---
title: 'Product Manager at Cleo (US)'
canonical: 'https://feeny.ai/job/product-manager-cleo-us-united-states-1hvvqtnyqm0j'
type: 'job'
last_seen: '2026-10-12'
---

# Product Manager at Cleo (US) 

- **Company:** Cleo (US) 
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-12
- **Apply:** https://job-boards.greenhouse.io/cleo/jobs/4742841005

## Job description

## About the Role

We're hiring a Senior Product Manager to own a core part of our supply chain orchestration product. You'll work with customers whose operations depend on orders, shipments, and partner transactions moving correctly across companies and systems. Your job is to find where those workflows break down, decide what to build, and deliver products that measurably improve how our customers operate.

This is a senior, individual-contributor role. You'll own a product area from discovery through adoption, make prioritization calls across customer, platform, and commercial needs, and bring roadmap decisions and results to executive leadership. You'll go deep on technical details with engineering, and you'll apply AI where it clearly helps: diagnosing exceptions, guiding resolution, and removing manual work.

You'll work with Engineering, UX, Architecture, and Data Scientist in product development, and with Sales, Customer Success, Services, and Marketing to bring products to market.

## What You Will Be Doing

Lead supply chain product strategy

- Own the product strategy and roadmap for supply chain orchestration, prioritizing by customer problem, business value, and fit with the platform.
- Develop a deep understanding of workflows such as order-to-cash, order fulfillment, shipment execution, and supplier and customer collaboration, including the exceptions that occur across organizational boundaries.
- Run discovery with operations users and business leaders. Turn workflow gaps into scalable product capabilities, and separate reusable opportunities from customer-specific customization.
- Define and track the outcomes your product should improve, such as order cycle time, on-time delivery, exception resolution time, manual effort, and trading partner onboarding time.
- Partner with Sales, Customer Success, Services, and Marketing to validate demand, position launches around customer value, enable field teams, and drive adoption after release.

Drive technical product decisions

- Define requirements for workflows spanning ERP, WMS, TMS, and trading partner systems, including APIs, EDI transactions, and business events.
- Work with engineering and architecture on data models, integration behavior, observability, security, reliability, and design tradeoffs.
- Turn strategy into clear requirements, prototypes, acceptance criteria, and phased releases, and lead build, buy, or partner decisions.

Apply AI where it creates measurable value

- Identify and prioritize AI use cases, such as exception diagnosis, guided resolution, and workflow automation, based on customer value, feasibility, and data readiness.
- With engineering, define how each AI capability will be evaluated and when a person needs to review or approve its actions. Measure task success, reliability, adoption, cost, and business impact.

## Your Qualifications

Required

- 5+ years of product management experience, including significant time owning an enterprise or B2B SaaS product area end to end.
- Supply chain expertise in workflows such as order-to-cash, fulfillment, shipment execution, or trading partner collaboration, gained in product, consulting, or operations roles. You understand the users, the exceptions, and the metrics.
- A track record of taking products from discovery through launch and adoption, with measurable business results.
- Strong technical fluency in APIs, EDI, enterprise integration patterns, data models, and SaaS architecture. You can discuss tradeoffs with engineers in depth.
- Practical understanding of what modern AI, including LLMs and agent-based workflows, can and can't do, and the ability to define fit-for-purpose evaluations with technical partners.
- Sound judgment on priorities, the ability to influence without authority, and a record of presenting decisions and results to executives.
- Clear writing and communication, including explaining technical and AI concepts to business audiences.
- Bachelor's degree in engineering, computer science, supply chain, business, or a related field, or equivalent practical experience.

## Preferred

- Experience serving manufacturing, distribution, retail, or 3PL/logistics customers.
- Working knowledge of EDI standards (X12, EDIFACT) and common ERP, WMS, or TMS platforms (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics).
- Experience with B2B integration, iPaaS, or supply chain execution software.
- Has shipped at least one AI-enabled capability, such as LLM-based features, agentic workflows, or human-in-the-loop automation.
- Familiarity with responsible AI practices that matter to enterprise customers, such as auditability, explainability, and human approval controls.
- ASCM/APICS certification (CSCP, CPIM, or CLTD).

Travel

- 10–15% travel to visit customer sites and operations, meet partners, attend industry events, and join team planning sessions.

