---
title: 'Product Operations Manager, Wallets at Nclusion'
canonical: 'https://feeny.ai/job/product-operations-manager-wallets-nclusion-palo-alto-1dm3jtbba6bm'
type: 'job'
last_seen: '2026-09-09'
---

# Product Operations Manager, Wallets at Nclusion

- **Company:** Nclusion
- **Location:** Palo Alto, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-31
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/nclusion/am9icG9zdDqoomrV1Zcm_hZB-JyXCG4g

## Job description

## About the Role

As the Product Ops Manager - Wallets, you'll lead the in-market rollout and day-to-day operation of Nclusion's digital wallet and loyalty card products across markets where gaming has already launched. You'll be the operational owner who translates the product roadmap into live digital wallets & loyalty programs on the ground. You’ll partner with Product on features and feedback, market readiness, stickiness, and churn - and with Country GMs on launch sequencing.

This is a builder's role for someone who stays closer to the market than the roadmap, spotting what's breaking in-country and fixing it fast. This role may assume additional group functions over time, including centralized customer centre operations, as the operating model evolves, ensuring effective governance, service excellence, and continuous improvement.

## What You’ll Do

- Own wallet and loyalty card rollout end-to-end in each new market post-gaming launch, from readiness checks through go-live GTM.
- Translate field feedback into product requirements and represent field reality in roadmap conversations.
- Partner with Country GMs to sequence expansion against local market readiness, actively bridging gaps between gaming-incentive ops and wallets/loyalty services.
- Monitor wallet adoption, usage, and performance KPIs; flag issues before they become escalations.
- Coordinate with Network & Gaming Operations to align wallet rollout within agent network and GTM plans.
- Ensure agent readiness: onboarding, KYC, operational capacity.
- Build SOPs, playbooks, and training materials to distinguish the wallet from the gaming product it's layered on that can be applicable market to market.
- Monitor wallet and crypto/stablecoin trends and assess relevance for Nclusion's markets.

## What You Bring to the Table

- 8+ years in digital wallet, mobile money, fintech, or payments product operations, ideally in frontier markets.
- Track record launching/scaling a wallet product in a high-growth or startup environment.
- History of unblocking a stalled launch, not just managing one on a project plan.
- Experience building a KPI/reporting framework from scratch in a new market, including catching problems from the data before they escalated.
- Results-driven self-starter who thrives with ambiguity and limited process, and builds process as they go.
- Cross-functional experience with Product, Engineering, Compliance, and local GM teams.
- Crypto/stablecoin wallet knowledge is a plus, not required.

## Benefits and Perks

Palo Alto Compensation: $150,000-$200,000 Miami Compensation: $130,000-$180,000

- 📈 401k with a match!
- 🩺 Medical Insurance
- 🦷 Dental Insurance
- 👓 Vision Insurance
- 💸 Competitive compensation & equity – We believe in sharing success.
- ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
- 🍽️ In-office lunch, team events & culture

## About Nclusion

## Company Overview
- **One-liner**: Nclusion is a financial technology company that provides accessible and affordable financial services to underserved and unbanked populations in the developing world.
- **Entity Type**: Private (Unfunded / Bootstrapped)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2011
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Financial Services / Fintech
- **Target customers**: B2C, specifically unbanked and underserved individuals in developing economies
- **Mission or purpose statement**: To provide traditional financial services to 1.5 billion people worldwide who currently lack access, bridging the gap between traditional banking and the communities that need it most [nclusion.com](https://www.nclusion.com/).

## Products & Services
Nclusion aims to provide a suite of traditional financial services tailored for unbanked populations. Based on job postings and company descriptions, key areas of focus include:
- **Financial Services Platform**: A technology platform enabling savings, investments, and money transfers for users in developing countries.
- **Crypto/Web3 Product**: The company is building crypto and Web3 infrastructure to power its financial inclusion mission, suggesting a focus on blockchain-based solutions for remittances and value transfer [gem.com](https://jobs.gem.com/nclusion).
- **International Payment & Remittance Services**: Operations in the Dominican Republic and other markets indicate a focus on cross-border money movement.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (unfunded company)
- **Key Metric**: Employee count of approximately 91-125 (sources vary), with 13 active job postings as of late 2025/early 2026 [gem.com](https://jobs.gem.com/nclusion).
- **Notable Investors/Partners**: None disclosed; the company is self-funded.
- **Growth Signals**: 
  - Actively building a new Developer Tooling team from scratch [linkedin.com](https://linkedin.com/company/nclusion-inc).
  - Hiring across Engineering, Product, Legal, Finance, and People teams in Q3 2026 [linkedin.com](https://linkedin.com/company/nclusion-inc).
  - Expanding into crypto/Web3 infrastructure, a sign of product evolution.

