---
title: 'Product Implementation Specialist at Tarro'
canonical: 'https://feeny.ai/job/product-implementation-specialist-tarro-kuala-lumpur-qbq9yq6mm2d5'
type: 'job'
last_seen: '2026-09-11'
---

# Product Implementation Specialist at Tarro

- **Company:** Tarro
- **Location:** Kuala Lumpur, Malaysia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/tarro/fc1ff2fa-0241-4602-93d3-c305ec6eee88

## Job description

About Us: Here at Tarro, we build products that empower small brick-and-mortar restaurants by liberating them from the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2024. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What We’re Looking For: As we continue to grow, Tarro is seeking a Product Implementation Specialist to join our team. This role sits at the heart of our menu operations, ensuring that our restaurant partners’ menus are accurate, detailed, and always ready to support seamless order-taking experiences for both customers and voice platform agents. The Product Implementation team is responsible for maintaining menu quality, accuracy, and usability across our products. As a Bilingual Specialist, you will ensure that menu content is consistently precise, empathetic to customer needs, and optimized for our technology — all while supporting both English- and Mandarin-speaking stakeholders.

What You’ll Accomplish:

- Ensure concise and accurate menu content that supports clients, agents, and customers.
- Rapidly learn and master complex tools and workflows to support menu operations.
- Adapt to fast-changing priorities while consistently delivering high-quality results under tight deadlines.
- Collaborate with peers, managers, and cross-functional teams to share insights, problem-solve, and achieve shared goals.
- Identify root causes of menu-related issues and implement the most efficient solutions.
- Maintain meticulous attention to detail and accuracy when handling large datasets.
- Approach tasks with empathy, recognizing the direct impact on voice agents, clients, and end customers.
- Provide bilingual (Mandarin & English) support in communication, documentation, and escalations.

About You:

- You are a fast learner, capable of mastering complex processes and tools in a short amount of time.
- You thrive in fast-paced environments, remaining focused and productive under pressure.
- You’re a collaborative team player who values feedback and contributes to shared success.
- You have strong problem-solving and critical thinking skills.
- You’re detail-oriented, data-driven, and committed to producing high-quality, error-free work.
- You bring empathy to your work, always considering the impact on teammates and clients.
- You have advanced proficiency in Excel/Google Sheets and can confidently handle data-related tasks.
- You are comfortable using CRM/case management tools such as Salesforce, Zendesk, or Intercom.
- You type quickly and accurately (50+ WPM, 95% accuracy).
- You are bilingual in Mandarin and English, with strong literacy in both languages.

Bonus Points:

- Experience in a tech support role or with case management tools.
- Experience in product/program implementation or process setup for stakeholders.
- Prior experience in the restaurant industry or working in a startup environment.
- Leadership or mentoring experience in guiding others toward shared goals.

Tarro is committed to building the best team to empower small businesses to thrive. We believe a diverse workforce is paramount to our success. We welcome talent from all backgrounds — including but not limited to race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability. If you don’t meet every requirement, don’t worry. We know great candidates bring diverse experiences, and we encourage you to apply even if you don’t check every box.

## About Tarro

## Company Overview
- **One-liner**: Tarro builds technology that combines AI and human support to help independent restaurants increase revenue, reduce costs, and simplify operations through phone ordering, delivery management, and customer engagement tools.
- **Entity Type**: Private (Series B, last raised at a $450M valuation in 2022)
- **Headquarters**: San Francisco, California, USA (with additional offices in Menlo Park, New York, and Kuala Lumpur, Malaysia)
- **Founded**: 2015
- **Founders**: Steve Y. Lin (CEO) and Dennis Y. Lin (President)

## Core Business
- **Primary industry**: Restaurant Technology / Food Service SaaS
- **Target customers**: Independent and small-to-medium restaurant owners (B2B, SMB-focused)
- **Mission statement**: “To build technology that makes restaurant life less of a grind, and to bridge the gap between the joy of food for consumers and the bottom line for restaurant operators.”

## Products & Services
- **Tarro Phone Ordering Platform**: An AI-powered voice platform that handles incoming phone orders with three-second wait times, 99.5% order accuracy, and 5-10% lower labor expenses. Replaces or supplements part-time phone staff.
- **Tarro Delivery Management**: A solution that allows restaurants to manage their own delivery operations in-house, saving customers $10 on average per order compared to third-party delivery apps, with no commission fees.
- **Customer Engagement & Marketing Tools**: Features like automated text messaging to drive repeat orders and dinnertime demand, helping restaurants grow sales without additional staffing.

## Market Standing
- **Valuation**: $450M (as of 2022, when the company raised its first institutional funding round)
- **Key Metric**: Annual Recurring Revenue (ARR) of $46 million, having grown nearly 4x over the past two years; serves over 3,000 restaurants
- **Notable Investors/Partners**: General Catalyst (Steve Lin previously worked there); the company has walked away from a $200M buyout offer in the past
- **Growth Signals**: Quadrupled customer base of mom-and-pop restaurants; 1,300 total employees; recognized as one of Built In’s 2024 Best Places to Work; growing headcount across engineering, product, sales, and operations

## Competitive Advantages
- **Hybrid AI + Human Model**: Combines automated voice AI with a human “safety net” for complex orders, achieving 99.5% accuracy — higher than pure AI competitors
- **Deep Founder-Market Fit**: Founders grew up working in their family’s take-out restaurant for 10+ years, giving them firsthand understanding of operator pain points
- **Proven ROI for Customers**: Clients report 5-20% revenue increases, thousands in labor cost savings, and over 80% reduction in missed deliveries and complaints
- **Bootstrapped to Scale**: Built the company without outside capital for years, fostering a culture of resourcefulness and discipline before raising institutional funding

## Strategic Focus
- **Scaling the Platform**: Continuing to grow the customer base beyond 3,000 restaurants, with a focus on independent operators
- **Product Expansion**: Enhancing AI capabilities to handle more complex order scenarios and expanding delivery management features
- **Global Reach**: Leveraging international offices (Kuala Lumpur) for 24/7 operations and support
- **Talent Acquisition**: Actively hiring across engineering, product, sales, marketing, and voice platform operations to support growth

## Why Work Here
- **Culture**: Values include “think creatively,” “do more with less,” “high standards,” and “client-focused.” The team is described as ambitious technologists and restaurant insiders united by mission.
- **Remote/Hybrid Policy**: Flexible remote work environment built on trust and empowerment; employees work remotely, with four physical offices available.
- **Benefits**: Competitive compensation, health/vision/dental insurance, generous PTO, 401(K), parental leave, learning allowances, and family/childcare benefits.
- **Engineering Culture**: Leaders include alumni from Meta, Tesla, and MIT/Harvard; technology stack is modern and scalable; engineers are encouraged to have large, quick impact.
- **Recognition**: Named a Built In 2024 Best Place to Work, reflecting workplace excellence and employee satisfaction.

## Sources
1. [Tarro Official Site](https://www.tarro.com/)
2. [Tarro About Us](https://www.tarro.com/who-we-are)
3. [Tarro Careers Page](https://www.tarro.com/about-us/careers)
4. [Tarro Leadership Team](https://www.tarro.com/about-us/company)
5. [Built In Company Profile](https://builtin.com/company/tarro-0)

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