--- title: 'Product Manager – Workforce Management at Trackforce' canonical: 'https://feeny.ai/job/product-manager-workforce-management-trackforce-montreal-8707mm03de4b' type: 'job' last_seen: '2026-09-15' --- # Product Manager – Workforce Management at Trackforce - **Company:** Trackforce - **Location:** Montréal, Canada - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-05-13 - **Last confirmed live:** 2026-09-15 - **Apply:** https://jobs.lever.co/tracktik/b7756fb2-0ef7-4437-b1fc-46e0f5faba39 ## Job description At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection. We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact. At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software. The Product Manager, Workforce Management, will take hands-on ownership of our workforce management (WFM) solution’s squad operations – including owning the day-to-day execution, backlog quality, and delivery velocity. As you grow, you will increasingly carry the product delivery engine on a day-to-day basis.  As your product knowledge grows, you will be the go-to subject-matter resource and become more customer engaged. This is a high-growth, high-visibility role reporting directly to the Group Product Manager. Previous product managers who have thrived in this role did not arrive as WFM or private security experts. They succeeded because of their tenacity, their collaborative spirit, their willingness to read documentation, experiment hands-on with the software, and their genuine excitement about growingwith the product. ## Key Responsibilities Day-to-Day Squad Leadership - Own and facilitate squad ceremonies – dailies, refinements, sprint planning, and retrospectives. - Become the primary product voice in the squad; resolve day-to-day blocking questions as much as possible before escalating to the Group PM. - Maintain and actively manage the squad’s backlog: write, refine, and prioritize tickets with clear acceptance criteria.  This is a very important, regular and ongoing process. - Track and actively drive ticket velocity from a product management perspective, removing ambiguity that slows engineering. - Collaborate closely and respectfully with engineers, QA, and design to ship high-quality increments. Product Mastery - Become a deep subject-matter expert on our major WFM (aka ‘BOSS’) modules: Scheduling, Time & Attendance, Payroll, and Billing. - Learn the private security domain including: WFM workflows, the significance of key metrics, break-rule compliance, and how security companies win and lose on margins. - Use the product hands-on—explore it, break it, understand every configuration option—so you can have credible conversations with clients and engineering alike. - Study available documentation such as the help guide with genuine curiosity. Stakeholder Collaboration - Build strong, trust-based relationships with Engineering, QA, and Design; act as a collaborative partner rather than a gatekeeper. - Participate in customer-facing conversations as your expertise grows, supporting the Group PM’s client engagement efforts. - Communicate product decisions and trade-offs clearly and tactfully; create dialogue rather than declarations.  Be tenacious without being pugnacious. Strategic Support - Assist the Group PM with competitive research, market analysis, and synthesis of client feedback. - Contribute to roadmap planning and prioritization discussions with well-reasoned, data-informed input. - Proactively surface risks, gaps, and opportunities observed at the squad level.→ List core responsibilities in bullet format. Bold key areas and deliverables so they stand out. Group under subheadings if helpful for readability. Required Qualifications - 2-4 years of product management, business analysis, or equivalent hands-on experience (implementation consultant, scrum master, support specialist, etc.). - Working in agile/scrum environments; Jira tools or equivalent - Demonstrated ability to write clear, well-structured user stories and acceptance criteria coupled with strong verbal communication skills - Bachelor’s degree in business or computer science, or equivalent practical experience ## Preferred Qualifications - Exposure to WFM, payroll, billing, or scheduling software in any industry. - Experience in B2B SaaS, professional services, or field-service-adjacent domains. - Familiarity with the private security industry - Understanding of software development concepts (APIs, data models) to facilitate richer engineering dialogue. Success Metrics - Demonstrate and lead walkthroughs on assigned/core functionality - Deliver on assigned roadmap timeline commitments - Increase velocity on agile rituals (grooming, refinements, etc.) - Meet roadmap key benchmark metrics (post release) - Clear and referenceable documentation / record of work ## Why Trackforce Trackforce is the market leader in security workforce management software!  The industry is in the midst of a digital transformation from heavily manual and/or disjointed processes to a more streamlined technology infused operating model.  AI will become core and you can be in the middle of the journey helping our clients be even more successful. The roadmap matters – clients large and small need what we are building.  Your work will have visible, measure impact in delighting our customers and building our moat.  The domain is complex enough to keep you challenged and growing for years, with career pathways into more senior or specialist roles as you grow. At Trackforce, we operate in a hybrid model of work, offering flexibility to balance in‑office collaboration with remote work. