---
title: 'Product Implementation Specialist at Tarro'
canonical: 'https://feeny.ai/job/product-implementation-specialist-tarro-manila-8dbafqk34zsm'
type: 'job'
last_seen: '2026-11-06'
---

# Product Implementation Specialist at Tarro

- **Company:** Tarro
- **Location:** Manila, Philippines
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-03-13
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/tarro/54d22c90-f089-4942-90bb-bcc3edfd4790

## Job description

## About Tarro

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us [here](https://www.tarro.com/)!

## What we’re looking for

We’re looking for a product-minded problem solver who thrives on improving user experiences through configuration, process, and smart systems design. As a Product Implementation Specialist, you’ll be a key player in helping restaurants get started with Tarro and ensuring their menus and operations are set up for long-term success. This is not a plug-and-play role. You’ll need to dive deep into how our tools work, understand the nuances of each restaurant’s operation, and figure out how to represent them within our product in a way that scales across voice, tech, and service. You’ll be on the front lines of implementation—but with the ownership and autonomy of someone who’s thinking 3 steps ahead.

## What you’ll accomplish

- Own the end-to-end configuration process for new restaurant clients, ensuring our platform reflects their menu and operations accurately, efficiently, and at scale.
- Become an expert in our internal configuration tool, and translate complex restaurant menus into agent-friendly, customer-centric configurations.
- Partner with cross-functional teams including Voice Platform, Product, and Customer Support to ensure implementation is seamless and optimized for quality.
- Identify and fix root causes of onboarding and configuration issues, proposing systemic improvements whenever possible.
- Stay on the pulse of product changes and proactively apply new features that improve menu quality and therefore restaurant operations.
- Contribute to evolving our implementation processes, tools, and documentation to improve speed, quality, and repeatability.

Year 1 Deliverables

- Become fluent in the tools and systems used by both the Implementation team and frontline agents—deeply understanding the real-world implications of your work.
- Take full ownership of onboarding for 5–6 new restaurants per month, from initial scoping to final QA and go-live.
- Consistently resolve configuration-related tickets and escalations within SLA, maintaining high quality and low error rates.
- Proactively identify at least 2 menu quality or implementation process improvements based on frontline feedback or customer outcomes.

## About You

- You have strong problem-solving and analytical skills, and love working through messy problems to find scalable solutions.
- You have a product mindset—you think about how systems scale, not just about completing tasks. You communicate clearly and proactively across functions, and enjoy working with both technical and non-technical stakeholders.
- You’re self-motivated, detail-obsessed, and care deeply about delivering great experiences to restaurants and their customers.

Bonus Points

- You have 1–2 years of experience in product implementation, onboarding, or product operations in a high-growth SaaS or startup environment.
- You have exposure to restaurant technology, voice-based ordering, or POS systems.
- You’ve worked in a fast-paced, ambiguous environment where you had to wear multiple hats.
- You have experience translating real-world operations into structured, configurable systems.
- You’ve used internal tools or no-code platforms to solve user-facing problems.
- Strong academic performance in a quantitative or technical field is a plus.

## About Tarro

## Company Overview
- **One-liner**: Tarro builds technology that combines AI and human support to help independent restaurants increase revenue, reduce costs, and simplify operations through phone ordering, delivery management, and customer engagement tools.
- **Entity Type**: Private (Series B, last raised at a $450M valuation in 2022)
- **Headquarters**: San Francisco, California, USA (with additional offices in Menlo Park, New York, and Kuala Lumpur, Malaysia)
- **Founded**: 2015
- **Founders**: Steve Y. Lin (CEO) and Dennis Y. Lin (President)

## Core Business
- **Primary industry**: Restaurant Technology / Food Service SaaS
- **Target customers**: Independent and small-to-medium restaurant owners (B2B, SMB-focused)
- **Mission statement**: “To build technology that makes restaurant life less of a grind, and to bridge the gap between the joy of food for consumers and the bottom line for restaurant operators.”

## Products & Services
- **Tarro Phone Ordering Platform**: An AI-powered voice platform that handles incoming phone orders with three-second wait times, 99.5% order accuracy, and 5-10% lower labor expenses. Replaces or supplements part-time phone staff.
- **Tarro Delivery Management**: A solution that allows restaurants to manage their own delivery operations in-house, saving customers $10 on average per order compared to third-party delivery apps, with no commission fees.
- **Customer Engagement & Marketing Tools**: Features like automated text messaging to drive repeat orders and dinnertime demand, helping restaurants grow sales without additional staffing.

