---
title: 'Product Manager, Onboarding at TransferGo'
canonical: 'https://feeny.ai/job/product-manager-onboarding-transfergo-krakow-e06g2yc2n6nw'
type: 'job'
last_seen: '2026-11-10'
---

# Product Manager, Onboarding at TransferGo

- **Company:** TransferGo
- **Location:** Kraków, Poland
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/transfergo/jobs/6247163004

## Job description

TransferGo is a growing fintech scale-up on a mission to champion financial freedom with care. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 14th year, with close to 400 employees in offices across Europe and the UK, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families.

We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better.

## About the role

You'll own onboarding from the first screen to a verified account. It already works, and the PM who runs it today will hand it over with the history behind it. Now we need more people to get through, one step and one country at a time.

Some people are stopped by our risk checks, and that's fine. Others leave because a step is confusing or slow, and those are the ones you'll go after.

Compliance decides what we check. Our compliance product team runs the verification process and the vendors behind it. You decide how it works for the customer.

We hire builders. Our PMs prototype with AI before engineering builds anything, operations people automate their own work, and if you can fix something today, you don't open a ticket for it. We all use AI in our daily work, so in the interview we'll ask you to show us something you built with it. We care more about how fast you're learning and what you've made than about where you're starting from.

What success looks like after six months

- More of the people who start onboarding finish it, and our risk checks are as strict as they were.
- KYC and verification pass rates are up in the countries where we lose the most people, and you can explain why each fix worked.
- Marketing trusts the numbers from first ad to verified account.

## What you’ll be doing

- Own the onboarding roadmap and its numbers: completion, KYC pass rates and time to verify, by step and by country. Decide what to fix first, and say plainly what we're leaving alone.
- When customers get stuck, work out why from the data and what they tell Support, then test a fix and see if it helps.
- Bring the compliance teams evidence of where customers struggle, and ideas for checking the same things with fewer people dropping out.
- Work with your engineers and designers most days. Answer their questions before they hold up the work, and push back when the logic gets more complicated than it needs to be.
- Work with the teams before and after onboarding so the hand-offs don't show, and make sure the events Marketing relies on are right.
- Use AI to go faster, for example to turn a long regulation into a first-draft spec or to sort thousands of failure reasons.

## What we’d love from you

- 3–5 years as a product manager, ideally on onboarding, growth or another funnel.
- You've turned a vague goal like “more people get verified” into a plan, and you like talking to customers and use what you hear to decide what to build.
- You write your own SQL, and you've run enough A/B tests to know when a result isn't significant.
- You've shipped in a regulated product, kept Compliance on side and still held one clear roadmap.
- You use AI every day and have built at least one thing with it that you still use.
- You write clearly in English, and you can say no to good ideas to protect the important ones.

Even better if you have

- Identity verification experience, such as document checks, liveness or database checks.
- Marketing tech such as AppsFlyer, Adjust or Branch.
- Fintech in more than one country.

## What we believe

At TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.

What we offer:

- Competitive Salary: Starting from 4 300€ - 6 460 € (gross) per month, depending on experience. Salary is just one part of the conversation – if you’re excited about the role but the range feels slightly off, don’t hesitate to apply. We’re open to discussing based on your experience and potential.
- Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one.
- Annual Development Budget: €1,000 to invest in your personal and professional growth.
- Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office two days a week.
- Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along!
- Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration.
- Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change.

At TransferGo, we are committed to the equal treatment of all current and prospective employees. We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity,  marriage, civil partnership or any other protected category. We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo. We look forward to meeting you!

Please note that all data collected will be handled in accordance with our candidates privacy policy (https://www.transfergo.com/privacy-policy/overview) and will only be used for the purpose of evaluating your candidacy. The data will be securely stored and deleted according to retention timeframe set in the candidates privacy policy. If you have any questions or concerns regarding this, please feel free to reach out by replying or via dpo@transfergo.com

## About TransferGo

## Company Overview
- **One-liner**: TransferGo is a digital financial services platform that provides fast, low-cost international money transfers and borderless financial tools for migrants and everyday people.
- **Entity Type**: Private (Venture Capital-backed)
- **Headquarters**: London, United Kingdom
- **Founded**: 2012
- **Founders**: Daumantas Dvilinskas (Co-founder & CEO), Justinas Lasevicius (Co-founder & Executive Director)

## Core Business
- Primary industry/industries: Financial Services (Fintech, Cross-border Payments, Money Transfer)
- Target customers: B2C (primarily migrants and expats sending money internationally; also serves small businesses)
- Mission or purpose statement: "We create borderless tools for people living boundless lives" – focused on liberating those disadvantaged by unfair financial systems, providing stability for a life in motion.

