---
title: 'Product Lead at Roadie'
canonical: 'https://feeny.ai/job/product-lead-roadie-remote-4m3vdxtn46w5'
type: 'job'
last_seen: '2026-09-07'
---

# Product Lead at Roadie

- **Company:** Roadie
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/roadie/jobs/8731528002

## Job description

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit [www.roadie.com](http://www.roadie.com).

Roadie is looking for a Product Lead to shape the systems that keep our operations moving. You will set the vision for our internal operations product pillar, building intuitive, scalable experiences that improve how teams manage work, investigate issues, take action, and resolve cases. Your work will empower internal teams to operate with greater speed, confidence, and autonomy while directly improving operational performance and the experience Roadie delivers every day.

This is a hands-on player-coach role. You will manage and develop a small team of product professionals while directly leading high-priority initiatives that improve how Roadie’s internal teams operate.

## What You’ll Do

- Define the vision, strategy, and roadmap for Roadie’s internal operations products
- Lead the development of tools and workflows that help internal teams identify issues, make informed decisions, and resolve work efficiently
- Translate complex, manual processes into intuitive, scalable product capabilities
- Identify thoughtful opportunities to use AI and automation while maintaining appropriate human oversight and operational safeguards
- Establish clear goals and success metrics focused on efficiency, resolution quality, self-service, and user satisfaction
- Partner with cross-functional teams to understand operational needs, align priorities, and deliver meaningful business outcomes
- Create clear product ownership and strong operating practices across interconnected systems and workflows
- Serve as a hands-on product leader, directly driving critical initiatives while managing and developing a small team
- Hire and onboard additional product talent as the organization grows

## What You Bring

- 7+ years of product management experience, ideally building internal tools, operational platforms, or complex workflow products
- Experience as a player-coach, leading product execution while managing and developing product talent
- A track record of transforming complex, manual processes into intuitive, scalable solutions
- Strong systems thinking, analytical skills, and experience defining meaningful success metrics
- Proven ability to lead ambiguous initiatives and align cross-functional stakeholders
- A high bar for internal user experiences and the same product rigor you would bring to customer-facing products
- A practical, AI-forward mindset, including sound judgment about when to automate and when human oversight is essential

Bonus:

- Salesforce, case-management systems, support platforms, workflow automation, or agent tooling
- Logistics, delivery, transportation, marketplace operations, warehouse operations, or last-mile delivery
- User experience and product design
- AI-assisted support, triage automation, decision-support tools, or internal productivity platforms
- Hiring, coaching, or developing product managers or product owners

Why Roadie?

- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- The technology you need to get the job done

This role is not eligible for Visa sponsorship. Applicants must be authorized to work for any employer in the U.S.

## About Roadie

## Company Overview
- **One-liner**: Roadie is a same-day delivery logistics platform that connects businesses with a nationwide network of independent drivers to provide last-mile delivery solutions.
- **Entity Type**: Private (Subsidiary of UPS) – acquired in September 2021; LinkedIn incorrectly lists “Public Company” but Roadie itself is privately held.
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2014
- **Founders**: Marc Gorlin (CEO)

## Core Business
- **Primary industry**: Logistics / Last-mile delivery (crowdsourced delivery platform)
- **Target customers**: B2B – retail, auto parts, pharmaceuticals, industrial supplies, and enterprise clients (e.g., The Home Depot, Walmart, Best Buy, Tractor Supply Company, Delta Air Lines)
- **Mission / Purpose**: “We’re changing the future of logistics” – enabling flexible, reliable same-day delivery for businesses of all sizes.

## Products & Services
- **Same-Day Delivery**: Deliveries in as fast as 2 hours, with 2-hour, 4-hour, and end-of-day window options.
- **Oversized Item Delivery**: Items up to 144″ and 300 lbs, same-day up to 100 miles.
- **Local Next-Day Delivery**: Faster than ground, more affordable than express.
- **Reverse Logistics**: Home pickup for returns to improve customer satisfaction.
- **Hot Shot Delivery**: On-demand, time-critical urgent orders.
- **Prescription Delivery**: Specialized pharmacy gig-certified drivers for secure, compliant prescription deliveries.
- **Cross-Dock Solutions**: Streamlined operations for high-volume businesses.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (acquired by UPS for an undisclosed amount in 2021).
- **Key Metric**: Annual Revenue ~$25.4M (latest estimate); Total Funding $86M (over 5 rounds, led by The Home Depot, TomorrowVentures, etc.).
- **Notable Investors / Partners**: The Home Depot (lead investor in Series C), TomorrowVentures, UPS (acquirer). Customers include Home Depot, Walmart, Best Buy, Tractor Supply, Delta Air Lines.
- **Growth Signals**: 707 employees (+39.9% YoY); 310,000+ independent drivers covering 30,000+ zip codes and 97% of U.S. households; recognized by The Home Depot’s Executive Carrier Council for 5 consecutive years.

## Competitive Advantages
- Largest local same-day delivery network in the U.S. with unmatched scale and flexibility.
- Ability to deliver oversized items (up to 144″ and 300 lbs) that traditional carriers cannot handle.
- Integration with UPS for seamless last-mile solutions and simplified billing.
- Pharmacy gig-certified drivers for secure prescription delivery.
- Flexible delivery windows (2h, 4h, end-of-day) and cross-dock capabilities.

## Strategic Focus
- Deepening integration with UPS to expand service offerings and reach.
- Enhancing technology platform for ship-from-store, reverse logistics, and enterprise scalability.
- Growing the driver network and coverage density, especially for oversized and time-critical deliveries.
- Continuing to serve large retail and industrial clients while expanding into new verticals.

## Why Work Here
- **Culture**: Values-driven (“Make Magic”, “Keep It Real”, “Bring Yourself”, “Just Go”, “Pop Bottles”). Described as a small, growing team of smart people solving hard problems with heart.
- **Work/Life Balance**: Generous PTO, paid parental leave, flexible schedule, and a 4-day work week for the Support team.
- **Compensation & Benefits**: Competitive salaries + bonus program; 100% paid employee health plans; 401K with company match; education assistance including student loan contributions.
- **Remote/Hybrid**: Several roles listed as REMOTE (e.g., CX Vendor Manager Lead, Instructional Designer, Senior Manager Trust & Safety). Technology and leadership roles may be based in Atlanta or remote-friendly.
- **Perks**: Celebrations, team events, and a “pop bottles” culture. Rated 3.1/5 on Glassdoor (161 reviews) with work-life balance scoring 4.0/5.

## Sources
1. [Roadie Careers Page](https://www.roadie.com/careers)
2. [Roadie Greenhouse Job Board](http://job-boards.greenhouse.io/roadie)
3. [Roadie Official Website](https://www.roadie.com/)
4. [Roadie LinkedIn Company Page](https://www.linkedin.com/company/roadie-inc)
5. [CB Insights Company Profile](https://www.cbinsights.com/company/roadie)

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