--- title: 'Product Operations Associate, Tier 1 at Anduril Industries' canonical: 'https://feeny.ai/job/product-operations-associate-tier-1-anduril-industries-santa-ana-california-g8hjexa5351c' type: 'job' last_seen: '2026-09-26' --- # Product Operations Associate, Tier 1 at Anduril Industries - **Company:** Anduril Industries - **Location:** Santa Ana California, United States - **Compensation:** $68k–$90k - **Posted:** 2026-03-26 - **Last confirmed live:** 2026-09-26 - **Apply:** https://boards.greenhouse.io/andurilindustries/jobs/5081383007?gh_jid=5081383007 ## Job description Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. ## ABOUT THE TEAM The Product Operations team is responsible for maintaining the health of our deployed assets across different products and business lines. Our core functions span everything from issue intake and triage to resolution and optimization. We do this by providing a suite of capabilities including managing customer relationships, fleet observability and monitoring, and data analytics. We work within a broader sustainment ecosystem that includes many functional teams across a business line, including Program Management, Engineering, Mission Operations, and Deployments. This team is a crucial component of ensuring customer and mission success, and plays a critical role in shaping how Anduril continues to execute its mission of providing cutting-edge capabilities to the United States and its allies. ## ABOUT THE JOB We are looking for a Product Operations Associate, Tier 1 to join our Help Desk operations and support our rapidly growing team in Santa Ana, CA. In this entry-level on-site position, you will assist in supporting our customers and their fielded assets by helping to triage and resolve issues across software and hardware products. You will work closely with more experienced team members, follow established processes, and escalate complex issues as needed. This role is a great opportunity to develop your technical skills, gain hands-on experience, and contribute to a mission-critical operation. You should have a strong interest in technology, a willingness to learn, and the ability to respond quickly and effectively to customer needs. If you are passionate about groundbreaking technology and want to be part of a team supporting national security efforts, Anduril is interested in speaking with you. ## WHAT YOU’LL DO - Assist in the intake, triage, and resolution of Anduril’s customer issues related to hardware and software products - Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems - Follow established runbooks and processes to troubleshoot and escalate issues appropriately - Communicate clearly and professionally with customers and internal teams - Document and update knowledge base articles and standard operating procedures (SOPs) under guidance - Collaborate with team members to maintain operational readiness and support 24x7 shift coverage - Identify recurring issues and suggest opportunities for process improvements - Participate in training sessions and continuously develop your technical knowledge ## REQUIRED QUALIFICATIONS - Bachelor’s degree or equivalent experience in a related field, or relevant technical certifications - 2+ years of experience in a 24x7 technical-oriented support, help desk, or customer service environment preferred - A fundamental understanding of hardware, software, and networking concepts - Open to working within a 24x7x365 operation and support non-standard, overnight, or weekend shifts - Must be able to work on-site at our Santa Ana, CA location - Must be able to obtain and hold a U.S. Secret security clearance; prior clearances or background investigations are a plus ## PREFERRED QUALIFICATIONS - Familiarity with ticketing systems such as Salesforce Service Desk, Jira, or ServiceNow - Exposure to military or government hardware and software systems is a plus - Strong verbal and written communication skills - Ability to work effectively as part of a team and execute established procedures - Detail-oriented with a customer-focused mindset - Willingness to learn and adapt in a fast-paced environmentInterest in embedded systems, sensors, robotics, or national security technology US Hourly Range $68,000—$90,000 USD The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: ## Benefits At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, [Explore Our Benefits](https://www.anduril.com/careers). Protecting Yourself from Recruitment