--- title: 'Product Manager – Voice of the Customer at Clarity' canonical: 'https://feeny.ai/job/product-manager-voice-of-the-customer-clarity-london-1m5d60prq3k3' type: 'job' last_seen: '2026-09-10' --- # Product Manager – Voice of the Customer at Clarity - **Company:** Clarity - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-10-30 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/clarity/39227e17-ad85-4012-9736-2960a8c762b9 ## Job description ## About Clarity Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting-edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences. We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month-on-month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper growth AI company and redefine an industry. We’re seeking a Product Manager to lead our Voice of the Customer (VoC) product — a core part of Clarity’s platform that turns customer feedback and conversations into actionable insights. This is a unique opportunity for someone passionate about data-driven experience design, AI analytics, and product strategy in the CX space. ## Role Overview As a Product Manager for Voice of the Customer, you’ll own the product vision, strategy, and roadmap for Clarity’s VoC solution. You’ll work cross-functionally with engineering, design, and AI teams to transform real-time feedback, surveys, and conversation data into intelligent insights that help businesses understand their customers at scale. You’ll define how organizations collect, interpret, and act on customer sentiment — shaping a product that bridges customer experience, analytics, and automation. ## Responsibilities - Own the product strategy and roadmap for Clarity’s Voice of the Customer platform. - Collaborate with design, AI, and engineering teams to deliver features that turn customer feedback into actionable intelligence. - Define KPIs, measure adoption and impact, and use data to guide product decisions. - Work closely with customers and partners to understand pain points, validate hypotheses, and translate insights into product priorities. - Partner with marketing and GTM teams to position and launch VoC capabilities effectively. - Collaborate with the AI and data science teams to enhance sentiment analysis, topic detection, and trend dashboards. - Prioritize initiatives that integrate VoC insights with other Clarity modules (Agent Assist, Inbox, Analytics). - Stay ahead of market trends and competitor offerings to ensure Clarity remains at the forefront of AI-driven CX intelligence. ## Requirements - 5+ years of experience in product management, ideally in CX, analytics, or SaaS platforms. - Strong understanding of Voice of the Customer, feedback systems, and customer experience analytics. - Experience working with AI/ML, NLP, or data visualization products is a strong plus. - Proven ability to turn customer insights into clear, measurable product outcomes. - Excellent communication and stakeholder management skills; comfortable aligning across technical and business teams. - Analytical mindset, with experience using data to inform prioritization and feature development. - Bachelor’s degree in business, engineering, computer science, or related field (MBA or equivalent experience preferred). Why Clarity? - Shape the future of AI-powered customer experience analytics. - Freedom to experiment, define, and scale a product that impacts thousands of users. - Competitive compensation, equity, and benefits. - Work with a collaborative, impact-driven team that values creativity, speed, and clarity in execution. ## About Clarity ## Company Overview - **One-liner**: Clarity is a security-first AI customer experience platform that combines customer service automation, AI agents, and voice-of-customer insights to help regulated enterprises close the loop on support issues. - **Entity Type**: Private (Series A funding led by Prosus Ventures) - **Headquarters**: London, United Kingdom - **Founded**: 2022 - **Founders**: Abed Kasaji (CEO) and Pavel Kotchetkov (CTO) ## Core Business - **Primary industry**: AI-powered customer service and customer experience (CX) software, with a strong focus on security and compliance. - **Target customers**: B2B, primarily mid-market and enterprise companies in regulated industries such as fintech, banking, telco, and healthtech. Notable customers include OpenAI, Booking.com, Saudi Electric, Tabby, Careem, and CALO. - **Mission or purpose statement**: "Make every customer experience better" by providing secure, compliant AI that helps companies truly hear their customers. ## Products & Services - **AI Agents**: Smart AI customer support agents that give accurate, rule-following answers from a company’s knowledge base, with built-in guardrails, human-in-the-loop oversight, and the ability to auto-resolve repeat issues. (SaaS) - **Voice of Customer**: A platform that aggregates chats, reviews, social media, and other feedback into one view to surface themes, track sentiment, and close the loop by turning conversations into product improvements. (SaaS) - **Agentic Customer Service**: Combines the above two — AI agents that not only answer questions but also automate routing, escalate to the right team, and drive resolution at scale. (SaaS) ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Total funding — Series A round led by Prosus Ventures, with participation from STV AI Fund (backed by Google) and Sukna Ventures. The company also raised a seed round in 2023. Exact amounts not disclosed in search results. - **Notable Investors/Partners**: Prosus Ventures, STV AI Fund, Sukna Ventures. Also listed on Google Cloud Marketplace. - **Growth Signals**: - Headcount grew 129% year-over-year to 33 employees (as of mid-2026). - Platform serves over 20 million global subscribers and processes 700 million monthly customer interactions (per website). - Customer base includes high-profile names like OpenAI, Booking.com, and Careem. - Active hiring for 4 roles (GenAI Engineer, Full Stack Tech Lead, Product Manager – Voice of the Customer, Senior Data Engineer). ## Competitive Advantages - **Security-first design**: SOC 2 compliant, GDPR and HIPAA compliant, with data encryption in transit and at rest, role-based access, and full audit logs. Built-in guardrails (limits, approvals, audit trails) to prevent hallucinations and unsafe outputs. - **Regulatory focus**: Designed for regulated industries from the ground up, not as an afterthought. - **Closed-loop system**: Uniquely combines AI support, voice of customer, and product improvement in one platform, helping teams fix root causes rather than just tickets. - **Strong backers**: Funding from Prosus Ventures and a Google-backed AI fund provides credibility and resources. ## Strategic Focus - **Current priorities**: Expanding in regulated sectors (fintech, banking, healthtech), deepening AI capabilities (especially agentic workflows), and scaling through go-to-market partnerships (e.g., Google Cloud Marketplace). - **Direction for growth**: Building a global presence with offices in London, NYC, and Riyadh, and targeting enterprise customers across EMEA, North America, and the Middle East. ## Why Work Here - **Culture**: Fast-moving, humble, collaborative team that values customer obsession, craftsmanship, reliability, and thinking like owners. Employees have direct exposure to founders and investors. - **Remote/hybrid policy**: Flexible remote work options, with at least 2 days a week in the London office. Access to every WeWork location worldwide. - **Notable perks**: - Unlimited holiday - £500 yearly budget for courses, events, and upskilling - Meaningful equity in a growing company - ChatGPT Plus subscription - Team events and retreats - Freedom to pitch and run with your own ideas - **Engineering culture**: Emphasis on using the best tools, co-debugging, and high-craft execution. Employees get regular exposure to how a VC-backed AI startup operates. ## Sources 1. [onclarity.com](https://www.onclarity.com/careers) – Careers page with benefits, culture, and values 2. [onclarity.com](https://www.onclarity.com/) – Product overview, security features, and customer metrics 3. [onclarity.com](https://www.onclarity.com/about) – About page with founders, values, and investors 4. [builtin.com](https://builtin.com/company/clarity-onclaritycom) – Company profile with employee count, offices, and job listings 5. [linkedin.com](https://uk.linkedin.com/company/onclarity) – LinkedIn company page with employee growth, funding, and team details ## Other roles at Clarity - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-clarity-london-ahjqww7vv1j8) — London, United Kingdom - [GenAI Engineer](https://feeny.ai/job/genai-engineer-clarity-london-v1dw2k4vs542) — London, United Kingdom - [Web: Full Stack Tech Lead](https://feeny.ai/job/web-full-stack-tech-lead-clarity-london-j40495w4mx03) — London, United Kingdom