---
title: 'Product Manager at unitQ'
canonical: 'https://feeny.ai/job/product-manager-unitq-san-francisco-htdfryhk11kq'
type: 'job'
last_seen: '2026-09-09'
---

# Product Manager at unitQ

- **Company:** unitQ
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-06-18
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/unitq/bc82b1a6-1695-4987-adbd-e0cdf44fbfbe

## Job description

## About unitQ

At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels.

Backed by leading investors such as Zendesk, Accel,and Google and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. Our mission is to help companies of all sizes deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth through continuous product quality improvement.

## About the Opportunity

We’re looking for a Product Manager to lead initiatives at the intersection of data analytics and AI. In this role, you’ll help define and drive roadmap priorities for systems that process, classify, and visualize large-scale user feedback using technologies like LLMs, retrieval-augmented generation (RAG), and agentic frameworks.You’ll collaborate closely with engineers, designers, and go-to-market partners to ship impactful features that help companies extract value from unstructured data and improve product quality at scale.This is a high-impact role for someone who thrives in technical, fast-moving environments and enjoys blending data, product intuition, and user empathy.

Role Responsibilities:

- Drive the roadmap and execution for AI-powered feedback analytics as a key member of the product team
- Collaborate with engineering and design to deliver insights that are tailored to the needs of different customer personas — from product managers to executives — and integrated into their workflows
- Define and track key product metrics — including insight clarity, relevance for customer roles, engagement with dashboards, and overall impact on decision-making
- Work cross-functionally to deliver customer value from ingestion to visualization and storytelling
- Engage directly with customers — including product and support leaders at top tech companies — to gather feedback, present insights, and shape solutions

About you:

- 4+ years of product management experience, ideally in B2B SaaS or AI/data-focused products
- Familiarity with user engagement or behavioral analytics
- Hands-on experience working with ML/AI technologies, including LLMs, RAG systems, or agentic frameworks
- Working knowledge of SQL and comfort exploring data to inform decisions
- Strong presentation and storytelling skills — able to clearly communicate insights to both technical teams and customer executives
- Proven ability to lead cross-functional work and prioritize under ambiguity
- A customer-first mindset with experience in high-touch, customer-facing roles
- Experience conducting competitive analysis and market research to inform product direction and differentiation

Nice to have:

- Shipped features that analyze unstructured data (e.g., user reviews, tickets, call transcripts)
- Experience building dashboards or working with data visualization tools (e.g., Looker, Retool, Tableau)
- Background in customer success, product operations, or support tooling

Benefits:

- Stock Options
- Flexible Vacation Policy
- Medical coverage through BlueShield and Kaiser
- Dental and Vision coverage through Beam
- 401(k) Plan
- Life Insurance
- FSA and Dependent Care FSA Plans
- $50/month internet/cell phone/equipment reimbursement
- Generous leave policies
- Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead!
- Snacks and dog friendly office environment

At unitQ, we believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow.

## About unitQ

## Company Overview
- **One-liner**: unitQ is the AI quality intelligence platform that unifies every customer signal into one system and connects it to business KPIs so teams know what to prioritize in real time.
- **Entity Type**: Private (Series B; $41M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: Christian Wiklund (CEO) & Nik Lindstrom (CTO)

## Core Business
- **Industry**: AI-powered customer experience and quality intelligence
- **Target Customers**: B2B; product, engineering, customer experience, and leadership teams at digital-first companies
- **Mission**: Close the gap between what customers experience and what companies know about it

## Products & Services
- **monitorQ**: AI-driven customer intelligence that transforms feedback from every channel into real-time insights
- **metricQ**: Connects customer signals to business outcomes (revenue, retention, engagement) and ranks opportunities by actual impact
- **competeQ**: Competitive intelligence – analyzes public competitor feedback across app stores, reviews, and social to benchmark quality
- **supportQ**: Automated QA for support conversations – scores every agent and bot interaction, surfacing coaching opportunities and compliance risks
- **interviewQ**: AI-moderated customer research interviews at scale to replace slow manual research with continuous structured feedback
- **socialQ**: Social engagement monitoring and AI replies to protect brand reputation and guide engagement

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: Annual revenue $7M (latest estimate); total funding $41M (Series A led by Gradient Ventures $11M in 2020, Series B led by Accel $30M in 2021, venture round from Zendesk Ventures in 2024)
- **Notable Customers/Trusted By**: Pinterest, Adobe, PayPal, Bumble
- **Growth Signals**: Headcount ~48 employees across 5 countries (US, Philippines, Bulgaria, Germany, UK); LinkedIn followers 5,521 (+10.8% YoY); integrates with 100+ feedback channels (Zendesk, Salesforce, app stores, social platforms, Slack)

## Competitive Advantages
- Single source of truth for quality across every touchpoint (support, reviews, social, interviews) – no silos
- AI agents that categorize and prioritize every customer signal in real time and tie them directly to business KPIs
- Six purpose-built products in one platform covering intelligence, QA, competitive analysis, and social engagement
- Highest commitment to trust, safety, security, and compliance

## Strategic Focus
- Continue building AI-first products to detect issues the moment they emerge and connect them to business outcomes
- Expand integrations and scale AI-driven customer research to replace slow manual processes
- Enable product, engineering, CX, and leadership teams to make faster, confident decisions grounded in real-time customer reality

## Why Work Here
- Fast-growing, well-funded startup with competitive compensation, unlimited PTO, great health insurance, and wellness programs
- Emphasis on diverse and inclusive teams – “celebrate different cultures, perspectives, and experiences”
- Hybrid/remote flexibility: HQ in San Francisco (501 2nd Street); roles listed as hybrid Bay Area, on-site SF, and remote (e.g., New York)
- AI-first engineering culture with a focus on solving real customer needs; team passionate about building awesome products
- 4.0/5.0 employer rating on LinkedIn (17 reviews) with strong culture (4.1) and career growth (4.0)

## Sources
1. [unitq.com](https://www.unitq.com/)
2. [unitq.com/about-us](https://www.unitq.com/about-us/)
3. [unitq.com/careers](https://www.unitq.com/careers/)
4. [jobs.lever.co/unitq](https://jobs.lever.co/unitq)
5. [linkedin.com/company/unitq](https://www.linkedin.com/company/unitq)

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