---
title: 'Product Designer at Tarro'
canonical: 'https://feeny.ai/job/product-designer-tarro-san-mateo-nt1bdyny0920'
type: 'job'
last_seen: '2026-10-30'
---

# Product Designer at Tarro

- **Company:** Tarro
- **Location:** San Mateo, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.ashbyhq.com/tarro/8ed91a83-064f-44f0-965e-74feba313409

## Job description

## About Tarro

Our vision Tarro is building the future of restaurant infrastructure. The U.S. restaurant industry is a trillion-dollar market, but it remains relatively underserved by technology. Running a restaurant comes with a never-ending list of operational work, and many owners spend most of their day on what they have to do rather than what they want to do. We envision a future where they can delegate that work to Tarro and focus on what they love doing. Restaurant owners want more orders, better margins, and fewer operational headaches. Giving them software is only part of the answer. Our ecosystem brings phone ordering, online ordering, delivery, point of sale, payments, and marketing into one vertically integrated operation. We combine software, AI, and human operations so independent restaurants can hand that work to us end to end. Using Tarro should feel like having experienced operators, engineers, and marketers working for your restaurant. Our job is to turn that expertise into services owners can rely on, without having to build those teams themselves.

Our traction Thousands of restaurants have entrusted Tarro with their success. Since 2020, we’ve processed close to $3 billion in restaurant orders, helped those restaurants serve more than 20 million consumers, and taken an estimated 3 million hours of work off their teams’ hands. And we’re still early in our journey.

## Our team

We’re a lean team with top talent from OpenAI, Meta, Google, Tesla, Square, Stripe, Shopify, and Citadel. We’re scrappy builders who love to roll up our sleeves and get into the details of improving a restaurant’s operations. Many of us regularly work in restaurants to experience firsthand what our users deal with. We move quickly, keep process light, and expect high standards of craft. Our leaders stay hands-on, and our teams have the autonomy to make decisions and the responsibility to see them through. At Tarro, product judgment and technical execution belong together. You’ll be trusted to understand the restaurant’s problem, decide how to solve it, and carry the solution through to something people use every day. If you want to build products restaurant owners depend on, we’d love to work with you.

What we’re looking for: We are looking to hire a product designer to shape and build the user experiences across multiple Tarro product areas. In this role, you’ll regularly conduct user research, create wireframes and prototypes, and collaborate with product, engineering, and a wide variety of stakeholders. You’ll own decisions, ship regularly, and have a direct impact on our Tarro’s growth and evolution. As a foundational hire on our small but growing design team, you'll not only help build our products but also define how design works at Tarro and shape our design culture.

What you’ll accomplish:

- You’ll own the user experience for key high-visibility product initiatives at Tarro, all the way from initial prioritization to concepting, development, launch, and beyond
- You’ll be part of identifying the right problems to solve, not just working on them
- You’ll regularly collaborate with product managers, engineers, other designers, and a broad cross-functional team throughout the product development process
- You will regularly conduct your own user research to drive your decision-making, ranging from focus group discussions to shadowing and interviews, both virtually and on-site
- You’ll deeply understand our users by getting trained to use our products like they would (you'll take many real customer calls)
- You’ll join as an early member of the growing Tarro design team and meaningfully contribute to shaping the team’s culture, processes, and ways of working
- You’ll define and design key workflows while also accounting for edge cases and points of friction, and managing design tradeoffs throughout

About you:

- Minimum 5 years of tech and/or agency UX design experience
- Strong UX fundamentals and visual design skills
- Demonstrated experience designing and launching features together with engineers and product managers
- Excellent communication, collaboration, and storytelling skills
- Bias for action and a drive to get things done, wearing multiple hats as needed

Bonus points:

- Experience building 0 to 1 products
- Experience building tools and workflows for internal team members
- You have experience working in the restaurant industry or on restaurant technology
- You have experience contributing to and/or creating design systems and tooling

