---
title: 'Product Engineer, Support at Junction'
canonical: 'https://feeny.ai/job/product-engineer-support-junction-us-east-coast-3mxfv4f0s4s7'
type: 'job'
last_seen: '2026-09-09'
---

# Product Engineer, Support at Junction

- **Company:** Junction
- **Location:** US East Coast
- **Compensation:** $90k–$130k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/junction/e1fc1b0c-7e17-467c-977b-947c509debb0

## Job description

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

Short on time?

- Who you are: A support-first, customer-driven problem solver with strong technical instincts
- Salary: $90K - $130K + equity (based on experience and location)
- Time zone: Eastern Time Zone

## Why we need this role

Junction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.

- Customer obsessed: You like helping people unblock real problems
- Technical at the core: You’re comfortable reading code and navigating logs
- Support-minded: You see support as a craft, not a stepping stone
- Impact-focused: You care about getting to the real root of a problem, not just the quickest workaround.

This role is for an engineer who loves working directly with customers, investigating complex escalations, and delivering solutions that unblock customers.

Who you’ll be working with

- Eliot, Customer Support Lead — your manager and partner in building world-class support
- Andy, Product Engineer (Support) — your peer, working daily in code and logs
- The wider engineering, product, sales and ops teams — we’re ~35 people, flat and collaborative

You’ll sit at the centre of how the company operates.

## What you’ll be doing day to day

1. Investigate and diagnose technical issues

- Trace issues through logs and our services
- Understand and reproduce errors to find the root cause
- Share clear updates with customers and engineers

1. Think like an engineer, act like a support specialist

- Read code to spot where things break
- Use AI tools to speed up debugging
- Make small fixes when appropriate, and escalate when needed

1. Deliver a great customer experience

- Work with users from senior engineers to non-technical operators
- Adjust your communication based on the audience
- Respond quickly with accurate, thoughtful answers

1. Improve our documentation, tooling & processes

- Write clear docs that reduce repeat questions
- Build small tools or scripts to speed up your workflow
- Flag recurring issues and suggest improvements

## Who you are

We're especially interested in candidates with an engineering background who've moved into a support or customer-facing technical role.

- You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in.
- You’re mission-driven. Building technology that improves healthcare matters to you.
- You’re a technical problem solver. You like digging into complex issues, tracing through systems and thinking on your feet.
- You’re comfortable in startup environments. Things move quickly, not everything is defined, and you help bring clarity.
- You communicate clearly. You can explain technical things in a way that makes sense for whoever you’re speaking with.
- You’re comfortable with code. You’ve spent a couple of years writing or debugging Python and can work through unfamiliar codebases confidently.

## How you’ll get to know us

1. Initial call - 30 minutes with Lyn, Technical Recruiter
2. Behavioural and Technical interview - 60 minutes with Eliot and Andy
3. Technical interview (live debugging pair programming) - 60 minutes with one of our Engineers
4. Paid trial day - learn what it would be like to work here and meet the rest of the team

What is the current compensation package

- $90K - $130K
- Your salary is dependent on your location and experience level
- Equity (extended exercise post 2 years of employment)
- Company and team offsites
- Monthly learning budget of $150 for personal development and productivity
- $100 monthly wellness budget
- Flexible, remote-first working - including $1K for home office equipment
- Coworking budget
- 36 days paid time off (including bank holidays)
- Premium healthcare coverage
- 4% monthly contribution to pension/401k
- Yearly blood test on us
- Enhanced parental, foster, and adoption leave

Important details before applying:

- We only hire folks physically based in GMT and EST timezones - more information here https://pages.junction.com/Where-we-hire-and-why-218d9955818e802ca48fd1702948e2e3
- We do not sponsor visas right now given our stage

## About Junction

## Company Overview
- **One-liner**: Junction provides a unified API that connects healthcare organizations to nationwide lab networks and 300+ connected devices, streamlining diagnostic data and operations.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, United States
- **Founded**: 2021
- **Founders**: Maitham Dib

## Core Business
- **Industry**: Healthcare technology / Infrastructure (Hospitals and Health Care)
- **Target customers**: B2B – digital health clinics, virtual-first care platforms, EHR/EMR providers, consumer diagnostics & wellness companies
- **Mission**: “Building better infrastructure to reduce the cost of predicting and managing chronic diseases by 100x.” ([junction.com/app/careers](https://www.junction.com/app/careers))

