---
title: 'Product Manager - CX Specialist at BEES'
canonical: 'https://feeny.ai/job/product-manager-cx-specialist-bees-sao-paulo-6faaavnwv3q9'
type: 'job'
last_seen: '2026-10-31'
---

# Product Manager - CX Specialist at BEES

- **Company:** BEES
- **Location:** São Paulo, Brazil
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-31
- **Apply:** https://job-boards.greenhouse.io/bees/jobs/8756212002

## Job description

## About BEES

Join us to build the future of B2B commerce!

BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 30 countries can stock their businesses quickly, easily, and securely. At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.

Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!

About the role:

We are seeking a passionate and detail-oriented Customer Experience Specialist for Data Products to join our dynamic team. In this role, you will be responsible for enhancing the user experience of our AI-driven data products within the BEES apps ecosystem. You will work closely with cross-functional teams, including data scientists, product managers, and customer support, to ensure our AI models meet and exceed user expectations.

What you'll do:

- User Experience Enhancement: Analyze user feedback and data to identify pain points and areas for improvement in the interaction with our AI models.
- Customer Support Collaboration: Work alongside customer support teams to address user issues related to data products, providing insights and solutions to improve user satisfaction.
- Feedback Loop Management: Establish and maintain a feedback loop with users to gather insights and continuously refine AI model performance.
- Training & Documentation: Develop and deliver training materials and documentation to help users understand and effectively utilize our data products.
- Performance Monitoring: Monitor the performance of AI models in real-time, ensuring they meet quality standards and user needs.
- Cross-Functional Collaboration: Collaborate with data scientists and product managers to influence the design and functionality of AI models based on user feedback.
- Customer Advocacy: Act as the voice of the customer within the organization, advocating for user-centric improvements to our data products.
- Stakeholder Alignment & Communication: Act as a key point of contact for stakeholder alignment, both within and outside Global Headquarters, ensuring shared understanding of metrics, results, and priorities.

What you'll need:

- Good knowledge of Business Intelligence concepts, including metrics, data models, and visualization best practices.
- Good knowledge of Customer Experience concepts, including metrics, standard processes, and best practices.
- Strong analytical profile, with experience or familiarity with Databricks, data analytics environments, and programming in SQL or Python for analytical autonomy.
- Ability to work in close partnership with Product Managers and business stakeholders.
- Advanced English to collaborate with global teams.
- Excellent verbal and written communication skills, with the ability to translate data into clear business narratives.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing user issues.

More about you:

- Previous experience working closely with Product, Data, Commercial, or CX teams.
- Strong business or CX acumen and a data-driven decision-making mindset.
- Experience in cross-functional environments.

What We Offer:

- Performance based bonus*
- Attendance Bonus*
- Private pension plan
- Meal Allowance
- Casual office and dress code
- Days off*
- Health, dental, and life insurance
- Medicines discounts
- WellHub partnership
- Childcare subsidies
- Discounts on Ambev products*
- Clube Ben partnership
- Scholarship*
- School materials assurance
- Language and training platforms
- Transport allowance

*Rules applied

Equal Opportunity & Affirmative Action:

ABI Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

The following fields are optional, but anticipate the information for your registration*.

Remember: your data will never be used as elimination criteria in selection processes. With them, ABI Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.

For more information: [www.bees.com](http://www.bees.com) and [www.abinbev.com](http://www.abinbev.com)

## About BEES

## Company Overview
- **One-liner**: BEES is a global B2B digital commerce platform that connects retailers, brand owners, and distributors through an AI-powered ecosystem spanning ordering, delivery, payments, and insights.
- **Entity Type**: Private (spin-off from AB InBev, co-created with Ambev)
- **Headquarters**: Rotkreuz, Zug, Switzerland
- **Founded**: 2020 (as a digital-first venture from AB InBev)
- **Founders**: Co-created by AB InBev and Ambev (individual founder names not publicly disclosed)

## Core Business
- **Primary industry**: B2B digital commerce platform; IT Services and IT Consulting (per LinkedIn)
- **Target customers**: Small and medium-sized retailers (B2B), brand owners (fast-moving consumer goods), distributors
- **Mission statement**: Making commerce better for retailers and sellers around the world ([bees.com/about](https://www.bees.com/about?noredirect=1))

