---
title: 'Product Manager at Harmony'
canonical: 'https://feeny.ai/job/product-manager-harmony-israel-93ry648rsqy0'
type: 'job'
last_seen: '2026-09-07'
---

# Product Manager at Harmony

- **Company:** Harmony
- **Location:** Israel
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-31
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/harmony/0b4ff13e-1d05-4587-8fde-0c05ba93e2c7

## Job description

## About Harmony

Harmony gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.

With 100+ prebuilt agents that deploy in days, not months, and a 70% no-touch resolution rate, Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.

In this role, you’ll own the product strategy and roadmap for a core area of the Harmony platform. You’ll work directly with enterprise customers to uncover real problems, partner with Engineering and Design to build elegant solutions, and drive the full product lifecycle from discovery through adoption. This is a high-ownership role at a fast-growing company where your decisions will have a direct and visible impact on customers and the business.

## WHY THIS ROLE MATTERS

This is a highly visible role in a rapidly growing company where product decisions directly influence our market position and customer success. You’ll have the opportunity to shape category-defining AI experiences, work closely with leadership, and help build the next generation of enterprise software that challenges decades-old approaches to IT Service Management.

## WHAT YOU’LL DO

- Partner directly with customers to deeply understand their challenges, workflows, and goals, translating insights into innovative products that create business value.
- Lead end-to-end product development, from discovery and validation through launch, adoption, and continuous optimization.
- Identifying opportunities to leverage AI agents, automation, and emerging technologies to fundamentally improve how enterprise services are delivered and consumed.
- Work closely with Engineering, Design, AI, and GTM teams to ensure rapid execution, and successful product launches.
- Collaborate with Sales, Customer Success, and Solution Engineering teams to support strategic customers, gather market intelligence, and shape product direction.
- Operate with a high degree of ownership and autonomy, making decisions in a fast-moving environment where your work will have a direct impact on product adoption, and company growth.

## WHAT WE’RE LOOKING FOR

Required Qualifications

- 6+ years of experience as a product manager in at least 2 different B2B software companies.
- Extremely sharp, self-directed learner with the ability to rapidly master new problem spaces and domains.
- Customer obsession and strong product discovery skills — you know how to gather feedback, identify unmet needs, and translate insights into clear product requirements and roadmap priorities.
- Delivery-oriented with the ability to engage thoroughly and in a structured manner with every technical detail of the products you own.
- Experience working with large enterprise customers (10,000+ employees), particularly with technical teams.

## Preferred Qualifications

- Experience in the ITSM space, working at a company that delivers such a product.
- Experience defining AI workflows, copilots, automation, or autonomous agents.
- Degree in Computer Science, Engineering, or equivalent practical experience.
- Strong analytical skills with experience using product metrics, customer data, and business KPIs to guide prioritization and measure success.
- Background in startups or small companies, with a proven ability to build and launch new products, features, or business lines in ambiguous environments.

Equal Employment Opportunity Harmony is an equal opportunity employer. We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.

## About Harmony

## Company Overview
- **One-liner**: AI-first enterprise service management platform that runs itself, automating IT, HR, and other service operations with intelligent agents.
- **Entity Type**: Private (funding stage not publicly disclosed)
- **Headquarters**: New York, New York, United States
- **Founded**: 2025
- **Founders**: Nitzan Shapira (Co-Founder & CEO), Ran Ribenzaft (Co-Founder & CTO)

## Core Business
- **Primary industry**: Enterprise Service Management (ITSM), IT Operations, AI Agents
- **Target customers**: Enterprise IT teams, HR departments, and internal service desks (B2B)
- **Mission / purpose statement**: “Enterprise Service Management that Runs Itself”

## Products & Services
- **Harmony Platform (AI Help Desk)**: An intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents. Includes automated ticketing, knowledge base generation, asset management, software renewal management, and workflow automation. Integrates with Slack, Microsoft Teams, and existing ITSM tools.
- **Harmony AI Agents**: Pre-built and customizable agents that autonomously resolve service requests (e.g., IT, HR), manage assets, detect shadow IT, and handle onboarding/offboarding.
- **Harmony Asset Management**: Track hardware, software licenses, and contract renewals with automated lifecycle management.
- **Harmony Knowledge Base**: Automatically generated from resolved tickets, continuously filling knowledge gaps.
- **AWS Marketplace Listing**: Available as a seller on AWS Marketplace for easy procurement.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Headcount of 35 employees (as of mid-2026) with +9.3% monthly growth; 4,633 LinkedIn followers growing +13.8% monthly
- **Notable Investors / Partners**: Presence on AWS Marketplace; reseller partnership with YHM (UK); teams include alumni from YL Ventures, Vine Ventures (notable VC connections, but explicit investment not confirmed)
- **Growth Signals**: UK debut at the Service Desk and IT Support Show (SITS) in May 2026; launched Renewal Management feature; rapidly hiring across product, engineering, AI, and legal roles; company uses its own platform (“Harmony runs on Harmony”)

## Competitive Advantages
- **Agentic AI‑first approach**: Goes beyond traditional ITSM by proactively resolving issues before users report them.
- **Autonomous operations**: Automates knowledge creation, ticket routing, asset lifecycle, and approvals — reducing manual work.
- **Hybrid integration**: Works alongside existing ITSM tools (ServiceNow, Jira, etc.) or as a full system of record, lowering switching barriers.
- **Out‑of‑the‑box workflows**: Pre‑built for common IT tasks (onboarding/offboarding, password resets, shadow IT detection) that can be customized.

## Strategic Focus
- Expand from IT to other enterprise service domains (HR, facilities, finance)
- Scale global presence through channel partners (e.g., YHM in the UK) and cloud marketplaces (AWS)
- Deepen AI agent capabilities and proactive detection
- Continue building out the product team (recently hired a VP Product, Head of AI, and Data Scientist)

## Why Work Here
- **Culture**: Fast‑growing, AI‑first startup with a strong technical team (many from Cisco, Microsoft, Epsagon, Yotpo). Emphasis on autonomy and “building the future of service management.”
- **Remote / Hybrid / Office**: Headquarters in New York (NYC) with significant engineering presence in Tel Aviv, Israel. Likely hybrid/remote‑friendly (roles listed on Ashby include remote positions).
- **Notable aspects**: Opportunity to shape a product still in its early stage; high ownership and impact; collaborative cross‑functional environment (engineering, product, AI, sales).

## Sources
1. [harmony.io](https://harmony.io/)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/harmonyio)
3. [GitHub Organization](https://github.com/harmonyso)
4. [AWS Marketplace Seller Profile](https://aws.amazon.com/marketplace/seller-profile?id=seller-ewmsrdpzlvoeu)
5. [Harmony Jobs Page](https://jobs.ashbyhq.com/harmony)

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