--- title: 'Product Designer, Service Management at Standard Template Labs' canonical: 'https://feeny.ai/job/product-designer-service-management-standard-template-labs-new-york-450s431m1z7w' type: 'job' last_seen: '2026-09-26' --- # Product Designer, Service Management at Standard Template Labs - **Company:** Standard Template Labs - **Location:** New York, NY - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-24 - **Last confirmed live:** 2026-09-26 - **Apply:** https://jobs.ashbyhq.com/st-labs/9a14b34a-0fd0-4ae2-baec-8290335edf63 ## Job description STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work. ## About the Role We’re looking for a talented mid-level Product Designer to lead the design of our next-generation Service Management product. In this role you will define how our self-service AI agent interacts with customers, prototype new ways for our product to adapt and respond to customer requests, and help redefine what service management means in the AI era. We're looking for someone who designs and learns by building. You should be comfortable using AI coding tools to create and share interactive prototypes, explore multiple design directions, refine your ideas with your team and test them directly on customers. ## Responsibilities You will… - Lead the design of our next-generation Service Management product. - Use AI coding tools to explore, refine, and share your work—and push your craft. - Build prototypes that you can test directly on customers. - Define AI-driven experiences, including conversational flows and dynamic UIs. - Collaborate with engineering & product to shape product direction. - Help define and grow our design system. - Iterate quickly in a high-velocity startup environment, embracing ambiguity and continuous learning. ## Qualifications You should have… - 3-6+ years of product design experience working on professional tools. - A portfolio that demonstrates both your exceptional craft and use of AI coding tools to push it. - Fluency in, and passion for, understanding how products and design processes are changing in the AI era. We want to see where you look for inspiration. - A deep appreciation for the value of both giving and receiving design critique as part of a high-performing team. Feedback is a gift, and how you give and receive it defines the culture of a Design team. - Mastery of atomic design principles and component-based UI architectures - Comfort working in a fast-paced, high-ownership startup environment. - Bonus: experience designing data visualizations and/or working with graph databases. - Bonus: experience working in IT operations, ITSM, DevOps, or complex enterprise domains. ## What We Offer - Work directly with CEO and Head of Design in a high-growth startup - Competitive salary + equity - Full health, dental, and vision benefits - You'll work in person with the founding team at 2 Penn Plaza, directly above Penn Station and a short trip from anywhere in the city. We're in-office five days a week, building fast and building together. As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. The reasonably estimated yearly salary for this role at is: $140,000—$180,000 USD ## About Standard Template Labs ## Core Business - **Primary industry**: Enterprise IT Service Management (ITSM), AI-powered operations - **Target customers**: B2B – IT operations, HR/people ops, engineering teams at mid-market and enterprise organizations - **Mission or purpose**: Reinvent IT service management from the ground up – modern, efficient, and built for the way companies work today, without legacy baggage. ## Products & Services - **Self-Service**: AI agents that resolve employee requests (password resets, access requests, device issues) through natural conversation, enforcing policy and provisioning automatically. - **Operator Intelligence**: Enriches incoming tickets with live context, clusters them by root cause, and suggests automations so one fix resolves hundreds of incidents. - **Axiom™**: A real-time, self-maintaining graph of every person, device, app, and infrastructure relationship. Enables impact analysis, blast radius mapping, and dependency tracing without manual CMDB. - **Workflow Engine**: AI generates auditable, version-controlled code for workflows; deterministic execution with human-in-the-loop escalation and policy guardrails. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Total Funding – not disclosed; backed by prominent investors (see below) - **Notable Investors/Partners**: Board Director **Matt Jacobson** (General Partner at ICONIQ Capital, board member of Datadog, GitLab, etc.); other investors include Murat Bicer (likely from ICONIQ). Partners: 100+ integrations with identity providers, ticketing systems, cloud infrastructure, and communication tools. - **Growth Signals**: Founded in 2025, already 25 total employees (15 product+tech), 16 open roles as of mid-2025. In-office 5 days a week in Midtown Manhattan, indicating rapid team scaling. ## Competitive Advantages - **AI-native architecture** – built from scratch for the AI era, not bolted onto legacy systems. - **Live graph (Axiom)** – reasons over real-time relationships, not stale snapshots, enabling accurate root cause and impact analysis. - **Deterministic execution** – every action is auditable, versioned, and reproducible; no black-box magic. - **Self-maintaining** – integrations adapt when APIs change; no manual CMDB. - **Policy guardrails** – natural language policies that AI interprets directly, ensuring compliance. ## Strategic Focus - **Current priorities**: Building the platform modules (self-service, operator intelligence, Axiom) and expanding integration ecosystem. Hiring aggressively across engineering, product, and operations to accelerate product development and go-to-market. - **Direction for growth**: Displacing legacy ITSM tools (ServiceNow, etc.) with a modern, AI-driven alternative that reduces ticket volume and automates complex workflows. ## Why Work Here - **Culture highlights**: High ownership, low process – ship meaningful work every week. Technical depth (graph databases, LLM orchestration, self-healing integrations). Real impact on a massive, broken market. - **Remote/hybrid/office policy**: On-site only – work from Midtown Manhattan office alongside the founding team, five days a week. Collaborative, focused environment. - **Notable perks**: Offers company equity; Unlimited PTO policy; healthcare benefits. Early-stage startup with strong backing – opportunity to grow with the company. ## Sources 1. [stlabs.com](https://stlabs.com) 2. [stlabs.com/about](https://stlabs.com/about) 3. [stlabs.com/careers](https://stlabs.com/careers) 4. [builtin.com/company/standard-template-labs-0](https://builtin.com/company/standard-template-labs-0) 5. [jobs.ashbyhq.com/st-labs](https://jobs.ashbyhq.com/st-labs) ## Other roles at Standard Template Labs - [Recruiting Operations Coordinator](https://feeny.ai/job/recruiting-operations-coordinator-standard-template-labs-new-york-t95x2g496tkt) — New York, NY - [Growth Marketing Associate](https://feeny.ai/job/growth-marketing-associate-standard-template-labs-new-york-nd226fd6mhwz) — New York, NY - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-standard-template-labs-new-york-atgzsqf74ztm) — New York, NY - [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-standard-template-labs-new-york-xnyj81m267pk) — New York, NY - [Mid-Market Account Executive](https://feeny.ai/job/mid-market-account-executive-standard-template-labs-new-york-dzhdn48b5df3) — New York, NY - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-standard-template-labs-new-york-tyc6n372mpy0) — New York, NY - [Sr. Software Engineer - Workflows](https://feeny.ai/job/sr-software-engineer-workflows-standard-template-labs-new-york-eqrjtx2nggph) — New York, NY - [Sr. Platform Software Engineer](https://feeny.ai/job/sr-platform-software-engineer-standard-template-labs-new-york-041tkzx99ryb) — New York, NY - [Sr. Front-End Engineer](https://feeny.ai/job/sr-front-end-engineer-standard-template-labs-new-york-4g1mwf56x9b9) — New York, NY - [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-standard-template-labs-new-york-zvy01v20n3y2) — New York, NY