---
title: 'Product Operations Specialist at Lotlinx'
canonical: 'https://feeny.ai/job/product-operations-specialist-lotlinx-winnipeg-8xazsfpe7fa7'
type: 'job'
last_seen: '2026-09-08'
---

# Product Operations Specialist at Lotlinx

- **Company:** Lotlinx
- **Location:** Winnipeg, Canada
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/lotlinx/jobs/4700764006

## Job description

Since our founding in 2012, Lotlinx has consistently pioneered advancements in the automotive landscape. We specialize in empowering automobile dealers and manufacturers by providing cutting-edge data and technology, delivering a distinct market advantage for every single vehicle transaction. Today, we stand as the foremost automotive AI and machine learning powered technology, excelling in digital marketing, risk management, and strategic inventory management.

Lotlinx provides employees with a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities.

Job Summary

Reporting to the Product Operations Lead, and as a member of the Product Operations team, there is an opportunity for a full-time, highly engaged, creative and attentive individual to focus on, analyze and strategize within our SaaS/products to continue the growth and advanced capabilities within the technology.

Who is the Product Ops team?

The Product Ops team sits in the nucleus of Lotlinx. Focusing on Powering, Performance and Health data of our products and services, Product Ops provides support to customers as well as our internal teams.

By being the backbone of the Lotlinx Product, the Product Ops team’s mission is to deliver smooth and ultra efficient support to our customers with the Vision to become the top performing Operations team in the Digital Automotive Industry while valuing Trust, Customer Success, Active Learning and Ultra-Efficiency.

Key Responsibilities:

- Take preliminary actions to resolve tickets and/or technical/product issues.
- Provide quality service to Lotlinx’s internal customers in all assigned tasks.
- Support internal customers with product training, knowledge and expertise.
- Provide solutions in a timely fashion for issues that may arise with all Lotlinx products.
- Log and track support calls/tickets/chats in the designated Lotlinx system(s).
- Prioritize and escalate jobs as required to ensure customer satisfaction.
- Identify trends through support communication and develop documentation to address the most often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.
- Brief customers, as well as management, on the status of current resolution efforts.
- Attend daily/weekly meetings as requested or required.
- Communicate effectively with key 3rd party technology partners.
- Assist with the development and testing of newly designed products for operational integrity and function.
- Effectively communicate ideas, expectations, and goals while working with and through others to achieve desired results.
- Uphold Lotlinx values at all times
- Monitor system and data quality alerts across all Lotlinx products, investigating and resolving issues proactively, and recommend new or refined alerting where coverage gaps exist.
- Identify gaps, bottlenecks, and breakdowns in existing operational processes and cross-team workflows, and drive improvements that reduce manual effort, error, and risk.
- Assist with the development and testing of newly designed products for operational integrity and function, including defining requirements and validating automated processes against manual outputs.

Qualifications:

- Technical Trade degree/diploma is beneficial
- 3+ years experience in an operational/technical support environment
- Ability to write basic SQL queries to retrieve and verify data as needed
- Familiarity with Google Analytics (GA4) and basic web performance metrics is a plus.
- Previous software or other technical training
- Previous operational team experience beneficial
- Previous product team experience is beneficial
- Strong communication skills; verbal, spoken and written.
- Strong customer-centric attitude is a must. Demonstrated networking skills, able to foster strong relationships internally and externally.
- Diagnostic and analytical skills
- Strong computer literacy skills and understanding of terminology and functionality
- Ability to multitask and prioritize
- Ability to be proactive and able to take direction and establish ownership of projects
- Prior help desk and ticketing systems is an asset

The salary range for this position is $68,000 - $75,000 with an annual target bonus.

Lotlinx provides a comprehensive benefits package.

This job posting is for an existing vacancy. Please be advised that Lotlinx uses artificial intelligence technology to assist in the screening and selection process for this vacancy. Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Lotlinx is not currently able to offer sponsorship for employment visa status.

Lotlinx is headquartered in Peterborough, NH and has locations in Holmdel NJ, Manitoba, Ontario and British Columbia, Canada in addition to a large team spanning from the US to Canada.

Our success relies heavily on our customers but also our dedicated talent that continuously moves our platform forward. We value our employees, their abilities and seek to foster an open, cooperative, dynamic environment where the team and company alike can thrive.

## About Lotlinx

## Company Overview
- **One-liner**: Lotlinx provides a VIN-level machine-learning platform that helps automotive dealers predict inventory risk, optimize marketing spend, and maximize profit on every vehicle transaction.
- **Entity Type**: Private (Bootstrapped/Stable Growth; no recent public funding rounds disclosed)
- **Headquarters**: Peterborough, New Hampshire, USA (with an office in Winnipeg, MB, Canada)
- **Founded**: 2012
- **Founders**: Len Short, Robert Vucic, Jason Knight

## Core Business
- **Primary industry/industries**: Automotive technology (auto dealership software, inventory management, AI/ML marketing analytics)
- **Target customers**: B2B – Automotive dealerships (top dealer groups, independent rooftops), OEMs, co-ops, and resellers across the U.S. and Canada
- **Mission statement**: "To empower dealers with the data and technology to give them the best possible market advantage on every vehicle transaction."

