---
title: 'Product Operations Manager - AI at Rec Technologies'
canonical: 'https://feeny.ai/job/product-operations-manager-ai-rec-technologies-san-francisco-rhmg09syh4ja'
type: 'job'
last_seen: '2026-09-08'
---

# Product Operations Manager - AI at Rec Technologies

- **Company:** Rec Technologies
- **Location:** San Francisco, CA
- **Compensation:** $150k–$180k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-14
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/rec/64ff2137-d068-4fb7-bf11-34deec5fd1de

## Job description

## ABOUT REC

Think about the last time you tried to book a tennis court. Or sign your kid up for a swim lesson. Or find an open rec league that actually fits your schedule. You probably ended up on a website that looked like it was built in 2003 — or even worse, filled out a piece of paper.

$3T is spent on recreation globally, and it's built on a completely fragmented system that's largely untouched by technology.

At Rec (recreation.ai http://recreation.ai), we're using AI to change that — reimagining how the world plays, participates in community, and gets active. Our vision is simple: more recreation for everyone. We sit at a rare intersection — a consumer product loved by everyday players and an enterprise platform trusted by the organizations that power recreation.

We're a small team with firepower. Our founders were among the first few hundred at Uber, then led teams at The Athletic and MasterClass. The rest of the team combines builders from Google, Microsoft, Strava, Hipcamp, and Airbnb.

People join Rec for two reasons: you want to build AI that gets people back in the real world, and you want to work with really smart people.

## ABOUT THE ROLE

Seb, Rec's AI agent, only gets better if someone is relentlessly closing the loop between how it performs in the real world and how it improves. As our Product Operations Manager - AI, you're that person. You'll run the quality engine behind Seb — evals, annotation, defect triage — and you'll be the connective tissue that keeps AI initiatives moving across product, engineering, and the business. You care as much about the annotation queue as you do about whether a launch actually shipped on time.

Some days you're deep in eval results deciding whether a regression is a defect or a preference issue. Other days you're making sure we're collecting feedback on a new capability across thousands of customers that use Seb across the country.

## WHAT YOU'LL OWN

- Run Seb's evaluation and quality operations — building and maintaining eval sets, managing annotation queues, and classifying issues as defects vs. preferences.
- Own the feedback loop between real-world agent performance and the roadmap — turning quality signals into clear, prioritized fixes.
- Build and refine the operational infrastructure (observability, scoring, review workflows) that lets the team trust Seb's quality at scale.
- Own our adoption KRs - understand why people use Seb, and why they don't.
- Spot patterns across evals and staff feedback that point to bigger product or trust issues before they become customer-facing problems.
- Keep AI leadership and stakeholders clearly informed on program status, quality trends, and risk.

## WHO YOU ARE

- 5+ years in product operations, program management, or a related operational role — ideally with exposure to AI/ML products.
- Comfortable getting hands-on with evals, annotation tools, and quality frameworks, even without a formal ML background.
- Highly organized — you can run multiple workstreams at once without losing the thread.
- A clear communicator who can translate messy technical detail into a simple status update or decision
- Genuinely curious about AI and how agents actually behave in production
- Comfortable in ambiguity — you build the process where none exists yet.
- Bias toward action and high attention to detail in equal measure.

## OUR VALUES

- Be Relentless. Move fast. Own it. Ship real value early and often.
- Win Together. Speak up, go beyond the boundaries of your role. That's how we win.
- Take Pride. Treat this like it's yours — because it is.

## PAY & BENEFITS

- Compensation: $150K-$180K + meaningful equity (final offer will be based on your background, experience and skillset)
- Benefits: Flexible PTO, top-tier health/dental/vision, and a 401(k) plan to support your future.
- Work location: San Francisco — in-office most days at our FiDi SF office.

## About Rec Technologies

## Company Overview
- **One-liner**: Rec Technologies builds the AI-powered operating system for the $105B activity economy, modernizing registration, facility reservations, payments, and operations for parks and recreation departments.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Birju Kadakia (CEO & Co-Founder)

## Core Business
- **Primary industry**: Recreation technology / Government technology (GovTech) / Activity management SaaS
- **Target customers**: B2B — Parks & Recreation departments, cities, and recreation organizations across the U.S.
- **Mission or purpose statement**: "More recreation for everyone" — focused on creating more opportunities for youth sports, recreation classes, community events, and ways to stay active and connected [partner.rec.us](https://partner.rec.us/).