Scams Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information. To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind: - No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates. - Please always verify communications: - Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address. - Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com. - Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links. - What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts. Data Privacy To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/. By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security. ## About Anduril Industries ## Company Overview - **One-liner**: A military technology company developing AI-powered autonomous systems and software for defense and national security. - **Entity Type**: Private (Series H) - **Headquarters**: Costa Mesa, California, USA - **Founded**: 2017 - **Founders**: Palmer Luckey, Trae Stephens, Matt Grimm, Joe Chen, Brian Schimpf ## Core Business - Primary industry: Defense, aerospace, artificial intelligence, robotics - Target customers: Primarily B2G – U.S. Department of Defense, allied governments (e.g., UK, UAE), and border security agencies (e.g., CBP) - Mission/purpose: To accelerate the adoption of advanced technology in defense, with a focus on autonomous systems, AI-driven decision-making, and rapid production at scale. ## Products & Services - **[Lattice](https://en.wikipedia.org/wiki/Anduril_Industries#Lattice)**: AI-powered software platform that fuses sensor data from multiple sources (Anduril and third-party) to detect, identify, and track objects in real time. Core to all Anduril systems. - **[Sentry Tower](https://en.wikipedia.org/wiki/Anduril_Industries#Sentry_Tower)**: Autonomous, solar-powered surveillance tower (33ft) with cameras, radar, thermal imaging, and comms – used for border security and military base protection. - **[Ghost](https://en.wikipedia.org/wiki/Anduril_Industries#Ghost)**: Small, portable unmanned aerial system (UAS) for reconnaissance and surveillance; used by U.S. Marines and other forces. - **Altius Family**: Tube-launched, fixed-wing UAVs (e.g., Altius 600, Altius 700M) that can be deployed from aircraft, ground vehicles, or larger UAVs. - **Fury (YFQ-44A)**: Semi-autonomous collaborative combat aircraft (CCA) developed for the U.S. Air Force’s CCA program; first flight in October 2025. - **IVAS (Integrated Visual Augmentation System)**: Anduril took over development from Microsoft in 2025; a heads-up display/goggle system for ground soldiers. ## Market Standing - **Valuation**: $61 billion (Series H, May 2026) – [en.wikipedia.org](https://en.wikipedia.org/wiki/Anduril_Industries) - **Annual Revenue**: $2 billion (2025) – [en.wikipedia.org](https://en.wikipedia.org/wiki/Anduril_Industries) - **Total Funding**: ~$12.7 billion (across all rounds, including $5B raise in May 2026) – [robotics.press](https://robotics.press/news/anduril-deep-dive/) - **Notable Investors**: Founders Fund, Andreessen Horowitz, Thrive Capital, 8VC, General Catalyst, Lux Capital, Valor Equity Partners, D1 Capital Partners, Sands Capital - **Notable Customers/Partners**: U.S. Air Force, U.S. Army, U.S. Space Force, U.S. Customs and Border Protection (CBP), UK Home Office, Royal Navy, Edge Group (UAE), OpenAI - **Growth Signals**: - Raised $5B in May 2026 at a $61B valuation, up from $14B in August 2024 - Constructing Arsenal-1, a $1B hyperscale manufacturing facility in Ohio, with partnerships from Ohio State University - Acquired multiple companies between 2021-2026 (Area-I, Adranos, Blue Force Technologies, Numerica, Klas, ExoAnalytic Solutions, etc.) - Won contracts for CCA development (Air Force), robotic combat vehicle software (Army), and CBP border surveillance - Took over IVAS program from Microsoft (2025) - Employees grew from ~90 in 2017 to 7,000 in 2026 ## Competitive Advantages - **Vertically integrated**: Designs, manufactures, and operates its own hardware (drones, towers, missiles) and software (Lattice), enabling rapid iteration. - **AI-first approach**: Lattice provides a common operating picture across domains, reducing decision latency in combat scenarios. - **Speed of production**: Arsenal projects aim to produce advanced autonomous systems faster than traditional defense primes. - **Government trust**: Deep relationships with DoD and allied agencies, demonstrated by multi-million-dollar contracts and classified work. - **In-person, security-focused culture**: Proximity to military