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace. ## Benefits We Offer - Hybrid and flexible work model - Three weeks of vacation starting in your first year - Paid sick days & family obligation days - Comprehensive health & dental coverage from Day 1 - 24/7 telemedicine access - Mental health & wellness support - Life insurance, AD&D, long term‑ disability & critical illness coverage - RRSP & DPSP with employer matching - Employee referral bonus - Paid volunteer day & recognition programs #LI-Hybrid At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate. ## About Trackforce ## Company Overview - **One-liner**: Trackforce is the world’s leading security workforce management platform, combining cloud-native software (TrackTik, GuardTek, Silvertrac) to help organizations schedule, manage, and protect their security personnel and assets across 50+ countries. - **Entity Type**: Private (backed by private equity) - **Headquarters**: Montreal, Quebec, Canada - **Founded**: TrackTik founded in 2010; the combined Trackforce entity formed through a landmark merger (Trackforce Valiant) that united workforce management with enterprise back-office operations. - **Founders**: Scott Kaine (CEO), James Benum (Chief Strategy & Growth Officer), April Downing (CFO), Pierre Vanacker (CISO), Patrick Mulvehill (CCO) ## Core Business - **Primary industry**: Security workforce management software / Physical security operations platform - **Target customers**: B2B – security guard companies, enterprise security teams, facility management firms, and any organization with physical security operations (SMB to large enterprise) - **Mission**: “Every person deserves to feel safe, and every security professional deserves the tools to make that possible.” The company is “the platform behind the people protecting our world.” ## Products & Services - **[Trackforce Platform (TrackTik)]**: Cloud-native security workforce management – scheduling, guard tours, incident reporting, billing, and back-office automation. End-to-end solution connecting field operations to the boardroom. - **[GuardTek]**: Field-first patrol operations – proof of presence, e-reporting, and mobile patrol, trusted across France and beyond. - **[Silvertrac]**: Guard management and reporting built to keep officers accountable and clients informed. All platforms are unified under a single modern platform, offering real-time visibility, audit-ready records, and board-grade analytics. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: 4,600+ customers across 50+ countries; 600,000+ active users; 250M+ guard hours tracked - **Notable Investors/Partners**: Backed by private equity (specific investors not publicly named on their site; the merger was described as “Trackforce Valiant”) - **Growth Signals**: Named to the **Inc. 5000** list of America’s fastest-growing private companies. Global expansion to 50+ countries and 55+ languages. Continues to acquire and integrate legacy platforms (GuardTek, Silvertrac) into one unified offering. ## Competitive Advantages - **40+ years of collective industry expertise** across the combined platforms. - **End-to-end automation**: When a guard clocks in, the entire downstream process (verification, reporting, billing, payroll) flows automatically – no manual steps. - **Compliance & security**: SOC 2 Type II, ISO 27001 & 27017 certified. - **Global reach**: Operates in 50+ countries, supports 55+ languages, making it the most international platform in its category. - **Inc. 5000 recognition** validates rapid growth and market traction. ## Strategic Focus - **Unification**: Bringing TrackTik, GuardTek, and Silvertrac into a single, modern platform for all security workforce needs. - **Global expansion**: Continuing to grow customer base across 50+ countries and supporting more languages. - **Enterprise & mid-market**: Actively hiring Account Executives for SaaS security workforce management software, targeting both mid-market and major accounts. - **Product-led growth**: Investing in product design (Director of Product Management Enterprise) and engineering (Chief Architect, Senior Data Engineer) to scale the platform. ## Why Work Here - **Mission-driven**: “Your work helps organizations around the world protect their people, places, and assets.” Employees find meaning in shipping software that protects real people every day. - **Culture**: “We’re a global team of builders, operators, and problem-solvers united by one purpose.” The company emphasizes curiosity, accountability, and shared commitment to customers. - **Remote/Hybrid Policy**: Remote-friendly global teams with hybrid options in Montreal, Wroclaw (Poland), and US-based roles. Specific roles offer full remote (e.g., Chief Architect, Digital Marketing Specialist) or hybrid (e.g., Senior Data Engineer, Talent Acquisition Specialist). - **Benefits**: Health, Dental, Vision Insurance; Retirement Savings Plans; Paid time off and holidays; Employee Referral Program; Employee Assistance Program; On-site coffee, snacks, and drinks; Flexible Schedule; Competitive Pay. Benefit offerings vary by region. - **Learning & Growth**: Learning budget, equity for all, paid volunteer time. The company invests in employee development. - **Team & Open Roles**: 16 open roles across 8 teams (Engineering, Finance, Marketing, People Operations, Product Design, Professional Services, Renewals, Sales). Notable roles include Chief Architect, Senior Data Engineer, Director of Product Management, and multiple Account Executives. ## Sources 1. [trackforce.com/company](https://www.trackforce.com/company/) 2. [trackforce.com/company/careers](https://www.trackforce.com/company/careers/) 3. [trackforce.com](https://www.trackforce.com/) 4. [jobs.lever.co/tracktik](https://jobs.lever.co/tracktik) 5. 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