---
title: 'Product Manager — Customer Service Automation (Business Banking) at DKB Code Factory'
canonical: 'https://feeny.ai/job/product-manager-customer-service-automation-business-banking-dkb-code-factory-qfj1ahbsdtsm'
type: 'job'
last_seen: '2026-09-14'
---

# Product Manager — Customer Service Automation (Business Banking) at DKB Code Factory

- **Company:** DKB Code Factory
- **Location:** Valencia, Spain
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/dkbcodefactory/jobs/7819355003

## Job description

Welcome to DKB Code Factory….

{ { … a_place_to_stay_yourself:

} } ;

{ { … a_place_to_stay_curious:

Join DKB Code Factory as the Product Manager for Customer Service Automation and own the roadmap and backlog for PEGA-based automation that directly reduces handling time and improves customer experience across Business Banking. You will translate operational problems into high-impact automation, drive measurable efficiency gains, and partner closely with engineering, architects and frontline Customer Service teams to deliver reliable, scalable solutions.

} } ;

{ your_responsibilities: [

- Own and continuously evolve the Product Roadmap and Product Backlog for Customer Service automation initiatives, making priorities, milestones and dependencies transparent.
- Lead discovery and process-mapping for priority Business Banking customer service workflows; identify and validate automation opportunities with frontline workers and stakeholders.
- Define implementation-ready user stories and acceptance criteria; run regular backlog refinement to ensure high sprint readiness and predictable delivery.
- Drive delivery of automation increments (PEGA or equivalent workflows) from idea to production, ensuring measurable outcomes such as reduced manual handling time and improved stakeholder satisfaction.
- Apply data-informed prioritization (e.g., WSJF, Value vs. Effort) and track product KPIs to guide decisions and demonstrate business impact.
- Facilitate cross-functional workshops and align business, engineering, architecture and operations on scope, trade-offs and release planning.
- Establish continuous discovery and feedback loops to iterate on product improvements and reduce rework over time.
- Promote responsible use of AI tools in discovery and backlog practices, ensuring governance and compliance.

] } ;

{ following_qualifications_would_be_in_line_with_our_desired_profile_for_this_position: [

- 3–7+ years’ experience as a Product Manager, Business Analyst, or similar product delivery role within Agile teams.
- Proven experience owning product roadmaps, backlog prioritization, and delivering product increments in cross-functional teams.
- Strong skills in business process analysis, workflow optimization and digital process automation.
- Experience applying data-driven prioritization and defining outcome-oriented KPIs.
- Excellent stakeholder management, workshop facilitation and communication skills across technical and non-technical audiences.
- Familiarity with Jira, Confluence, and Miro; strong working knowledge of Scrum and Kanban practices.
- Experience in Banking, Business Banking, Customer Service, or regulated environments is a strong advantage.
- PEGA platform experience is a plus.
- Fluent in English (required); German is a plus.
- You're passionate about your work, but also know how to enjoy your free time!

] } ;

Got the feeling not to match every single requirement? Don’t worry! We encourage you to apply anyways, even if your qualifications do not align perfectly. You might still be just the right candidate for us!

{ { … a_place_to_stay_together:

From Morning Daily to Afterwork Drink, team spirit is essential to us. The heart of our togetherness is that we truly are connected with each other: We not only share fun & laughter, but also honest opinions - because that's how we grow: We exchange ideas, give support in our personal development, and celebrate success together! Besides our great community, we also offer numerous other [benefits](https://www.dkbcodefactory.com/jobs/valencia#what-we-offer)...

} } ;

## About DKB Code Factory

## Company Overview
- **One-liner**: DKB Code Factory GmbH is the internal innovation and software development arm of Deutsche Kreditbank (DKB), building digital banking products for retail and business customers.
- **Entity Type**: Private (wholly owned subsidiary of DKB)
- **Headquarters**: Berlin, Germany
- **Founded**: 2018
- **Founders**: Not publicly available (emerged organically from within DKB)

## Core Business
- **Primary industry**: Software Development / Digital Banking / Fintech
- **Target customers**: B2B (internal teams at DKB, and indirectly DKB’s retail + business customers)
- **Mission**: "To establish DKB as the choice for an irresistible banking experience" by creating intuitive, customer-centric digital products and encouraging experimentation within the DKB group.

## Products & Services
- **Private Banking App & Portal**: Full digital banking experience for retail customers – accounts, credit cards, and trading services. Includes co-branded offerings for partners like Porsche and Hilton (e.g., Miles & More credit card) [dkbcodefactory.com].
- **Business Customer Solutions**: Digital loan origination and credit process tools to replace legacy spreadsheets and physical workflows, aiming to accelerate decision-making and reduce risk.
- **Property Management Platform**: Modernization of a 20-year-old platform for managing property accounts, maintenance, and deposit accounts – targeting property managers with a unified, compliant application.
- **Banking Services API Layer**: "Invisible operating system" connecting front-end banking products to the core banking system, providing a stable, well-structured API for seamless product integration.

