---
title: 'Product Operations Manager at Kikoff'
canonical: 'https://feeny.ai/job/product-operations-manager-kikoff-san-francisco-3febks592met'
type: 'job'
last_seen: '2026-10-16'
---

# Product Operations Manager at Kikoff

- **Company:** Kikoff
- **Location:** San Francisco, CA
- **Compensation:** $160k–$200k
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-16
- **Apply:** https://job-boards.greenhouse.io/kikoff/jobs/4439404009

## Job description

Kikoff: The Fintech Powering Financial Security at Scale Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money. We're scaling fast. Join us if you want to build something meaningful and help millions of people move forward financially.

Why Kikoff:

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

About the Role: The Product Operations Manager will play a pivotal role in ensuring the seamless operation, quality, and success of our products. As a leader in this space, you will be responsible for driving operational excellence, coordinating cross-functional teams, and maintaining a strong focus on customer-centric solutions. You will lead efforts to identify and resolve product issues, manage post-launch processes, and implement strategic policy and compliance initiatives. This role requires a combination of technical expertise, analytical thinking, and a collaborative mindset to deliver high-impact results while continuously enhancing the user experience.

Roles and Responsibilities:

- Work closely with PM’s and internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
- Lead and manage cross-functional efforts to diagnose and prioritize root causes of user/product issues, coordinating closely with stakeholders like product, compliance, and engineering teams to ensure action.
- Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.
- Drive policy changes related to compliance, delinquency, and charge-off reporting; maintain detailed documentation and product changelogs for transparency and operational efficiency.
- Own the end-to-end product quality across product pods by identifying gaps, influencing prioritization, and driving cross-functional solutions.
- Manage product partners and vendors, including onboarding, QA, and SLAs.

Expertise and Experience Required:

- 5+ years of experience in B2C Tech, Product, Operations, Consulting, or a fast paced start-up environment
- 1+ years of experience as a people manager.
- Strong project management skills and the ability to align internal and external stakeholders effectively.
- Experience managing vendors against SLAs.
- Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment.
- A track record of running launches and and driving process improvements for long-term operational success.
- Strategic thinking, and demonstrates ability to communicate long-term product strategy.

Base Range $160,000—$200,000 USD

A note on applying: We know great candidates sometimes hold back if they don’t meet every qualification listed. If you’re excited about this role and believe you can do the work, we encourage you to apply. We’re looking for capability and trajectory, not a perfect checklist match.

## Equal Employment Opportunity Statement

Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Please reference the following for [more information](https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf).

## About Kikoff

## Company Overview
- **One-liner**: Kikoff is a personal financial technology company that builds credit, manages debt, and unlocks financial opportunity for underserved consumers.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019
- **Founders**: Cynthia Chen (CEO & Founder)

## Core Business
- **Primary industry/industries**: Consumer Fintech, Credit Building, Personal Finance
- **Target customers**: B2C – individuals seeking to build or improve credit scores, manage debt, and access affordable financial services.
- **Mission or purpose statement**: Empowering everyone to achieve financial security, no matter where they’re starting from.

## Products & Services
- **Credit Building ($5/month)**: A credit-builder loan that reports to major credit bureaus with no interest and no hidden fees.
- **Rent & Bill Reporting**: Reports on-time rent and utility payments to credit bureaus to help users build credit from everyday bills.
- **Secured Credit Card**: A card designed to help users establish or rebuild credit responsibly.
- **AI-Powered Debt Negotiation**: Complimentary service that uses AI to negotiate debt reductions for users (over $8M in debt relief since 2024).
- **Identity Theft Protection**: Monitoring and alerts for identity fraud.
- **Fynn (AI Credit Coach)**: Launched in 2026, an AI-powered coach providing personalised financial guidance.
- **Grant & Catch**: Additional products in the ecosystem (likely focused on grants and savings/catch-up features).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (unicorn status inferred from growth and investor profile).
- **Key Metric**: Annual Revenue surpassed **$300M** in 2025, more than doubling year over year while maintaining profitability since 2023.
- **Total Raised**: $42.5M (Series C)
- **Notable Investors**: Core Innovation Capital, Coatue, Lightspeed, Portage, Notable Capital (and 12+ others)
- **Growth Signals**: Profitable since 2023; reached $300M+ revenue in <7 years; 1M+ customers; 80M+ credit points boosted; 30K+ mortgages and 433K+ auto loans opened after using Kikoff; appointed CFO John Kaelle and CLO Robert Mahnke in 2026, signalling public-market readiness.

## Competitive Advantages
- **Radically affordable pricing** ($5/month for credit building vs. industry $300+) removes barriers for low-income users.
- **AI-first approach** for debt negotiation and credit coaching creates scalable, personalised solutions.
- **Proprietary technology** builds the entire stack in-house, lowering costs and enabling faster iteration.
- **Strong unit economics** and profitability demonstrate operational discipline uncommon at this growth stage.

## Strategic Focus
- **Continued product expansion** – adding new financial tools (Grant, Catch, Fynn) to create a one-tap financial security platform.
- **Deepening leadership bench** with IPO-experienced executives to prepare for future public listing.
- **Investing in AI and automation** to replace legacy systems and deliver faster, more accessible outcomes.
- **Scaling customer impact** – targeting underserved millions through low-cost, high-access offerings.

## Why Work Here
- **Mission-driven culture** with real impact: 1M+ customers helped, $8M in debt relief, 80M+ points boosted.
- **Financial stability** – profitable since 2023 with rapid revenue growth, reducing risk of layoffs.
- **Strong values in action**: "Company First, Ego Last", "Act Like an Owner", "Customer Obsessed", "Think in Years, Act Today", "Be Candid & Kind".
- **Comprehensive benefits**: Health benefits, flexible PTO, 401k matching, commuter benefits, fitness benefit, office lunches & dinners.
- **Hybrid/Office setting** in San Francisco (132 Hawthorne Street) – likely a collaborative in-office culture with team meals.
- **Growth trajectory** – team is "growing rapidly" (as stated on careers page), offering ample career advancement opportunities.
- **Engineering and AI focus** – investing heavily in technology, making it an exciting environment for engineers and product builders.

## Sources
1. [about.kikoff.com/careers](https://about.kikoff.com/careers)
2. [about.kikoff.com/company](https://about.kikoff.com/company)
3. [cbinsights.com/company/kikoff](https://www.cbinsights.com/company/kikoff)
4. [businesswire.com](https://www.businesswire.com/news/home/20260421425245/en/)

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