---
title: 'Product Manager, Workflows at Standard Template Labs'
canonical: 'https://feeny.ai/job/product-manager-workflows-standard-template-labs-new-york-gb8xcmfqgybe'
type: 'job'
last_seen: '2026-11-07'
---

# Product Manager, Workflows at Standard Template Labs

- **Company:** Standard Template Labs
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/st-labs/9c3d2893-1793-4b37-aff1-a16985e1adc8

## Job description

STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work We’re looking for a hands-on Product Manager who excels at working directly with enterprise customers and turning messy, real-world problems into shipped product. You’ll spend time in the field with customers, deeply understand how IT, support, and operations teams actually work, and transform ambiguous needs into clear product direction. Partnering closely with engineering and design, you’ll lead the delivery of AI-powered features at scale, across large, enterprise organizations.

## What You’ll Do

- Work directly with enterprise customers to observe real workflows, uncover friction and failure points, and identify opportunities where AI can meaningfully improve outcomes.
- Take ambiguous, imperfect inputs - customer conversations, operational data, edge cases - and synthesize them into clear product requirements, PRDs, and prioritized roadmaps.
- Own features end-to-end, from problem definition and solution design through build, launch, and iteration.
- Collaborate tightly with engineering and design to ensure solutions are practical, scalable, and grounded in how customers actually operate.
- Use customer feedback, product usage, and operational metrics to continuously refine and improve shipped features, balancing speed with quality and reliability.

## What We’re Looking For

Core Requirements

- Proven ability to work directly with customers and turn messy, real-world problems into shipped product.
- 4+ years of product management experience, ideally in enterprise SaaS.
- Strong instincts for breaking down complex workflows into solvable, well-scoped product opportunities.
- Comfort working closely with engineers, with a solid understanding of software development concepts and tradeoffs.
- Excitement about building in an AI-first environment where experimentation, iteration, and learning are core to how products are built.

## Nice to Have

- Experience building AI-powered, automation-heavy, or data-driven products.
- Familiarity with APIs, distributed systems, and enterprise integrations.
- Exposure to enterprise deployment, security, compliance, or onboarding challenges.
- Startup or high-growth experience where shipping matters more than perfection.

## Why This Role

- Direct, ongoing access to enterprise customers and ownership over meaningful, high-impact problems.
- A fast-moving, AI-native environment where you can go from idea to production quickly.
- Close collaboration with experienced engineering and design partners who value strong product judgment.
- A role centered on real execution—shipping product, learning from customers, and making tangible improvements every week.

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. The reasonably estimated yearly salary for this role at is: $175,000—$250,000 USD

## About Standard Template Labs

## Core Business
- **Primary industry**: Enterprise IT Service Management (ITSM), AI-powered operations
- **Target customers**: B2B – IT operations, HR/people ops, engineering teams at mid-market and enterprise organizations
- **Mission or purpose**: Reinvent IT service management from the ground up – modern, efficient, and built for the way companies work today, without legacy baggage.

## Products & Services
- **Self-Service**: AI agents that resolve employee requests (password resets, access requests, device issues) through natural conversation, enforcing policy and provisioning automatically.
- **Operator Intelligence**: Enriches incoming tickets with live context, clusters them by root cause, and suggests automations so one fix resolves hundreds of incidents.
- **Axiom™**: A real-time, self-maintaining graph of every person, device, app, and infrastructure relationship. Enables impact analysis, blast radius mapping, and dependency tracing without manual CMDB.
- **Workflow Engine**: AI generates auditable, version-controlled code for workflows; deterministic execution with human-in-the-loop escalation and policy guardrails.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding – not disclosed; backed by prominent investors (see below)
- **Notable Investors/Partners**: Board Director **Matt Jacobson** (General Partner at ICONIQ Capital, board member of Datadog, GitLab, etc.); other investors include Murat Bicer (likely from ICONIQ). Partners: 100+ integrations with identity providers, ticketing systems, cloud infrastructure, and communication tools.
- **Growth Signals**: Founded in 2025, already 25 total employees (15 product+tech), 16 open roles as of mid-2025. In-office 5 days a week in Midtown Manhattan, indicating rapid team scaling.

## Competitive Advantages
- **AI-native architecture** – built from scratch for the AI era, not bolted onto legacy systems.
- **Live graph (Axiom)** – reasons over real-time relationships, not stale snapshots, enabling accurate root cause and impact analysis.
- **Deterministic execution** – every action is auditable, versioned, and reproducible; no black-box magic.
- **Self-maintaining** – integrations adapt when APIs change; no manual CMDB.
- **Policy guardrails** – natural language policies that AI interprets directly, ensuring compliance.

## Strategic Focus
- **Current priorities**: Building the platform modules (self-service, operator intelligence, Axiom) and expanding integration ecosystem. Hiring aggressively across engineering, product, and operations to accelerate product development and go-to-market.
- **Direction for growth**: Displacing legacy ITSM tools (ServiceNow, etc.) with a modern, AI-driven alternative that reduces ticket volume and automates complex workflows.

## Why Work Here
- **Culture highlights**: High ownership, low process – ship meaningful work every week. Technical depth (graph databases, LLM orchestration, self-healing integrations). Real impact on a massive, broken market.
- **Remote/hybrid/office policy**: On-site only – work from Midtown Manhattan office alongside the founding team, five days a week. Collaborative, focused environment.
- **Notable perks**: Offers company equity; Unlimited PTO policy; healthcare benefits. Early-stage startup with strong backing – opportunity to grow with the company.

## Sources
1. [stlabs.com](https://stlabs.com)
2. [stlabs.com/about](https://stlabs.com/about)
3. [stlabs.com/careers](https://stlabs.com/careers)
4. [builtin.com/company/standard-template-labs-0](https://builtin.com/company/standard-template-labs-0)
5. [jobs.ashbyhq.com/st-labs](https://jobs.ashbyhq.com/st-labs)

## Other roles at Standard Template Labs

- [Editor, Agent Experience](https://feeny.ai/job/editor-agent-experience-standard-template-labs-new-york-t81twzmvnhxv) — New York, NY
- [Deployment Strategist](https://feeny.ai/job/deployment-strategist-standard-template-labs-new-york-vkv8eja1nz5q) — New York, NY
- [Team Lead, Software Engineer](https://feeny.ai/job/team-lead-software-engineer-standard-template-labs-new-york-8nc165j0t0n4) — New York, NY
- [Software Engineer, Agents](https://feeny.ai/job/software-engineer-agents-standard-template-labs-new-york-a9q1qfg1vgay) — New York, NY
- [Senior Motion Designer](https://feeny.ai/job/senior-motion-designer-standard-template-labs-new-york-zrzwngq6q3dv) — New York, NY
- [Product Designer, Service Management](https://feeny.ai/job/product-designer-service-management-standard-template-labs-new-york-450s431m1z7w) — New York, NY
- [Growth Marketing Associate](https://feeny.ai/job/growth-marketing-associate-standard-template-labs-new-york-nd226fd6mhwz) — New York, NY
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-standard-template-labs-new-york-atgzsqf74ztm) — New York, NY
- [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-standard-template-labs-new-york-xnyj81m267pk) — New York, NY
- [Mid-Market Account Executive](https://feeny.ai/job/mid-market-account-executive-standard-template-labs-new-york-dzhdn48b5df3) — New York, NY