## Market Standing
- **Valuation**: Not disclosed (privately held)
- **Key Metric**: Workforce of ~167 employees (as of mid-2024), with +28.6% YoY growth [linkedin.com].
- **Notable Investors/Partners**: Parent company Deutsche Kreditbank (DKB), one of the top 3 direct banks in Germany. Co-branding partners include Porsche and Hilton.
- **Growth Signals**: Strong headcount growth (+28.6% YoY); active hiring (3 open positions as of mid-2024); operating across 5 countries (Germany, Spain, Ethiopia, Poland, Netherlands); investment in modernizing legacy banking infrastructure.

## Competitive Advantages
- **Innovation Incubator Model**: Operates as a dedicated, agile innovation unit inside a major bank, combining startup culture with banking stability and a guaranteed user base.
- **User-Centric Design Focus**: In-house UX/UI, research, and insights teams ensure products are built on real customer data, not just technical requirements.
- **Sustainability Mandate**: 85% of DKB’s funds are reinvested in sustainable products (agriculture, renewable energy, social infrastructure), providing a sense of purpose beyond profit.
- **Accessibility & Inclusion**: Dedicated Accessibility Guild ensures digital products meet the needs of all users, embedding inclusive design as a core practice.

## Strategic Focus
- **Digitalization of Core Banking**: Modernizing 20-year-old platforms and digitizing credit processes to move DKB from legacy systems to modern, API-driven platforms.
- **Cross-Functional Innovation**: Expanding beyond engineering to become a center of excellence for design, research, and agile methodologies.
- **Talent Growth**: Emphasis on continuous learning, hackathons, and knowledge-sharing (e.g., bi-weekly Tech Talks) to keep teams at the cutting edge.

## Why Work Here
- **Culture**: 89% of employees rate it a great place to work. The atmosphere is described as supportive, experimental, and non-hierarchical, with a strong focus on personal growth and knowledge sharing [dkbcodefactory.com].
- **Flexibility**: Fully hybrid – "You choose where you work: office, home office, or both" [dkbcodefactory.com].
- **Perks**:
    - Learning budget: up to €1,500/year per person.
    - Home office setup bonus: €500 onboarding budget.
    - Public transport: Additional €50/month tax-free; BVG Deutschlandticket subsidized at 25%.
    - Spendit Card: A benefits card for lifestyle and wellness expenses.
- **Engineering Culture**: Technical roles make up 50% of the company; teams are organized into chapters (Frontend, Backend, Mobile, Pega); focus on "building the RIGHT THING before building the THING RIGHT."
- **Hiring Process** (as per careers page): Initial call → Role-specific task → Team meeting → Interview → Offer. Onboarding includes a welcome box and team introductions [dkbcodefactory.com].
- **Diversity**: Public commitment to building a "colourful community" where everyone feels valued regardless of background, nationality, religion, or identity.

## Sources
1. [dkbcodefactory.com - Mission & Culture](https://www.dkbcodefactory.com/mission)
2. [dkbcodefactory.com - Culture](https://www.dkbcodefactory.com/culture)
3. [dkbcodefactory.com - Products](https://www.dkbcodefactory.com/product)
4. [dkbcodefactory.com - Jobs & Perks](https://www.dkbcodefactory.com/jobs)
5. [linkedin.com - DKB Code Factory Company Profile](https://de.linkedin.com/company/dkbcodefactory)

## Other roles at DKB Code Factory

- [(Senior) QA Engineer (x/f/m)](https://feeny.ai/job/senior-qa-engineer-x-f-m-dkb-code-factory-berlin-6d0g8pfc2ptn) — Berlin, Germany
- [Senior IT Security Manager - Network Security (x/f/m) - DKB](https://feeny.ai/job/senior-it-security-manager-network-security-x-f-m-dkb-dkb-code-factory-berlin-q3ywzt72wa50) — Berlin, Germany
- [Mid Android Developer](https://feeny.ai/job/mid-android-developer-dkb-code-factory-valencia-fby3y2436r7w) — Valencia, Spain
- [Junior Android Developer - Retail Banking (x,f,m)](https://feeny.ai/job/junior-android-developer-retail-banking-x-f-m-dkb-code-factory-berlin-qkezs54v3nzb) — Berlin, Germany
- [QA Automation Engineer](https://feeny.ai/job/qa-automation-engineer-dkb-code-factory-valencia-70tdzbpjgsg5) — Valencia, Spain
- [Associate Pega Developer (Test Automation & QA Background) (x,f,m)](https://feeny.ai/job/associate-pega-developer-test-automation-qa-background-x-f-m-dkb-code-factory-ec6ytvb81g9t) — Berlin, Germany
- [Senior Engineering Manager - Property Management Platform](https://feeny.ai/job/senior-engineering-manager-property-management-platform-dkb-code-factory-kyer9nf61w31) — Valencia, Spain
- [Senior Product Designer - Strategic Discovery (x,f,m)](https://feeny.ai/job/senior-product-designer-strategic-discovery-x-f-m-dkb-code-factory-berlin-z7fk28jr9z0y) — Berlin, Germany
- [iOS Engineer](https://feeny.ai/job/ios-engineer-dkb-code-factory-valencia-nv7skgjhp29k) — Valencia, Spain
- [Engineering Manager — Premium Cards (Web & Mobile)](https://feeny.ai/job/engineering-manager-premium-cards-web-mobile-dkb-code-factory-valencia-bp7wrf5pazb3) — Valencia, Spain