---
title: 'Product Designer, Design Systems at Assembled'
canonical: 'https://feeny.ai/job/product-designer-design-systems-assembled-san-francisco-sb5ctpkke3ya'
type: 'job'
last_seen: '2026-09-10'
---

# Product Designer, Design Systems at Assembled

- **Company:** Assembled
- **Location:** San Francisco, CA
- **Compensation:** $150k–$215k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/assembledhq/7fe3de75-35b5-483b-86e1-6fa0aac93348

## Job description

## About Assembled

Great customer support requires human agents and AI in perfect balance, and [Assembled](https://www.assembled.com/customers) is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

## About the role

We're looking for a product designer to lead the next generation of Assembled's design system. You'll define the visual and interaction foundations of our product, building the components, patterns, and design language that help every team ship cohesive, accessible, high-quality experiences faster. You'll shape the foundation that every product team builds on, raising the bar for how the entire product looks, feels, and works as Assembled continues to grow. This is also a chance to help define what design systems look like in AI-native products. Beyond the system itself, you'll establish the reusable patterns that underpin great agentic UX—how people direct, trust, and collaborate with AI. You’ll also partner closely with our Design Systems Engineer to pioneer AI-assisted ways of designing, building, and evolving the system. It's a role for someone who loves visual craft and systems thinking in equal measure, and gets excited by turning great product decisions into patterns that elevate an entire platform.

This is an onsite role based in our San Francisco office, five days a week (Monday–Friday).

## What you'll own

- Lead the next generation of Assembled's design system. Define the visual language, interaction foundations, components, and patterns that help every product team build cohesive, accessible, high-quality experiences across desktop and mobile.
- Establish how the system evolves. Create the documentation, contribution model, and governance that help designers and engineers adopt the system, extend it thoughtfully, and know when new patterns belong.
- Define reusable interaction patterns for AI-native products. Create reusable interaction patterns for how people direct, trust, review, and collaborate with AI agents, establishing a shared language that scales across our products.
- Pioneer AI-assisted design-system workflows. In partnership with our Design Systems Engineer, use coding agents to generate production-quality UI, understand how components are used, measure adherence, and help teams move from design to implementation faster.
- Extend the system through our hardest product problems. Partner with product teams to rethink data-dense, high-complexity workflows, turning solutions to real enterprise needs into reusable patterns that improve the entire product.

What excites us

- 4+ years designing and shipping production B2B software, with meaningful ownership of a design system used across multiple teams or products.
- Exceptional visual craft. You have a sharp eye and a high bar, and it shows in everything you ship.
- You love systems thinking as much as craft. You think in primitives and reusable patterns, you sweat how the details add up, and you're driven to see a great decision embedded consistently across an entire product — not just shipped once. You balance simplicity with flexibility as the product grows.
- You’ve built the machinery, not just used it. You have hands-on experience structuring Figma libraries, tokens, variables, components and documentation for use across multiple teams.
- You understand how design systems reach production. You can collaborate fluently with frontend engineers on component APIs, responsive behavior, accessibility, states and implementation tradeoffs—even if you do not write production code yourself.
- You know how to enable other designers. You create systems that are approachable, explain your decisions clearly and help teams apply patterns well without becoming a bottleneck.
- You move quickly. You're biased toward shipping, comfortable with ambiguity, and prefer real user feedback and testing rather than perfecting in isolation.
- You're excited about AI-native design workflows and how a design system can guide and accelerate what both people and agents build.
- You're a strong communicator who collaborates closely with engineering and brings designers, engineers, and leadership along with your thinking.

## Nice to have

- You get into the code (or the tooling). You've used coding or design agents (Cursor, Claude, Figma AI, and whatever comes next) to build, prototype, or ship, and you want to own more of the path from idea to reality.
- Experience instrumenting or measuring design-system adoption/adherence, or running large-scale component migrations.

