---
title: 'Product Implementation Specialist at Aktos'
canonical: 'https://feeny.ai/job/product-implementation-specialist-aktos-global-ykzje1grrtkt'
type: 'job'
last_seen: '2026-09-14'
---

# Product Implementation Specialist at Aktos

- **Company:** Aktos
- **Location:** Global
- **Posted:** 2025-10-24
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/applytoaktos/jobs/5687849004

## Job description

Onboarding Specialist (Remote — Global)

## About Aktos

Aktos builds software for debt collection agencies — modern, all-in-one tools that help agencies manage accounts, communicate with debtors, and get paid faster. We’re a fast-growing startup building the next generation of collection technology.

## Role overview

We’re hiring an Onboarding Specialist to own complex, multi-month customer implementations from kickoff to go-live. This role is project-management heavy: you’ll derisk programs, coordinate stakeholders across functions, manage timelines and dependencies, and ensure clients successfully adopt Aktos.

## What you’ll do

- Own 3+ month onboarding programs end-to-end — create and run project plans, track milestones, and remove blockers to keep implementations on time
- Lead stakeholder management — map sponsors, align cross-functional stakeholders, run steering calls, and negotiate scope/timing tradeoffs
- Proactively derisk implementations — maintain risk registers, define gating criteria, escalate appropriately, and keep executive stakeholders informed
- Diagnose technical and product blockers — analyze data mismatches, product configuration gaps, integration issues, and propose pragmatic fixes
- Collaborate with product & engineering — surface recurring issues, document patterns, and recommend product improvements to reduce future onboarding effort
- Standardize and scale onboarding — create playbooks, runbooks, templates, and internal documentation to speed up future implementations
- Communicate clearly with clients — set expectations, guide them through setup, and resolve questions efficiently
- (Bonus) Perform light technical work — data imports, SQL lookups, API checks, test configurations, and validation of integrations

Who this role is for (Ideal backgrounds)

We’re explicitly looking for people who have led long, complex onboarding programs (3+ months) where project management, stakeholder management, and derisking were the day-to-day work. Typical backgrounds we love include:

- Implementation/Professional Services at an enterprise SaaS vendor (ERP, CRM, HRIS, billing/collections) — titles like Implementation Manager, Senior Onboarding Specialist, Professional Services Consultant, or Technical Project Manager (Onboarding)
- Customer Success/Onboarding leads at companies that deliver 3–6 month deployments (examples: NetSuite, Salesforce, Workday, Oracle NetSuite, Zendesk/Support Enterprise, HubSpot Enterprise)
- Project managers or consultants who managed customer rollouts at payroll/benefits, billing platforms, or other regulated vertical SaaS with complex integrations and data migrations
- People from consulting practices or systems integrators who ran scoping, SOWs, and cross-functional delivery for multi-stakeholder clients

If you’ve had titles like Implementation Manager, Professional Services Manager, Customer Onboarding Manager, Technical Project Manager — Implementation, or Senior Onboarding Specialist and you’ve driven multi-month, enterprise-style implementations, you’ll fit well.

## What you’ll need

- 1–3 years experience in SaaS onboarding, implementation, or project management — must include ownership of 3+ month onboarding programs or equivalent enterprise engagements
- Strong project management and stakeholder management skills — project plans, risk registers, gating, escalation, and executive reporting
- Basic SQL and Excel skills (able to run lookups and validate data); comfort with light technical troubleshooting
- Strong written and spoken English communication
- Excellent organization and attention to detail
- Comfortable working across time zones in a fast-paced startup
- Bonus: experience with customer data migrations, APIs, Postman, Zapier or other workflow automation tools

## Compensation

Competitive salary based on experience: $40K–$60K USD / year (some flexibility for exceptional candidates)

## Why join Aktos

- Meaningful equity at a fast-moving startup team
- Make a measurable impact on customer success and product quality
- Learn SaaS operations, data systems, and product development firsthand
- Long-term growth opportunity as we scale our customer success and product orgs