## Products & Services
- **BEES Ordering**: AI-personalized shopping experience for retailers, with rewards and recommendations ([bees.com](https://www.bees.com/))
- **BEES Deliver**: Optimizes delivery territories, routes, and on-time execution for distributors
- **BEES.ai**: Intelligence layer that transforms data from every touchpoint into smarter selling, execution, and planning
- **BEES One**: Unified mobile app for retailers covering ordering, rewards, and remote sales support
- **BEES Care**: Customer service solution with agent guidance and fast resolution
- **Integrated Payments**: Flexible checkout options and operational efficiency tools
- **Data Connect**: Delivers datasets directly into client systems for better commercial decisions
- **Frontline Effectiveness Services**: Field performance optimization with AI-powered territory planning
- **Integrated Marketing Campaigns**: Coordinated online/offline marketing during key selling moments

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private entity)
- **Key Metrics**:
  - $15B GMV in Q1 2026 ([bees.com](https://www.bees.com/))
  - 36M orders placed in Q1 2026
  - 500+ sellers on platform
  - 200+ brand partners; $49B in annual orders through platform (2024) ([bees.com/about](https://www.bees.com/about?noredirect=1))
- **Notable Investors / Partners**: AB InBev and Ambev are the founding backers; portfolio includes 500 iconic brands (e.g., Budweiser, Stella Artois)
- **Growth Signals**:
  - Active in 28 countries as of 2024
  - Headcount: 468 employees (+2.3% YoY; +19 people); 32 active job postings (+966.7% YoY)
  - Geographical expansion into Africa, APAC; new HQ in Switzerland; offices in Hong Kong, New York, Brazil ([linkedin.com/company/beesb2b](https://www.linkedin.com/company/beesb2b))

## Competitive Advantages
- **Built on AB InBev’s expertise**: Decades of sales and distribution know-how embedded in the platform
- **Direct retail network**: Access to 6+ million small and medium retailers worldwide
- **AI-powered ecosystem**: BEES.ai connects all touchpoints (ordering, delivery, payments, service) for a single route-to-market view
- **Multi-product offering**: Tailored solutions for retailers, brand owners, and distributors within one platform

## Strategic Focus
- **Global expansion**: Continuing to enter new markets in Africa and APAC
- **AI-first transformation**: Deploying AI to personalise recommendations, optimise logistics, and improve commercial execution
- **Deepening partner ecosystem**: Onboarding more brand owners and third-party distributors to digitise route-to-market
- **Scaling payments**: Expanding integrated payment solutions to drive operational efficiency

## Why Work Here
- **Culture**: "We dream big, lead with purpose" – values include "We thrive when the customers thrive", "We put the hive first", "We deal in data not hype", "We are drawn to growth", "We buzz with passion" ([builtin.com/company/bees](https://builtin.com/company/bees))
- **Work location**: Onsite-first – physical offices in Zug (Switzerland), New York (USA), São Paulo, Campinas (Brazil), and Hong Kong (China)
- **Perks & benefits**: Health insurance, dental, family medical leave, generous parental leave, performance bonuses, employee discounts, tuition assistance, apprenticeship programs, legal assistance
- **Diversity, Equity & Inclusion**: Offers diversity-based Employee Resource Groups
- **Engineering culture**: 137 technical staff (16% of total 468) across roles in product, analytics, engineering, and data science ([linkedin.com/company/beesb2b](https://www.linkedin.com/company/beesb2b))
- **Company rating**: 3.3/5 on LinkedIn (641 reviews) – Work-Life 3.2, Compensation 3.5, Culture 3.1, Career 3.2

## Sources
1. [bees.com – Careers](https://www.bees.com/careers)
2. [bees.com – About](https://www.bees.com/about?noredirect=1)
3. [bees.com – Home](https://www.bees.com/)
4. [linkedin.com/company/beesb2b](https://www.linkedin.com/company/beesb2b)
5. [builtin.com/company/bees](https://builtin.com/company/bees)

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