---
title: 'Product Manager (Operations) at Lendable'
canonical: 'https://feeny.ai/job/product-manager-operations-lendable-london-yzztqdkr943f'
type: 'job'
last_seen: '2026-10-30'
---

# Product Manager (Operations) at Lendable

- **Company:** Lendable
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.ashbyhq.com/lendable/6d050a25-7415-4237-b08d-06c5a91aca33

## Job description

## About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

- One of the UK’s most exciting unicorns with a team of over 800 people
- Among the fastest-growing tech companies in the UK
- Profitable since 2017
- Backed by top investors including Balderton Capital and Goldman Sachs
- Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on [Trustpilot](https://uk.trustpilot.com/review/lendable.co.uk))

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

- Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
- Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions
- Build the best technology in-house: we use new data sources, machine learning and AI to make machines do the heavy lifting

## About the role

We are looking for a Product Manager to join our Central Operations team at Lendable and improve how our operational teams serve customers at scale. Central Operations works across UK and US products to build tools, automation, data capabilities and workflows that make customer service faster, more efficient and more consistent. Current focus areas include complaints, fraud and financial crime, customer contact automation, operational reporting and AI-enabled agent assistance. This is a highly collaborative role, working closely with Operations, Engineering, Data Science, Product, Risk and Compliance.

## What you’ll do

- Own product discovery, prioritisation and delivery for operational tooling and automation initiatives.
- Identify opportunities to reduce manual work, improve customer outcomes and increase operational productivity.
- Translate operational problems into clear product opportunities, requirements and measurable outcomes.
- Work closely with engineers, data scientists and operational subject-matter experts to deliver effective solutions.
- Lead initiatives across areas such as:
- Complaints management and resolution
- Fraud, disputes and financial crime casework
- AI-assisted customer service and agent tooling
- Operational reporting, dashboards and data infrastructure
- Customer contact deflection and self-service
- Define success metrics, monitor performance and use insight to iterate on delivered products.
- Support controlled trials and pilots before scaling new automation or AI capabilities.
- Manage dependencies across different product teams, for example integrating motor, loans and cards with a central complaints tool
- Communicate progress, risks, trade-offs and decisions clearly to senior stakeholders.

What success looks like

- Operational teams can resolve customer needs faster and with better-quality outcomes.
- Manual and repetitive casework is reduced through safe, measurable automation.
- Agents have the information and tools they need at the point of work.
- Product decisions are grounded in reliable operational data.
- New capabilities are adopted successfully by frontline teams.
- Initiatives deliver measurable improvements in service levels, productivity, customer experience or cost efficiency.

## What we’re looking for

- Experience as a Product Manager delivering internal tools, operational products, workflow platforms or automation.
- Strong understanding of customer operations, contact centres, complaints, servicing or regulated processes.
- Ability to work effectively with technical and non-technical stakeholders.
- Strong analytical and problem-solving skills, with an ability to turn data into prioritised action.
- Experience defining measurable outcomes and using experimentation or pilots to validate solutions.
- Excellent written and verbal communication.
- Sound judgement when working with customer data, AI, automation, risk and compliance.
- A pragmatic, delivery-focused approach, balanced with long-term product thinking.

Desirable experience

- Experience in financial services, lending, cards, motor finance or another regulated environment.
- Experience with AI-enabled products, workflow automation or agent-assist tooling.
- Experience working across multiple markets or product lines.
- Familiarity with operational metrics such as service level, occupancy, handle time, resolution rate, quality and customer satisfaction.
- Experience partnering with Data Science, Analytics or Engineering teams.

## About the team

The Central Operations team combines Product and Engineering expertise to build tools for Operations. The team includes product managers, engineering leadership and software engineers, and works through shared collaboration channels and cross-functional partnerships.

Why join us? This role offers the opportunity to work on high-impact products used by operational teams every day, with a direct connection to customer outcomes, colleague experience and business efficiency. You will help shape how Lendable uses technology, data and AI to improve operations across the UK and US.

Life at Lendable

- Winning team: the opportunity to scale up one of the world’s most successful fintech companies
- Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
- Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
- Health coverage: support for your physical and mental wellbeing, including private health cover
- Retirement & savings: long-term financial wellbeing through retirement savings plans
- Employee referral programme: earn a competitive bonus when you refer successful new team members
- Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
- Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our [blog](https://blog.lendable.co.uk/)!

## About Lendable

## Company Overview
- **One-liner**: Lendable is a British fintech company that uses AI and open banking data to provide fast, transparent personal loans, credit cards, and car finance.
- **Entity Type**: Private (Unicorn, last valued at ~£3.5 billion in March 2022)
- **Headquarters**: London, England, United Kingdom
- **Founded**: 2014
- **Founders**: Martin Kissinger, Victoria van Lennep, Paul Pamment, Jakob Schwarz

## Core Business
- **Primary industry**: Financial Technology (Consumer Finance)
- **Target customers**: B2C (prime and near-prime borrowers in the UK, US, and Mexico)
- **Mission or purpose**: To challenge a stale and archaic loans and credit industry by making smart borrowing cheaper, more transparent, and more accessible for responsible people.