## About Aktos

## Company Overview
- **One-liner**: Aktos provides a modern, AI-powered debt collection platform that acts as an operating system for the accounts receivable management (ARM) industry, replacing legacy systems with automation, compliance, and transparency.
- **Entity Type**: Private (Seed stage – raised $4.4M seed round, total funding reported at ~$9.81M)
- **Headquarters**: New York, New York, United States (1460 Broadway, Floor 16)
- **Founded**: 2022
- **Founders**: Daniel Pao (Co-Founder & CTO) and Peter Wang (Co-Founder & CEO)

## Core Business
- **Primary industry**: Fintech – specifically debt collection and accounts receivable management (ARM) software
- **Target customers**: B2B – debt collection agencies, creditors, and ARM businesses (SMB to enterprise)
- **Mission**: “Give people a fresh start by making repaying debts easier and more compliant.” Aktos aims to modernize the $18B+ commercial collections industry with a consumer-first, compliance-focused approach.

## Products & Services
Aktos offers a single, cloud-based SaaS platform that consolidates agency workflows:
- **[Core Collections Platform]**: End-to-end software for managing accounts, communications, payments, and reporting. Includes no-code automation to increase collector efficiency by >30% and reduce admin workload by >50%. [aktos.ai](https://www.aktos.ai/)
- **[Omnichannel Communications]**: Built-in SMS, email, dialer integrations, and custom sequences that automate consumer outreach while staying compliant with CFPB, FCRA, and FDCPA regulations. [aktos.ai](https://www.aktos.ai/)
- **[Credit Reporting]**: Instantly generate compliant credit reports with all major credit bureaus directly from the platform. [aktos.ai](https://www.aktos.ai/)
- **[User Portals]**: Separate portals for consumers, clients, and agencies – enabling self-service payments, plan setup, dispute management, and real-time visibility. [aktos.ai](https://www.aktos.ai/)
- **[Invoicing & Reporting]**: Automated invoicing, real-time dashboards, and configurable reports for agency operations. [aktos.ai](https://www.aktos.ai/)
- **[Data Import & Integrations]**: Seamlessly sync external data, connect to payment processors, dialers, and email services via native integrations and APIs. [aktos.ai](https://www.aktos.ai/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding reported at $9.81M over 2 rounds (Tracxn); seed round of $4.4M closed in June 2023 (led by 8VC and Crew Capital). Note: some sources (LinkedIn) list only $4.4M. [tracxn.com](https://tracxn.com/d/companies/aktos/__RIw0qBZlSe36glFmoNLw3IRCpJLQH3yZe5L2r2jQA_Y) [linkedin.com](https://www.linkedin.com/company/getaktos)
- **Notable Investors**: 8VC, Crew Capital
- **Growth Signals**: Headcount is small (~6 employees per LinkedIn, but likely growing – 10 open roles listed on Greenhouse as of 2026). Mission to transform a multi-billion dollar industry with modern tech; early traction includes claims of collectors touching 3.5x more accounts per day vs. legacy systems. [greenhouse.io](https://job-boards.greenhouse.io/applytoaktos)

## Competitive Advantages
- **Compliance as Code**: Compliance rules (CFPB, FCRA, FDCPA) are baked into the software, so users cannot violate regulations – a major differentiator in a heavily regulated industry. [aktos.ai](https://www.aktos.ai/about-us)
- **Modern UX/UI**: Intuitive design dramatically reduces training time from weeks to hours, enabling faster ramp-up for collectors. [aktos.ai](https://www.aktos.ai/)
- **Unified Platform**: All tools (communications, credit reporting, invoicing, portals) in one system, replacing the fragmented, 20–40-year-old incumbents. [aktos.ai](https://www.aktos.ai/)
- **Consumer-First Philosophy**: Empower consumers with transparency and digital self-service, building trust and improving recovery outcomes. [aktos.ai](https://www.aktos.ai/about-us)

