---
title: 'Product Manager, Operations at Upgrade'
canonical: 'https://feeny.ai/job/product-manager-operations-upgrade-phoenix-4v1dwys8p448'
type: 'job'
last_seen: '2026-11-08'
---

# Product Manager, Operations at Upgrade

- **Company:** Upgrade
- **Location:** Phoenix, AZ
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-11-08
- **Apply:** https://job-boards.greenhouse.io/upgrade/jobs/4745526005

## Job description

About the Role:

We’re looking for a Product Manager, Operations to help improve the systems, tools, and workflows that power Upgrade’s day-to-day operations. In this role, you’ll partner closely with Operations, Engineering, and Product teams to identify opportunities for automation, streamline internal processes, and deliver scalable solutions that improve efficiency and the customer experience.

You'll play a hands-on role in gathering business requirements, translating operational needs into technical specifications, coordinating cross-functional initiatives, and supporting projects from planning through implementation. You'll also help evaluate the impact of these initiatives through data and performance metrics.

This is a great opportunity for an analytical, technically curious Product Manager who enjoys solving complex problems, working with diverse stakeholders, and leveraging emerging technologies to drive meaningful business improvements.

This is a hybrid position based in our Phoenix office

What You’ll Do:

- Partner with Operations stakeholders across customer support, servicing, and verifications to identify inefficiencies, understand business needs, and uncover opportunities for process improvement and automation.
- Gather, document, and translate business requirements into clear product specifications, user stories, and actionable deliverables for Engineering teams.
- Support the planning, prioritization, and execution of operational product initiatives, ensuring alignment between business stakeholders and technical teams.
- Improve contact center workflows and customer communication channels, including voice, chat, email, and AI-powered customer support solutions.
- Collaborate on automation and AI initiatives designed to reduce manual processes, optimize agent workflows, and improve operational efficiency.
- Work with cross-functional teams to track project progress, manage dependencies, troubleshoot issues, and ensure successful delivery of product enhancements.
- Leverage data and analytics to evaluate product performance, measure business impact, and identify opportunities for continuous improvement.
- Utilize product management and operational technologies including Jira and Confluence.

What We Look For:

- 2-4 years of Product Management experience, ideally within Financial Services, Fintech, or operational environments.
- Experience with Contact Center, Customer Support, or Servicing operations.
- Strong ability to gather requirements, write product specifications, and collaborate with Engineering teams to deliver technical solutions.
- Working knowledge of SQL, data analysis, and using insights to drive business decisions.
- Experience with third-party APIs, system integrations, and operational platforms such as Genesys. Familiarity with Enterprise Data Warehouses, Sumo Logic, SendGrid, or Heap is a plus.
- Experience leveraging AI tools (ChatGPT, Claude, Gemini, etc.) to improve productivity, analysis, or workflows. Exposure to conversational AI platforms such as Sierra is a plus.
- Strong analytical, problem-solving, communication, and stakeholder management skills.

What We Offer You:

- Competitive salary and stock option plan
- Paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives

## About Upgrade

## Company Overview
- **One-liner**: Upgrade is a neobank offering responsible credit, mobile banking, and payment products including personal loans, credit cards, auto financing, home improvement loans, and high-yield savings.
- **Entity Type**: Private (Series G)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Renaud Laplanche (former founder/CEO of LendingClub)

## Core Business
- Primary industry: Neobanking / Consumer Finance / Fintech
- Target customers: B2C (individual consumers in the U.S. seeking affordable credit, banking, and payment flexibility)
- Mission: “To help our customers move in the right direction with responsible financial products that put more money in their pocket.”

## Products & Services
- **Upgrade Personal Loans**: Fixed-rate installment loans for debt consolidation, home improvement, and major purchases.
- **Upgrade Card**: A hybrid credit card that combines credit card acceptance with installment payment flexibility; recognized as the fastest-growing credit card in the U.S. at launch.
- **Upgrade OneCard™**: A single card offering “Pay Now” (debit-like) and “Pay Later” (installment) options; also available as a secured version for credit-building.
- **Auto Financing**: Indirect auto loans originated through franchise and independent dealerships; surpassed $1 billion in originations by mid-2025.
- **Home Improvement Financing**: Flexible loan programs for contractors and homeowners; surpassed $1 billion in originations by December 2024.
- **Flex Pay** (formerly Uplift): Travel-focused buy now, pay later (BNPL) solution, now rebranded and powering flexible payments for Expedia Group cruise bookings.
- **Premier Savings**: High-yield savings account with competitive APY, no monthly fees, and FDIC/NCUA insurance.
- **Boost Money**: Acquired product offering high-yield savings and secured credit cards.

