---
title: 'Product Operations Manager, Payments at Nclusion'
canonical: 'https://feeny.ai/job/product-operations-manager-payments-nclusion-palo-alto-7r3pdabf289p'
type: 'job'
last_seen: '2026-09-09'
---

# Product Operations Manager, Payments at Nclusion

- **Company:** Nclusion
- **Location:** Palo Alto, CA
- **Compensation:** $130k–$200k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-31
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/nclusion/am9icG9zdDoHxxW3DQtLP4fWp86DwdZQ

## Job description

## About the Role

As the Product Ops Manager - Payments, you'll own the rollout and operation of Nclusion's remittance corridors across active markets. You'll own the operational readiness signal for corridor launches, like regulatory clearance, correspondent/partner readiness, anagent network capacity while working directly with Product on roadmap and scoping, and with Country GMs on expansion sequencing. You'll bring order and rigor to a fast-moving, cross-border, compliance-sensitive product and make sure it scales safely, not just quickly.

## What You’ll Do

- Lead end-to-end rollout of remittance products in each market, from corridor setup through go-live, GTM and stabilization in the network.
- Partner directly with Product and Engineering on corridor scoping, bridging field and regulatory reality with technical product readiness, and contributing to the roadmap with performance & customer feedback.
- Support Country GMs in sequencing remittance launches against local demand, regulation, and agent network readiness.
- Track remittance KPIs (volume, transaction success rates, cost) and quality signals (complaints, failures, distrust), and drive corrective action.
- Collaborate with broader Operations Leadership with broader market launch plans.
- Ensure agent network readiness, including Agent onboarding, KYC etc.
- Build scalable SOPs and compliance checklists that repeat across corridors.
- Monitor cross-border and crypto-enabled remittance trends and evaluate fit.

## What You Bring to the Table

- 8+ years in remittance, cross-border payments, or fintech ops, ideally in emerging or frontier markets.
- Working knowledge of cross-border regulatory frameworks - MTL, correspondent banking, AML/CTF, sanctions screening.
- Experience launching or scaling remittance corridors/products in a high-growth or startup environment.
- Experience negotiating and managing vendor/partner relationships (payment rails, banks, MTOs) directly.
- Strong analytical rigor able to read corridor and transaction data and turn it into action.
- Cross-functional experience with Product, Compliance, and local market leadership.
- Crypto/stablecoin rail knowledge is a plus.

## Benefits and Perks

Palo Alto Compensation: $150,000-$200,000 Miami Compensation: $130,000-$180,000

- 📈 401k with a match!
- 🩺 Medical Insurance
- 🦷 Dental Insurance
- 👓 Vision Insurance
- 💸 Competitive compensation & equity – We believe in sharing success.
- ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
- 🍽️ In-office lunch, team events & culture

## About Nclusion

## Company Overview
- **One-liner**: Nclusion is a financial technology company that provides accessible and affordable financial services to underserved and unbanked populations in the developing world.
- **Entity Type**: Private (Unfunded / Bootstrapped)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2011
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Financial Services / Fintech
- **Target customers**: B2C, specifically unbanked and underserved individuals in developing economies
- **Mission or purpose statement**: To provide traditional financial services to 1.5 billion people worldwide who currently lack access, bridging the gap between traditional banking and the communities that need it most [nclusion.com](https://www.nclusion.com/).

## Products & Services
Nclusion aims to provide a suite of traditional financial services tailored for unbanked populations. Based on job postings and company descriptions, key areas of focus include:
- **Financial Services Platform**: A technology platform enabling savings, investments, and money transfers for users in developing countries.
- **Crypto/Web3 Product**: The company is building crypto and Web3 infrastructure to power its financial inclusion mission, suggesting a focus on blockchain-based solutions for remittances and value transfer [gem.com](https://jobs.gem.com/nclusion).
- **International Payment & Remittance Services**: Operations in the Dominican Republic and other markets indicate a focus on cross-border money movement.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (unfunded company)
- **Key Metric**: Employee count of approximately 91-125 (sources vary), with 13 active job postings as of late 2025/early 2026 [gem.com](https://jobs.gem.com/nclusion).
- **Notable Investors/Partners**: None disclosed; the company is self-funded.
- **Growth Signals**: 
  - Actively building a new Developer Tooling team from scratch [linkedin.com](https://linkedin.com/company/nclusion-inc).
  - Hiring across Engineering, Product, Legal, Finance, and People teams in Q3 2026 [linkedin.com](https://linkedin.com/company/nclusion-inc).
  - Expanding into crypto/Web3 infrastructure, a sign of product evolution.

