--- title: 'Product Operations Manager at BigPanda' canonical: 'https://feeny.ai/job/product-operations-manager-bigpanda-united-states-01dazz8tkhp5' type: 'job' last_seen: '2026-11-07' --- # Product Operations Manager at BigPanda - **Company:** BigPanda - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-11-07 - **Apply:** https://jobs.gem.com/bigpanda/am9icG9zdDozF0UOUIMsDXu8qIjuP1QF ## Job description ## About Us BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Summary BigPanda's product organization is building a next-generation, agentic model for software delivery. Launches, releases and the handoffs between R&D, product management and the downstream teams run on a largely automated process, with careful human management where the stakes are highest. This role owns that process day to day. You will work directly with product managers and GTM teams to run every major launch, keep the full release stream accurate and on process, and build the systems and workflows in Linear, DevRev and the AI tooling around them that let the roadmap move faster with fewer hands on it. The process is new, and much of it is yours to design. Focus Areas - Run tier 1 launches end to end, from early access through GA: the plan, cross-functional checkpoints, go/no-go and date - Keep every release, major and minor, on process, with an accurate record and clean handoffs upstream and downstream - Own the launch calendar as the single source of truth and publish readiness status on a regular cadence - Program-manage large GTM motions, including SKO and Customer Advisory Board preparation - Define and track product delivery KPIs, present them to leadership, and lead improvement plans when they slip - Administer Linear and DevRev, including configuration, user management, data quality and vendor relationships - Build the automations, AI agents and integrations that move work between teams, and measure the manual work they remove - Partner with business operations peers across the company on cross-functional programs - Drive toward speed and efficiency. Treat every repeated manual step as a candidate for automation, and measure the reduction. - Keep the data trustworthy, so the organization can report from the tools without cleanup. ## Minimum qualifications - 4+ years in product operations, technical program management or launch management at a SaaS company - Hands-on administration of Linear, Jira or a comparable system of record - Shipped automation that replaced a manual process, using LLMs, no-code tools, webhooks or scripts - Experience running cross-functional reviews with senior stakeholders and holding them to agenda and date ## Preferred qualifications - Professional work experience in B2B enterprise software, ideally IT operations or AIOps - Experience administering Linear and DevRev - Track record of building AI agents or LLM-driven workflows - Experience owning tier 1 launches from early access through GA - Experience program-managing GTM motions such as SKO or Customer Advisory Boards Our Benefits - Competitive equity - Remote-first environment - Unlimited PTO - Twelve (12) paid holidays throughout the year - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment along with a work-from-home stipend to support remote work arrangements Please note that visa sponsorship is not available for this position. Market competitive salary with an anticipated base compensation range of $136,000 - $160,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. If you need any reasonable adjustments during the application process, please contact us at peoplequestions@bigpanda.io. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer ## About BigPanda ## Company Overview - **One-liner**: BigPanda provides an agentic AI platform for IT operations (AIOps) that helps ITOps and ITSM teams automate incident management, reduce noise, and prevent outages. - **Entity Type**: Private (Series E) - **Headquarters**: Redwood City, California, United States - **Founded**: 2012 - **Founders**: Assaf Resnick (CEO) ## Core Business - **Primary industry**: AI-powered IT Operations (AIOps), Incident Management, IT Service Management (ITSM) - **Target customers**: Large enterprise ITOps and ITSM teams (B2B, Enterprise) - **Mission**: "Keep the digital world running" by transforming manual, reactive IT processes into intelligent, autonomous systems that detect, respond to, and prevent incidents. ## Products & Services - **[BigPanda Platform (Agentic AI for ITOps)]**: An AI-powered platform that ingests alerts from monitoring tools, enriches them with context, and automates incident triage, correlation, and response. It uses a "living knowledge graph" to give AI agents context for reasoning, not just rule-following. Integrates deeply with ServiceNow to supercharge ITSM workflows. - **[Agentic AI Agents for L1 Operations]**: AI agents that handle repetitive, low-judgment L1 tasks, escalating only complex issues to human