## Why Join Us

- Shape the AI strategy and roadmap of a fast-growing company at a defining moment in the AI industry.
- High-visibility role with direct exposure to executive leadership and top customers.
- Work with a talented, cross-functional team of engineers, data scientists, and designers building the future of intelligent software.
- $130,000 to $150,000 base salary + annual bonus opportunity

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

## About Cleo (US) 

## Company Overview
- **One-liner**: Cleo provides a cloud-based platform for supply chain orchestration, enabling businesses to integrate, automate, and gain end-to-end visibility across their B2B ecosystems.
- **Entity Type**: Private
- **Headquarters**: Rockford, Illinois, USA (with offices in Chicago, IL; The Woodlands, TX; Amsterdam, Netherlands; and Bangalore, India)
- **Founded**: 1976 (as a value-added network provider; evolved into a cloud platform company)
- **Founders**: Not publicly available (the company has evolved significantly from its founding as a VAN provider)

## Core Business
- **Primary industry/industries**: Supply Chain Orchestration, B2B Integration, EDI (Electronic Data Interchange), API Management
- **Target customers**: B2B, Mid-Market to Enterprise (4,000+ customers including well-known global brands)
- **Mission or purpose statement**: "To create a more resilient, connected, and visible global economy by helping businesses automate their most critical workflows."

## Products & Services
- **Cleo Integration Cloud (CIC)**: A cloud-based platform for supply chain orchestration that automates EDI and API transactions, enables no-code trading partner onboarding, and provides end-to-end visibility across the business ecosystem. It is the company's flagship product.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual Revenue not publicly disclosed; Total Funding not publicly disclosed (bootstrapped/private growth). The company reports having grown **5X in 5 years**.
- **Notable Investors/Partners**: Not publicly disclosed (the company appears to be privately held and organically grown without major external venture capital rounds).
- **Growth Signals**: 
    - **4,000+ customers** worldwide, including well-known global brands.
    - **95% customer renewal rate** and a **99% retention rate**.
    - Named a **G2 leader** in its category.
    - Growing its team across multiple global offices (Chicago, Rockford, The Woodlands, Amsterdam, Bangalore).
    - Actively infusing AI into its platform, network, and applications.

## Competitive Advantages
- **Pioneer and market leader** in the "Supply Chain Orchestration" software category.
- **High customer stickiness** with a 95% renewal rate and 99% retention rate, indicating a deeply integrated and valued product.
- **4,000+ customers** including some of the best-known global brands, providing a strong network effect and credibility.
- **Long-standing history** (founded in 1976) combined with modern cloud and AI innovation, giving it both stability and cutting-edge technology.

## Strategic Focus
- **AI Integration**: Actively infusing AI into its platform, network, and applications to move "beyond experimentation and into practical, profitable implementation," turning data into actionable insights.
- **Supply Chain Orchestration**: Leading the category it pioneered, focusing on end-to-end visibility, automation, and resilience for global supply chains.
- **Growth**: Continuing its rapid expansion (5X in 5 years) by scaling its team and customer base globally.

## Why Work Here
- **Culture**: Described as a place where "curiosity is valued," no one is satisfied with the status quo, and everyone is committed to the greater good. The company emphasizes collaboration, risk-taking, and integrity.
- **Work-Life Balance**: Offers flexible PTO (unlimited PTO is mentioned), employee wellness programs, and a culture that supports "life-work balance."
- **Remote/Hybrid Policy**: Offers remote work opportunities. Some roles are explicitly remote (e.g., Account Executive, Senior UX Designer), while others are office-based in Chicago, Rockford, The Woodlands, Amsterdam, or Bangalore.
- **Benefits**: Great Healthcare, Dental, and Vision; 401k with company match; FSA and HSA options; Employee Assistance Program; Paid Parental Leave.
- **Professional Development**: Career development programs, training to become a subject-matter expert in EDI, APIs, and supply chain orchestration, and a focus on internal mobility and leadership development.
- **Engineering Culture**: Described as a place where "curiosity is valued," and the team works with the latest in AI, automation, and digital supply chain platforms. The company offers internship programs for students.
- **Diversity & Inclusion**: An equal opportunity/affirmative action employer.

## Sources
1. [Cleo Careers Page](https://www.cleo.com/careers-US)
2. [Cleo About Page](https://www.cleo.com/company/about-cleo)
3. [Cleo Job Board (Greenhouse)](https://job-boards.greenhouse.io/cleo/jobs/4697740005)
4. [Cleo Account Executive Job Posting](https://job-boards.greenhouse.io/cleo/jobs/4692421005)
5. [Cleo Home Page](https://www.cleo.com/home)

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