## Competitive Advantages
- **Clear Mission Focus**: A singular, compelling mission to bank the unbanked, which creates strong employee purpose and alignment.
- **First-Mover in Niche**: Focuses specifically on a massive, underserved global population (1.5 billion people) rather than competing for saturated developed-market customers.
- **Bootstrapped Independence**: Being unfunded (or self-funded) allows the company to focus on long-term impact over short-term investor pressure.
- **Distributed Global Workforce**: With employees across 5 countries (US, Dominican Republic, France, Canada, Belgium), the company has built a diverse, international team that understands its target markets [gem.com](https://jobs.gem.com/nclusion).

## Strategic Focus
- **Scaling Engineering and Infrastructure**: Notably building a Developer Tooling team to improve internal engineering velocity and processes [linkedin.com](https://linkedin.com/company/nclusion-inc).
- **Crypto/Web3 Expansion**: Actively hiring for Senior Software Engineers in Crypto/Web3 Product and Crypto Infrastructure, indicating a strategy to leverage blockchain for low-cost, accessible financial services [builtin.com](https://builtin.com/company/nclusion).
- **International Product Expansion**: Hiring a Software Engineer specifically for "International Product Expansion," suggesting new market entries [gem.com](https://jobs.gem.com/nclusion).
- **Strengthening Compliance and Legal**: Hiring for Product Counsel and AML Investigations roles, showing a commitment to regulatory compliance as they scale.

## Why Work Here
- **Mission-Driven Work**: Employees have the opportunity to work on a product with direct, positive impact on millions of financially excluded people.
- **High Ownership Culture**: The company emphasizes that new hires, especially in engineering, will have "real ownership" and the chance to shape how the entire engineering team works [linkedin.com](https://linkedin.com/company/nclusion-inc).
- **Hybrid and In-Office Policies**: Offers a mix of in-office (Palo Alto), hybrid, and remote roles, providing flexibility depending on the team and role [builtin.com](https://builtin.com/company/nclusion).
- **Strong Technical Focus**: With 33% of the workforce in technical roles, engineers will work in a tech-forward environment using a modern stack including React, TypeScript, Kotlin, Python, Terraform, Solidity, and blockchain technologies [gem.com](https://jobs.gem.com/nclusion).
- **Global Team Culture**: Working across 5 countries provides a unique, multicultural environment that is essential for understanding the company's end users.

## Sources
1. [nclusion.com](https://www.nclusion.com/)
2. [gem.com](https://jobs.gem.com/nclusion)
3. [linkedin.com](https://linkedin.com/company/nclusion-inc)
4. [builtin.com](https://builtin.com/company/nclusion)
5. [tracxn.com](https://tracxn.com/d/companies/nclusion/__Vr9GY1CZ_yAD7EQdC9TtpG-rGXAjJLrASiYkICcxGC4)

## Other roles at Nclusion

- [Product Operations Manager, Gaming](https://feeny.ai/job/product-operations-manager-gaming-nclusion-palo-alto-jwr1ek8xxf1q) — Palo Alto, CA
- [Business Intelligence Analyst, Financial Services](https://feeny.ai/job/business-intelligence-analyst-financial-services-nclusion-palo-alto-mhs0pxsjynxk) — Palo Alto, CA
- [Supply Chain Analyst](https://feeny.ai/job/supply-chain-analyst-nclusion-palo-alto-fjkbh9g45rdc) — Palo Alto, CA
- [Product Operations Manager, Wallets](https://feeny.ai/job/product-operations-manager-wallets-nclusion-palo-alto-1dm3jtbba6bm) — Palo Alto, CA
- [International Human Resources Business Partner](https://feeny.ai/job/international-human-resources-business-partner-nclusion-united-states-jsdpvfw9nge4) — United States
- [Product Manager, Security](https://feeny.ai/job/product-manager-security-nclusion-palo-alto-h8y6zpkhde28) — Palo Alto, CA
- [Staff Infrastructure Security Engineer](https://feeny.ai/job/staff-infrastructure-security-engineer-nclusion-palo-alto-n7r6q9vcw0aw) — Palo Alto, CA
- [Corporate Finance Manager](https://feeny.ai/job/corporate-finance-manager-nclusion-palo-alto-kxzjk46567vv) — Palo Alto, CA
- [Senior Software Engineer, Developer Tooling](https://feeny.ai/job/senior-software-engineer-developer-tooling-nclusion-palo-alto-vwmd5knre47k) — Palo Alto, CA
- [Superbuilder, AI Agent Tooling](https://feeny.ai/job/superbuilder-ai-agent-tooling-nclusion-palo-alto-1qgkepavca54) — Palo Alto, CA