---
title: 'Product Engineer at incident.io'
canonical: 'https://feeny.ai/job/product-engineer-incident-io-london-3eb4g4jvyh1g'
type: 'job'
last_seen: '2026-09-09'
---

# Product Engineer at incident.io

- **Company:** incident.io
- **Location:** London, United Kingdom
- **Compensation:** £110k–£200k
- **Employment:** full-time
- **Posted:** 2026-08-14
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/incident/b4edacb2-1008-476f-9b96-d5c9f39b81a9

## Job description

## A LITTLE ABOUT US

incident.io http://incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.

The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

## THE ROLE IN ONE LINE

At incident.io http://incident.io, what you build is yours: the whole loop, from hearing directly from customers what's worth building, to building it, with the trust to run with it and make something you're actually proud of.

## WHAT THAT LOOKS LIKE DAY TO DAY

You'll spend real time in the codebase, but also on calls with customers, in Slack threads with them, reading their feedback. Understanding what customers need matters as much as building it. Once something's yours, it's yours end to end: the design and planning, the implementation, the testing, the delivery, and the follow up conversation with the customer who asked for it.

Day to day you're working in Go, TypeScript and React. That's just what we use, not a requirement for what you've used before. We care about how you think, not which stack you've clocked hours in.

We build with AI, not around it. Claude Code, Cursor, and Wispr are all standard kit here.

Flat structure, no ladder. People come from all kinds of backgrounds: some have founded companies, some have been CTOs, some are earlier in their careers. Here everyone's the same thing: a builder. The only thing that actually matters is whether you're curious about how the whole thing works, not just your bit of it.

## WHO YOU ARE

- You spot things before anyone asks you to. If a customer's about to notice a problem, you've usually already fixed it.
- "If not me, then who" is basically how you operate. You don't wait around for something to be officially yours before you deal with it.
- You're comfortable in ambiguity, not just tolerant of it. Early ideation, half formed problems, and shifting priorities don't throw you off.
- You share work when it's about 70% done, not 100%: drafts, MVPs, rough cuts, because you'd rather get feedback early than polish something in isolation.
- You're product minded, not just technically minded. You have real opinions about what should get built and why, and you're not shy about sharing them.
- You communicate clearly, whether that's a Slack message to a customer, a design doc, or explaining a tricky trade off to your team.
- You adapt fast. Feedback changes your plan, not your mood.

## SUPPORTING YOU

We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

- Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
- Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
- First Friday of every month off. Yes, seriously.
- Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
- Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
- Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
- Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
- Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.

## About incident.io

## Company Overview
- **One-liner**: incident.io provides an all-in-one AI-powered incident management platform that helps fast-moving teams respond to outages, coordinate on-call, and keep customers informed.
- **Entity Type**: Private (Series B, raised $62M at ~$400M valuation)
- **Headquarters**: London, UK (with offices in San Francisco and New York)
- **Founded**: 2021
- **Founders**: Stephen Whitworth (CEO), Pete Hamilton (CTO), Chris Evans (CPO)

## Core Business
- **Primary industry**: Incident management / IT operations / DevOps
- **Target customers**: B2B, primarily mid-market to enterprise (organisations of 200+ users), including engineering, product, support, and increasingly security teams
- **Mission**: “Move fast when you break things” — empower teams to respond quickly, coordinate clearly, and get better each time something breaks

## Products & Services
- **Response**: End-to-end incident lifecycle management, deeply integrated with Slack and Microsoft Teams, with AI-powered workflows to accelerate resolution
- **On-call**: Modern on-call scheduling with noise reduction, designed for humans — competes directly with PagerDuty (used by 70% of customers)
- **Status Pages**: Automated, transparent status updates to keep customers informed during incidents
- **Investigations**: AI-driven root cause analysis that surfaces failing PRs and suggests fixes, often before the responder has opened their laptop
- **AI Copilot**: Summarises incident calls, queries monitoring tools like Datadog, and generates action items

