---
title: 'Product Manager at Gradient Labs'
canonical: 'https://feeny.ai/job/product-manager-gradient-labs-london-ap2qwm5mq6np'
type: 'job'
last_seen: '2026-09-07'
---

# Product Manager at Gradient Labs

- **Company:** Gradient Labs
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/gradient-labs/a09a9eb3-0b9d-49f4-92b0-5f51d4b5b90c

## Job description

## GRADIENT LABS

At Gradient Labs, we're building the AI customer operations platform for financial services.

Founded in 2023, we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents, purpose-built for financial services, to eliminate manual work across customer support and back-office operations. Together, they give product and operations teams the visibility and control to trust every outcome.

We're a team of builders from companies like Monzo, Wise, Mastercard, Revolut and Google. If you're excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we'd love to hear from you.

## 🎯 HOW YOU'LL MAKE AN IMPACT

- This is a true 0-1 role where you’ll own product across the full experience.
- You’ll partner directly with our Head of Product as Gradient's first dedicated PM hire, with real scope to shape the roadmap and vision.
- You’ll be translating ambiguous, technically complex problems, e.g. reasoning about how our AI agents actually work, into clear, shippable priorities.
- You’ll partner closely with engineers to understand trade-offs across surfaces and make well-reasoned product calls, not just manage a backlog.
- You’ll bring structure to problems that are still being figured out, in the spirit of a "special projects" remit - you'll be thrown at the hardest, least-defined parts of the business.
- You’ll set and hold a high bar for what "great" looks like, we want someone who will be raising the product bar and pushing the team past "good enough" on every release.

## 💡 WHAT YOU'LL BRING

- A track record of taking on ambiguous, 0-1 problems and driving them to a shipped outcome - whether at an early-stage startup, or in a larger scale company, you’ll be comfortable pivoting to new areas across the business.
- Genuine technical curiosity and comfort reasoning about how an AI agent workflow actually works, even without prior AI product experience.
- Evidence of fast progression - we’re open to someone earlier in their Product journey if they have a proven pattern of being thrown into unfamiliar territory and figuring it out quickly, rather than staying comfortable.
- An unrealistically high personal bar for what "great" looks like, and a track record of pushing past what's merely reasonable.
- Strong communication skills - you can explain your reasoning, adapt to different types of problems, and bring people along with you.

WHY JOIN GRADIENT LABS?

This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation.

You'll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that's driven to build something groundbreaking.

## BENEFITS & LOGISTICS 🧡

- We’re still at early stages of building out our compensation bandings, whilst we continue to shape this, we’re open to chatting with people who have a range of salary requirements
- Our compensation package has two key components - base salary & meaningful equity
- Private medical & dental insurance
- 25 days holiday + bank holidays (or bank holiday opt out for 32 days holiday)
- Team socials and offsites
- Flexible working - we have an office in central London and a hybrid working approach. This role is open to London based or remote in the UK folks (ideally you'd be able to come into the office once per week)

## THE INTERVIEW PROCESS 📝

- 30 mins Talent Screen with our Founding People & Talent
- 1 hour Project Walkthrough with our Head of Product
- 2 hour final stage with a Case Study and a Leadership/Behavioural interview

## About Gradient Labs

## Company Overview
- **One-liner**: Gradient Labs builds AI-native customer operations agents that automate complex, regulated workflows for financial services.
- **Entity Type**: Private (Series A, $13 M led by Redpoint in 2025; total funding $26 M per website, $16.6 M per LinkedIn)
- **Headquarters**: London, United Kingdom
- **Founded**: 2023
- **Founders**: Dimitri Masin (CEO), Neal Lathia (CTO), Danai Antoniou (Chief Scientist) – all former leaders at Monzo

## Core Business
- **Primary industry**: AI‑powered customer operations for financial services (fintech, banking, lending, insurance)
- **Target customers**: B2B / Enterprise – financial institutions, neobanks, fintechs (e.g., Yonder, Plum, Sling Money, Nala, Penfold, Zego)
- **Mission**: Deliver exceptional, compliant customer service at scale by automating the most complex operational workflows in regulated industries.

## Products & Services
- **AI Agent Suite**: A set of specialist agents for **Collections, Disputes, KYC/KYB, Onboarding, Customer Service, and Insurance Claims**. Each agent is purpose‑built for long‑running financial processes, runs 20+ guardrails per turn, and is pre‑configured with global regulatory compliance (FCA, CONC, Reg E/Z, PSD2, GDPR, EU AI Act).
- **Type**: SaaS / API‑first – integrates via API, CSV, or existing tools (e.g., CRM, core banking). Supports email, text, and voice channels. Multi‑model AI (OpenAI, Anthropic, Google) with enterprise‑grade security (SOC 2 Type 2, SSO, audit logs).

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of **$26 M** (website) / **$16.6 M** (LinkedIn); annual revenue not public
- **Notable Investors/Partners**: Redpoint (Series A lead), LocalGlobe (Seed lead), plus 12+ additional investors
- **Growth Signals**: 
  - 40+ employees with 150 % YoY headcount growth (LinkedIn: 39 employees)
  - Reported 98 % CSAT, 32 M customers served, 80‑90 % automation rate in collections
  - Clients include notable UK fintechs; expanding into US market (open roles for US-based enterprise account executives)

## Competitive Advantages
- **Regulatory moat**: Provably compliant by design – 20+ guardrails on every interaction, pre‑configured for US, UK, and EU regulations (FCA, PSD2, GDPR, EU AI Act, Reg E/Z)
- **Enterprise readiness**: SOC 2 Type 2 certified, SSO, comprehensive audit logs, role‑based permissions
- **Multi‑model AI**: Pipeline uses latest from OpenAI, Anthropic, and Google – rapid model switching without service disruption
- **Learns from real operations**: Trained on SOPs and best human agents, not just help‑centre content – leads to human‑like conversations and 98 % CSAT

## Strategic Focus
- **Product expansion**: Deepening automation across the full customer operations lifecycle (collections, disputes, KYC, onboarding) and adding new use cases (insurance, KYB)
- **Geographic growth**: Targeting US financial institutions (active hiring for US enterprise sales) while maintaining strong UK/Europe roots
- **Platform vision**: Becoming the “operating system for customer operations” by connecting AI agents to core financial systems, not just help desks

## Why Work Here
- **Culture**: Remote‑first with weekly in‑person meetups in central London; founded by ex‑Monzo leaders who built world‑class ML and data teams
- **Work model**: Hybrid / remote across the UK; open to hiring across the UK and US (some roles fully remote)
- **Perks**: Competitive salary, significant equity, private medical insurance, 25 paid days off + 20 optional unpaid days, regular team socials
- **Engineering**: Strong ML‑first culture – technical team includes former Monzo data scientists; interview process includes a practical task and conversations with stakeholders (typically 4 stages)

## Sources
1. [gradient-labs.ai](https://gradient-labs.ai/)
2. [Gradient Labs Careers](https://jobs.ashbyhq.com/gradient-labs)
3. [Gradient Labs About](https://gradient-labs.ai/about)
4. [LinkedIn Company Page](https://www.linkedin.com/company/gradientlabs)

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