---
title: 'Product Manager - Live Desk at VTEX'
canonical: 'https://feeny.ai/job/product-manager-live-desk-vtex-brazil-hev173pfwbhz'
type: 'job'
last_seen: '2026-10-18'
---

# Product Manager - Live Desk at VTEX

- **Company:** VTEX
- **Location:** Brazil
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/vtex/jobs/6224964004

## Job description

## About the Role

We are looking for a Product Manager to lead the team responsible for the Live Desk and Analytics products within the [VTEX CX Platform](https://www.vtex.com/pt-br/products/cx_platform/).

This is a high-ownership role: you own the product and the team that builds it. You choose which customer problems are worth solving, decide what to build and in what order, and answer for whether what we ship truly changes our customers' lives, as well as for how it performs in production ("you build it, you run it").

You will lead a multidisciplinary team alongside a Product Designer and an Engineering Manager, forming a product trio. You define what we build and why; engineering decides how. We are looking for someone who bases decisions on evidence from customers and data, makes focused bets with limited resources, and brings people along, whether teammates, stakeholders or customers.

AI is part of how we work and part of what we build: you will use it to prototype, document and move faster, and to shape products for a customer experience increasingly driven by AI agents.

## Key Responsabilities

- Own product outcomes. Define, with the Head of CX Product & Engineering, the customer-behavior metrics your team can move and that support VTEX CX's business results. Track them and report how they evolve.
- Run continuous discovery. Talk to customers on an ongoing basis, keep a living map of opportunities and explore the solution space with your trio. Test the riskiest assumptions before building, using AI-powered prototyping to learn fast.
- Take features from idea to launch. Guide each feature through a clear path: a written product proposal, a prototype, a product spec, alignment with stakeholders, QA and go-to-market with Product Marketing. Keep the status of every feature visible and up to date.
- Set priorities and keep the product healthy. Define priorities and delivery commitments together with the Engineering Manager. The health of the product in production (incidents, reliability and technical debt) is part of your results and of your prioritization. The Engineering Manager leads the response when incidents happen.
- Be the voice of the team. Represent the team to customers, Customer Success, Sales and leadership. Anticipate dependencies, communicate progress and risks, and reset expectations when needed.
- Lead the team. Lead the product trio (Product Manager, Product Designer and Engineering Manager) and the team: a clear mission, difficult decisions made and recorded in writing, conflicts resolved, and direct feedback to the Engineering Manager and the Product Designer.

## Who you are

- 2-3+ years of experience in digital product roles, such as Product Manager, Technical Product Manager, Product Owner or similar positions embedded in software product teams.
- Experience managing or leading people, whether as a direct manager, a squad or team lead, or by guiding cross-functional teams without formal authority.
- Solid business knowledge of retail and e-commerce customer service, gained either by building customer service products (e.g., help desk, chat, conversational or contact center tools) or by managing service operations in retail/e-commerce companies.
- Acts like an owner: you define your own work, answer for results and find a way forward when people, time or direction are missing.
- Solid product management knowledge: you run product discovery and make evidence-based decisions using metrics, customer conversations and early, low-cost tests, and you define product vision and strategy and turn them into an executable roadmap, with autonomy.
- Really fluent in AI: you orchestrate agents, breaking problems down, delegating to AI systems and combining their outputs to multiply your productivity.
- A strong communicator who simplifies complex topics into clear narratives and brings teams, stakeholders and customers along with you.

## About VTEX

VTEX is a global commerce platform that helps brands and retailers grow. Our CX Platform combines customer service and conversational commerce, enabling merchants to connect with customers throughout their buying journey via AI agents.

## Benefits

- Health, dental, and life insurance with national coverage provided by VTEX;
- Language development incentive program (English, Spanish, Portuguese);
- Flexible meal allowance;
- Extended parental leaves;
- Flexible work schedule and remote-first culture;
- Financial assistance to build your work-from-home setup;
- Wellness program;

## About VTEX

## Company Overview
- **One-liner**: VTEX provides an AI-native commerce platform that enables enterprise brands and retailers to orchestrate B2C, B2B, marketplace, and omnichannel operations from a single unified suite.
- **Entity Type**: Public (NYSE: VTEX)
- **Headquarters**: Rio de Janeiro, Brazil (with major offices in New York, Miami, Mexico City, Bogotá, and São Paulo)
- **Founded**: 2000
- **Founders**: Geraldo Thomaz Jr. and Marcio Kumruian

## Core Business
- Primary industry/industries: E-commerce Software, Digital Commerce Platforms, Retail Technology, AI-Powered Customer Experience
- Target customers: Enterprise B2C, B2B, D2C, and Marketplace retailers; global brands; mid-market and large retailers
- Mission or purpose statement: "Create the future of commerce" by powering the commerce transformation and enabling organizations to modernize their tech stack with an AI-native operating system.

