---
title: 'Product Manager at Cleo (US)'
canonical: 'https://feeny.ai/job/product-manager-cleo-us-united-states-y35xx42xdgfz'
type: 'job'
last_seen: '2026-09-07'
---

# Product Manager at Cleo (US) 

- **Company:** Cleo (US) 
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-02-24
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/cleo/jobs/4664509005

## Job description

## About the Role

We are looking for an experienced AI Product Manager who is passionate about building intelligent products customers love. You will join a dynamic, fast-paced environment and work with cross-functional teams — engineering, data science, design, and go-to-market — to design, build, and launch AI-powered products that deliver our company's vision and strategy. This role sits at the intersection of applied AI/ML, customer outcomes, and business strategy: you'll define what we build, why we build it, and how we measure success in a rapidly evolving AI landscape.

## What You Will Be Doing

- Own the AI product roadmap — including LLM-powered features, predictive models, agentic workflows, and ML-driven automation — translating customer needs into a prioritized, outcome-driven plan.
- Develop a deep understanding of customer experience, identify product gaps where AI can deliver disproportionate value, and generate new ideas that grow market share, improve customer experience, and drive growth.
- Partner closely with data scientists, ML engineers, and software engineers to scope models, evaluate tradeoffs between accuracy, latency, cost, and UX, and ship with quick time-to-market and optimal resources.
- Translate product strategy into detailed requirements and prototypes, including user stories, MVP scope, acceptance criteria, model evaluation criteria, and KPI frameworks tied to measurable customer outcomes.
- Define and monitor AI feature success metrics — including model performance (precision, recall, accuracy), user adoption, and business impact — through dashboards and regular reporting to executive leadership.
- Conduct structured buy / build / partner analysis for new AI capabilities, including evaluation of foundation model providers, third-party AI vendors, and open-source alternatives.
- Scope and prioritize activities based on business and customer impact, balancing near-term wins with longer-horizon AI investments.
- Drive product launches in collaboration with marketing, PR, executives, and other PM team members — including positioning AI capabilities clearly and avoiding overpromising.
- Evaluate promotional plans to ensure messaging accurately conveys AI capabilities and limitations, and is consistent with the broader product line strategy.
- Act as an AI product evangelist — both internally and externally — to build awareness, understanding, and trust in our AI capabilities.
- Represent the company by visiting customers to solicit feedback on AI features, observe real-world use, and surface opportunities for the next wave of intelligent product capabilities.

## Your Qualifications

Required

- BS/MS degree in Computer Science, Engineering, Data Science, or equivalent practical experience.
- 3–5 years of proven product management experience, with at least 1–2 years owning AI/ML-powered product features in a SaaS environment.
- Proven track record of managing all aspects of a successful product throughout its lifecycle — from discovery through launch and iteration.
- Demonstrated ability to develop product and AI strategies and effectively communicate recommendations to executive leadership.
- Solid technical background with hands-on understanding of software development, modern AI/ML technologies (LLMs, embeddings, classical ML), and SaaS architectures.
- Ability to read and interpret ML model outputs, understand evaluation metrics (precision/recall, AUROC, RMSE, F1, eval sets for LLMs), and hold technical teams accountable to model quality.
- Strong written, verbal, presentation, and communication skills — especially the ability to explain AI concepts to non-technical audiences.
- A passion for usability, user empathy, and a knack for simplicity — particularly in designing AI experiences that build user trust.
- Strong problem-solving skills and willingness to roll up your sleeves to get the job done.
- Skilled at working effectively with cross-functional teams in a matrix organization.

## Preferred

- Hands-on experience shipping LLM-based product features, RAG architectures, fine-tuned models, or agentic AI applications.
- Familiarity with AI governance frameworks, model explainability, evaluation harnesses, and responsible AI practices.
- Experience defining prompt engineering standards, eval pipelines, or human-in-the-loop workflows for AI products.
- Exposure to MLOps tooling and lifecycle (model training, deployment, monitoring, drift detection).

Travel

- Travel expectation of approximately 10–15% to meet with customers, partners, and team members.