## Products & Services
- **Lendable**: The original fast, transparent personal loan platform. Offers instant eligibility checks and guaranteed rates up front, with funds transferred instantly upon approval. Uses open banking and AI to see customers as individuals, not just credit scores.
- **Zable**: A financial superapp that combines borrowing, saving, money management, credit score building, and smarter deals for utilities, mobile contracts, and insurance. Includes the Zable Credit Card and Zable Loans.
- **Autolend**: A car finance product bringing Lendable’s transparency and speed to the auto finance market.
- **Zable Mobile**: A mobile plan launched in partnership with Gigs in October 2025, the first mobile plan by a fintech in Britain.

## Market Standing
- **Valuation/Market Cap**: ~£3.5 billion (as of March 2022 funding round)
- **Key Metric**: Revenue of £446 million (2025); Profitable since 2017
- **Notable Investors/Partners**: Ontario Teachers' Pension Plan Board (lead investor in £210M round), Balderton Capital, Waterfall Asset Management, Goldman Sachs, Passion Capital
- **Growth Signals**: Number 1 issuer of personal loans in the UK by volume; number 2 credit card issuer in the UK (2025); expanded to the US (2021) and Mexico (2026); launched Zable Mobile (first fintech mobile plan in the UK); 800+ employees; 100,000+ Trustpilot reviews with a 5.0* rating; billions in annual originations.

## Competitive Advantages
- **Proprietary AI & Open Banking**: Uses the deepest open banking dataset in the market and advanced AI models to see customers as individuals, not just credit scores, enabling instant, guaranteed rates and higher approval rates for responsible borrowers.
- **Market Leadership**: The number 1 issuer of personal loans in the UK and number 2 credit card issuer, with a track record of profitable growth since 2017.
- **Customer Experience**: 5.0* rating from 100,000+ Trustpilot reviews, driven by a fully digital, hassle-free, and transparent process with no bait-and-switch.
- **Technology-First Platform**: A proprietary platform that automates everything from instant credit decisions to saving customers money with tailored offers, operating as a two-sided marketplace for institutional investors.

## Strategic Focus
- **International Expansion**: Expanding into new markets, with recent entry into Mexico (2026) and existing operations in the UK and US.
- **Product Ecosystem Growth**: Deepening the Zable superapp ecosystem to include mobile plans (Zable Mobile), car finance (Autolend), and more, creating a single platform for all financial decisions.
- **AI & Data Leadership**: Continuing to invest in proprietary AI models and open banking datasets to maintain a competitive edge in credit decisioning and customer personalization.
- **Market Share Capture**: Targeting the £40bn car finance market and further penetrating the US and Mexican markets.

## Why Work Here
- **Culture**: Described as dynamic, driven, and fast-paced, with a focus on low ego, high ownership, and meaningful impact. The team of 800+ spans 45 nationalities and speaks 32 languages.
- **Work Style**: Small teams of exceptional people who are trusted to take ownership and make decisions from day one. Emphasis on building the best technology in-house using new data sources, ML, and AI.
- **Perks**: Regular social events, often involving food. A 4.3* average score on Glassdoor.
- **Location**: Offices in London, Kent (UK), and New York City (US). Hybrid/office policy not explicitly stated but likely flexible given the international team.
- **Engineering Culture**: Focus on building proprietary technology, using new data sources, machine learning, and AI to automate processes. Engineers are trusted to take ownership and drive material impact.

## Sources
1. [lendable.co.uk](https://www.lendable.co.uk/)
2. [careers.lendable.com](https://careers.lendable.com/)
3. [lendable.com](https://www.lendable.com/)
4. [lendable.co.uk/about](https://www.lendable.co.uk/about)
5. [en.wikipedia.org](https://en.wikipedia.org/wiki/Lendable)

## Other roles at Lendable

- [Growth Partnerships Manager](https://feeny.ai/job/growth-partnerships-manager-lendable-london-97zt3bj7c15b) — London, United Kingdom
- [Financial Crime Investigator](https://feeny.ai/job/financial-crime-investigator-lendable-london-tn3mcs3aag7v) — London, United Kingdom / Kent, United Kingdom
- [Analyst](https://feeny.ai/job/analyst-lendable-london-erzd1kdpdzwa) — London, United Kingdom
- [Senior Mobile Quality Engineer](https://feeny.ai/job/senior-mobile-quality-engineer-lendable-united-kingdom-x5vx3vnrbdh3) — United Kingdom
- [Junior Legal Counsel](https://feeny.ai/job/junior-legal-counsel-lendable-london-1eda70srjex8) — London, United Kingdom
- [Senior Credit Analyst](https://feeny.ai/job/senior-credit-analyst-lendable-london-cc1vsazf32ra) — London, United Kingdom
- [Strategy Analytics Manager](https://feeny.ai/job/strategy-analytics-manager-lendable-london-03hxrf35mex0) — London, United Kingdom
- [Senior IT Support Engineer](https://feeny.ai/job/senior-it-support-engineer-lendable-mexico-city-6y8jed9jj281) — Mexico City, Mexico
- [Analytics Engineer (UK Cards)](https://feeny.ai/job/analytics-engineer-uk-cards-lendable-london-6c9tv0ay4yhj) — London, United Kingdom
- [Fraud & Disputes Specialist](https://feeny.ai/job/fraud-disputes-specialist-lendable-london-mzvzg4zj8kzd) — London, United Kingdom