‑knit founding team that brings deep 0‑to‑1 experience from Meta, Insight Partners, Harvard, and Princeton.
- **Perks**: Not publicly detailed, but typical early‑stage fast‑paced, high‑impact environment with direct exposure to enterprise clients.
- **Engineering focus**: Roles span full‑stack, AI/LLM applications, voice/audio, data pipelines, and enterprise‑grade product engineering.

## Sources
1. [findarbor.com](https://www.findarbor.com/)
2. [builtin.com](https://builtin.com/company/arbor-findarborcom)
3. [linkedin.com](https://www.linkedin.com/company/findarbor)
4. [prnewswire.com](https://www.prnewswire.com/news-releases/arbor-raises-6-3m-to-turn-frontline-voices-into-operational-intelligence-302677666.html)
5. [builtin.com/jobs](https://builtin.com/company/arbor-findarborcom/jobs)

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