## Products & Services
- **Rec Platform (Operating System for Recreation)**: A unified SaaS platform that manages programming, registrations, facility reservations, memberships, events & ticketing, rentals & permits, and payments. Designed to replace legacy systems with modern, AI-enhanced workflows.
- **AI Tools**: Recreation-specific AI trained on industry nuances to automate repetitive tasks (confirmations, waitlists, reminders, refunds), provide concierge-level customer support, and increase bookings.
- **Payments & Security**: Streamlined payments collected online, at the front desk, or on a recurring basis. Platform is SOC 2 Type II audited and PCI DSS certified.
- **Self-Serve Reports**: Customizable reporting for revenue and attendance data, exportable for budgets and council updates.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: $11.0M in total funding (Series A led by Crosslink Capital, with prior seed round led by NFX) [linkedin.com](https://www.linkedin.com/company/rec-technologies)
- **Notable Investors/Partners**: Crosslink Capital (lead, Series A), NFX (lead, Seed round), plus 9 other Series A investors [linkedin.com](https://www.linkedin.com/company/rec-technologies)
- **Growth Signals**: 
  - 39 employees as of mid-2026, with **+29.6% year-over-year headcount growth** (+16 people) [linkedin.com](https://www.linkedin.com/company/rec-technologies)
  - Active in **100+ cities across the U.S.** [partner.rec.us](https://partner.rec.us/)
  - International presence in India, Brazil, and Mexico [linkedin.com](https://www.linkedin.com/company/rec-technologies)
  - Customer success story: Helped the City of Torrance unlock **$125K+ in net-new revenue** by connecting local instructors to the booking platform [partner.rec.us](https://partner.rec.us/)

## Competitive Advantages
- **AI-first approach**: Built from the ground up with AI, unlike legacy recreation management systems. AI tools are specifically trained on recreation data and workflows, giving them domain-specific accuracy.
- **Modern architecture**: Runs on the same infrastructure as modern consumer apps — fast, secure, and scalable. Handles peak registration days without slowdown.
- **All-in-one platform**: Combines programming, reservations, memberships, events, rentals, permits, and payments in a single system — eliminating the need for multiple vendors.
- **Enterprise-grade compliance**: SOC 2 Type II and PCI DSS certified, plus WCAG-conformant accessibility — critical for government and public-sector clients.
- **Switching guarantee**: The company promises "you'll never have to switch software" — a strong commitment to long-term partnership.

## Strategic Focus
- **Scaling city adoption**: Expanding from 100+ cities to many more across the U.S., targeting both small towns and large metropolitan areas.
- **Deepening AI capabilities**: Continuing to develop recreation-specific AI tools that automate administrative tasks and improve resident discovery and booking.
- **Product expansion**: Building out the full suite of recreation management features (memberships, ticketing, rentals, permits) to replace legacy systems entirely.
- **International growth**: Establishing presence in new markets (India, Brazil, Mexico) while strengthening the U.S. footprint.

## Why Work Here
- **Mission-driven work**: "More recreation for everyone" — the team is focused on getting people away from screens and into community activities (youth sports, classes, events). [partner.rec.us](https://partner.rec.us/)
- **High-growth environment**: Nearly 30% headcount growth YoY with a Series A-funded company. Employees report "incredible growth leads to incredible opportunities" and constantly evolving scope of work. [partner.rec.us](https://partner.rec.us/)
- **Talent pedigree**: Team members come from innovative companies (Hipcamp, Lattice, Salesforce, Amazon Web Services) and work across engineering, product, go-to-market, and operations. [linkedin.com](https://www.linkedin.com/company/rec-technologies)
- **Hybrid work style**: A "buzzing" San Francisco office with a hybrid work model — flexible time on-site. [partner.rec.us](https://partner.rec.us/)
- **Engineering culture**: Current openings include Senior Software Engineers (Full Stack, Platform, Payments & Finance, Infrastructure, Developer Experience), an Engineering Manager (Platform), a Lead Product Designer, and a Senior Product Manager — indicating a strong, growing engineering organization. [builtin.com](https://builtin.com/company/rec-technologies)
- **AI innovation**: Employees get to work on cutting-edge AI applications in a traditionally underserved industry — a rare opportunity to modernize a $105B market.

## Sources
1. [partner.rec.us](https://partner.rec.us/)
2. [linkedin.com](https://www.linkedin.com/company/rec-technologies)
3. [builtin.com](https://builtin.com/company/rec-technologies)
4. [indeed.com](https://www.indeed.com/cmp/Rec-Technologies)

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