--- title: 'Product Operations Manager at PeopleGrove' canonical: 'https://feeny.ai/job/product-operations-manager-peoplegrove-remote-9ez9md4qms0n' type: 'job' last_seen: '2026-09-13' --- # Product Operations Manager at PeopleGrove - **Company:** PeopleGrove - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-16 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.lever.co/peoplegrove/09d7091f-a363-4523-a38d-584881c7eff1 ## Job description ## About PeopleGrove PeopleGrove is a B2B SaaS company focused on higher education alumni engagement and career outcomes. We partner with colleges and universities to help their communities connect, grow, and thrive — through two product lines: CORE (ELMS, CompMS, MyCred, Readiness, Recruit) and HUBS (Engagement Hub, Experience Hub, PathwayU). We're a remote-first team that moves fast, builds with purpose, and cares deeply about the institutions and students we serve. The Opportunity We're building a Product Operations function from the ground up, and this is the person who builds it. PeopleGrove is at an inflection point. Our product and engineering teams are executing well, but the operating system that connects what we build to the rest of the company — Sales, Customer Success, Support, and Marketing — needs an owner. Release process, internal readiness, cross-functional coordination, and data hygiene are all areas where we know we can do better, and where doing better will directly accelerate growth. This role reports directly to the VP of Product and has cross-company scope from day one. You won't be maintaining a process someone else built — you'll be designing and enforcing it. ## Why This Role, Why Now Release process dysfunction is one of the most visible and solvable problems on our roadmap right now. The person who fixes it will have direct, measurable impact on Sales trust, CS readiness, and product team effectiveness — and will help build a function that scales with the company. This is a high-visibility role at a company that's growing intentionally and investing in the infrastructure to do it well. ## What You'll Own Release Process & Internal Readiness - Own the end-to-end release process: calendar, release notes, stakeholder communications, and enforcement. - Ensure every release is accompanied by internal readiness across CS, Support, and Sales before anything ships - Define and hold the standard for what "ready to release" means at PeopleGrove, and build scalable processes from the ground up to support that. You are not just maintaining quality, you are defining it. This includes but is not limited to: - Coordinating and running a monthly New & Next meeting to review new and upcoming releases - Managing bi-weekly product releases, including attending bi-weekly release lock in and communicating upcoming releases to stakeholders - Coordinating release notes production across product managers and ensuring consistent quality Cross-Functional GTM Coordination - Serve as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing for every release cycle - Partner closely with the AVP of Product Marketing and Solutions Engineer on internal-to-external handoffs - Own cross-functional working rhythms: release meetings, RACI maintenance, and process documentation This includes but is not limited to: - Managing GTM logistics, including attending cross-functional working groups pre-launch for large releases - Defining set of GTM materials based on release tier, and ensuring execution across team Product Team Operating Rhythms - Establish and maintain the processes, templates, and tools that help the product team operate consistently and at high quality - Own Jira hygiene, sprint health, and reporting cadence. - Support quarterly planning rhythms and cross-team alignment rituals This includes but is not limited to: - Maintaining jira roadmap boards, catching outdated or inconsistent tickets, and tracking progress toward goals - Identify and escalate at risk and missed deadlines - Plan, schedule, and run quarterly roadmap planning sessions Data Hygiene & Reporting - Build and maintain the data and reporting infrastructure that gives the product team clear signal on product quality, delivery, and outcomes - Define and track key product health metrics in partnership with Engineering and Analytics This includes but is not limited to: - Review Mixpanel events and implement consistent naming conventions and standardize prompts for querying data - Set up and report out on data dashboards for product KPIs and goals ## What We're Looking For Must-haves - 5–8+ years of experience in product operations, program management, or a senior product role at a B2B SaaS company - Has built or significantly improved a release process in a cross-functional environment — knows what "good" looks like and how to get there - Comfortable holding people accountable across teams without being adversarial — can follow up, push back, and enforce standards while keeping relationships intact - Strong working knowledge of standard B2B SaaS tools: Jira, Confluence, and similar - Finds genuine satisfaction in making systems work well — not looking to own a product roadmap, but to make the whole team more effective Strong differentiators - Experience standing up a Product Ops function from scratch - Has operated at or alongside Director level with cross-company scope - Familiarity with higher education, edtech, or similarly mission-driven SaaS environments What This Is Not This is not a coordinator role. It's not a project manager role. It's not a support function for a single product team. This person will walk into any team in the company, represent product's operating standards, and be taken seriously. They need to have done this before — or something close enough that the ramp is short. ## About PeopleGrove ## Company Overview - **One-liner**: PeopleGrove is a Career Access Platform that partners with universities to provide mentorship, networking, career exploration, and experiential learning tools, helping students build social capital and succeed in their careers. - **Entity Type**: Private (backed by The Riverside Company; acquired CORE Higher Education Group in 2024) - **Headquarters**: Warwick, Rhode Island, USA (post-merger); also has offices in San