---
title: 'Product Designer at Assembled'
canonical: 'https://feeny.ai/job/product-designer-assembled-new-york-p9jxg9bqfc0v'
type: 'job'
last_seen: '2026-09-10'
---

# Product Designer at Assembled

- **Company:** Assembled
- **Location:** New York, NY
- **Compensation:** $150k–$215k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/assembledhq/2b7a152b-3b95-49b0-9f4f-d62a8bcf1e3a

## Job description

## About Assembled

Great customer support requires human agents and AI in perfect balance, and [Assembled](https://www.assembled.com/customers) is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

## About the Role

We’re looking for a Product Designer to take on some of the broadest and most complex product problems at Assembled. You’ll design tools that help support teams understand what’s happening across their operations, make high-stakes decisions, plan for the future, and increasingly work alongside AI to get things done. This is a role for someone excited by making sophisticated software feel remarkably simple. You’ll work across new products, foundational workflows, data-rich experiences, and emerging agentic UX patterns. You’ll help define how people delegate work to AI, understand its decisions, intervene when needed, and stay confidently in control. You’ll have significant ownership: working directly with customers, helping identify the right problems to solve, shaping product strategy, and carrying ideas from early research through polished, shipped experiences.

This is an onsite role based in our New York City office, five days a week (Monday–Friday).

## What You'll Do

- Turn complex operational workflows into products that feel intuitive, powerful, and approachable.
- Define new interaction patterns for working with AI agents, including how users delegate work, understand decisions, and stay in control.
- Design data-rich experiences that help customers understand what’s happening, why it matters, and what to do next.
- Shape new product areas and foundational workflows, from planning and analytics to setup, configuration, and integrations.
- Lead customer research and discovery, translating real operational needs into product strategy and decisions the team can rally around.
- Partner deeply with product and engineering to influence the roadmap, prototype quickly, and carry ideas through implementation and launch.
- Use AI agents to instrument experiences, prototype ideas, and run experiments—applying the technology we build on to how we build.

What Excites Us

- 3+ years designing and shipping production B2B software, with a pull toward complex, consequential customer problems.
- Strong systems and interaction design; you can distill messy, multi-stakeholder needs into clear, reusable experiences.
- You turn ambiguity into shipped product quickly, without losing sight of craft or customer impact.
- You lead your own research and build close relationships with the people who use what you design.
- You're a strong communicator who brings customers, engineers, product partners, and teammates along with your thinking.
- You make powerful, data-dense products approachable for non-technical operators without sacrificing depth or flexibility.
- You're energized by broad ownership and comfortable influencing both product strategy and execution.

## Nice to Have

- You get into the code and have used coding agents to prototype or ship.
- AI fluency in practice (Cursor, Claude, and whatever comes next), with an informed view of what AI can and can't do today.

Our U.S. benefits

- Generous medical, dental, and vision benefits
- Flexible time off
- Monthly credits for professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- Catered lunches every day (M–F) and fully stocked NY office
- 401(k) plan enrollment

The estimated base salary range for this role is $130,000 - $180,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

## About Assembled

## Company Overview
- **One-liner**: Assembled provides a unified workforce management platform that blends human agents, AI agents, and BPO vendors to help customer support teams forecast, schedule, and optimize operations.
- **Entity Type**: Private (Series B – $51M raised in 2022)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: Ryan Wang (CEO) and John Wang (CTO)

## Core Business
- **Primary industry**: Workforce management software for customer support / contact centers
- **Target customers**: B2B – enterprises and mid-market support teams (e.g., Etsy, Robinhood, Stripe, HubSpot, Autodesk)
- **Mission or purpose statement**: “Elevate customer support through AI-powered software that makes life easier for customers and employees.” [assembled.com](https://www.assembled.com/about)

## Products & Services
- **AI Agents**: Chat, email, SMS, and voice bots that handle customer resolutions end-to-end, connected to internal tools and policies. (SaaS / AI)
- **AI Workforce Management**: Scheduling, forecasting, and real-time analysis powered by machine learning to manage blended workforces (humans + AI + BPOs). (SaaS)
- **AI Copilot**: Real-time assistance for support agents – surfaces knowledge, suggests responses, automates translations, and streamlines handoffs. (SaaS)

All products are integrated into a single platform. The company emphasizes strong API integrations with the existing tech stack. [assembled.com](https://www.assembled.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue of ~$9.5M (LinkedIn estimate, 2025), Total funding of $70.7M (Seed, Series A, Series B)
- **Notable Investors/Partners**: Emergence Capital (Jake Saper – Board Member), NEA (Vanessa Larco – Board Member), Hilarie Koplow-McAdams (Board Observer, former President of New Relic), Stripe (seed investor). [assembled.com/about](https://www.assembled.com/about)
- **Growth Signals**:
  - 4.5 billion events scheduled through the platform in 2025.
  - Case study clients report 66% reduction in phone wait times, 40% reduction in chat wait time, 2x faster resolution, and 80+% scheduling automation.
  - Over 50,000 agents scheduled per month across 15 global offices.
  - Headcount of 111 employees (YoY slight decrease of -0.7%, but active job postings increasing 7.7% year-over-year).
  - LinkedIn followers grew 40% in the past year. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Competitive Advantages
- **Unified platform** – The only solution that manages in-house human agents, AI agents, and BPO vendors on a single dashboard with real-time recommendations.
- **AI-native intelligence** – Uses actual case history to pinpoint automation opportunities and measure savings, blending human empathy with AI efficiency.
- **Enterprise-grade compliance** – SOC 2, GDPR, and HIPAA compliant with granular permissions and audit readiness.
- **Deep integrations** – Connects to the entire support tech stack, making adoption seamless for existing teams.

## Strategic Focus
- Accelerate AI transformation of customer support by helping organizations deploy AI agents alongside human staff.
- Expand globally – operates in the US, UK, India, Germany, Singapore, and Canada; recent offices in New York and San Francisco.
- Continue building out the AI Copilot and Workforce Management features to drive measurable savings and operational improvements for clients.

## Why Work Here
- **Flexible work arrangements** – Hybrid/remote options with a home-office credit for remote employees. In-office perks include catered lunches 5x/week, pet-friendly environment, and good snacks. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Competitive compensation and equity** – Encourages an owner mentality; full health, dental, vision insurance plus 401(k) plan.
- **Monthly stipends** – For wellness (gym, etc.) and continued learning/development.
- **Visa sponsorship** – The company sponsors employment visas for US roles.
- **Culture** – Values empathy, curiosity, and determination. Emphasizes “act like a support agent,” making feedback a gift, and being the best partner. Described as low-ego, high-impact environment. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Open roles** – 28 active job postings (as of mid-2025) across engineering, product, sales, customer success, and marketing. Notable roles include Software Engineer – AI Agents and Engineering Manager – Forecasting & Scheduling. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Sources
1. [assembled.com](https://www.assembled.com/)
2. [assembled.com/about](https://www.assembled.com/about)
3. [assembled.com/careers-at-assembled](https://www.assembled.com/careers-at-assembled)
4. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

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