## Market Standing
- **Valuation**: $7.3 billion (Series G round, October 2025) [wikipedia.org]
- **Key Metric**: Over $50 billion in credit made available to more than 8 million customers since inception. [upgrade.com]
- **Total Equity Raised**: ~$750 million [wikipedia.org]
- **Notable Investors/Partners**: Neuberger Berman (lead Series G), Santander Group, Koch Disruptive Technologies, Coatue Management, DST Global, Ribbit Capital, LuminArx Capital Management. [wikipedia.org]
- **Growth Signals**:
  - Auto loan originations surpassed $1 billion in first ~18 months of indirect lending.
  - Home improvement originations crossed $1 billion by end of 2024.
  - Cruise booking division achieved 23% YoY growth in 2024.
  - Named to CNBC’s World’s Top 250 Fintech Companies (2024, 2025) and USA Today’s Most Trusted Brands in Banking & Financial Services (March 2026). [wikipedia.org]

## Competitive Advantages
- **Hybrid Credit Innovation**: Products like the Upgrade Card and OneCard blur the line between credit cards and installment loans, giving consumers flexibility to avoid revolving debt.
- **Speed of Execution**: Launched several new product lines (auto, home improvement, travel BNPL) in rapid succession and hit billion-dollar milestones within 1–2 years.
- **Deep Industry Experience**: Founded by LendingClub’s former CEO, with a team experienced in marketplace lending and regulatory navigation.
- **Scalable Platform**: Uses a technology-driven, branchless model that keeps costs low and allows fast iteration.

## Strategic Focus
- **Expanding Product Verticals**: Continuing to grow auto, home improvement, and travel (Flex Pay) lending channels.
- **Partnership Growth**: Deepening integrations with major travel platforms (Expedia Group), dealer networks, and contractors.
- **Responsible Credit**: Emphasizing products that help consumers avoid high-interest revolving debt and build credit.
- **Geographic Footprint**: U.S.-focused with remote and regional offices; potential further international expansion via Flex Pay in Canada.

## Why Work Here
- **Culture & Values**: Core values include “We Move Fast,” “We Act as Owners,” “We Help Each Other,” and “We Are Always Learning.” Emphasis on curiosity, continuous improvement, and inclusive team environment. [upgrade.com]
- **Recognition**: Named to Forbes’ America’s Best Startup Employers (2026) and BuiltIn’s Best Places to Work. [upgrade.com]
- **Remote/Hybrid Policy**: Multiple office locations (San Francisco HQ, Atlanta, Phoenix, Montreal, Orange County) and remote-friendly roles (e.g., remote Account Managers, Senior Data Analysts). Not fully remote for all positions, but flexibility exists.
- **Compensation & Benefits**:
  - 100% paid medical, dental, and vision insurance for team members.
  - Competitive salary plus stock options.
  - 401(k) with 4% match, fully vested immediately.
  - Unlimited PTO for salaried positions.
  - Paid parental leave and wellness programs. [upgrade.com]

## Sources
1. [upgrade.com/careers](https://www.upgrade.com/careers/)
2. [greenhouse.io/jobs](https://job-boards.greenhouse.io/upgrade)
3. [upgrade.com/about](https://www.upgrade.com/about/)
4. [upgrade.com/careers/benefits](https://www.upgrade.com/careers/benefits/)
5. [wikipedia.org](https://en.wikipedia.org/wiki/Upgrade,_Inc.)

## Other roles at Upgrade

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- [Dispute Resolution Specialist](https://feeny.ai/job/dispute-resolution-specialist-upgrade-atlanta-hz136twbbepx) — Atlanta, GA
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