## Products & Services
- **VTEX Commerce Platform**: A unified, AI-native suite for D2C, B2C, B2B, and Marketplace commerce, including order management, omnichannel operations, and global commerce capabilities (multi-region, multi-language, multi-currency).
- **VTEX CX Platform (formerly Weni)**: An AI-native customer service and conversational commerce platform, acquired from Weni.ai. Includes autonomous AI agents for customer support, guided purchasing, and real-time assistance across channels.
- **Agentic WhatsApp Store**: Enables conversational commerce directly within WhatsApp, allowing customers to discover products, get personalized recommendations, and complete purchases without leaving the chat.
- **AI Search & Recommendations**: Context-aware search and real-time personalized recommendations to drive conversions and revenue per visit.
- **VTEX Ads Platform**: An AI-optimized retail media network that allows brands to run sponsored campaigns directly on storefronts, turning existing traffic into incremental revenue.
- **CMS with GenAI**: Content management with generative AI for faster campaign creation, personalized messaging, and SEO improvement.
- **Data Insights Agent**: AI-powered analytics that transform complex commerce data into actionable decisions, predicting trends and guiding strategy in real time.

## Market Standing
- **Valuation/Market Cap**: As of mid-2026, VTEX has a market capitalization of approximately $2.5–$3 billion (fluctuates with market conditions). The company processes over **$15B+ in GMV annually**.
- **Key Metric**: Public company with reported quarterly earnings. In FY 2025, VTEX reported annual revenue of approximately $300M+ (exact figures available in SEC filings). Total funding raised pre-IPO was approximately $365M.
- **Notable Investors/Partners**: Key institutional investors include SoftBank, Goldman Sachs, and others. Partners include major global brands like Carrefour, Colgate, Sony, Stanley Black & Decker, and Whirlpool. The company has 3,500+ enterprise customers and supports 3,100+ active online stores across 44 countries.
- **Growth Signals**: Strong headcount growth (1,300+ employees globally, up from ~1,000 in 2023), 38 operating locations worldwide, a 4.3 Glassdoor rating, and continuous expansion through acquisitions (e.g., Weni.ai in 2025). The company is aggressively investing in AI-native features and conversational commerce.

## Competitive Advantages
- **AI-Native Platform**: Unlike many legacy commerce platforms that bolt on AI, VTEX embeds AI across every layer of the platform (search, recommendations, customer service, ads, content, data insights), creating a unified, intelligent commerce ecosystem.
- **Unified Commerce Suite**: Offers a single platform for B2C, B2B, D2C, marketplace, and omnichannel operations, reducing complexity and maintenance for enterprise customers.
- **Global Reach with Local Depth**: Serves 44 countries with localized capabilities (languages, currencies, regulations), a rare combination for a commerce platform.
- **Strong Enterprise Customer Base**: High-profile, sticky enterprise clients (Carrefour, Sony, Colgate, Whirlpool) create a strong moat through switching costs and deep integrations.
- **Acquisition of Weni.ai**: The 2025 acquisition of Weni.ai added a leading agentic CX platform, positioning VTEX at the forefront of conversational commerce and AI-powered customer service.

## Strategic Focus
- **AI-First Innovation**: Doubling down on autonomous AI agents (customer service, sales, data insights) to differentiate the platform and drive operational efficiency for clients.
- **Conversational Commerce**: Expanding capabilities in WhatsApp and other chat-based commerce channels to capture the growing trend of social and conversational selling.
- **Global Expansion**: Continuing to grow in Latin America (its stronghold) while expanding deeper into North America, Europe, and Asia.
- **Platform Ecosystem**: Building out the VTEX Ads and marketplace capabilities to create a network effect where more sellers and buyers attract each other, generating incremental revenue streams.
- **Enterprise Modernization**: Targeting CIOs and CTOs looking to replace legacy, fragmented commerce stacks with a modern, unified, AI-native solution.

## Why Work Here
- **Culture & Ratings**: VTEX has a strong Glassdoor rating of 4.3, indicating high employee satisfaction. The company describes its culture as one where "high performance is a mountain with no top" and emphasizes a "shared bold future."
- **Remote/Hybrid/Office**: The company has 38 operating locations worldwide and supports a hybrid work model. Roles are available in major hubs (Rio de Janeiro, São Paulo, New York, Miami, Mexico City, Bogotá) and some remote positions.
- **Early Careers & Diversity**: VTEX has active early career programs (internships, student initiatives) and a dedicated "Programa de Diversidade" for inclusion of people with disabilities. They have a specific "Banco de Talentos Diversos" in Brazil.
- **Engineering & Tech Culture**: With 1,300+ employees and a tech-heavy focus (AI, cloud, SRE, frontend, backend), engineers work on cutting-edge commerce and AI problems at global scale. The company offers roles in Engineering, Product Management, Data, and Cloud infrastructure.
- **Impact & Scale**: Employees work on a platform that processes $15B+ in GMV annually and serves 3,500+ enterprise customers, offering a high-impact environment where work is visible and directly affects global commerce.

## Sources
1. [vtex.com](https://vtex.com/en-us)
2. [investors.vtex.com](https://www.investors.vtex.com/overview/default.aspx)
3. [careers.vtex.com](https://careers.vtex.com/)
4. [job-boards.greenhouse.io/vtex](http://job-boards.greenhouse.io/vtex)
5. [weni.ai](https://weni.ai/en)

## Other roles at VTEX

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- [Senior Growth Partnerships Specialist](https://feeny.ai/job/senior-growth-partnerships-specialist-vtex-sao-paulo-8s42e6x129er) — São Paulo, Brazil
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- [Analytics Engineer - Campaign Intelligence [Ads]](https://feeny.ai/job/analytics-engineer-campaign-intelligence-ads-vtex-brazil-e5nkx27gmda8) — Brazil
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