---
title: 'Product Operations Manager at Honeydew'
canonical: 'https://feeny.ai/job/product-operations-manager-honeydew-new-york-2gpxrqq4e9r8'
type: 'job'
last_seen: '2026-10-16'
---

# Product Operations Manager at Honeydew

- **Company:** Honeydew
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/honeydew/7c2a3866-f5cb-4d88-b566-9e4854345ddf

## Job description

## About Honeydew 👋

No one should suffer from a treatable skin disease because they couldn't access care. That's what Honeydew is fixing. Honeydew is a venture-backed healthcare startup building the future of skin health. Our platform spans a patient-facing app, tools for Providers and Admins, and an e-commerce storefront for our own prescription skincare line, DewRx. We were founded by a serial entrepreneur from Wharton, David Futoran, and one of the country's most prominent dermatologists, Joel Spitz, MD. Our leadership team comes from Google, McKinsey, Flatiron Health, DoorDash, and others.

The Opportunity 📈 We're hiring our first Product Operations Manager. You'll sit on the Product team, report to the Head of Product and AI, and work day to day with PMs, designers, engineers, and our care operations leaders. Almost everything we build changes how a care coordinator, provider, or member services rep does their job, and those teams tell us a lot about what to build next. Your job starts upstream: take in everything they're telling us, figure out what matters most, and bring it to the Product team with the evidence to back it up. From there, you'll make sure what we build reflects how care operations actually run, and that when we ship, it works on the floor. Healthcare is full of friction: regulatory constraints, provider workflows, insurance and pharmacy logistics, compliance requirements that are slow to move. We need someone who sees these not as blockers, but as opportunities to radically improve the patient experience and open up access to life-changing treatment.

## What You'll Do

- Own intake for feedback from our care teams and providers — suggestion boxes, weekly syncs, escalations, support tickets, and incident patterns
- Size and rank what comes in by frequency, patient and staff impact, time cost, and clinical risk, and bring a prioritized, evidence-backed view to roadmap planning
- Close the loop with Operations on every request, including the ones we decide not to do
- Bring operational and clinical workflow expertise into specs and design reviews — edge cases, acceptance criteria, and what could break for which role
- Run shadow sessions and workflow walkthroughs so PMs, designers, and engineers see how our tools are actually used
- Own launch readiness for releases that touch care operations: the release calendar, readiness checklists, go/no-go, role-specific change summaries, and first-week monitoring
- Partner closely with our Enablement team so training is ready when features ship
- Build AI-powered workflows that make all of the above faster: feedback synthesis, scoring, release notes, launch tracking, and keeping our internal knowledge base current

## What We're Looking For

- 4+ years in product operations, launch or program management, or care/clinical operations with significant product exposure
- Experience running an intake or prioritization process — scoring frameworks like RICE, and the judgment to know when the score is wrong
- Deep familiarity with healthcare operations — care coordination, clinical workflows, pharmacy, or similar — or a clear track record of learning a complex operational domain quickly
- Experience owning launches that changed how an operations team works day to day
- Strong written communication. You can explain the same change to a care coordinator, a provider, and an engineer, and each of them gets what they need
- Comfort with data — you can pull and read your own numbers to answer "how often is this actually happening?"
- Heavy, current use of AI tools in your day-to-day work, and ideally experience building simple agents or automations
- You build systems other people keep using after you've moved on
- Startup experience, and comfort creating structure where none exists

## Nice to Have

- Telehealth, digital health, or pharmacy experience
- Familiarity with REMS programs (like iPledge), prescription workflows, or lab integrations
- A background as a care coordinator or clinical ops lead before moving into product

## About Honeydew

## Company Overview
- **One-liner**: Honeydew is a virtual dermatology provider offering personalized online care for chronic skin conditions such as acne, eczema, psoriasis, and rosacea, with prescription treatments delivered directly to patients.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York City, New York, United States
- **Founded**: 2022
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Healthcare / Telehealth / Dermatology
- **Target customers**: B2C – individuals with chronic skin conditions; no insurance required
- **Mission / purpose**: “Bring affordable and effective care to underserved patients suffering from chronic skin conditions.”

## Products & Services
- **Virtual Dermatology Care**: Licensed dermatology providers diagnose and prescribe treatments through 100% virtual visits; medications are shipped to the patient’s home. The service is subscription‑based and covers conditions such as acne, eczema, psoriasis, and rosacea.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric (Private)**: Annual revenue of approximately $1.3M; Seed round led by Nikhil Basu Trivedi (Board Observer); trusted by 30,000+ patients
- **Notable Investors / Partners**: Nikhil Basu Trivedi (Series Seed Lead, Board Observer); other investors not publicly listed
- **Growth Signals**: Headcount grew 170.2% YoY to 60 employees (with offices in the US, Argentina, and Brazil); website traffic increased 5.8% YoY; active job postings rose 27.3% monthly

## Competitive Advantages
- No insurance needed – care is accessible to uninsured or underinsured patients
- Focus on long‑term outcomes rather than appointment volume, supported by evidence‑based clinical decisions
- Fully virtual model (100% virtual care) lowers barriers to access

## Strategic Focus
- Scale the provider network and patient base while maintaining a small, mission‑driven team culture
- Expand geographic reach (already present in Argentina and Brazil) and continue hiring across engineering, product, and clinical roles

## Why Work Here
- **Culture**: Values-driven (“patient safety first”, transparency, integrity, empathy, challenge the status quo). Every role directly impacts patient care.
- **Work model**: Hybrid in New York City (employees engage in a mix of remote and on‑site work); many roles are fully remote.
- **Perks**: Mission‑focused environment, rapid growth, and the opportunity to “help build the future of dermatology care.”

## Sources
1. [Honeydew Careers](https://honeydewcare.com/careers)
2. [Honeydew Job Board](https://jobs.ashbyhq.com/honeydew)
3. [Built In – Honeydew Profile](https://builtin.com/company/honeydew)
4. [LinkedIn – Honeydew Company Page](https://www.linkedin.com/company/honeydewhealth)
5. [Honeydew Careers (main site)](https://www.honeydew.com/careers)

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