---
title: 'Product Experience Executive at GWI'
canonical: 'https://feeny.ai/job/product-experience-executive-gwi-athens-85n0f2842t1a'
type: 'job'
last_seen: '2026-09-09'
---

# Product Experience Executive at GWI

- **Company:** GWI
- **Location:** Athens, Greece
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/globalwebindex/jobs/8651217002

## Job description

📍 Location: Athens, GR 🏢 Weekly office requirement: Hybrid – 1 day/week 💼 Employment type: Permanent, employee, full-time 🪜 Seniority level: Mid 🌐 Language: All stages of the recruitment process will be conducted in English

At GWI we're always looking for extraordinary people who thrive on making an extraordinary impact. Right now we're looking for a Product Experience Executive to play a key role in our Product team in Athens. If that's you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary.

Sounds great, what will I be doing? 🤔

As our Product Experience Executive, you'll be a frontline representative of the product, delivering a seamless support experience for the clients and internal stakeholders who rely on our data, platforms and API products.

A few things you'll be responsible for:

👉 Handle incoming queries across live chat and ticketing, troubleshoot issues, manage user administration, and escalate more complex cases when needed.

👉 Combine strong technical product knowledge with clear communication to resolve issues efficiently and maintain a high standard of support.

👉 Help build and maintain Help Center content, enhance in-platform guidance like tooltips, and contribute to AI-driven support initiatives that let users find answers independently.

👉 Surface recurring issues and insights from support interactions, helping shape product improvements and a smoother user journey — working closely with Product, Research, Technology and Product Marketing.

It's also fun; shaking things up is what working for GWI is all about. You'll need to be flexible, comfortable with continuous change, and working in a high-tempo environment.

What do I need to bring with me? 🧳

You'll need to be able to demonstrate the core skills this role requires. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. Here's what the team will be looking for in you:

👉 Hands-on experience with APIs, data integrations and SaaS platforms.

👉 Sharp problem-solving instincts — you diagnose and resolve issues fast across chat and ticketing, minimising disruption for clients.

👉 Full ownership mindset: you see queries through end-to-end, escalate when needed, and make sure nothing falls through the cracks.

👉 An analytical eye for patterns — spotting recurring issues and translating them into fixes stakeholders can act on.

👉 Meticulous attention to detail, especially around user setup, permissions and access.

👉 Clear communicator who can turn technical concepts into simple, actionable guidance for any audience.

👉 Comfortable partnering across Product, Technology, Research and Product Marketing teams.

👉 A customer-first mindset, with familiarity with survey-derived market research data and tools like crosstabs a strong plus.

Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, and they're a big part of what we're looking for in you.

## What We Offer 🧘

At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes:

- Time to recharge – 25 days’ annual leave and office closures over the holidays.
- Health & wellbeing – Private insurance for you and your family, plus mental and physical wellbeing support.
- Financial benefits – Competitive salary, reward and recognition programs, and payroll giving options.
- Flexibility & balance – Flexitime, early Friday finishes, work-from-anywhere freedom, and a “work from home” budget.
- Family first – Enhanced parental leave and carer days so you can prioritise what matters most.
- Career growth – Accredited learning, a generous training budget, and a fully paid international conference each year for Engineering and Data Science roles.
- Community & impact – DE&I committee, volunteering opportunities, 100% donation matching, and ways to give back locally.
- Extra perks – Mobile phone contract and restaurant ticket options for added convenience.

Diversity, Equity & Inclusion 🫶

Diversity is fundamental to who we are—as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to build a workforce as diverse and inclusive as the insights we deliver.

As a Disability Confident employer, we welcome applications from disabled candidates and are committed to making adjustments throughout the hiring process—whether that's extra time, materials in advance or a different format, breaks, an adjusted interview format, assistive tools, or flexible scheduling. We're happy to discuss whatever would work best for you.

We actively encourage applications from underrepresented and marginalised communities.

At GWI, you'll find a place to contribute meaningfully, grow professionally, and belong fully.

#li-hybrid

## #LI-NIKOSSS1

## About GWI

## Company Overview
- **One-liner**: GWI provides a global consumer insights platform that delivers verified, anonymized human data to power smarter business decisions and more reliable AI.
- **Entity Type**: Private (Series B)
- **Headquarters**: London, UK (with hubs in New York, Athens, Prague, and Singapore)
- **Founded**: 2009
- **Founders**: Tom Smith (CEO)

## Core Business
- **Primary Industry**: Market Research & Consumer Insights / AI Data Infrastructure
- **Target Customers**: Brands, agencies, media companies, and tech firms (B2B Enterprise).
- **Mission**: To provide the human truth behind the numbers, making AI smarter, more reliable, and grounded in real human behavior.

## Products & Services
- **GWI Global Human Insights Platform**: A subscription-based SaaS platform that allows users to explore consumer attitudes, interests, and behaviors across 50+ markets. It provides trended data and deep analysis tools.
- **GWI Spark (Agent Spark)**: An AI-powered analyst tool that allows users to query the company's 35 billion data points using natural language, getting instant, data-backed answers. It is designed to integrate with other AI tools like ChatGPT and Claude.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (classified as a "Soonicorn" by Sifted in 2024).
- **Key Metric**: **$100M in total bookings** (achieved in 2025). Total funding raised: **$180M** (Series B in 2022).
- **Notable Investors/Partners**: Not explicitly listed in the provided sources, but the company is backed by institutional investors following its $180M Series B.
- **Growth Signals**: Hit $100M in total bookings in 2025. Recognized by the Financial Times as one of Europe’s Long-Term Growth Champions (2024). Featured on Sifted’s “Soonicorns to watch” list (2024). Processes 35 billion data points and 2M+ interviews annually.

## Competitive Advantages
- **Scale of Proprietary Data**: 35 billion data points from 2M+ interviews annually across 50+ markets, providing a massive, defensible dataset.
- **Verification & Authenticity**: Unlike web-scraped data used by many AI models, GWI’s data is sourced from verified, anonymized survey respondents, making it more reliable and accurate for human truth.
- **First-Mover in AI Integration**: Launching "Agent Spark" positions them at the intersection of market research and the AI agent ecosystem, making their data a critical input for enterprise AI applications.

## Strategic Focus
- **AI-Native Product Development**: Transforming from a traditional insights platform into an AI-powered data infrastructure company. The launch of GWI Spark and making data available inside AI tools are key priorities.
- **Expanding Data Monetization**: Moving beyond direct subscriptions to licensing data for use within third-party AI models and tools.
- **Global Reach**: Continued expansion into key markets like APAC (Singapore office opened in 2021).

## Why Work Here
- **Culture**: Described as open, autonomous, and trust-based. Values include curiosity, collaboration, and a genuine commitment to DEI.
- **Work Environment**: Flexible working hours and a hybrid/office model with hubs in London, New York, Athens, Prague, and Singapore. The company emphasizes that work-life balance is a core principle, not a perk.
- **Growth & Rewards**: Offers bespoke personal development, accredited leadership training, and a data-led rewards program. The company has a "scale-up mindset" with world-changing ambition.
- **Engineering Culture**: Focus on building the "missing element" for the next generation of AI, offering engineers the chance to work on cutting-edge problems at the intersection of data science and AI.

## Sources
1. [gwi.com](https://www.gwi.com/)
2. [gwi.com/careers](https://www.gwi.com/careers)
3. [gwi.com/about-us](https://www.gwi.com/about-us)
4. [en.wikipedia.org](https://en.wikipedia.org/wiki/GWI_(company))
5. [linkedin.com](https://www.linkedin.com/company/gwidotcom)

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