## Products & Services
- **[Lotlinx Platform (VIN Performance Platform)](https://lotlinx.com/)**: A machine-learning engine trained on over a decade of VIN and shopper data. It provides real-time inventory intelligence, risk prediction, and channel-agnostic VIN-targeted marketing.
- **[TURN](https://lotlinx.com/)**: Precision marketing solution that helps dealers invest ad spend where it matters most, reducing unnecessary spend and accelerating inventory turn.
- **[Revive](https://lotlinx.com/)**: Re-engagement tool that recovers opportunities beyond the standard follow-up window.
- **[LotGPT+](https://lotlinx.com/)**: An AI-assisted chatbot that lets dealers chat directly with their data, visualize insights, and get instant next-step recommendations.
- **[SENTINEL](https://lotlinx.com/)**: An inventory risk mitigation tool (launched 2024).
- **[TurnX](https://lotlinx.com/)**: Real-time pricing, demand, and competitor data tool for dealer desktops.
- **[VIN Manager](https://lotlinx.com/)**: A tool that "supercharges every aspect of the retail process."
- **[Lexaca](https://lotlinx.com/)**: AI-assisted chatbot for chatting directly with inventory data.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (privately held)
- **Key Metric (Funding)**: Bootstrapped/stable; no recent venture funding rounds publicly reported. Revenue is not disclosed, but the company is described as having "the financial stability of an established brand" [lotlinx.com](https://lotlinx.com/careers/).
- **Notable Partners/Customers**: Trusted by thousands of dealers nationwide, including the largest dealer groups and top OEMs [lotlinx.com](https://lotlinx.com/).
- **Growth Signals**:
  - ~125 total employees [builtin.com](https://builtin.com/company/lotlinx-inc).
  - Named **AutoTech Breakthrough Award: Best Use of AI in Auto Tech 2024** and **Digital Dealer Best of Awards: Best Use of AI 2024**.
  - Named **AutoTech Breakthrough Award: Auto Dealership Technology of the Year 2023**.
  - Named **Silicon Review: 50 Leading Companies of the Year 2023**.
  - Recently launched new products: LotGPT+, SENTINEL, and Lexaca.

## Competitive Advantages
- **VIN-Level Data Moat**: Over a decade of proprietary, industry-specific VIN and shopper data—a dataset newer AI tools cannot access.
- **Patent-Protected Technology**: Holds patents for its core methodology [lotlinx.com](https://lotlinx.com/about-us/).
- **First-Mover Advantage**: Founded in 2012, the company pioneered predictive modeling and VIN-level optimization long before the industry's AI buzz.
- **Channel-Agnostic Marketing**: Its platform directs demand to any marketing channel without wasteful broad-brush spend.
- **Proven ROI**: Dealers report fewer markdowns and lower holding costs per VIN compared to market averages.

## Strategic Focus
- **AI Integration**: Deepening use of generative AI (LotGPT+, Lexaca) to put real-time, conversational analytics in dealers' hands.
- **Risk Mitigation**: Launching tools like SENTINEL to help dealers proactively identify and hedge against inventory risk.
- **Platform Expansion**: Continuing to build out the VIN Performance Platform to cover more aspects of the dealer lifecycle (pricing, re-engagement, strategy).
- **Market Validation**: Leveraging award wins and OEM/dealer group partnerships to expand footprint across North America.

## Why Work Here
- **Culture & Stability**: Described as having "the excitement of a start-up while having the financial stability of an established brand" [lotlinx.com](https://lotlinx.com/careers/). Casual dress code, open communication, and cross-department collaboration are emphasized.
- **Work Environment**: On-site/in-office roles based in Peterborough, NH, and Winnipeg, MB. The company has a flexible time off policy and benefits starting day one (US employees). [lotlinx.com](https://lotlinx.com/careers/)
- **Benefits**: Includes a 401(k) plan (US), RRSP matching (Canada), health and well-being plans, and flexible time off.
- **Team & Community**: Regular in-person team building events, charity runs, community service, and company picnics. The company places a strong emphasis on giving back to dealer communities.
- **Impact**: Employees get to work on real, data-driven problems in a massive industry (automotive retail) while using cutting-edge ML and AI tools.

## Sources
1. [Lotlinx Careers Page](https://lotlinx.com/careers/)
2. [Lotlinx Homepage](https://lotlinx.com/)
3. [Lotlinx About Us](https://lotlinx.com/about-us/)
4. [Lotlinx Open Positions](https://lotlinx.com/open-positions/)
5. [Built In Profile - LotLinx, Inc.](https://builtin.com/company/lotlinx-inc)

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