---
title: 'Product Operations Analyst (Customer Activations) at Ripple'
canonical: 'https://feeny.ai/job/product-operations-analyst-customer-activations-ripple-singapore-9e86kgyk32t2'
type: 'job'
last_seen: '2026-10-29'
---

# Product Operations Analyst (Customer Activations) at Ripple 

- **Company:** Ripple 
- **Location:** Singapore
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-29
- **Apply:** https://ripple.com/careers/all-jobs/job/8328060?gh_jid=8328060

## Job description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

## THE WORK:

Join Ripple in Singapore as a Product Operations Analyst — Customer Activations This role is uniquely positioned to transform customer experiences by seamlessly integrating them into our innovative products. You'll be at the forefront of a global financial revolution, working cross-functionally to ensure flawless activations and world-class customer support.

## WHAT YOU’LL DO:

- Working cross-functionally with your counterparts in a global business
- Own and coordinate end-to-end activations across multiple Ripple products, coordinating with Treasury, Compliance, Product Ops, CPS, CPE, and Engineering teams to get the job done.
- Detect and bring up blockers to ensure smooth progress and resolution.
- Guide institutional customers through setup steps with clear, professional communications.
- Investigate and resolve edge case scenarios, ensuring strict adherence to data accuracy.
- Report weekly activation status to collaborators with verified information.
- Manage dormant account processes and ensure human review before deactivation.
- Scale activation functions to new products and drive systemic fixes for continuous improvement.

## WHAT YOU'LL BRING:

- 4-5 years of proven experience in client onboarding/activation, payment operations, or customer operations within fintech, payments, banking, or digital assets.
- A 'self-starter' mentality with outstanding coordination skills for multi-team, multi-step processes.
- Strong investigative and problem-solving abilities to trace money and data across systems.
- High attention to detail, documentation in the field, and comfort in a compliance-sensitive environment.
- Excellent written communication skills with institutional clients and internal collaborators.
- Proficiency with CRM (Salesforce) and ticketing (Jira) tools.

## WHO WE ARE:

Do Your Best Work

- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend

Take Care of Yourself

- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our California, UK/EU, Singapore, DIFC, ADGM, Australia, and Switzerland  [Applicant Privacy Notice](https://ripple.com/legal/applicant-privacy-notice/)for reference.

## About Ripple 

## Company Overview
- **One-liner**: Ripple is a financial technology company that provides crypto solutions for businesses, enabling global financial institutions, governments, and developers to store, move, and exchange value.
- **Entity Type**: Private (backed by venture capital)
- **Headquarters**: San Francisco, California, United States (primary office among 15+ global locations)
- **Founded**: Not publicly available in provided sources (commonly reported as 2012)
- **Founders**: Not explicitly listed in provided sources (known founders include Chris Larsen, Jed McCaleb, and others)

## Core Business
- **Primary industry/industries**: Financial technology, blockchain, cryptocurrency, enterprise payments
- **Target customers**: B2B – banks, financial institutions, fintechs, governments, and developers
- **Mission or purpose statement**: “To build a world without economic borders through crypto and blockchain” and “enable the Internet of Value”

## Products & Services
- **Payments**: Real-time cross-border settlement using stablecoins, crypto, and local currencies; settlement in 3–5 seconds with 90% global FX market coverage.
- **Custody**: Secure storage and management of digital assets with governance controls for institutional launch and scaling.
- **Stablecoin (RLUSD)**: Compliance-first stablecoin built for regulated financial institutions, enabling real-time settlement.
- **Tokenization**: Bring real-world assets onchain using Ripple’s custody solution and the XRP Ledger.
- **Prime Brokerage**: Multi-asset clearing, cross-margining, and risk-based financing across traditional and digital assets.
- **Treasury**: Real-time cash visibility, AI-powered forecasting, and global risk management for corporate treasuries.
- **RippleX**: Developer tools and resources for building on the XRP Ledger, one of the fastest and most sustainable public blockchains.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in provided sources (private company)
- **Key Metric**: Total funding not explicitly stated; company has deployed over $600M across 70+ direct investments and 10+ limited partner investments since 2015.
- **Notable Investors/Partners**: “Backed by globally recognized venture capital firms and strategic investors” – specific names not listed in provided sources.
- **Growth Signals**: Over 1,000 employees across 15+ offices; hundreds of customers in 50+ countries; 122 open roles listed on careers page (as of search date); strong hiring across engineering, sales, and product departments.

## Competitive Advantages
- Proprietary XRP Ledger – fast, low-cost, sustainable public blockchain.
- Speed and scale: payments settle in 3–5 seconds with 90% coverage of global FX markets.
- Regulatory-first approach: works with regulators, governments, and central banks to ensure compliance.
- Established enterprise trust: hundreds of financial institutions and governments use Ripple’s products.
- End-to-end suite: payments, custody, stablecoin, tokenization, treasury – all from one partner.

## Strategic Focus
- Modernizing global financial infrastructure by bridging traditional finance with digital assets.
- Expanding stablecoin (RLUSD) adoption among regulated institutions.
- Driving tokenization of real-world assets using the XRP Ledger.
- Growing developer ecosystem through RippleX and XRP Ledger tooling.
- Deepening partnerships with banks, fintechs, and governments worldwide.

## Why Work Here
- **Culture**: Collaborative, transparent, and inclusive environment with a strong mission to increase global economic fairness.
- **Remote/Hybrid/Office**: Multiple offices in key tech and financial centers (San Francisco, New York, London, Dubai, Singapore, Sydney, Toronto, etc.); specific remote policy not detailed in provided sources.
- **Notable Perks**: Not explicitly listed, but the company emphasizes “passion for purpose”, “deep respect for diversity”, and the opportunity to work on impactful blockchain and crypto solutions.
- **Engineering Culture**: Focus on “powerful innovation” and building breakthrough crypto solutions; teams work on cutting-edge blockchain infrastructure, payments, and developer tools.

## Sources
1. [Ripple Careers](https://ripple.com/careers/)
2. [Ripple Company Page](https://ripple.com/company/)
3. [Ripple Homepage](https://ripple.com/)
4. [Ripple All Jobs](https://ripple.com/careers/all-jobs/)
5. [Ripple LinkedIn](https://www.linkedin.com/company/ripple)

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