--- title: 'Product Manager, AI Platform Infrastructure at Retool' canonical: 'https://feeny.ai/job/product-manager-ai-platform-infrastructure-retool-san-francisco-7hehw89e4nez' type: 'job' last_seen: '2026-09-10' --- # Product Manager, AI Platform Infrastructure at Retool - **Company:** Retool - **Location:** San Francisco, CA - **Compensation:** $162k–$285k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.gem.com/retool/am9icG9zdDrGJg9-7Wu3s47C9Q9GYcdP ## Job description ## WHY WE'RE LOOKING FOR YOU Retool is becoming the platform enterprises use to build and run not only apps and automations, but AI agents that can reason, act, and operate against real business systems. Helping teams create this software is only half the problem. Enterprises also need a dependable way to deploy, manage, observe, secure, and scale it across complex environments. We’re looking for a Product Manager to define that platform. You’ll focus on the infrastructure and operational capabilities that let enterprises run Retool confidently at scale. This includes deployment infrastructure, observability, admin tooling, access controls, audit logging, and programmatic management through APIs, infrastructure as code, and MCP. AI agents introduce a new class of platform problems. Their workloads can be longer-running, more dynamic, and less predictable than conventional applications. They also create new requirements around isolation, reliability, resource consumption, failure recovery, and administrative control. You’ll help determine how Retool’s platform should evolve to meet those requirements. This is a platform product role, not a forward-deployed role. You’ll work closely with sophisticated customers to understand their environments, then turn recurring needs into durable capabilities that work across Retool’s customer base. You’ll partner directly with engineering on technical and architectural tradeoffs and lead focused projects from discovery through launch and adoption. You’ll join a small, experienced team that values clear thinking, speed, and direct communication, at a company where product is a core driver of how the business grows. ## IN THIS ROLE Your goal is to make Retool the easiest platform for enterprises to deploy, operate, and scale AI-powered software and agents securely and reliably. You’ll work across problems like: - What deployment platform should Retool provide as AI-generated apps and agents move from prototypes to business-critical production workloads? - How should Retool run, isolate, scale, and recover agentic workloads while meeting enterprise requirements for reliability, security, and cost? - What observability and controls do platform teams need to understand health, failures, resource consumption, and cost across apps, workflows, and agents? - How can AI help platform teams diagnose issues, manage capacity, and operate Retool more effectively at scale? - What should the API, infrastructure-as-code, and MCP surfaces look like for organizations managing Retool across complex environments? Day to day, you’ll: - Set the strategy and roadmap for your area, grounding priorities in customer evidence, technical constraints, and business impact. - Lead projects from discovery through launch, adoption, and iteration. - Work directly with engineering on infrastructure, deployment, observability, data connectivity, and access-control systems. - Make clear product and architectural tradeoffs without waiting for broad consensus. - Work with platform engineering, infrastructure, and security leaders at enterprise customers to understand how Retool fits into their environments. - Partner with Sales and Customer Success while maintaining a strong point of view on which customer needs should become scalable platform capabilities. - Define success through outcomes such as deployment time, reliability, operational burden, and enterprise adoption. ## THE SKILLSET YOU'LL BRING - 4+ years of product management experience building infrastructure, developer-platform, or technically complex enterprise software. - Experience with cloud infrastructure and deployment products. You can reason about areas such as compute, networking, orchestration, multi-tenancy, observability, reliability, and self-hosted environments. - The technical depth to participate credibly in architecture discussions and evaluate tradeoffs with senior engineers. - A track record of turning ambiguous, cross-cutting problems into clear product direction and shipped outcomes. - Strong product judgment. You form opinions, make decisions, and course-correct as you learn. - Experience working directly with technical enterprise customers and translating their constraints into product priorities. - The ability to distinguish recurring platform needs from one-off customer requests. - Strong ownership and the willingness to stay close to the implementation, not just the roadmap. - Hands-on curiosity about AI. You have built or experimented with modern AI tools and understand how agents, LLMs, and autonomous workflows differ from conventional applications. Prior AI product-management experience is helpful, but not required. We’re equally interested in experienced infrastructure and developer-platform PMs who want to apply that depth to the emerging problems created by enterprise AI. ## About Retool ## Company Overview - **One-liner**: Retool provides a platform for building, deploying, and managing custom internal software and AI applications by connecting to any database, API, or LLM. - **Entity Type**: Private (Series C) - **Headquarters**: San Francisco, California, United States - **Founded**: 2017 - **Founders**: David Hsu (CEO) ## Core Business - **Primary industry**: Software Development, Enterprise Internal Tools, AI