## Products & Services
- **International Money Transfers**: Core product enabling fast, low-cost cross-border payments to over 160 countries. Uses local bank accounts in both sending and receiving countries to cut costs, with options for card-to-card, e-wallet, and cash transfers.
- **Financial Platform**: A broader suite of financial services designed to offer stability and ease for customers, moving beyond simple transfers to become a complete financial platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Over 9 million customers served across 160+ countries (as of 2025); moving "millions of euros for our customers every month."
- **Notable Investors/Partners**: Not explicitly listed in the provided search results, but the company has raised significant venture capital rounds (Series B/C from investors like Vostok Emerging Finance, Runa Capital, and others in previous years).
- **Growth Signals**: 12 years of operation with sustained customer growth to 9 million; expanding product offerings beyond transfers; active hiring across multiple offices (London, Vilnius, Kaunas, Warsaw, Krakow); LinkedIn headcount of 283 employees with +0.3% monthly growth.

## Competitive Advantages
- **Regulatory Compliance & Trust**: Closely regulated by EU and UK law; works with international law enforcement on anti-money laundering; end-to-end encryption; "Excellent" rating from over 35,000 reviews on Trustpilot.
- **Cost & Speed Advantage**: Uses local bank accounts in each country served to eliminate intermediary costs, offering "famously low" rates and fast transfers (including superfast card-to-card and e-wallet options).
- **Customer-Centric Focus**: Specifically designed for migrants and underserved populations; customer support in 10 languages; strong emphasis on treating customers "like a person, not a transaction."
- **Mature, Profitable Operations**: Founded in 2012, the company has a decade-plus track record, a large customer base, and is moving significant monthly volumes, suggesting a strong market position.

## Strategic Focus
- **Product Expansion**: Moving beyond core money transfers to become a "complete financial platform" with additional services.
- **Geographic Growth**: Serving 160+ countries and continuing to expand its reach and capabilities.
- **Customer Trust & Compliance**: Maintaining high regulatory standards and customer trust as a core differentiator.
- **Talent & Culture**: Investing in a diverse, global team (offices in 5+ countries) with strong employee benefits and career development.

## Why Work Here
- **Flexible Work Model**: "The best of both worlds" – standard working week is 2 days in office, 3 days remote. Option to work from abroad for up to 3 months per year.
- **Generous Time Off**: 25 holiday days starting, increasing to 30 after year 1, 32 after year 2, and 33 after year 3. Plus "Trust Days" (paid non-sick days for personal matters).
- **Family Support**: Maternity leave (12 weeks full pay + 12 weeks at 50% in UK; up to 37 weeks total); Paternity leave (2 months full pay or 3 months with first full pay); workplace nursery benefit in UK.
- **Health & Wellbeing**: Private medical insurance (Bupa in UK, LuxMed in Poland, Compensa in Lithuania); annual eye tests with voucher; Employee Assistance Programme (24/7 helpline); MultiSport card (access to sports facilities).
- **Financial Benefits**: Annual salary reviews; senior leadership stock options; pension contributions (Smart Pension up to 5% in UK); electric car scheme (salary sacrifice); Cycle to Work scheme.
- **Learning & Development**: Annual learning budget of £1,000/€1,000 to keep skills sharp.
- **Culture & Community**: Regular team-building events, birthday celebrations, season-themed parties, company-wide Town Halls. Values include "Be your best," "Build trust," "Work that matters," "Collaborate proactively," and "Own it."
- **Diverse, Global Team**: Offices in London (Old Street tech district), Vilnius, Kaunas, Warsaw, Krakow. Over 200 employees from diverse backgrounds, with a strong engineering and technical team.
- **Engineering Culture**: Head of Engineering and CTO are key executives; technical roles make up a significant portion of the workforce (86 out of 283 on LinkedIn); emphasis on ownership, learning, and impact.

## Sources
1. [TransferGo Careers Page](https://www.transfergo.com/careers)
2. [TransferGo About Us](https://www.transfergo.com/about)
3. [TransferGo Homepage](https://www.transfergo.com/)
4. [TransferGo LinkedIn](https://uk.linkedin.com/company/transfergo)
5. [TransferGo Workable Careers](https://apply.workable.com/transfergo/)

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