## Market Standing
- **Valuation**: ~$400 million (Series B, April 2025) — [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)
- **Key Metric**: Total funding $96M; annual revenue not disclosed, but customer base tripled in the last 12 months
- **Notable Investors/Partners**: Insight Partners (Series B lead), Index Ventures, Point Nine Capital
- **Growth Signals**: 190 employees across London, SF, and NY; over 1,000 customers including Netflix, Airbnb, Block, Linear, Ramp, and Etsy; 250,000 incidents managed since founding; 75% of new customers are U.S.-based — [incident.io/careers](https://incident.io/careers), [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)

## Competitive Advantages
- **All-in-one platform**: Combines on-call, response, status pages, and AI investigation — reducing tool fragmentation that plagues incident management
- **AI-first, pragmatically**: Uses AI where it genuinely adds value (investigation, summarisation, root cause analysis) rather than for hype — [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
- **Office-first culture**: High-bandwidth collaboration and pace, attracting talent who thrive in an in-person environment
- **PagerDuty Rescue Program**: Aggressive migration offering (white-glove migration, contract buyout) to capture market share — [incident.io](https://incident.io/)
- **Strong product-led growth**: Engineers love the product, driving organic adoption

## Strategic Focus
- Deepen AI capabilities for incident investigation and remediation (moving toward autonomous fixes)
- Expand into security incident response (already seeing adoption from security teams)
- Grow U.S. market presence through sales and marketing
- Continue to build out the platform to cover the full incident lifecycle

## Why Work Here
- **Culture**: High trust, high standards, fast execution. Values: *Make it magic*, *Find a way*, *Raise the pace*, *Trust by default*, *Win together* — [incident.io/careers](https://incident.io/careers)
- **Work environment**: Office-first in London (4–5 days/week expected, with occasional remote weeks); offices in SF and NY. Not a remote-first company — [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
- **Engineering culture**: 1–3 week projects, broad product surface area, written alignment (scopes, design docs, thorough commit messages), AI used where it genuinely helps
- **Growth**: Well-funded, fast-growing, strong market position — career-defining problems and a wildly talented team
- **Perks**: Not explicitly listed, but emphasis on sane work-life balance, autonomy, and working on a product customers genuinely love

## Sources
1. [incident.io/careers](https://incident.io/careers)
2. [incident.io](https://incident.io/)
3. [LinkedIn](https://www.linkedin.com/company/incident-io)
4. [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
5. [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)

## Other roles at incident.io

- [Product Engineer Summer Internship](https://feeny.ai/job/product-engineer-summer-internship-incident-io-london-64gyp7sss0dk) — London, United Kingdom
- [Product Engineer Placement (6 Months)](https://feeny.ai/job/product-engineer-placement-6-months-incident-io-london-2jc4dkphfx8p) — London, United Kingdom
- [Product Engineer Placement (1 year)](https://feeny.ai/job/product-engineer-placement-1-year-incident-io-london-gv4ywr4qnzzg) — London, United Kingdom
- [Product Engineer Graduate](https://feeny.ai/job/product-engineer-graduate-incident-io-london-exsvadgts3ny) — London, United Kingdom
- [Product Marketing Manager - AI & Platform](https://feeny.ai/job/product-marketing-manager-ai-platform-incident-io-london-4z0spsnssac6) — London, United Kingdom
- [Channel Partner Sales Manager](https://feeny.ai/job/channel-partner-sales-manager-incident-io-new-york-my7yyhcvcv46) — New York, NY
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-incident-io-san-francisco-40a672azkhms) — San Francisco, CA
- [Commercial Customer Success Manager](https://feeny.ai/job/commercial-customer-success-manager-incident-io-san-francisco-29pwnfams3r4) — San Francisco, CA
- [GTM Engineer](https://feeny.ai/job/gtm-engineer-incident-io-london-s82q918zk5dd) — London, United Kingdom
- [Director of Engineering](https://feeny.ai/job/director-of-engineering-incident-io-london-kst76j82cn14) — London, United Kingdom