Our U.S. benefits

- Generous medical, dental, and vision benefits
- Flexible time off
- Monthly credits for professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- Catered lunches every day (M–F) and fully stocked SF office
- 401(k) plan enrollment

The estimated base salary range for this role is $130,000 - $180,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

## About Assembled

## Company Overview
- **One-liner**: Assembled provides a unified workforce management platform that blends human agents, AI agents, and BPO vendors to help customer support teams forecast, schedule, and optimize operations.
- **Entity Type**: Private (Series B – $51M raised in 2022)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: Ryan Wang (CEO) and John Wang (CTO)

## Core Business
- **Primary industry**: Workforce management software for customer support / contact centers
- **Target customers**: B2B – enterprises and mid-market support teams (e.g., Etsy, Robinhood, Stripe, HubSpot, Autodesk)
- **Mission or purpose statement**: “Elevate customer support through AI-powered software that makes life easier for customers and employees.” [assembled.com](https://www.assembled.com/about)

## Products & Services
- **AI Agents**: Chat, email, SMS, and voice bots that handle customer resolutions end-to-end, connected to internal tools and policies. (SaaS / AI)
- **AI Workforce Management**: Scheduling, forecasting, and real-time analysis powered by machine learning to manage blended workforces (humans + AI + BPOs). (SaaS)
- **AI Copilot**: Real-time assistance for support agents – surfaces knowledge, suggests responses, automates translations, and streamlines handoffs. (SaaS)

All products are integrated into a single platform. The company emphasizes strong API integrations with the existing tech stack. [assembled.com](https://www.assembled.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue of ~$9.5M (LinkedIn estimate, 2025), Total funding of $70.7M (Seed, Series A, Series B)
- **Notable Investors/Partners**: Emergence Capital (Jake Saper – Board Member), NEA (Vanessa Larco – Board Member), Hilarie Koplow-McAdams (Board Observer, former President of New Relic), Stripe (seed investor). [assembled.com/about](https://www.assembled.com/about)
- **Growth Signals**:
  - 4.5 billion events scheduled through the platform in 2025.
  - Case study clients report 66% reduction in phone wait times, 40% reduction in chat wait time, 2x faster resolution, and 80+% scheduling automation.
  - Over 50,000 agents scheduled per month across 15 global offices.
  - Headcount of 111 employees (YoY slight decrease of -0.7%, but active job postings increasing 7.7% year-over-year).
  - LinkedIn followers grew 40% in the past year. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Competitive Advantages
- **Unified platform** – The only solution that manages in-house human agents, AI agents, and BPO vendors on a single dashboard with real-time recommendations.
- **AI-native intelligence** – Uses actual case history to pinpoint automation opportunities and measure savings, blending human empathy with AI efficiency.
- **Enterprise-grade compliance** – SOC 2, GDPR, and HIPAA compliant with granular permissions and audit readiness.
- **Deep integrations** – Connects to the entire support tech stack, making adoption seamless for existing teams.

## Strategic Focus
- Accelerate AI transformation of customer support by helping organizations deploy AI agents alongside human staff.
- Expand globally – operates in the US, UK, India, Germany, Singapore, and Canada; recent offices in New York and San Francisco.
- Continue building out the AI Copilot and Workforce Management features to drive measurable savings and operational improvements for clients.

## Why Work Here
- **Flexible work arrangements** – Hybrid/remote options with a home-office credit for remote employees. In-office perks include catered lunches 5x/week, pet-friendly environment, and good snacks. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Competitive compensation and equity** – Encourages an owner mentality; full health, dental, vision insurance plus 401(k) plan.
- **Monthly stipends** – For wellness (gym, etc.) and continued learning/development.
- **Visa sponsorship** – The company sponsors employment visas for US roles.
- **Culture** – Values empathy, curiosity, and determination. Emphasizes “act like a support agent,” making feedback a gift, and being the best partner. Described as low-ego, high-impact environment. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Open roles** – 28 active job postings (as of mid-2025) across engineering, product, sales, customer success, and marketing. Notable roles include Software Engineer – AI Agents and Engineering Manager – Forecasting & Scheduling. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Sources
1. [assembled.com](https://www.assembled.com/)
2. [assembled.com/about](https://www.assembled.com/about)
3. [assembled.com/careers-at-assembled](https://www.assembled.com/careers-at-assembled)
4. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

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