---
title: 'Product Experience (PX) Manager at Multiplier Holdings'
canonical: 'https://feeny.ai/job/product-experience-px-manager-multiplier-holdings-singapore-vp6cf58479qd'
type: 'job'
last_seen: '2026-09-13'
---

# Product Experience (PX) Manager at Multiplier Holdings

- **Company:** Multiplier Holdings
- **Location:** Singapore
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/multiplier-holdings/28c80810-f9fa-4606-962a-51979033c19c/application

**Skills:** Product Management, SaaS Implementation, Solutions Engineering, Data Migration, Microsoft Office, Google Workspace, Vibe Coding, Project Management, Dashboarding, Reporting

> The Product Experience Manager owns the full product lifecycle for portfolio companies, driving onboarding, data migration, and ongoing engagement. This role bridges product engineering and professional services, leveraging AI and automation to build repeatable workflows and improve firm efficiency.

## Job description

Full Time Reports to: Head of Application Engineering Location: Singapore or San Francisco This role is based in Singapore or San Francisco and we're not able to offer relocation support for candidates outside these locations. Applicants must already be based in or eligible to work in one of these locations.

## About the Company

Multiplier Holdings is a VC-backed startup that acquires and scales high-impact professional services firms through AI and automation. Multiplier operates in high-stakes verticals like tax and corporate accounting, where complex workflows, regulatory requirements, and talent shortages create significant opportunities for automation. Unlike traditional software vendors, Multiplier integrates tech and service delivery under one roof. The company builds in-house AI and workflow components that can be configured to fit the needs of each acquired firm, increasing firm efficiency and productivity, while elevating the experience for both clients and staff. To learn more, visit [multiplierholdings.com](http://multiplierholdings.com).

## Why this role exists

Multiplier Holdings is scaling from 3 to 10+ portfolio companies by mid-2026. Our thesis is simple: acquire great firms, then make them materially better through shared technology and scale. The first part is working. The second part needs dedicated owners. This role is the 10x multiplier for our tech pods in each vertical. PX sits between our portfolio companies and our product engineering team, owning the full product lifecycle from onboarding through ongoing adoption. You'd turn our application capabilities into real, working workflows inside each firm - leveraging AI, automation, and vibe-coded utilities to build repeatable playbooks that scale across the portfolio without sacrificing quality. This is not a support role. It's a strategic operator role for someone who speaks professional services and product, and is excited about being accountable for making our portfolio companies genuinely successful with our products.

## What you'll own

Your work breaks into two stages of the firm lifecycle: Stage 1: New firm onboarding Goal: Accelerate product onboarding time from months to weeks You drive and project manage the end-to-end product onboarding for each new portfolio company:

- Product solutioning — map out firm workflows, identify bottlenecks, design + implement new workflows leveraging internal and 3rd party tools to help improve firm productivity. This might involve building new automations independently or working with the engineering teams to develop new application capabilities.
- Data migration — scope what data needs to be migrated, work with engineers to execute, and validate clean data transfer from legacy systems to our application
- Tooling consolidation — work with Corporate IT to setup firm Microsoft/Google instances, evaluate the existing firm's tech stack, and decide what tools to keep vs consolidate
- Billing setup — configure billing infrastructure so firms can operate from day one
- Initial product training — upskill the firm's employees from 0 to 1 to enable value-creation via our platform

Goal: Measurement infrastructure live within 30 days of firm close You set up the measurement infrastructure from day one:

- Define and instrument baseline product and business metrics (time per workflow, time in Multiplier vs. client court, etc.)
- Build and manage reports and dashboards that track performance improvement over time
- Create the data layer that helps articulate our platform is actually making firms more efficient (higher throughput, higher FCF)

Stage 2: Ongoing engagement Once a firm is onboarded, you own the ongoing relationship and product experience:

- Firm product cadence (goal: product adoption + alignment) — lead regular roadmap review sessions and product demo walkthroughs with firm operators and staff, keeping them informed on what's shipping, gathering live feedback, and building buy-in for new capabilities before they land
- Product operations (goal: resolution speed + CSAT) — triage incoming requests and issues, prioritize ruthlessly, and manage the pipeline for tech pod consumption. You help ensure the engineering teams work on the right things.
- Last-mile product customization (goal: CSAT) — tailor existing tools to niche firm use cases using configurations, internal tools, and vibe coding. You’ll build the long-tail solutions that the engineering teams won’t be able to prioritize.
- Value-add support (goal: CSAT)
- Reporting: enabling automated reporting for firms using our dashboarding tools
- Billing: enabling automated billing for firms using our billing tools
- Training and enablement (goal: product adoption) — ongoing education, documentation, and change management to drive real adoption amongst staff and end clients