bases, industrial equipment, and classified contract requirements create a unique operational moat. ## Strategic Focus - **Hyperscale manufacturing**: Build Arsenal-1 (Ohio) and subsequent “Arsenal” facilities to manufacture autonomous weapons at near-peer-competitive speed. - **Space domain**: Acquired ExoAnalytic Solutions (March 2026) to expand into space-based intelligence and surveillance. - **Collaborative Combat Aircraft (CCA)**: Fury is a key program; competing for Air Force’s CCA Increment 1. - **International expansion**: Partnership with UAE’s Edge Group; sales to UK (Royal Navy, Home Office); plans to serve other Five Eyes and allied nations. - **AI integration**: Partnership with OpenAI to enhance defense systems; Lattice already used by Space Force for surveillance networks. ## Why Work Here - **Mission-driven work**: Direct impact on national security and defense technology – opportunity to work on cutting-edge AI, robotics, and autonomous systems. - **Culture**: Emphasizes in-person collaboration due to security requirements, industrial equipment, and classified programs. Offices include Costa Mesa (HQ), Boston, Atlanta, Seattle, Washington D.C., London, and Sydney. - **Growth trajectory**: Company has grown from 90 employees to 7,000 in ~9 years; significant investment in new facilities and acquisitions indicates continued expansion. - **Engineering focus**: Heavy investment in software, AI, hardware, and manufacturing engineering – roles span from software engineers to aerospace engineers to production specialists. - **Notable perks/benefits**: Not detailed in public sources, but the company offers competitive compensation in a high-stakes, high-impact environment. The Ohio Arsenal-1 facility will employ many from Ohio State University’s applied science programs. ## Sources 1. [en.wikipedia.org](https://en.wikipedia.org/wiki/Anduril_Industries) – Wikipedia: Anduril Industries (key facts, revenue, employee count, product details, funding, acquisitions) 2. [tracxn.com](https://tracxn.com/d/companies/anduril/__qqOI0HKR47lFXorj9FAQlDfmJOqfOpDNWiW3JcO--ss) – Tracxn: Anduril company profile, funding stage, founders 3. [robotics.press](https://robotics.press/news/anduril-deep-dive/) – Robotics Press: Deep dive on valuation, revenue, total funding, employee estimate 4. [anduril.com/careers](https://www.anduril.com/careers) – Official careers page (search result summary) 5. [anduril.com/open-roles](https://www.anduril.com/open-roles) – Open roles listing ## Other roles at Anduril Industries - [Senior Strategic Finance Analyst, AD&S](https://feeny.ai/job/senior-strategic-finance-analyst-ad-s-anduril-industries-costa-mesa-california-fs4c19bcf8pr) — Costa Mesa California, United States - [Technical Program Manager, Core Technology](https://feeny.ai/job/technical-program-manager-core-technology-anduril-industries-costa-mesa-znj9wpcasft1) — Costa Mesa California, United States - [Senior Technical Program Manager](https://feeny.ai/job/senior-technical-program-manager-anduril-industries-costa-mesa-california-nz0gkbfcrb5n) — Costa Mesa California, United States - [Technical Program Manager](https://feeny.ai/job/technical-program-manager-anduril-industries-costa-mesa-california-m4n8684ca156) — Costa Mesa California, United States - [Senior Manufacturing Test Engineer, Connected Warfare](https://feeny.ai/job/senior-manufacturing-test-engineer-connected-warfare-anduril-industries-santa-jqr6xahv3w8x) — Santa Ana California, United States - [Mission Software Engineer, Mission Systems](https://feeny.ai/job/mission-software-engineer-mission-systems-anduril-industries-costa-mesa-q8k77s1emec4) — Costa Mesa California, United States - [Personnel Security Specialist](https://feeny.ai/job/personnel-security-specialist-anduril-industries-quincy-massachusetts-m5nx0bp29b82) — Quincy Massachusetts, United States - [Staff PCB Design Engineer/Layout Engineer, Air Dominance and Strike](https://feeny.ai/job/staff-pcb-design-engineer-layout-engineer-air-dominance-and-strike-anduril-n0mb3z9cffag) — Costa Mesa California, United States - [Recruiting Coordinator](https://feeny.ai/job/recruiting-coordinator-anduril-industries-london-england-92fbpseem5ea) — London England, United Kingdom - [Senior Frontend Software Engineer, Discovery](https://feeny.ai/job/senior-frontend-software-engineer-discovery-anduril-industries-boston-c5jptxjdwn5z) — Boston Massachusetts, United States / Costa Mesa California, United States / Washington District of Columbia, United States