---
title: 'Product Operations Associate at incident.io'
canonical: 'https://feeny.ai/job/product-operations-associate-incident-io-london-n61q593y855t'
type: 'job'
last_seen: '2026-11-11'
---

# Product Operations Associate at incident.io

- **Company:** incident.io
- **Location:** London, United Kingdom
- **Compensation:** £55k–£76k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-10
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/incident/5f72d65f-e474-44b4-b9ee-36b24ac3e80d

## Job description

A little about us [incident.io](http://incident.io) is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

## About the role

We're looking for a bright, analytical problem-solver early in their career to join our Product Development team at incident.io. This is a junior, hands-on role for someone who enjoys getting stuck into complex problems, bringing structure to ambiguity and making things happen. You'll work closely with our Product Managers, helping unblock important work and taking ownership of projects that don't always have an obvious solution. The work is varied. You might be figuring out how to improve the flow of customer feedback between our go-to-market and Product teams, helping coordinate the legal and financial work needed to expand into new markets, or working through challenges with our telecom operations. Some projects will involve research, analysis and figuring out the best approach. Others will be much more execution-focused, where the challenge is coordinating different teams, navigating blockers and making sure things actually get done. You'll need to be comfortable doing both. We're particularly interested in people who've spent the first couple of years of their career in management consulting or a similarly analytical, project-based environment. You'll have developed a strong foundation in structured problem-solving and be looking for an opportunity to apply those skills within a growing technology company. You don't need previous experience in Product Management or Product Operations. In fact, this isn't a traditional role in either of those areas. We're much more interested in how you think, how quickly you learn and your ability to take a problem and run with it.

## What you'll be doing

- Breaking down complex problems: Taking unfamiliar or loosely defined challenges, figuring out what needs to happen and turning them into clear, actionable steps.
- Driving projects forward: Owning pieces of work from start to finish, keeping things moving and making sure the right people are involved.
- Unblocking our Product teams: Picking up important work that sits across teams, removing obstacles and helping our Product Managers stay focused on building great products.
- Working across the business: Building relationships with people in Product, Engineering, GTM, Finance, Legal and beyond to get things done.
- Finding better ways of working: Spotting gaps or inefficiencies, understanding what's causing them and putting practical improvements in place.
- Getting stuck into the details: Whether that's researching an unfamiliar problem, coordinating stakeholders or working through the administrative details needed to get something over the line, you're happy to do what's needed.

## What we're looking for

- Early-career experience: Ideally around 1–3 years of professional experience, particularly in management consulting, strategy consulting or another analytical, project-based role.
- Structured problem-solving: You know how to approach an unfamiliar problem, break it down and work towards a sensible solution.
- Strong analytical skills: You're comfortable working with information, identifying what's important and using evidence to inform decisions.
- Ownership and follow-through: You're someone who takes responsibility for getting things done, rather than waiting to be told what to do next.
- Clear communication: You can explain your thinking simply, ask good questions and work effectively with different people.
- Curiosity and adaptability: You learn quickly, enjoy variety and are comfortable switching between different types of work.
- A pragmatic attitude: You're not precious about the work you take on. You care about making an impact, even when that means getting stuck into the less glamorous details.

Supporting you We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

- Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.
- Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.
- First Friday of every month off. Yes, seriously.
- Enhanced pension. We put real money in, because future-you deserves better than an afterthought.
- Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.
- Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
- Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.
- Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.

## About incident.io

## Company Overview
- **One-liner**: incident.io provides an all-in-one AI-powered incident management platform that helps fast-moving teams respond to outages, coordinate on-call, and keep customers informed.
- **Entity Type**: Private (Series B, raised $62M at ~$400M valuation)
- **Headquarters**: London, UK (with offices in San Francisco and New York)
- **Founded**: 2021
- **Founders**: Stephen Whitworth (CEO), Pete Hamilton (CTO), Chris Evans (CPO)

## Core Business
- **Primary industry**: Incident management / IT operations / DevOps
- **Target customers**: B2B, primarily mid-market to enterprise (organisations of 200+ users), including engineering, product, support, and increasingly security teams
- **Mission**: “Move fast when you break things” — empower teams to respond quickly, coordinate clearly, and get better each time something breaks

## Products & Services
- **Response**: End-to-end incident lifecycle management, deeply integrated with Slack and Microsoft Teams, with AI-powered workflows to accelerate resolution
- **On-call**: Modern on-call scheduling with noise reduction, designed for humans — competes directly with PagerDuty (used by 70% of customers)
- **Status Pages**: Automated, transparent status updates to keep customers informed during incidents
- **Investigations**: AI-driven root cause analysis that surfaces failing PRs and suggests fixes, often before the responder has opened their laptop
- **AI Copilot**: Summarises incident calls, queries monitoring tools like Datadog, and generates action items