## Market Standing
- **Valuation**: $450M (as of 2022, when the company raised its first institutional funding round)
- **Key Metric**: Annual Recurring Revenue (ARR) of $46 million, having grown nearly 4x over the past two years; serves over 3,000 restaurants
- **Notable Investors/Partners**: General Catalyst (Steve Lin previously worked there); the company has walked away from a $200M buyout offer in the past
- **Growth Signals**: Quadrupled customer base of mom-and-pop restaurants; 1,300 total employees; recognized as one of Built In’s 2024 Best Places to Work; growing headcount across engineering, product, sales, and operations

## Competitive Advantages
- **Hybrid AI + Human Model**: Combines automated voice AI with a human “safety net” for complex orders, achieving 99.5% accuracy — higher than pure AI competitors
- **Deep Founder-Market Fit**: Founders grew up working in their family’s take-out restaurant for 10+ years, giving them firsthand understanding of operator pain points
- **Proven ROI for Customers**: Clients report 5-20% revenue increases, thousands in labor cost savings, and over 80% reduction in missed deliveries and complaints
- **Bootstrapped to Scale**: Built the company without outside capital for years, fostering a culture of resourcefulness and discipline before raising institutional funding

## Strategic Focus
- **Scaling the Platform**: Continuing to grow the customer base beyond 3,000 restaurants, with a focus on independent operators
- **Product Expansion**: Enhancing AI capabilities to handle more complex order scenarios and expanding delivery management features
- **Global Reach**: Leveraging international offices (Kuala Lumpur) for 24/7 operations and support
- **Talent Acquisition**: Actively hiring across engineering, product, sales, marketing, and voice platform operations to support growth

## Why Work Here
- **Culture**: Values include “think creatively,” “do more with less,” “high standards,” and “client-focused.” The team is described as ambitious technologists and restaurant insiders united by mission.
- **Remote/Hybrid Policy**: Flexible remote work environment built on trust and empowerment; employees work remotely, with four physical offices available.
- **Benefits**: Competitive compensation, health/vision/dental insurance, generous PTO, 401(K), parental leave, learning allowances, and family/childcare benefits.
- **Engineering Culture**: Leaders include alumni from Meta, Tesla, and MIT/Harvard; technology stack is modern and scalable; engineers are encouraged to have large, quick impact.
- **Recognition**: Named a Built In 2024 Best Place to Work, reflecting workplace excellence and employee satisfaction.

## Sources
1. [Tarro Official Site](https://www.tarro.com/)
2. [Tarro About Us](https://www.tarro.com/who-we-are)
3. [Tarro Careers Page](https://www.tarro.com/about-us/careers)
4. [Tarro Leadership Team](https://www.tarro.com/about-us/company)
5. [Built In Company Profile](https://builtin.com/company/tarro-0)

## Other roles at Tarro

- [Operations Specialist](https://feeny.ai/job/operations-specialist-tarro-dumaguete-cqpr633je37s) — Dumaguete, Philippines
- [Product Designer](https://feeny.ai/job/product-designer-tarro-san-mateo-nt1bdyny0920) — San Mateo, CA
- [Onboarding Success Manager](https://feeny.ai/job/onboarding-success-manager-tarro-manila-c8y28wg33cyz) — Manila, Philippines
- [Senior Network Engineer](https://feeny.ai/job/senior-network-engineer-tarro-manila-bx5z6eyz8g5z) — Manila, Philippines
- [Manager, IT Operations](https://feeny.ai/job/manager-it-operations-tarro-manila-s4hcazhdyvyj) — Manila, Philippines
- [Business Operations and Talent Specialist](https://feeny.ai/job/business-operations-and-talent-specialist-tarro-manila-24zrfrbpgs76) — Manila, Philippines
- [IT Support Engineer](https://feeny.ai/job/it-support-engineer-tarro-manila-g51w01pp6gdp) — Manila, Philippines
- [Manager, Growth and Strategy](https://feeny.ai/job/manager-growth-and-strategy-tarro-kuala-lumpur-3nmh2w470dy3) — Kuala Lumpur, Malaysia
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- [Sr. Manager, IT Engineering](https://feeny.ai/job/sr-manager-it-engineering-tarro-manila-n0enhcwtwwq1) — Manila, Philippines