## How we'll measure success

Onboarding:

- Onboarding time - Days from close to first productive workflow on platform
- Onboarding NPS- How the firm feels about their technical onboarding
- Readiness - Time to baseline dashboards and reporting live

Ongoing engagement:

- Resolution speed - Time from issue/request reported to resolved
- CSAT - Satisfaction across product ops, customization, and support
- Product adoption rate - % of firm team on platform; % of workflows on native tooling
- Time in court - Time in Multiplier vs. sitting in client/firm court

## Who you are

- 4-7 years of experience (aligned to Manager or Senior Manager level). You started as an engineer or in management consulting, moved into SaaS implementation, solutions engineering, product management or product operations. You've been the best person in that role and you're ready for more scope.
- You’re comfortable with being technical but you don't want to be a full-time engineer. You'll work closely with engineers, leverage internal tools, and independently vibe code solutions. You're technical enough to be dangerous and practical enough to ship.
- You speak professional services. You understand how firms operate, how they think about workflows, and what "good" looks like in their world. You've worked with or inside services businesses before.
- You speak product. You can translate messy firm needs into clear engineering requirements, prioritize a backlog, and make tradeoff decisions with confidence.
- You get energy from solving messy operational problems. You thrive in ambiguity, you love working directly with real businesses, and you measure your success by their outcomes, not by features shipped.
- You project manage instinctively. Onboarding a firm involves data migration, IT setup, billing, configuration, training, and metrics, all happening in parallel. You keep all of it moving.
- You communicate with clarity and conviction. You'll be leading crucial conversations with firm leadership and staff. That means running demo sessions, leading roadmap reviews, and navigating change management conversations. You're comfortable presenting to senior operators and can build buy-in without a script.

What this role is not

- A support ticket queue. Firms should never feel like they're logging helpdesk requests.
- A shadow engineering team. You complement the tech pods, you don't duplicate them.
- Passive account management. You are proactive, embedded, and outcome-driven.

## Why join us

You won't be buried in a feature factory or managing a backlog from a distance. You'll work directly with firm leadership across 3-5+ portfolio companies, have a seat at the table with engineering, and own real outcomes for real businesses. The platform is early enough that your fingerprints will be on how it evolves, and the portfolio is growing fast enough that your scope will too. If you want high autonomy, high ownership, and the chance to build something from the ground up, this is it.

## What we offer

- Opportunity to join early in the growth journey of a company building a differentiated operator model at the intersection of services and AI.
- High visibility, broad strategic responsibility, and the potential to evolve rapidly into a leadership role
- Competitive salary + performance-based bonus / equity
- Unlimited paid leave, to rest and recharge as necessary
- Remote or flexible hybrid work arrangement depending on location
- Comprehensive medical, vision and dental insurance coverage

## #LI-MH1

## About Multiplier Holdings

## Company Overview
- **One-liner**: Multiplier Holdings is an AI-native company that acquires, technology-enables, and scales premium professional services firms, starting with high-stakes accounting niches like expat tax compliance.
- **Entity Type**: Private (Series A; total funding $55M)
- **Headquarters**: Singapore, Singapore
- **Founded**: 2022
- **Founders**: Noah Pepper

## Core Business
- Primary industry: Professional services roll-up with embedded AI technology, initially focused on tax accounting.
- Target customers: Boutique, high-stakes professional services firms (e.g., cross-border tax accounting) and their clients (B2B, premium service).
- Mission: "Bridge the AI adoption gap in professional services" by partnering with customer-focused firms and deploying custom AI to scale client reach, elevate experience, and increase industry impact. [multiplierholdings.com/about](https://www.multiplierholdings.com/about)

## Products & Services
- **Acquisition & Tech-Enablement**: Multiplier acquires existing professional service firms (e.g., Citrine International Tax) and enhances them with proprietary AI tools to automate manual work, improve margins, and accelerate growth. [techcrunch.com](https://techcrunch.com/2025/06/18/multiplier-founded-by-ex-stripe-exec-nabs-27-5m-to-fuel-ai-powered-accounting-roll-ups/)
- **Multiplier Tech Pods**: Semi-autonomous cross-functional teams that build the software and AI engines powering the portfolio firms. [multiplierholdings.com/jobs](https://www.multiplierholdings.com/jobs)