## Market Standing
- **Valuation**: ~$400 million (Series B, April 2025) — [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)
- **Key Metric**: Total funding $96M; annual revenue not disclosed, but customer base tripled in the last 12 months
- **Notable Investors/Partners**: Insight Partners (Series B lead), Index Ventures, Point Nine Capital
- **Growth Signals**: 190 employees across London, SF, and NY; over 1,000 customers including Netflix, Airbnb, Block, Linear, Ramp, and Etsy; 250,000 incidents managed since founding; 75% of new customers are U.S.-based — [incident.io/careers](https://incident.io/careers), [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)

## Competitive Advantages
- **All-in-one platform**: Combines on-call, response, status pages, and AI investigation — reducing tool fragmentation that plagues incident management
- **AI-first, pragmatically**: Uses AI where it genuinely adds value (investigation, summarisation, root cause analysis) rather than for hype — [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
- **Office-first culture**: High-bandwidth collaboration and pace, attracting talent who thrive in an in-person environment
- **PagerDuty Rescue Program**: Aggressive migration offering (white-glove migration, contract buyout) to capture market share — [incident.io](https://incident.io/)
- **Strong product-led growth**: Engineers love the product, driving organic adoption

## Strategic Focus
- Deepen AI capabilities for incident investigation and remediation (moving toward autonomous fixes)
- Expand into security incident response (already seeing adoption from security teams)
- Grow U.S. market presence through sales and marketing
- Continue to build out the platform to cover the full incident lifecycle

## Why Work Here
- **Culture**: High trust, high standards, fast execution. Values: *Make it magic*, *Find a way*, *Raise the pace*, *Trust by default*, *Win together* — [incident.io/careers](https://incident.io/careers)
- **Work environment**: Office-first in London (4–5 days/week expected, with occasional remote weeks); offices in SF and NY. Not a remote-first company — [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
- **Engineering culture**: 1–3 week projects, broad product surface area, written alignment (scopes, design docs, thorough commit messages), AI used where it genuinely helps
- **Growth**: Well-funded, fast-growing, strong market position — career-defining problems and a wildly talented team
- **Perks**: Not explicitly listed, but emphasis on sane work-life balance, autonomy, and working on a product customers genuinely love

## Sources
1. [incident.io/careers](https://incident.io/careers)
2. [incident.io](https://incident.io/)
3. [LinkedIn](https://www.linkedin.com/company/incident-io)
4. [incident.io/blog/incident-io-behind-the-curtain](https://incident.io/blog/incident-io-behind-the-curtain)
5. [TechCrunch](https://techcrunch.com/2025/04/10/incident-io-raises-62m-at-a-400m-valuation-to-help-it-teams-move-fast-when-things-break/)

## Other roles at incident.io

- [BDR Manager](https://feeny.ai/job/bdr-manager-incident-io-san-francisco-fcbqewfzahsp) — San Francisco, CA
- [GTM Associate](https://feeny.ai/job/gtm-associate-incident-io-san-francisco-cxbw9r5bpgnc) — San Francisco, CA
- [GRC Engineer](https://feeny.ai/job/grc-engineer-incident-io-london-th6sr2m5hq25) — London, United Kingdom
- [Senior GTM Talent Partner](https://feeny.ai/job/senior-gtm-talent-partner-incident-io-san-francisco-0yq6nmzk6z0m) — San Francisco, CA
- [Cloud Security Engineer](https://feeny.ai/job/cloud-security-engineer-incident-io-london-37qsp1mvyqtc) — London, United Kingdom
- [Commercial Legal Counsel](https://feeny.ai/job/commercial-legal-counsel-incident-io-san-francisco-cvtd7yc7fk8y) — San Francisco, CA
- [Strategic Customer Success Manager](https://feeny.ai/job/strategic-customer-success-manager-incident-io-london-d67r7rmjrcxy) — London, United Kingdom
- [GTM Talent Partner](https://feeny.ai/job/gtm-talent-partner-incident-io-london-sn8gmv7sgykb) — London, United Kingdom
- [Account Executive](https://feeny.ai/job/account-executive-incident-io-new-york-6tnwfsz7cr2y) — New York, NY
- [Account Executive](https://feeny.ai/job/account-executive-incident-io-san-francisco-a762xtjkmeqy) — San Francisco, CA