---
title: 'Product Operations Senior Associate at Valon Tech'
canonical: 'https://feeny.ai/job/product-operations-senior-associate-valon-tech-new-york-cz0gnnmm2c71'
type: 'job'
last_seen: '2026-09-07'
---

# Product Operations Senior Associate at Valon Tech

- **Company:** Valon Tech
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-11-24
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/valon/457cbb87-6c9b-4a21-96f8-f99701411754

## Job description

## ABOUT THE COMPANY

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

## ABOUT THE ROLE

Valon is rolling out its AI-powered platform to enterprise clients operating in a highly regulated, operationally complex industry. We are building a dedicated Product Operations function that ensures customers have a seamless, reliable, and intuitive experience with ValonOS during and after implementation.

As a Product Operations Senior Associate, you’ll sit at the intersection of Product, Engineering, and our customers—giving you end-to-end visibility into how the product is built, released, and adopted in the real world. You will be the eyes and ears of the Product organization, translating live customer usage into insights that meaningfully shape our roadmap, quality standards, and release strategy.

This is a high-impact, high-ownership role for someone who wants to work closely with product managers and engineers, influence product direction, and help build the foundation of a world-class customer-facing product organization. You’ll combine analytical problem-solving, product sense, and empathy for users to ensure that ValonOS delivers at scale.

## RESPONSIBILITIES

Be the Product Team’s Frontline Partner

- Act as the primary interface between customers and R&D, deeply understanding how users interact with ValonOS in production.
- Translate real-world user behavior and feedback into structured insights that directly inform product requirements, prioritization discussions, and roadmap planning.
- Identify patterns in issues, surfacing product gaps and opportunities early to Product Managers.

Triage, Troubleshoot & Drive Product Quality

- Investigate and resolve customer-reported issues—from workflow questions to bugs to SEV 1/2/3 incidents—in tight partnership with Engineering and FDA.
- Validate product functionality across product areas using data, SQL queries, logs, and internal tooling.
- Maintain high-quality issue definitions that improve product engineering’s ability to respond quickly and accurately.

Support Product Releases & Adoption

- Play a key role in our release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout.
- Communicate release changes to customers, support training on new features, and ensure smooth adoption.
- Partner with Product to refine release notes, customer-facing documentation, and help-center content.

## IDEAL BACKGROUND

- 2–4+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment.
- Strong analytical skills with the ability to break down ambiguous problems and uncover root causes.
- Technical curiosity—you’re eager to learn SQL or work with data to understand product behavior.
- Clear communicator who can translate between technical teams and end users with ease.
- High sense of ownership, reliability, and urgency in driving issues to full resolution.
- Comfort partnering closely with product managers and engineers, and contributing to product thinking.

Bachelor’s degree required.

## NICE TO HAVE

- Experience supporting or implementing enterprise SaaS products.
- Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare).
- Familiarity with incident management, workflow tools, or customer support platforms.

## BENEFITS

- Compensation: competitive salary plus a meaningful stake in the company via equity, and 401k plan. NB: The base salary range provided encompasses multiple levels and will be based on a combination of past experience and interview performance.
- Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
- Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
- Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
- Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
- Generous time off: flexible paid time off, sick days, and 11 company holidays
- Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com http://valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

## About Valon Tech

## Company Overview
- **One-liner**: Valon Tech builds the AI-native operating system for mortgage servicing, modernizing the complex, regulated workflows that underpin the U.S. housing market.
- **Entity Type**: Private (Series C stage; $348.8M total funding)
- **Headquarters**: New York, NY, USA (additional offices in San Francisco, CA and Phoenix, AZ)
- **Founded**: 2019
- **Founders**: Jonathan Hsu (Co-Founder and Head of Engineering) and other co-founders (names not fully public)

## Core Business
- **Primary industries**: Mortgage servicing, fintech, AI-powered enterprise software
- **Target customers**: B2B – mortgage servicers, lenders, and other regulated financial institutions
- **Mission**: To build the AI-native operating system for regulated industries, starting with mortgage servicing – a $20B+ market that governs $13T in debt.

## Products & Services
- **ValonOS**: A unified, AI-native platform that handles task queueing, automated workflows, and AI agents for mortgage servicing. It replaces legacy software and manual processes, delivering 3x lower servicing costs and 30% higher customer satisfaction vs. industry averages. Manages over $130B in loan value and processes 100M+ background jobs daily.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total funding of $348.8M as of July 2024; reported YoY revenue growth >100%, margins >60%, and customer satisfaction >90%
- **Notable Investors/Partners**: Andreessen Horowitz (led Series A), WestCap, and others; 3 of the 10 largest U.S. mortgage servicers have signed up to deploy ValonOS
- **Growth Signals**: Headcount of 389 employees, up 79.9% YoY; $110B+ in mortgages serviced on the platform; profitable with strong product-market fit and a growing customer base

## Competitive Advantages
- **Regulatory moat**: Six years of deep domain expertise in mortgage compliance creates a high barrier to entry.
- **First-mover in AI-native servicing**: Built from scratch to handle zero downtime, strict compliance, and complex edge cases that legacy systems cannot manage.
- **Integrated platform**: ValonOS unifies workflows, data, and money movement, offering a single system of record that scales with complexity.

## Strategic Focus
- Scale ValonOS to other heavily regulated sectors within institutional finance (beyond mortgages).
- Continue investing in AI agents and automated workflows to further reduce manual intervention.
- Expand customer base by licensing software to additional servicers and lenders.

## Why Work Here
- **Culture**: Described as high-ownership, outcome-oriented, and collaborative – “turbo” and “precise.” No political nonsense; teams build what creates value, often without predefined playbooks.
- **Work environment**: Hybrid/remote flexibility (offices in NY, SF, Phoenix). CEO holds regular office hours focused on AI adoption. Aggressive meeting culture (meetings either align or debate; if neither, they are cut).
- **Perks & growth**: “Family-style” Tuesday dinners, meaningful projects from day one (an intern generated $1M ARR), and significant equity upside in a profitable, scaling company. Employees come from Stripe, Jane Street, Meta, and Google.
- **Engineering culture**: Rigorous but fair technical interviews (practical coding and system design). Strong emphasis on system reliability and building durable infrastructure.

## Sources
1. [LinkedIn Company Page](https://www.linkedin.com/company/valon-technologies)
2. [Built In Company Profile](https://builtin.com/company/valon)
3. [Substack Article – Meet the Startup Transforming the Mortgage Industry](https://nextplayso.substack.com/p/meet-the-startup-transforming-the)
4. [Get AI Careers – Valon Tech](https://getaicareers.com/companies/valon-tech)

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