---
title: 'Product Manager - Post Booking at BlaBlaCar'
canonical: 'https://feeny.ai/job/product-manager-post-booking-blablacar-paris-xff3kjqnvjvj'
type: 'job'
last_seen: '2026-11-04'
---

# Product Manager - Post Booking at BlaBlaCar

- **Company:** BlaBlaCar
- **Location:** Paris, France
- **Work type:** hybrid
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.lever.co/blablacar/b5bef6bd-4f6c-4830-a366-a50eba4becc3

## Job description

## About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 40 million active members to share rides across 41 countries each year. Its technology matches drivers with empty seats with passengers heading the same way, so they can share the cost of the trip.

BlaBlaCar’s mission is to be the go-to marketplace for shared travel, bringing carpooling, buses, and trains together in one place. Globally, the BlaBlaCar Group also includes Obilet, the leading online bus ticketing platform in Turkey. By partnering with over 20,000 operators, the Group offers a wide choice of affordable and sustainable transport solutions.

In 2025, the BlaBlaCar community connected 2.7 million meeting points worldwide and enabled 138 million connections between travelers. Drivers saved 568 million euros by carpooling, and all of the BlaBlaCar Group’s mobility services contributed to avoiding 4 million tonnes of CO2 emissions.

## Your Mission

As the Product Manager for Post-booking, you will shape the experience passengers have after making a booking, from managing their trips to getting the help they need before, during and after their journey. You will make post-booking a clear, reliable and useful part of the end-to-end BlaBlaCar experience across carpooling, bus and train. You will help passengers feel informed and in control, while reducing friction for our Customer Relationship Teams (CRT) and supporting the growth of our multimodal marketplace. You will co-lead the Post-booking squad with an Engineering Manager and work closely with Product, Engineering, Design, Data, Customer Relationship and our supply stakeholders.

## Your Responsibilities

- Shape the post-booking vision and roadmap: Set a clear direction for the passenger experience after purchase, translating BlaBlaCar’s product strategy and business priorities into a focused roadmap. Take full responsibility for your scope, from strategy through execution.
- Improve the post-booking passenger experience: Identify opportunities to strengthen passenger satisfaction and trust by helping people find the information they need, manage their bookings and feel supported throughout their journey. You will lead the end-to-end product discoveries for those opportunities.
- Optimize CRT contact rate: Partner with CRT teams to understand why passengers get in touch. Improve information on the platform and self-service so passengers can resolve issues with less effort. In particular, you will take over product leadership of our member-facing AI assistant.
- Use insights to guide decisions: Bring together customer feedback, product data and business context to identify opportunities, set priorities and evaluate impact using appropriate KPIs.
- Build alignment across teams: Act as the go-to product partner for Post-booking topics. Communicate the strategy, formalize major decisions and align leadership, Engineering, Design, CRT and other stakeholders.

## Your Qualifications

- Experience: 3+ years in Product Management, ideally in a consumer marketplace, travel, mobility or another complex transactional product. Experience building products across markets, platforms or service types is a plus.
- Customer problem-solving: A track record of simplifying complex journeys and helping customers make confident decisions.
- Analytical approach: Comfortable combining product data, customer feedback and operational insights to identify problems, set priorities and measure results.
- Cross-functional influence: Able to bring Product, Engineering, Design, Operations and business stakeholders together around clear decisions and outcomes.
- Languages: Full fluency in English is mandatory.

If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

## What we have to offer

- 2 to 3 days at the office per week
- 4 additional weeks on top of legal maternity/paternity leaves
- 50% healthcare coverage (Alan)
- Financial support for home office equipment
- Minimum 25 days holiday per year
- Local meal plan policy (Swile card)
- 50% transportation paid (Forfait Mobilité Durable)
- Free unlimited carpooling & bus rides

Interested in joining the ride? Here’s what your hiring journey will look like.

- A 45-min video-call with Talent Acquisition.
- A 45-minute video call with the Lead Product Manager.
- A Remote use case exercise, followed by a 45-minute presentation to a cross-functional panel of key stakeholders.
- A 30-minute video call with your engineering counterpart for final validation.

