---
title: 'Product Manager, Post-Order UX & AI Automation at Gametime United'
canonical: 'https://feeny.ai/job/product-manager-post-order-ux-ai-automation-gametime-united-remote-c1gexk1nr4kc'
type: 'job'
last_seen: '2026-09-14'
---

# Product Manager, Post-Order UX & AI Automation at Gametime United

- **Company:** Gametime United
- **Location:** Remote
- **Compensation:** $169k–$250k
- **Work type:** remote
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/gametimeunited/jobs/5418890008

## Job description

About Us:

Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.

With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.

## The Role

Gametime's Post-Order UX & AI Automation team owns everything that happens after a fan completes a purchase — setting the right expectations, delivering tickets reliably, communicating proactively when things change, and building the tools our Fan Operations team uses to support customers efficiently. This PM will own the roadmap for reducing contact rate and cost to serve while raising fan satisfaction, using AI to power both a better self-service experience for fans and better tooling for the internal team who supports them.

This role is open to various levels/ titles — Senior Product Manager, Staff Product Manager, or Principal Product Manager — we're hiring for the right person and scope, not a fixed level.

## What You'll Own

- Post-order communications: design and streamline the messaging fans receive after purchase — order confirmations, delivery updates, event-change notifications — to set clear expectations and reduce uncertainty
- Ticket delivery experience: improve the reliability and clarity of ticket delivery to reduce delivery-related complaints and negative reviews
- AI-powered self-service: build fan-facing AI tools (e.g., conversational support, automated resolution flows) that reduce human contact rate for common post-order issues
- Agent-assist and internal tooling: build AI-powered tools for our Fan Operations team (e.g., agent-assist, prioritization and routing, automated triage, knowledge retrieval) that reduce handle time and improve resolution quality
- CSAT: drive improvements in fan satisfaction across the post-order journey
- Cost to serve: lower the cost of supporting each transaction as volume grows, balancing automation with service quality
- A roadmap tied directly to contact rate, CSAT, delivery-related complaints, and cost to serve

## What We're Looking For

Common bar:

- A track record of shipping product changes that moved measurable business outcomes
- Strong cross-functional partnership skills — you'll work closely with Fan Operations leadership, Engineering, Data, Trust & Safety, and Supply
- Comfort operating at whatever level you're hired into, from hands-on execution to setting multi-quarter strategy

Domain-specific:

- Experience owning post-purchase experience in a marketplace environment, customer service/support operations, or contact center technology
- Experience shipping AI or LLM-powered product features, ideally in a support or self-service context
- Familiarity with support metrics (contact rate, handle time, CSAT, cost to serve) and how product changes move them
- A data-driven approach — comfort working with SQL/analytics to diagnose where fans get stuck post-purchase

At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.

United States - Pay Range $169,000—$250,000 USD

Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

## About Gametime United

## Company Overview
- **One-liner**: Gametime provides a mobile-first marketplace for last-minute tickets to sports, music, and theater events, enabling users to purchase and access tickets directly from their phone.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2013
- **Founders**: Brad Griffith

## Core Business
- **Primary industry/industries**: Entertainment, Live Events, Ticketing Technology
- **Target customers**: B2C (individual fans seeking last-minute event tickets)
- **Mission or purpose statement**: "Uniting people through shared experiences" by building technology that gets people out into the real world together.

## Products & Services
- **Gametime Marketplace**: A mobile-first platform (iOS and Android) offering last-minute tickets to sports, music, comedy, and theater events in over 60 cities across the U.S. and Canada. Key features include:
    - **All-In Pricing**: Transparent upfront pricing with no hidden fees.
    - **Gametime Guarantee**: Assurance that tickets will be valid and delivered in time for the event.
    - **Real-Time Pricing Engine**: Dynamic pricing powered by machine learning.
    - **AI-Driven Personalization**: Sub-second checkout and tailored recommendations.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed as a private company.
- **Key Metric**: Total Funding: **$71.6M**
- **Annual Revenue**: Approximately **$24.0M** (per LinkedIn data)
- **Notable Investors/Partners**: Accel, Evolution Media, Nimble Partners, Techstars
- **Growth Signals**: Operates in 61 cities across the US & Canada; over 148,000 teams and artists on the platform; 5,423 events listed. The company is actively hiring across Engineering, Product, Data, and Growth, with a stated "AI-First" strategy.

## Competitive Advantages
- **Mobile-First, Last-Minute Focus**: Built from the ground up for on-the-go, spontaneous ticket purchases, differentiating from legacy players who rely on desktop/printer-centric models.
- **AI-First Toolkit**: Every team is empowered to use AI to automate, experiment, and ship faster, creating a tech-forward edge.
- **Founder Mentality Culture**: Hires people who thrive with autonomy, ownership, and a long leash, aiming to attract high-impact talent that moves the needle.
- **Proprietary Technology**: Real-time pricing engine, ML-driven recommendations, and a sub-second mobile checkout are core competitive moats.

## Strategic Focus
- **Remote-First Expansion**: Hiring across 25+ US states with a fully remote setup, no hybrid or mandatory office days.
- **Product & Engineering Investment**: Actively hiring for Staff Engineer, Fullstack Engineer, and Front End Engineer roles to build out the technology stack.
- **Data-Driven Growth**: Scaling CRM, paid search, and SEM efforts to drive fan acquisition.
- **AI Integration**: Continuing to integrate AI across the product and internal operations as a core strategic lever.

## Why Work Here
- **Remote-First Culture**: Fully remote company spanning 25+ US states with no mandatory office days. The company invests in bringing people together for team events throughout the year.
- **Competitive Compensation & Equity**: Offers a "competitive comp" package including an ownership stake in the company.
- **Generous Benefits**: Medical, dental, and vision coverage; paid parental leave; mental wellness support (Lyra Health); open PTO (with a claim that they actually mean it); home office allowance; and "Gametime Credit" to attend events monthly.
- **Engineering Culture**: Described as "fast and build to last" with a bias for shipping. The technology stack includes real-time pricing engines, ML models, and AI-driven personalization. A focus on founder mentality means small teams and big ownership.
- **Hiring Process**: Designed to be fast and transparent, with a 30-minute recruiter chat (may include an AI interviewer), a skills assessment for some roles, and team interviews. The company states they review every application.
- **Recent Leadership**: Brad Griffith (CEO & Founder), Mihir Sambhus (CTO), Danny Guillory (CPO), Dave Zaragoza (CFO), Jon Armitage (CGO).

## Sources
1. [gametime.co - Careers Page](https://gametime.co/company/careers/)
2. [gametime.co - About Us](https://gametime.co/company/about/)
3. [LinkedIn - Gametime United](https://www.linkedin.com/company/gametime-united)
4. [Built In - Gametime United](https://builtin.com/company/gametime-united/faq/workplace-perception)

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