---
title: 'Product Manager at Backbase'
canonical: 'https://feeny.ai/job/product-manager-backbase-krakow-gxr9m0f4wcdt'
type: 'job'
last_seen: '2026-09-12'
---

# Product Manager at Backbase

- **Company:** Backbase
- **Location:** Krakow, Poland
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/workatbackbase/jobs/8124647

## Job description

The Job in short As a Product Manager at Backbase, you take ownership of the entire life-cycle of certain features and components; from Discovery to Design and Development, all the way through to Launch. Your key focus is on defining and communicating product strategies, roadmaps and plans, working closely with customers and the field to identify and validate development opportunities, before collaborating with technical colleagues to deliver new capabilities that optimize value for Backbase and its customers.

Meet the job Despite being a highly complex product, our mission is quite simple. We believe that the human touch will always play a major role in the most memorable banking experiences. As such, we aim to empower bank employees to solve customer enquiries quickly, accurately and always at the first point of contact. It’s all about bringing the employee into the digital age.

What you’ll be doing: ●Create and communicate a clear strategy for developing your product, always informed by customer and market data and insight; ● Translate and communicate your product strategy into clear goals for your squad; ● Define your short and long term product roadmap; ● Work with your squad and delivery colleagues to plan, refine, and prioritize deliverables; ● Proactively manage stakeholder expectations around product delivery, progress and action plans; ● Proactively use data to monitor product performance and inform improvement plans; ● Gather and understand the finer details of stakeholder requirements ● Own the product life-cycle, from new product / feature creation to the decommission of old unused ones; ● Collaborate with technical leads to balance prioritization between feature development, bug fixes and technical enhancements; ● Collaborate with UX and Research teams to identify and prioritize topics for exploration and testing; ● Collaborate with Customer Success / Project colleagues to ensure deliverables meet customer expectations; ● Collaborate with Sales colleagues to improve awareness and understanding of the product (e.g. presentations, demos); ● Collaborate with capability owners from across the R&D function to prioritize, develop and leverage shared functionality in support of the wider Backbase platform.

How about you

The essentials: ● Experience working in the digital banking, financial services sector or with financial products. ● Relevant background as a Product Manager, working iteratively with designers, engineers and other internal and external stakeholders throughout the product life-cycle; ● Passion for the customer, with extensive experience of gathering and working with customer feedback, either through direct customer contact or collaboration with research teams; ● Ability to identify, articulate and prioritize different types of customer and business value, transforming information into compelling cases for development investment; ● Ability to listen and interpret the needs of different stakeholder audiences; ● Experience presenting to both internal and external stakeholder audiences (with varying levels of seniority), either informative or persuasive. ● Experience working with data, with an ability to translate disparate customer feedback into tangible insights that drive product prioritization and decision making; ● Ability to make tough decisions and trade-off calls based on data and an understanding of customer and business impact; ● Understand market trends and emerging technologies, especially in the context of financial services; ● Knowledge of non-functional requirements and performance levers for consideration when scaling products;

As a bonus: ● Experience with process and workflow management / orchestration / automation; ● Understand business rules engines and automated decision making; ● Experience with B2B2C products, catering for different personas (both users and buyers); ● Experience working with / solving problems around mid/back-office banking operations; ● Experience working with third party integrations, with an understanding of the opportunities and risks presented by external parties.

## About Backbase

## Company Overview
- **One-liner**: Backbase builds the AI-native Banking OS that unifies digital channels, front office, and operations so banks can coordinate customers, employees, and AI agents from one platform.
- **Entity Type**: Private (no public ticker; no funding rounds disclosed – appears organically grown)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2003
- **Founders**: Not publicly available (described as “founder-led” but names not stated on the provided sources)

## Core Business
- **Primary industry**: Banking technology / financial services software
- **Target customers**: B2B – large banking institutions (120+ banks globally, serving 75M+ daily users)
- **Mission/purpose**: “We built something that didn't exist before – an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks.”

## Products & Services
- **AI-native Banking OS**: A unified platform that sits above legacy cores, CRMs, and data platforms. It orchestrates customer engagement (digital banking, conversational banking, front-office workspaces) and banking operations (high-volume processes like disputes, payments, lending). Designed to be deployed incrementally without rip-and-replace. Includes native AI agents for governance, automation, and auditability.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 2,000+ employees globally, 50% of team in R&D, 120+ banks as customers, 75M+ active daily users across the platform
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Expanding globally with 16 offices across 5 continents; notable customer examples include I&M Bank (Africa) which grew onboarding from 2,000 to 21,000 new customers per month, and Techcombank (Vietnam) achieving 50% of savings and investments through digital. The company is actively hiring and describes itself as “in the middle of the biggest shift in banking’s history.”

## Competitive Advantages
- **Unified Frontline architecture** – breaks down fragmentation between digital channels, front office, and operations, enabling banks to move fast without sacrificing compliance or security
- **AI-native from the ground up** – not a bolt-on; full governance and audit trails for every AI decision
- **Progressive modernization** – works with existing cores, no big-bang migration required
- **18+ years of banking domain expertise** (since 2003) with a singular focus on banking since 2012

## Strategic Focus
- Deepening AI integration into banking workflows (Elastic Operations – scaling throughput without scaling headcount)
- Expanding global footprint (17 offices, including recent additions in Hyderabad, Riyadh, Mexico City, and Toronto)
- Continuing to shift banks from legacy fragmentation to a unified, composable operating system

## Why Work Here
- **Culture**: Described as “ambition without ego,” “bias for action,” “you own what you ship,” and “the work is the standard.” Flat structure with no micromanagement.
- **Work model**: Hybrid – “Where you do your best work is up to you.” Offices in 17 locations globally.
- **Perks**: Annual learning budget, global exposure, wellness support, real ownership of projects from day one.
- **Engineering focus**: 50% of the team in R&D; real AI running in production, not just pilots.

## Sources
1. [backbase.com/careers](https://www.backbase.com/careers)
2. [backbase.com/about](https://www.backbase.com/about)
3. [backbase.com](https://www.backbase.com/)
4. [linkedin.com/company/backbase](https://www.linkedin.com/company/backbase)

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