Our hiring process lasts on average 20-25 days and offers usually come within 48 hours.

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About BlaBlaCar

## Company Overview
- **One-liner**: BlaBlaCar is the world’s leading community-based travel app that connects drivers with empty seats to passengers heading the same way, enabling shared carpool, bus, and train journeys across 41 countries.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Paris, France
- **Founded**: 2006
- **Founders**: Frédéric Mazzella (Founder & Chairman), Francis Nappez (Co-Founder & Technical Advisor to the CEO), Nicolas Brusson (Co-Founder & CEO)

## Core Business
- **Primary industry**: Shared mobility / travel marketplace (carpooling, bus, train)
- **Target customers**: B2C (individual travelers and drivers) and B2B (bus and train operators)
- **Mission or purpose**: To be the go-to marketplace for shared travel, making travel more affordable, sustainable, and social.

## Products & Services
- **[Carpool](https://newsroom.blablacar.com/about-us)**: Drivers share their trips and costs with passengers headed the same way; the core peer-to-peer ride-sharing service.
- **[Bus](https://newsroom.blablacar.com/about-us)**: BlaBlaCar operates a low-cost bus network across Europe and provides access to services from over 6,000 partner operators worldwide.
- **[Train](https://newsroom.blablacar.com/about-us)**: Integration of major rail operators, allowing users to compare and combine train journeys with carpool and bus options in one app.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: 40 million active members per year; 150 million total passengers (carpool, bus, train) as of 2025
- **Notable Investors/Partners**: Not disclosed in available sources
- **Growth Signals**: Operates in 41 countries; partners with 6,000+ bus and train operators; 800 employees from 50 nationalities; 2.7 million tonnes of CO₂ avoided annually; €568 million saved by drivers

## Competitive Advantages
- **Largest community-based carpooling network** with a trusted brand and massive scale across 41 countries.
- **Multi-modal platform** combining carpool, bus, and train in a single app – offering a comprehensive shared travel marketplace.
- **Strong sustainability impact** – 2.7 million tonnes of CO₂ avoided per year, appealing to eco-conscious travelers and regulators.
- **Data network effects** – more users and routes attract more drivers and operators, creating a defensible moat.

## Strategic Focus
- Continue expanding the go-to marketplace for shared travel by deepening multi-modal integration (carpool, bus, train) and growing in existing and new countries.
- Leverage technology to improve matching, pricing, and user experience while maintaining cost efficiency and sustainability goals.

## Why Work Here
- **Culture**: Guided by six “BlaBlaPrinciples” that emphasize learning, risk-taking, simplicity, and collective growth. Strong focus on transparency and open communication (monthly BlaBlaTalks, quarterly CEO updates).
- **Flexibility**: Full remote possible within the country of the role; hybrid options available. Offices in Paris, São Paulo, Warsaw, and other locations.
- **Benefits**: Employee stock ownership plan, 4 additional weeks of 100% paid parental leave, free unlimited carpooling & bus rides, mental health sessions (moka.care), home office equipment support, meal plan (Swile in France), and 1 day per year for NGO volunteering.
- **Engineering**: 250 engineers across two tech hubs; strong emphasis on innovation and calculated risk-taking.
- **Community & Inclusion**: Employee Resource Groups include BlaBlaCar Rainbow (LGBTQIA+), BlaBla Planet (sustainability), and Women & Supporters (gender equality). Regular social events (BlaBlaBreakfast, Yoga, Zumba, seasonal parties).
- **Onboarding**: Two-week onboarding sessions for new hires, plus regular Welcome Days.

## Sources
1. [BlaBlaCar About Us](https://newsroom.blablacar.com/about-us)
2. [BlaBlaCar Jobs – Working at BlaBlaCar](https://jobs.blablacar.com/working-at-blablacar)
3. [LinkedIn Company Page](https://linkedin.com/company/blablacar)
4. [BlaBlaCar Jobs – Home](https://jobs.blablacar.com/)
5. [BlaBlaCar Lever Careers](https://jobs.lever.co/blablacar)

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