---
title: 'Product Operations Lead at Thyme Care'
canonical: 'https://feeny.ai/job/product-operations-lead-thyme-care-remote-58f1yzwm760s'
type: 'job'
last_seen: '2026-10-13'
---

# Product Operations Lead at Thyme Care

- **Company:** Thyme Care
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.ashbyhq.com/thyme-care/5f99601b-a65d-4e2b-9916-766c2c472d5e

## Job description

## OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person's cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. That only happens when the people using our tools understand them, trust them, and have a clear path to get help when something isn't working. Strong product operations is how we close the gap between what we build and how it's used every day. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you're inspired to make cancer care more human and to help reimagine what's possible, we'd love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

## WHAT YOU'LL DO

We're hiring a Product Operations Lead to make sure the software we build works well for the people who use it, from the day a feature ships and every day after. Thyme Care runs on three software platforms. The largest, Thyme Box, is the care management platform where our nurses, social workers, care partners, nurse practitioners, and medical directors spend their day. You'll connect our product and engineering teams with the care team: you'll know how our products work in practice, spot problems early, and make sure changes land smoothly. The work is broad. It covers first-line triage and user support, rollout planning, training and documentation, usage monitoring, and the operating rhythm of the product organization. Many of these processes exist informally today, and you'll have room to formalize and improve them. You'll partner closely with product managers, engineering, quality engineering, data science, service design, our training team, and Care Delivery and Enrollment operations. Additionally, you will:

- Become the expert on how our products work: learn all three of our platforms and the key data assets behind them in depth, give introductory demos to new team members across tech and the broader company, and be a go-to resource when someone needs to understand how something works
- Serve as first-line triage for Thyme Box issues: partner with Quality Engineering on bug triage, field reports from the care team, ask the clarifying questions that separate "the product works differently than I expected" from "something is broken," and hand off well-documented issues for technical investigation
- Run product rollouts: partner with PMs and engineering to plan and project manage feature pilots and rollouts with Care Delivery and Enrollment operations, provide first-line support to end users as changes go live, and own release notes and cross-functional communications and training materials for upcoming releases
- Support quality before launch: help QA new features across engineering and service design pods, and set up in-product walkthroughs and tooltips for new functionality
- Keep training and documentation accurate: own the accuracy of Thyme Box training documentation and reference materials; partner with our training team on new hire onboarding and refresher materials for the care team; and review other training materials and process changes for how they interact with Thyme Box, recommending ways to streamline those processes in the tool
- Monitor usage and listen to users: use tools and data analysis to spot unusual Thyme Box usage patterns and flag them to the right teams, and run regular user satisfaction surveys, turning results into clear findings that product teams can act on
- Keep product teams close to the care team: coordinate regular shadowing sessions so product, engineering, and data science see their users' work firsthand, and create documents, videos, and other materials that explain to the care team how our tech teams work and how they can contribute
- Run the product org's operating rhythm: maintain a current product roadmap deck across all pods by gathering inputs from each PM, and own the product process calendar, including quarterly roadmap planning, vendor renewals, tech debt days, hackathons, and other recurring milestones
- Use AI to work more efficiently: apply AI tools to drafting documentation, analyzing survey and usage data, and building training materials

## WHAT YOU'VE DONE

- 3+ years in product operations, product support, implementation, training, or a similar role working closely with product and engineering teams on software used by operational teams
- Healthcare experience, especially in care delivery, digital health, or value-based care
- Experience acting as the bridge between end users and technical teams, including triaging issues and writing clear, reproducible bug reports
- Track record of planning and running software rollouts, including training, communications, and user support through launch
- Experience creating training materials, documentation, or user guides that people actually use and that drive successful feature adoption
- Comfort working with data: you can use monitoring or analytics tools, pull together usage data, and explain what you're seeing to non-technical audiences
- Strong project management and organizational skills, with the ability to keep many recurring processes and deadlines on track at once
- Strong written and verbal communication, with the ability to translate between technical and non-technical audiences in both directions
- Practical experience using AI tools in your day-to-day work, and curiosity about where they can help
- Experience operating in fast-moving environments where processes weren't fully defined yet

Nice to haves:

- Experience with Datadog or similar monitoring and product analytics tools
- Experience configuring in-app guidance (walkthroughs, tooltips) or other no-code product tooling
- Experience with QA or software testing

## WHAT LEADS TO SUCCESS

Operator empathy. You understand that a nurse mid-call with a member can't wait for a workaround. You take care team feedback seriously, explain things patiently, and earn trust by following through on what you hear. Curiosity and investigative instinct. When something seems off, you ask the next question. You can tell the difference between user confusion and a real defect, and you gather the details that let engineers move quickly. Organized and reliable. You keep a lot of moving parts on track: release notes, calendars, roadmap decks, surveys, training updates. Things don't slip because a detail fell through the cracks, and people trust that if you own it, it gets done. Clear communication. You write release notes, training materials, and summaries that are short, accurate, and easy to act on. You adjust your message for a care team audience, an engineering audience, or leadership. Cross-functional connector. You build relationships across product, engineering, operations, and training. When an issue touches several teams, you know who to bring in and how to keep everyone aligned. Continuous improvement. You notice friction in processes like onboarding, rollouts, and triage, and you fix it rather than work around it. You treat documentation and process as things that need ongoing upkeep, not one-time projects. Practical about AI. You use AI tools to work faster and produce better materials, and you know where you need to check the output before it goes to users.

## OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose (or don't choose). Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $171,000-$190,000. The salary range could be lower or higher than this if the role is hired at another level. We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of [recruitment fraud](https://www.thymecare.com/fraudulent-job-offers), and always confirm that communications are coming from an official Thyme Care email.

## About Thyme Care

## Company Overview
- **One-liner**: Thyme Care partners with health plans, oncologists, and employers to provide technology-enabled, value-based oncology navigation and clinical support, improving outcomes and lowering costs for cancer patients.
- **Entity Type**: Private (health tech startup; funding stage not disclosed)
- **Headquarters**: Nashville, Tennessee, USA
- **Founded**: 2020
- **Founders**: Robin Shah and Dr. Bobby Green

## Core Business
- **Primary industry**: Healthcare IT / Oncology Navigation / Value-Based Care
- **Target customers**: Health plans, employers, oncologists, health systems (B2B)
- **Mission or purpose**: Dedicated to making sure every person with cancer receives the highest quality care and support.

## Products & Services
- **24/7 Navigation and Clinical Support**: Oncology-trained doctors, nurses, and social workers provide round-the-clock symptom triage, urgent/wellness visits, emotional care, and palliative support, alongside scheduling and logistics coordination.
- **Provider and Community Integration**: Partnerships with oncologists, primary care, specialists, and local resources to address social determinants like transportation and financial assistance, closing critical gaps.
- **Tech-Enabled, Risk-Aligned Model**: A platform that personalizes care at scale, delivers population health insights, and supports full-risk arrangements with payers and providers, driving better outcomes and lower costs.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metrics**: 8 million members have access to Thyme Care services; $4B+ in medical spend under management; 90% member satisfaction; 1,000+ partnered oncologists; 15-20% reduction in unnecessary acute care.
- **Notable Investors/Partners**: Humana (expanded value-based oncology agreement), AON (achieved $6M in savings under CMMI's EOM)
- **Growth Signals**: Recent press highlighting expansion of value-based agreements, strong member satisfaction scores, growing network of partnered providers.

## Competitive Advantages
- **Human-powered with tech enablement**: Combines a dedicated oncology-trained care team with AI-driven personalization and population health analytics.
- **Full risk-bearing model**: Takes on financial risk to align incentives across health plans, providers, and patients, differentiating from many navigation services.
- **Integrated ecosystem**: Works within existing provider systems rather than replacing them, fostering collaboration and reducing friction for both clinicians and patients.

## Strategic Focus
- Scaling value-based oncology partnerships with major health plans (e.g., Humana) and employers.
- Expanding provider network and deepening community integration to address social determinants.
- Continuing to invest in AI and data science to improve care personalization and operational efficiency.

## Why Work Here
- **Workplace culture**: Described as community-focused with regular team events, off-sites, lunches, and happy hours. Emphasizes well-being and inclusive culture.
- **Remote/Hybrid policy**: Hybrid workplace – headquartered in Nashville with opportunities for remote work across the country.
- **Perks & benefits**: Competitive compensation with equity; generous parental leave (16 weeks for either parent); choice of medical, dental, vision plans; generous vacation policy; strong company-wide emphasis on work-life harmony.
- **Engineering culture**: AI-enabled tools support recruiting; a dedicated Head of AI Platform and SVP of Engineering underscore commitment to tech innovation.
- **Values-driven**: “Act with our members in mind” and “Share in what we build” are core values; decision-making anchored in empathy and long-term member impact.

## Sources
1. [thymecare.com](https://www.thymecare.com/)
2. [thymecare.com/careers](https://www.thymecare.com/careers)
3. [thymecare.com/team](https://www.thymecare.com/team)
4. [thymecare.com](https://www.thymecare.com/hubfs/%5BTC%5D_%5BMedia_Fact_Sheet%5D%20July%202025.pdf) – Thyme Care Fact Sheet
5. [blog.thymecare.com](https://blog.thymecare.com/press/pr-humana-value-based-oncology-care-agreement-thyme-care) – Humana Expansion Press Release
6. [blog.thymecare.com](https://blog.thymecare.com/press/thyme-care-aon-achieves-6m-in-savings) – AON Savings Announcement
7. [thymecare.com/our-story](https://www.thymecare.com/our-story)
8. [jobs.ashbyhq.com/thyme-care](https://jobs.ashbyhq.com/thyme-care) – Careers Page (provided by user)

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