## Competitive Advantages
- **Clear Mission Focus**: A singular, compelling mission to bank the unbanked, which creates strong employee purpose and alignment.
- **First-Mover in Niche**: Focuses specifically on a massive, underserved global population (1.5 billion people) rather than competing for saturated developed-market customers.
- **Bootstrapped Independence**: Being unfunded (or self-funded) allows the company to focus on long-term impact over short-term investor pressure.
- **Distributed Global Workforce**: With employees across 5 countries (US, Dominican Republic, France, Canada, Belgium), the company has built a diverse, international team that understands its target markets [gem.com](https://jobs.gem.com/nclusion).

## Strategic Focus
- **Scaling Engineering and Infrastructure**: Notably building a Developer Tooling team to improve internal engineering velocity and processes [linkedin.com](https://linkedin.com/company/nclusion-inc).
- **Crypto/Web3 Expansion**: Actively hiring for Senior Software Engineers in Crypto/Web3 Product and Crypto Infrastructure, indicating a strategy to leverage blockchain for low-cost, accessible financial services [builtin.com](https://builtin.com/company/nclusion).
- **International Product Expansion**: Hiring a Software Engineer specifically for "International Product Expansion," suggesting new market entries [gem.com](https://jobs.gem.com/nclusion).
- **Strengthening Compliance and Legal**: Hiring for Product Counsel and AML Investigations roles, showing a commitment to regulatory compliance as they scale.

## Why Work Here
- **Mission-Driven Work**: Employees have the opportunity to work on a product with direct, positive impact on millions of financially excluded people.
- **High Ownership Culture**: The company emphasizes that new hires, especially in engineering, will have "real ownership" and the chance to shape how the entire engineering team works [linkedin.com](https://linkedin.com/company/nclusion-inc).
- **Hybrid and In-Office Policies**: Offers a mix of in-office (Palo Alto), hybrid, and remote roles, providing flexibility depending on the team and role [builtin.com](https://builtin.com/company/nclusion).
- **Strong Technical Focus**: With 33% of the workforce in technical roles, engineers will work in a tech-forward environment using a modern stack including React, TypeScript, Kotlin, Python, Terraform, Solidity, and blockchain technologies [gem.com](https://jobs.gem.com/nclusion).
- **Global Team Culture**: Working across 5 countries provides a unique, multicultural environment that is essential for understanding the company's end users.

## Sources
1. [nclusion.com](https://www.nclusion.com/)
2. [gem.com](https://jobs.gem.com/nclusion)
3. [linkedin.com](https://linkedin.com/company/nclusion-inc)
4. [builtin.com](https://builtin.com/company/nclusion)
5. [tracxn.com](https://tracxn.com/d/companies/nclusion/__Vr9GY1CZ_yAD7EQdC9TtpG-rGXAjJLrASiYkICcxGC4)

## Other roles at Nclusion

- [Product Operations Manager, Gaming](https://feeny.ai/job/product-operations-manager-gaming-nclusion-palo-alto-jwr1ek8xxf1q) — Palo Alto, CA
- [Business Intelligence Analyst, Financial Services](https://feeny.ai/job/business-intelligence-analyst-financial-services-nclusion-palo-alto-mhs0pxsjynxk) — Palo Alto, CA
- [Supply Chain Analyst](https://feeny.ai/job/supply-chain-analyst-nclusion-palo-alto-fjkbh9g45rdc) — Palo Alto, CA
- [Product Operations Manager, Payments](https://feeny.ai/job/product-operations-manager-payments-nclusion-palo-alto-7r3pdabf289p) — Palo Alto, CA
- [International Human Resources Business Partner](https://feeny.ai/job/international-human-resources-business-partner-nclusion-united-states-jsdpvfw9nge4) — United States
- [Product Manager, Security](https://feeny.ai/job/product-manager-security-nclusion-palo-alto-h8y6zpkhde28) — Palo Alto, CA
- [Staff Infrastructure Security Engineer](https://feeny.ai/job/staff-infrastructure-security-engineer-nclusion-palo-alto-n7r6q9vcw0aw) — Palo Alto, CA
- [Corporate Finance Manager](https://feeny.ai/job/corporate-finance-manager-nclusion-palo-alto-kxzjk46567vv) — Palo Alto, CA
- [Senior Software Engineer, Developer Tooling](https://feeny.ai/job/senior-software-engineer-developer-tooling-nclusion-palo-alto-vwmd5knre47k) — Palo Alto, CA
- [Superbuilder, AI Agent Tooling](https://feeny.ai/job/superbuilder-ai-agent-tooling-nclusion-palo-alto-1qgkepavca54) — Palo Alto, CA