## Why Join Us

- Shape the AI strategy and roadmap of a fast-growing company at a defining moment in the AI industry.
- High-visibility role with direct exposure to executive leadership and top customers.
- Work with a talented, cross-functional team of engineers, data scientists, and designers building the future of intelligent software.
- $130,000 to $150,000 base salary + annual bonus opportunity

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

## About Cleo (US) 

## Company Overview
- **One-liner**: Cleo provides a cloud-based platform for supply chain orchestration, enabling businesses to integrate, automate, and gain end-to-end visibility across their B2B ecosystems.
- **Entity Type**: Private
- **Headquarters**: Rockford, Illinois, USA (with offices in Chicago, IL; The Woodlands, TX; Amsterdam, Netherlands; and Bangalore, India)
- **Founded**: 1976 (as a value-added network provider; evolved into a cloud platform company)
- **Founders**: Not publicly available (the company has evolved significantly from its founding as a VAN provider)

## Core Business
- **Primary industry/industries**: Supply Chain Orchestration, B2B Integration, EDI (Electronic Data Interchange), API Management
- **Target customers**: B2B, Mid-Market to Enterprise (4,000+ customers including well-known global brands)
- **Mission or purpose statement**: "To create a more resilient, connected, and visible global economy by helping businesses automate their most critical workflows."

## Products & Services
- **Cleo Integration Cloud (CIC)**: A cloud-based platform for supply chain orchestration that automates EDI and API transactions, enables no-code trading partner onboarding, and provides end-to-end visibility across the business ecosystem. It is the company's flagship product.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual Revenue not publicly disclosed; Total Funding not publicly disclosed (bootstrapped/private growth). The company reports having grown **5X in 5 years**.
- **Notable Investors/Partners**: Not publicly disclosed (the company appears to be privately held and organically grown without major external venture capital rounds).
- **Growth Signals**: 
    - **4,000+ customers** worldwide, including well-known global brands.
    - **95% customer renewal rate** and a **99% retention rate**.
    - Named a **G2 leader** in its category.
    - Growing its team across multiple global offices (Chicago, Rockford, The Woodlands, Amsterdam, Bangalore).
    - Actively infusing AI into its platform, network, and applications.

## Competitive Advantages
- **Pioneer and market leader** in the "Supply Chain Orchestration" software category.
- **High customer stickiness** with a 95% renewal rate and 99% retention rate, indicating a deeply integrated and valued product.
- **4,000+ customers** including some of the best-known global brands, providing a strong network effect and credibility.
- **Long-standing history** (founded in 1976) combined with modern cloud and AI innovation, giving it both stability and cutting-edge technology.

## Strategic Focus
- **AI Integration**: Actively infusing AI into its platform, network, and applications to move "beyond experimentation and into practical, profitable implementation," turning data into actionable insights.
- **Supply Chain Orchestration**: Leading the category it pioneered, focusing on end-to-end visibility, automation, and resilience for global supply chains.
- **Growth**: Continuing its rapid expansion (5X in 5 years) by scaling its team and customer base globally.

## Why Work Here
- **Culture**: Described as a place where "curiosity is valued," no one is satisfied with the status quo, and everyone is committed to the greater good. The company emphasizes collaboration, risk-taking, and integrity.
- **Work-Life Balance**: Offers flexible PTO (unlimited PTO is mentioned), employee wellness programs, and a culture that supports "life-work balance."
- **Remote/Hybrid Policy**: Offers remote work opportunities. Some roles are explicitly remote (e.g., Account Executive, Senior UX Designer), while others are office-based in Chicago, Rockford, The Woodlands, Amsterdam, or Bangalore.
- **Benefits**: Great Healthcare, Dental, and Vision; 401k with company match; FSA and HSA options; Employee Assistance Program; Paid Parental Leave.
- **Professional Development**: Career development programs, training to become a subject-matter expert in EDI, APIs, and supply chain orchestration, and a focus on internal mobility and leadership development.
- **Engineering Culture**: Described as a place where "curiosity is valued," and the team works with the latest in AI, automation, and digital supply chain platforms. The company offers internship programs for students.
- **Diversity & Inclusion**: An equal opportunity/affirmative action employer.

## Sources
1. [Cleo Careers Page](https://www.cleo.com/careers-US)
2. [Cleo About Page](https://www.cleo.com/company/about-cleo)
3. [Cleo Job Board (Greenhouse)](https://job-boards.greenhouse.io/cleo/jobs/4697740005)
4. [Cleo Account Executive Job Posting](https://job-boards.greenhouse.io/cleo/jobs/4692421005)
5. [Cleo Home Page](https://www.cleo.com/home)

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