operators, reducing the need for outsourced (GSI) support. - **[Incident Prevention & Change Risk Analysis]**: Automates change risk analysis to accelerate approvals and prevent outages before they impact customers. ## Market Standing - **Valuation**: Not disclosed (last raised $20M in Series E in August 2022) - **Total Funding**: $312.5M (across 7 rounds) - **Annual Revenue**: $30.2M (estimated, per LinkedIn) - **Headcount**: ~248 employees (-2.1% YoY, per LinkedIn) - **Notable Investors**: Insight Partners, Battery Ventures, Greenfield Partners, Sequoia Capital Israel, UBS, Wells Fargo Strategic Capital. - **Growth Signals**: Median ROI of 430% for early adopters (self-reported), payback in under a year. Product rated 4.7/5.0 (117 reviews). Growing enterprise adoption and expansion into agentic AI. ## Competitive Advantages - **Agentic AI over Traditional AIOPs**: BigPanda moves beyond simple alert correlation to AI agents that can reason, act, and prevent incidents, not just flag them. - **Living Knowledge Graph**: Unifies tribal knowledge from tools, tickets, and people into a contextual AI foundation, enabling more intelligent automation than rules-based systems. - **Deep ServiceNow Integration**: Supercharges existing ServiceNow investments by reducing noise and providing richer incident context, a key differentiator for large enterprises. - **Proactive Prevention**: Focuses on preventing incidents before they start (via change risk analysis), not just reacting faster. ## Strategic Focus - **Agentic AI Leadership**: Doubling down on agentic AI to automate L1 operations and major incident coordination, reducing the need for human intervention in routine tasks. - **Reducing Operational Costs**: Helping enterprises reduce reliance on expensive GSIs and outsourced support by automating their work. - **Expanding Platform Capabilities**: Building out the knowledge graph and AI agents to handle more complex, multi-step workflows. - **Product-Led Growth**: Delivering rapid value ("value quickly") to reduce adoption friction and build momentum through clear wins. ## Why Work Here - **Culture (HEART Values)**: Emphasizes Humility, Empathy, Accountability, Respect, and Transparency. Fosters an environment of kindness, directness, and authenticity. - **Flexibility**: Hybrid company (about half of employees work in an office at least once a week). Flexible time management and work-life integration are core tenets. Walking 1:1s and seeing kids/pets on video are routine. - **Career Growth**: "Enormous market opportunity" means growth for the company and its employees. Prioritizes career development from day one. - **Intense Onboarding**: Dedicated focus on the first six months to set employees up for success. - **Annual 360 Reviews**: Each employee receives a 360 feedback review and a "Playback & Discovery" conversation to support continued growth. - **Competitive Benefits**: Generous total rewards strategy. - **Employer Rating**: 3.6/5.0 (167 reviews), with strong scores for Work-Life (4.0) and Compensation (4.0). - **Open Roles (Examples)**: Director of Professional Services, SRE Technical Lead, Enterprise Account Executives, Solutions Engineer, Senior People Operations Partner. ## Sources 1. [bigpanda.io](https://www.bigpanda.io/) 2. [bigpanda.io/company](https://www.bigpanda.io/company/) 3. [bigpanda.io/company/panda-way](https://www.bigpanda.io/company/panda-way/) 4. [bigpanda.io/company/leadership](https://www.bigpanda.io/company/leadership/) 5. [linkedin.com/company/bigpanda](https://www.linkedin.com/company/bigpanda) ## Other roles at BigPanda - [Senior Accountant](https://feeny.ai/job/senior-accountant-bigpanda-united-states-c47r81q2a2a6) — United States - [Technical Project Manager, Value Delivery](https://feeny.ai/job/technical-project-manager-value-delivery-bigpanda-united-kingdom-3cs3p8h02hgp) — United Kingdom - [Technical Account Manager](https://feeny.ai/job/technical-account-manager-bigpanda-united-states-4vwsxpxfm13v) — United States - [Senior Business Value Manager](https://feeny.ai/job/senior-business-value-manager-bigpanda-united-states-05gkan6sqtgx) — United States - [Sales Engineer - LATAM](https://feeny.ai/job/sales-engineer-latam-bigpanda-united-states-axm0crw2wvm3) — United States - [Sales Development Representative - LATAM](https://feeny.ai/job/sales-development-representative-latam-bigpanda-philadelphia-tgraghv6nhjj) — Philadelphia, PA - [Staff Product Manager](https://feeny.ai/job/staff-product-manager-bigpanda-united-states-xrg60gyaeed7) — United States - [Senior Software Engineer - AI Platform](https://feeny.ai/job/senior-software-engineer-ai-platform-bigpanda-united-states-derjdbys3566) — United States - [Value Delivery Manager](https://feeny.ai/job/value-delivery-manager-bigpanda-united-kingdom-80w99re4f8tn) — United Kingdom - [Content and Brand Activation Manager](https://feeny.ai/job/content-and-brand-activation-manager-bigpanda-united-states-9e88xj1bxm0v) — United States