## Products & Services
- **Unified API for Labs and Devices**: A single integration that enables lab test ordering (walk-in, at-home, mobile phlebotomy across all 50 states) and continuous device data monitoring from 300+ wearables and medical devices.
- **Automated Workflows & Operations Support**: Patient reminders, result tracking, exception handling – available 6 days a week to reduce manual administrative work for care teams.
- **Lab Testing Infrastructure**: Access to a nationwide lab network (including LabCorp and Quest) with transparent pricing, white-labeled test ordering, kit logistics, and results delivery.
- **Device Data Monitoring**: Converts raw device data into clinically relevant insights, with predictive AI insights coming soon.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: $18M in total funding (Series A, led by Creandum, with participation from Y Combinator, Point Nine, Amino Collective, and Inflect Health). See [junction.com/post/series-a](https://www.junction.com/post/series-a).
- **Notable Investors / Partners**: Creandum, Y Combinator, Point Nine, Amino Collective, Inflect Health; customers include Hims, Calm, Superpower, Found, Parsley Health, Evidation.
- **Growth Signals**:
  - Over 6 million lab tests and 3.5 million+ patients served via device data.
  - Supports 500K+ lab tests annually with 2 million+ connected devices.
  - Serves 140+ healthcare organizations.
  - Headcount: ~40+ (spread across EST and GMT timezones); active job postings and quarterly growth of +233% in postings ([linkedin.com/company/junctionapi](https://www.linkedin.com/company/junctionapi)).

## Competitive Advantages
- **Single API for labs and devices** – eliminates the need for multiple integrations (typically 6+ months of build work replaced by weeks).
- **Nationwide lab coverage** (all 50 states) with built-in compliance (HIPAA, SOC 2 Type II, ISO 27001, GDPR ready).
- **Operational support included** – reduces support hours by 62% and engineering costs by an average of $150K per customer.
- **White-labeled, embeddable workflows** – allows customers to launch their own diagnostics products quickly without building infrastructure.

## Strategic Focus
- **Scale the platform** and expand the API network to enable smarter, more connected patient care.
- **Launch predictive AI insights** on continuous device data.
- **Grow the team** (actively hiring across engineering, sales, customer success, and people functions) with a remote-first, timezone-specific approach.
- **Shift from fragmented systems to a connective infrastructure layer** for labs, devices, and data.

## Why Work Here
- **Culture**: Mission-driven, fast-paced startup building foundational healthcare infrastructure. Team of 40+ distributed across EST and GMT timezones.
- **Remote / Hybrid**: Remote-first; open roles are tagged by timezone (e.g., EST, GMT) and some positions in NYC Metro are hybrid.
- **Notable perks**: Opportunity to impact millions of patient journeys directly; modern tech stack; strong engineering culture focused on speed and quality.
- **Values**: “Believe healthcare should look different,” work at “breakneck speed,” and “reduce the cost of predicting and managing chronic diseases by 100x.”

## Sources
1. [junction.com (homepage)](https://www.junction.com/)
2. [junction.com/app/careers](https://www.junction.com/app/careers)
3. [linkedin.com/company/junctionapi](https://www.linkedin.com/company/junctionapi)
4. [junction.com/post/series-a](https://www.junction.com/post/series-a)

## Other roles at Junction

- [Customer Success Manager (Proactive Posting)](https://feeny.ai/job/customer-success-manager-proactive-posting-junction-us-east-coast-61dxy8c14rdw) — US East Coast
- [External Referral Form](https://feeny.ai/job/external-referral-form-junction-remote-ytn52xcvvk0f)
- [Engineering Manager](https://feeny.ai/job/engineering-manager-junction-united-kingdom-portugal-ireland-qept2j0mfvw5) — United Kingdom / Portugal / Ireland
- [Operations Associate (Test Kit)](https://feeny.ai/job/operations-associate-test-kit-junction-new-york-f9vv5eh03kv2) — New York, NY
- [Operations Lead](https://feeny.ai/job/operations-lead-junction-us-east-coast-k3q5krm6tsr8) — US East Coast
- [Operations Associate](https://feeny.ai/job/operations-associate-junction-philippines-eppwt2df63p5) — Philippines
- [Business Recruiter](https://feeny.ai/job/business-recruiter-junction-us-east-coast-ewv66y4f11g9) — US East Coast
- [Technical Recruiter](https://feeny.ai/job/technical-recruiter-junction-united-kingdom-portugal-ireland-702mg2zhvtkx) — United Kingdom / Portugal / Ireland
- [Business Development Representative](https://feeny.ai/job/business-development-representative-junction-new-york-f385e4nqr8zy) — New York, NY
- [Account Executive](https://feeny.ai/job/account-executive-junction-new-york-ah0t8a4xh0fm) — New York, NY