--- title: 'Product Operations Analyst at Teikametrics' canonical: 'https://feeny.ai/job/product-operations-analyst-teikametrics-india-wwstpadfb3c8' type: 'job' last_seen: '2026-09-12' --- # Product Operations Analyst at Teikametrics - **Company:** Teikametrics - **Location:** India - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/teikametrics/b144b9bc-9d02-4b13-88f0-44b431476c7c ## Job description ## ABOUT THE COMPANY Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform. Our proprietary orchestration layer functions as prompt intelligence, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplace use cases. For more information, visit www.teikametrics.com. ## ABOUT THE ROLE As a Product Operations Analyst, you will sit at the intersection of Product, Engineering, and our customers. You will help ensure the Teikametrics platform is working as intended, investigate issues, surface insights from operational data, and identify opportunities to improve the product experience. This is a highly collaborative role for someone who enjoys digging into problems, working with data, and connecting the dots between what our customers experience and what our product teams build. **Candidates based in Bangalore are preferred ## WHO YOU ARE - 2–3 years of professional experience in a technical SaaS environment - Hands-on experience providing technical support and troubleshooting SaaS applications - Experience in supporting e-commerce platforms such as Amazon, Walmart, or TikTok Shop is a plus - Strong SQL knowledge for troubleshooting, data validation, and issue investigation - Familiarity with JIRA, Confluence, or similar ticketing and support tools - Proficiency with Excel and/or Google Sheets for data analysis, reporting, and troubleshooting - Able to work independently with minimal supervision and effectively manage multiple support requests. ## HOW YOU'LL SPEND YOUR TIME - Monitor Escalation queues: Maintain the data and functional integrity of the Teikametrics application by following up on internal requests in a timely manner. - Solve problems: Own and investigate platform issues through technical troubleshooting and ensure they are clearly documented and communicated directly until full resolution. - Connect across teams: Partner closely with Product Managers, Designers, Engineers, and other stakeholders to communicate issues, insights, and updates. - Improve the product: Identify patterns, gaps, and opportunities to improve product functionality, internal processes, and the customer experience. - Champion the customer: Develop a deep understanding of the in-app customer experience and bring the voice of the customer to Product and Engineering. ## WHAT CAN HELP YOU STAND OUT - Familiarity with Amazon Seller and Vendor Central advertising platforms - Familiarity with Walmart Seller Center and Supplier Portal advertising platforms - Knowledge or experience with additional advertising marketplaces such as TikTok. ## WE'VE GOT YOU COVERED - Every Teikametrics employee is eligible for company equity - Remote Work Flexibility - Work from home or from our offices, with flexible remote options - Broadband reimbursement - Group Medical Insurance – Coverage of INR 7,50,000 per annum for a family - Crèche benefit Press Reference about Teika Teikametrics’ Marketplace Optimization Platform, Announces Artificial Retail Intelligence (ARI): An AI-Powered Tool Designed to Drive Cross-Marketplace Success The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended. #LI-Remote Beware of Recruitment Scams Teikametrics will never ask you to communicate via WhatsApp, Telegram, or other messaging apps during our hiring process. We do not request payment, financial information, or purchases of equipment during recruitment. All legitimate job openings are posted on our official careers page at teikametrics.com/careers, and our recruiters will only contact you through LinkedIn or official company email addresses (@teikametrics.com). If you're unsure about a communication you've received, please contact us directly at careers@teikametrics.com to verify. ## About Teikametrics ## Company Overview - **One-liner**: Teikametrics provides an AI-powered marketplace optimization platform that helps brands and agencies manage and grow their business on Amazon, Walmart, and TikTok Shop. - **Entity Type**: Private (Series B) - **Headquarters**: Boston, Massachusetts, United States - **Founded**: 2015 - **Founders**: Alasdair McLean-Foreman ## Core Business - **Industry**: Technology, Information and Internet (e-commerce technology / retail marketplace optimization) - **Target Customers**: B2B – brands, sellers, and agencies operating on major online marketplaces (Amazon, Walmart, TikTok Shop) - **Mission Statement**: "Help sellers and brand owners maximize their potential on the most valuable marketplaces by bringing data, AI, and expertise together in one streamlined system." ## Products & Services - **Flywheel Platform (Marketplace Optimization Platform)**: A unified SaaS platform powered by Teikametrics' proprietary Generative AI engine, ARI (Artificial Retail Intelligence). It integrates advertising management, listing content optimization, inventory planning, and performance analytics into a single operating system. - **Ad Management**: Automated and AI-driven advertising management for Amazon, Walmart, and TikTok Shop. - **Inventory Optimization**: Tools to plan and manage inventory levels across marketplaces. - **Multichannel Feed Optimization**: Ensures product listings are optimized across multiple sales channels. ## Market Standing - **Valuation**: Not publicly disclosed. - **Total Funding**: $65 million (across 3 rounds). - **Key Financials**: Annual Revenue of approximately $23.5 million (as of most recent estimate). - **Notable Investors**: Intel Capital (led Series B in 2021), Jump Capital, FJ Labs. - **Key Metric**: Reports serving "thousands of brands and agencies." - **Growth & Signals**: - Has expanded its platform to support TikTok Shop alongside Amazon and Walmart. - Maintains a global presence with offices in the US (Boston, Seattle, New York) and India (Bengaluru), with team members in 8 countries. - Active hiring for senior roles including a Chief Technology Officer, indicating a focus on tech leadership and product development. ## Competitive Advantages - **Proprietary AI Engine (ARI)**: Their "Artificial Retail Intelligence" engine is patent-pending and purpose-built for retail marketplaces, differentiating them from general-purpose AI tools. - **Unified Platform**: Combines advertising, listings, inventory, and analytics in one system, reducing the need for a complex tech stack. - **Domain Expertise**: Founded by an early Amazon third-party seller (CEO), giving the company deep, firsthand experience in marketplace dynamics. - **Global Footprint**: Engineering and operational presence in both the US and India provides a diverse talent pool and potential for 24/7 operations. ## Strategic Focus - **Product Expansion**: Continues to add new marketplace channels (e.g., TikTok Shop) to its platform. - **AI Leadership**: Deepening its investment in the ARI engine to automate more complex retail decisions. - **Hiring for Growth**: Active recruitment for a CTO and other senior technical roles suggests a focus on scaling the engineering organization and advancing the product roadmap. ## Why Work Here - **Mission-Driven**: The company has a clear, focused mission to empower sellers on major marketplaces with data and AI. - **Work Environment**: The company promotes a "hybrid workspace" model, with core hubs in Boston (HQ), Seattle, and Bengaluru. Remote work is available for some roles (e.g., Senior Site Reliability Engineer). - **Culture**: Described as "grounded in collaboration, curiosity, and continuous learning." The company values a blend of advanced AI and human expertise. - **Compensation & Benefits**: - Offers performance bonuses. - Provides family medical leave and other healthcare benefits. - **Global Team**: A diverse, international team spanning the US, India, China, Ukraine, and more, offering a global perspective. - **Employer Rating**: 3.4/5.0 (based on 191 reviews). - Work-Life Balance: 3.6 - Compensation: 3.2 - Culture: 3.2 - Career: 3.2 - **Job Postings**: 5 active positions (as of recent data), including Strategic Growth Account Manager, Senior Account Executive, and Chief Technology Officer. ## Sources 1. [LinkedIn Company Page](https://linkedin.com/company/teikametrics) 2. [Teikametrics Official Company Site](https://www.teikametrics.com/company-2/) 3. [Teikametrics Official Site](https://www.teikametrics.com/company/) 4. 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