## Strategic Focus
- **Scale the Platform**: Continue building “the operating system for the ARM industry” by adding more integrations, automation, and compliance features. [aktos.ai](https://www.aktos.ai/)
- **Hire Key Talent**: Actively recruiting founding-level engineers and product leaders (Staff/Founding Full Stack Engineers, Staff Platform Engineer, Technical Product Manager, etc.) to accelerate product development. [greenhouse.io](https://job-boards.greenhouse.io/applytoaktos)
- **Expand Market Reach**: Target the $18B commercial collections market with a modern alternative that helps agencies increase revenue while reducing overhead and regulatory risk. [aktos.ai](https://www.aktos.ai/about-us)

## Why Work Here
- **Remote-First**: Most roles are fully remote (US, Canada, LATAM, Nigeria); flexible location policy. [greenhouse.io](https://job-boards.greenhouse.io/applytoaktos)
- **Early-Stage Impact**: As a seed-stage startup, employees have significant ownership and influence over product direction and company culture. Described as “founding” roles. [aktos.ai](https://www.aktos.ai/about-us)
- **Mission-Driven Work**: Opportunity to reshape an industry that touches 70% of Americans in debt, moving from outdated, opaque systems to transparent, consumer-respecting technology. [aktos.ai](https://www.aktos.ai/about-us)
- **Culture Principles**: “Lead with Transparency,” “Earn Trust” – values centered on honesty, compliance, and positive consumer outcomes. [aktos.ai](https://www.aktos.ai/about-us)
- **Modern Tech Stack**: Built with Python, Django, React, Kubernetes, PostgreSQL, Terraform, GitHub Actions – attractive to engineers who enjoy modern infrastructure and fintech challenges. [linkedin.com](https://www.linkedin.com/company/getaktos)

## Sources
1. [aktos.ai](https://www.aktos.ai/) – Company website, product details, mission, compliance features
2. [aktos.ai/about-us](https://www.aktos.ai/about-us) – About page, culture, founding story, open roles
3. [greenhouse.io](https://job-boards.greenhouse.io/applytoaktos) – Active job listings (10 roles)
4. [linkedin.com](https://www.linkedin.com/company/getaktos) – LinkedIn profile, funding, headcount, tech stack
5. [tracxn.com](https://tracxn.com/d/companies/aktos/__RIw0qBZlSe36glFmoNLw3IRCpJLQH3yZe5L2r2jQA_Y) – Funding details, competitors, founder info

## Other roles at Aktos

- [Support Engineer](https://feeny.ai/job/support-engineer-aktos-latin-america-r3w8wzkpggbb) — Latin America
- [Staff Technical Product Manager](https://feeny.ai/job/staff-technical-product-manager-aktos-united-states-6j9jgaq7jgn6) — United States
- [Founding Account Executive](https://feeny.ai/job/founding-account-executive-aktos-united-states-mnc1mv5dkfq2) — United States
- [Staff Platform Engineer - Remote](https://feeny.ai/job/staff-platform-engineer-remote-aktos-remote-vf0zj6rr7m7d)
- [Senior Full Stack Engineer - Remote (CAN)](https://feeny.ai/job/senior-full-stack-engineer-remote-can-aktos-remote-e9rz63c0sjay)
- [Senior Full Stack Engineer (Backend Leaning) - Remote](https://feeny.ai/job/senior-full-stack-engineer-backend-leaning-remote-aktos-remote-1e98s2hz3b21)
- [Full Stack Engineer - Nigeria (Remote)](https://feeny.ai/job/full-stack-engineer-nigeria-remote-aktos-remote-5h9gdxrmhxzb)
- [Full Stack Engineer - LATAM (Remote)](https://feeny.ai/job/full-stack-engineer-latam-remote-aktos-remote-19ft2gwcnjwd)
- [Staff Full Stack Engineer - New York (US)](https://feeny.ai/job/staff-full-stack-engineer-new-york-us-aktos-new-york-tmfp23kprjer) — New York, NY
- [Product Implementation Specialist](https://feeny.ai/job/product-implementation-specialist-tarro-kuala-lumpur-qbq9yq6mm2d5) — Kuala Lumpur, Malaysia