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $55M (Seed $6.9M + $27.5M Series A led by Lightspeed Venture Partners, plus additional rounds). [linkedin.com](https://www.linkedin.com/company/multiplier-holdings)
- **Notable Investors/Partners**: Lightspeed Venture Partners (Series A lead), Ribbit Capital (Seed lead), SV Angel. [techcrunch.com](https://techcrunch.com/2025/06/18/multiplier-founded-by-ex-stripe-exec-nabs-27-5m-to-fuel-ai-powered-accounting-roll-ups/)
- **Growth Signals**: Acquired Citrine International Tax in June 2025; AI tools helped Citrine more than double profit margins. Headcount of 20 with 22.7% monthly growth. Operates across 5 countries (US, Singapore, Greece, Belgium, UK). [linkedin.com](https://www.linkedin.com/company/multiplier-holdings)

## Competitive Advantages
- **AI‑Powered Roll‑up Model**: Combines venture-style acquisition with deep AI integration, targeting smaller firms that are more open to adopting new processes.
- **Founder & Team Expertise**: Founded by ex-Stripe APAC business lead Noah Pepper; CTO Argyris Zymnis; team includes alumni from Stripe, Thoughtworks, and EY.
- **Focus on High‑Stakes Niches**: Specializes in premium, relationship‑driven services (e.g., expat taxes) where clients value quality and trust, creating a defensible moat.

## Strategic Focus
- Expand beyond personal tax compliance to become an AI‑powered competitor to the Big Four accounting firms.
- Continue acquiring high‑recurring‑revenue service firms led by operators excited to integrate and customize AI.
- Build a federation of boutique brands with shared technology and minimal central overhead. [techcrunch.com](https://techcrunch.com/2025/06/18/multiplier-founded-by-ex-stripe-exec-nabs-27-5m-to-fuel-ai-powered-accounting-roll-ups/)

## Why Work Here
- **Culture**: High autonomy, alignment, and personal accountability. Encourages experimentation with latest AI tools and models. Values include premium service, curiosity, optimism.
- **Work Style**: Globally distributed with in‑person hubs in Singapore, San Francisco, and the UK; fully remote options available. [multiplierholdings.com/jobs](https://www.multiplierholdings.com/jobs)
- **Compensation & Growth**: Bonus and stock‑based compensation tied to company outcomes. Large role scope with unbounded opportunity for impact. Focus on leveraging AI to deliver more with fewer people, sharing upside with team members.
- **Team Composition**: Small, flat holdco team focused on capital allocation and culture; tech pods are semi‑autonomous with a single leader and clear customer‑service provider relationships.

## Sources
1. [multiplierholdings.com](https://www.multiplierholdings.com/)
2. [multiplierholdings.com/about](https://www.multiplierholdings.com/about)
3. [multiplierholdings.com/jobs](https://www.multiplierholdings.com/jobs)
4. [linkedin.com](https://www.linkedin.com/company/multiplier-holdings)
5. [techcrunch.com](https://techcrunch.com/2025/06/18/multiplier-founded-by-ex-stripe-exec-nabs-27-5m-to-fuel-ai-powered-accounting-roll-ups/)

## Other roles at Multiplier Holdings

- [Product Engineer - MultiplierOS Pod](https://feeny.ai/job/product-engineer-multiplieros-pod-multiplier-holdings-singapore-xnhq9t05rffj) — Singapore
- [Product Engineer - Knowledge Intelligence Pod](https://feeny.ai/job/product-engineer-knowledge-intelligence-pod-multiplier-holdings-singapore-3t2ak562339j) — Singapore
- [Product Engineer - Corporate Accounting Pod](https://feeny.ai/job/product-engineer-corporate-accounting-pod-multiplier-holdings-singapore-6vvchxvwex06) — Singapore
- [Tech Lead Manager - Corporate Accounting Pod](https://feeny.ai/job/tech-lead-manager-corporate-accounting-pod-multiplier-holdings-singapore-bhf6n6qnvxvz) — Singapore
- [Founding Product Engineer](https://feeny.ai/job/founding-product-engineer-multiplier-holdings-singapore-ee5rfhpqyn8d) — Singapore
- [Product Engineer - MultiplierOS Pod](https://feeny.ai/job/product-engineer-multiplieros-pod-multiplier-holdings-san-francisco-w1gq7d1z60ns) — San Francisco, CA
- [Product Engineer - Knowledge Intelligence Pod](https://feeny.ai/job/product-engineer-knowledge-intelligence-pod-multiplier-holdings-san-francisco-00mzs9jkpmk4) — San Francisco, CA
- [Product Engineer - Tax Pod](https://feeny.ai/job/product-engineer-tax-pod-multiplier-holdings-singapore-s1tz1ba4khdn) — Singapore