Francisco, Wilmington, and Arlington, with remote employees in India, Canada, Ireland, and Germany - **Founded**: 2015 - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Education technology (EdTech) – higher education software - **Target customers**: B2B – colleges, universities, and academic programs (500+ institutional partners, 750+ unique programs supported) - **Mission statement**: “To drive outcomes through meaningful engagement & experiential education by empowering colleges and universities to deliver value, prove impact, and ensure institutional effectiveness across the student and alumni lifecycle.” ## Products & Services PeopleGrove offers a unified product suite that covers the entire learner lifecycle, from enrollment to alumni engagement: - **PeopleGrove Platform (Career Access Platform)**: AI-powered smart career network that recommends Mentorship, Networking, Career Exploration, and Job Connections. Designed to help students (especially those without existing networks) build social capital. - **CORE Product Suite (formerly CORE Higher Education Group)**: Tools for managing clinical and non-clinical experiential education, including scheduling, tracking, compliance, and accreditation reporting. Widely used by nursing, pharmacy, health sciences, and other programs. - **Enrollment Yield Solutions**: Personalized engagement to boost enrollment and reduce summer melt. - **Student Retention Tools**: Scalable academic and emotional support resources. - **Alumni Engagement Platform**: Grow alumni participation and strengthen donor pipelines. - **Mentorship & Career Readiness**: Connect students with alumni and industry mentors using AI matching. ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metrics**: - **Annual Revenue**: $3.8M (pre-merger figure per LinkedIn; likely higher after integration) - **Total Funding**: $13.6M (across 6 funding rounds) - **Users**: 20+ million users across the country - **Institutional Partners**: 500+ (including 60% of US News Top 100 Universities) - **User Retention**: 96% retention rate, 5/5 average rating from user interactions - **Headcount**: ~250 employees (post-merger); 43.1% YoY growth (pre-merger) - **Notable Investors / Partners**: The Riverside Company (portfolio company) - **Growth Signals**: Merged with CORE Higher Education Group in 2024 and rebranded as one company; launched a unified website and product suite; expanded into clinical program management across 98% of key US clinical programs. ## Competitive Advantages - **Comprehensive lifecycle coverage**: The only platform that spans enrollment, student success, experiential learning, career readiness, alumni engagement, and mentorship in one integrated suite. - **Deep clinical education focus**: 98% of key clinical programs in the US use PeopleGrove/CORE – a strong moat in the healthcare education vertical. - **AI + human connection**: AI-powered matching and automation reduce administrative burden while maintaining the human element of mentorship and networking. - **High user satisfaction**: 96% retention rate and 5/5 average rating indicate strong product-market fit and user love. - **Private equity backing**: Riverside Company provides capital and strategic support for aggressive growth. ## Strategic Focus - **Integration and unification**: Combining the best of PeopleGrove and CORE into a single platform with deeper cross-product workflows. - **Accreditation and outcomes**: Helping institutions prove program effectiveness, meet accreditation standards, and improve student preparedness. - **Expanding into new academic programs**: Leveraging the clinical vertical to move into behavioral sciences, education, and other health sciences. - **AI-driven efficiency**: Continuing to invest in AI to automate scheduling, compliance, and matching, saving institutions time (e.g., 10 hours saved per week reported by users). ## Why Work Here - **Remote-first culture**: Work from anywhere in the US or India; flexible PTO and generous leave policies. - **Comprehensive benefits**: Premium healthcare (medical, dental, vision in the US), 401K, retirement plan, wellness benefits (Headspace, Gympass, Ginger, Omada), Employee Assistance Program. - **Travel and bonding**: Opportunities for team offsites and company-wide gatherings. - **Culture**: “Curiosity is rewarded and the unknown is embraced” – emphasis on growth, learning, and mission-driven work in education. - **Employee ratings**: 4.2/5 on LinkedIn (34 reviews), with high work-life balance (4.5), compensation (4.0), culture (4.0), and career growth (3.9). - **Impact**: Directly helps institutions drive enrollment, student success, and alumni impact – meaningful work for those passionate about education. ## Sources 1. [peoplegrove.com – Careers page](https://www.peoplegrove.com/about/careers/) 2. [peoplegrove.com – Main site](https://www.peoplegrove.com/) 3. [builtin.com – Company profile](https://builtin.com/company/peoplegrove) 4. [linkedin.com – PeopleGrove company page](https://linkedin.com/company/peoplegrove) 5. [businesswire.com – Merger announcement](https://www.businesswire.com/news/home/20251216671056/en/PeopleGrove-and-CORE-Higher-Education-Group-Rebrand-as-One-Company-Launch-Unified-Website-and-Product-Suite) ## Other roles at PeopleGrove - [Paralegal](https://feeny.ai/job/paralegal-peoplegrove-remote-7pg5mdbhes1e) - [Corporate Controller](https://feeny.ai/job/corporate-controller-peoplegrove-remote-nnpyjw3sahv2) - [Engagement Manager](https://feeny.ai/job/engagement-manager-peoplegrove-remote-jxhmgj06zamr) - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-peoplegrove-remote-x7dhqdv8gsw6) - [Client Strategist](https://feeny.ai/job/client-strategist-peoplegrove-remote-gxycfrk1efbw) - [Lead Product Manager](https://feeny.ai/job/lead-product-manager-peoplegrove-remote-8rx6vx7perq7) - [Implementation Manager](https://feeny.ai/job/implementation-manager-peoplegrove-remote-dw6f3dztzxe9) - [Product Success Specialist (Remote)](https://feeny.ai/job/product-success-specialist-remote-peoplegrove-mumbai-523q8r38q89d) — Mumbai, India - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-peoplegrove-remote-e7zkky7dy5xy) - [Client Success Manager](https://feeny.ai/job/client-success-manager-peoplegrove-remote-zptdcb7267qg)