Application Platform - **Target customers**: B2B, Enterprise, SMB; specifically developers, IT teams, and business operators building internal software - **Mission or purpose**: To enable companies to build production-ready internal software and AI applications dramatically faster, with enterprise-grade security and governance, so that domain experts and developers alike can solve critical business problems. ## Products & Services - **Retool App Builder**: A low-code platform to build custom internal apps (dashboards, admin panels, CRUD tools) by connecting to databases and APIs. Type: SaaS/Platform. - **Retool Workflows**: A visual automation tool to build and orchestrate complex business processes and backend logic. Type: SaaS/Platform. - **Retool AI**: An AI-powered app generation capability that transforms natural language into production-ready applications, agents, and workflows, integrating with any LLM. Type: AI Feature/Platform. - **Retool Mobile**: A solution to build and deploy internal mobile apps from the same Retool platform. Type: SaaS/Platform. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (last round was Series C). - **Key Metric**: Annual Revenue of $5 million (as per LinkedIn company data); Total Funding of $141.3 million. - **Notable Investors/Partners**: Sequoia Capital (lead), Nat Friedman, John Collison, Daniel Gross. Customers include Amazon, Stripe, Brex, and Orangetheory Fitness. - **Growth Signals**: Over 10,000 organizations use Retool. The company has automated over 100 million hours of work. It has 6 offices across the US and UK. Despite a recent headcount reduction (-11% YoY), it maintains a strong brand in the enterprise internal tools space and is aggressively pivoting into AI-powered app generation. ## Competitive Advantages - **Enterprise Governance from Day One**: Unlike point solutions, apps built in Retool are production-ready and pass security reviews, eliminating the need for rebuilds or audit scrambles. - **Deep Data Connectivity**: Securely connects to existing databases, APIs, and internal systems, ensuring apps run on real data with real permissions. - **Unified Platform**: One platform to manage, orchestrate, and scale all internal apps, agents, and workflows, providing centralized visibility and governance for IT. - **Trusted by Large Enterprises**: A strong customer base of high-profile companies (Amazon, Stripe, Brex) serves as a powerful validation of its enterprise readiness. ## Strategic Focus - **AI as the Core Platform**: Retool is positioning itself as the "first enterprise AppGen platform," where AI is used to generate production-ready code from natural language, expanding the definition of "developer" to include analysts and operators. - **Scaling Enterprise Features**: The company is focused on building out governance, security, and platform capabilities to support large-scale deployments across complex organizations. - **International Expansion**: With offices in London and a German-speaking Sales Engineer role, Retool is actively expanding its presence in the European market. ## Why Work Here - **Culture**: The company values ambition, intense curiosity, energy, and deep care. They emphasize moving fast, acting like an owner, and being both demanding and supportive. - **Work Environment**: Hybrid model with offices in San Francisco, New York, Salt Lake City, and London. The company believes great work happens when teams collaborate in person. - **Product Impact**: Employees are close to the product and use Retool internally, giving them a direct voice in improving it. The mission is to enable a wider community of builders to create production-grade software safely. - **Hiring Process**: Structured, with initial recruiter/hiring manager chats, a technical evaluation or practical exercise, and a final round of 3–5 interviews. The company aims for transparency and candidate preparation. - **Employee Sentiment**: Employer rating of 3.4/5.0 (127 reviews). Strengths include Work-Life Balance (4.1) and Culture (3.7). Compensation (3.4) and Career (3.4) are areas for potential improvement. ## Sources 1. [retool.com](https://retool.com/) 2. [retool.com/careers](https://retool.com/careers) 3. [retool.com/about](https://retool.com/about) 4. [linkedin.com/company/tryretool](https://www.linkedin.com/company/tryretool) 5. [jobs.gem.com/retool](https://jobs.gem.com/retool) ## Other roles at Retool - [Staff Copywriter](https://feeny.ai/job/staff-copywriter-retool-united-states-wraskj0df9as) — United States - [Software Engineer, Enterprise Expansion](https://feeny.ai/job/software-engineer-enterprise-expansion-retool-san-francisco-y20tg7mpkr2z) — San Francisco, CA - [Senior Manager, Events & Field Marketing](https://feeny.ai/job/senior-manager-events-field-marketing-retool-united-states-tqdp9jzev9ms) — United States - [UX Research Manager](https://feeny.ai/job/ux-research-manager-retool-san-francisco-fsj427an79p5) — San Francisco, CA - [Support Engineer](https://feeny.ai/job/support-engineer-retool-new-york-ye0bq15pndzw) — New York, NY - [Enterprise Account Executive, EMEA](https://feeny.ai/job/enterprise-account-executive-emea-retool-london-ppnz3v0ba101) — London, United Kingdom - [Site Reliability Engineer (SRE)](https://feeny.ai/job/site-reliability-engineer-sre-retool-san-francisco-8dfvm4014zmx) — San Francisco, CA - [Principal Solutions Architect](https://feeny.ai/job/principal-solutions-architect-retool-london-pc39bf3vgmdb) — London, United Kingdom - [Director, Strategic Alliances](https://feeny.ai/job/director-strategic-alliances-retool-san-francisco-kkj34edv9c1n) — San Francisco, CA - [Senior Enterprise Sales Engineer](https://feeny.ai/job/senior-enterprise-sales-engineer-retool-london-xvv5hbmrm9q6) — London, United Kingdom