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

## About Tarro

## Company Overview
- **One-liner**: Tarro builds technology that combines AI and human support to help independent restaurants increase revenue, reduce costs, and simplify operations through phone ordering, delivery management, and customer engagement tools.
- **Entity Type**: Private (Series B, last raised at a $450M valuation in 2022)
- **Headquarters**: San Francisco, California, USA (with additional offices in Menlo Park, New York, and Kuala Lumpur, Malaysia)
- **Founded**: 2015
- **Founders**: Steve Y. Lin (CEO) and Dennis Y. Lin (President)

## Core Business
- **Primary industry**: Restaurant Technology / Food Service SaaS
- **Target customers**: Independent and small-to-medium restaurant owners (B2B, SMB-focused)
- **Mission statement**: “To build technology that makes restaurant life less of a grind, and to bridge the gap between the joy of food for consumers and the bottom line for restaurant operators.”

## Products & Services
- **Tarro Phone Ordering Platform**: An AI-powered voice platform that handles incoming phone orders with three-second wait times, 99.5% order accuracy, and 5-10% lower labor expenses. Replaces or supplements part-time phone staff.
- **Tarro Delivery Management**: A solution that allows restaurants to manage their own delivery operations in-house, saving customers $10 on average per order compared to third-party delivery apps, with no commission fees.
- **Customer Engagement & Marketing Tools**: Features like automated text messaging to drive repeat orders and dinnertime demand, helping restaurants grow sales without additional staffing.

## Market Standing
- **Valuation**: $450M (as of 2022, when the company raised its first institutional funding round)
- **Key Metric**: Annual Recurring Revenue (ARR) of $46 million, having grown nearly 4x over the past two years; serves over 3,000 restaurants
- **Notable Investors/Partners**: General Catalyst (Steve Lin previously worked there); the company has walked away from a $200M buyout offer in the past
- **Growth Signals**: Quadrupled customer base of mom-and-pop restaurants; 1,300 total employees; recognized as one of Built In’s 2024 Best Places to Work; growing headcount across engineering, product, sales, and operations

## Competitive Advantages
- **Hybrid AI + Human Model**: Combines automated voice AI with a human “safety net” for complex orders, achieving 99.5% accuracy — higher than pure AI competitors
- **Deep Founder-Market Fit**: Founders grew up working in their family’s take-out restaurant for 10+ years, giving them firsthand understanding of operator pain points
- **Proven ROI for Customers**: Clients report 5-20% revenue increases, thousands in labor cost savings, and over 80% reduction in missed deliveries and complaints
- **Bootstrapped to Scale**: Built the company without outside capital for years, fostering a culture of resourcefulness and discipline before raising institutional funding

## Strategic Focus
- **Scaling the Platform**: Continuing to grow the customer base beyond 3,000 restaurants, with a focus on independent operators
- **Product Expansion**: Enhancing AI capabilities to handle more complex order scenarios and expanding delivery management features
- **Global Reach**: Leveraging international offices (Kuala Lumpur) for 24/7 operations and support
- **Talent Acquisition**: Actively hiring across engineering, product, sales, marketing, and voice platform operations to support growth

## Why Work Here
- **Culture**: Values include “think creatively,” “do more with less,” “high standards,” and “client-focused.” The team is described as ambitious technologists and restaurant insiders united by mission.
- **Remote/Hybrid Policy**: Flexible remote work environment built on trust and empowerment; employees work remotely, with four physical offices available.
- **Benefits**: Competitive compensation, health/vision/dental insurance, generous PTO, 401(K), parental leave, learning allowances, and family/childcare benefits.
- **Engineering Culture**: Leaders include alumni from Meta, Tesla, and MIT/Harvard; technology stack is modern and scalable; engineers are encouraged to have large, quick impact.
- **Recognition**: Named a Built In 2024 Best Place to Work, reflecting workplace excellence and employee satisfaction.

## Sources
1. [Tarro Official Site](https://www.tarro.com/)
2. [Tarro About Us](https://www.tarro.com/who-we-are)
3. [Tarro Careers Page](https://www.tarro.com/about-us/careers)
4. [Tarro Leadership Team](https://www.tarro.com/about-us/company)
5. [Built In Company Profile](https://builtin.com/company/tarro-0)

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